Mac Ibook Air Adware Popup Issue

I'm having a bad problem with adware popups. Downloaded Adware Medic from my windows computer and added it to my air with a thumbdrive but when opening I get an error the following disk image couldn't be opened. "Image not recognized" Can anyone offer assistance? It's my daughter computer and I'm only familiar with Ipads and Iphones. Thanks Joe

Written by Thomas Reed, a long time poster and the ‘expert’ on malware.
Malware Guide – Adware – 10.6 and under
Adware Medic is for 10.7 and above.

Similar Messages

Elements 11 and Mac Book Air

Has anyone installed Elements 11 on the new Mac Book Air? Any issues or suggestions appreciated.

PSE11 will work fine on the Macbook Air although I've only seen it personally on the 13 inch.
Pop into your local Apple store if possible. The often have PSE11 installed.

I have a mac book air. Have had no issues with any virus before but today my safari page keeps directing me to a page which says " cyber crime" posing to be by Cheshire Police AUthority uk metropolitan police.Tells me that I have 24 hours

I have a mac book air. Have had no issues with any virus before but today my safari page keeps directing me to a page which says " cyber crime" posing to be by Cheshire Police AUthority uk metropolitan police.Tells me that I have 24 hours to pay a 100 pounds.Using my ipad I looked it up and it appears to be a very common virus.I am worried about my Mac(relieved at the same time that I am not a cyber criminal
!) so anyway what should I do.I tried to fonce quit and then open safari but only that page keeps opening up.Looking up online their was a suggestion to reset safari, but I am unable to click on the reset safari tab as the pop up for stay on page keeps coming up.i have switched off my lap top now.But am really worried.How can I get rid of it?

It's not a virus. It's a JavaScript scam that only affects your web browser, and only temporarily.
Some of those scam pages can be dismissed very easily. Press command-W to close the tab or window. A huge box will pop up. Press the return key and both the box and the page will close. If that doesn't happen, continue.
From the Safari menu bar, select
Safari ▹ Preferences... ▹ Security
and uncheck the box marked Enable JavaScript. Leave the preferences dialog open.
Close the malicious window or tab.
Re-enable JavaScript and close the preferences dialog.
If the Preferences menu item is grayed out, quit Safari. Force quit if necessary. Relaunch it by holding down the shift key and clicking its icon in the Dock. From the menu bar, select
Safari ▹ Preferences... ▹ Privacy ▹ Remove All Website Data
to get rid of any cookies or other data left by the server. Open your Downloads folder and delete anything you don't recognize.

I am having an issue making power nap work on my mid 2011 mac book air with mountain lion and it is enabled in system preferences and plugged in in sleep mode it does not seem to work with time machine overnight

I am having an issue in making power nap work on Mountain Lion on my mid 2011 Mac Book Air. It is enabled in system preferences but with time machine and sleeping overnight it did not seem to do hourly back up as stated or any other functions of power nap that I know of. it has been enabeled on both battery and plug in dc and I did leave it on plug in overnight.

Hello APVzW, we absolutely want the best path to resolution. My apologies for multiple attempts of replacing the device. We'd like to verify the order information and see if we can locate the tracking number. Please send a direct message with the order number so we can dive deeper. Here's steps to send a direct message: http://vz.to/1b8XnPy We look forward to hearing from you soon.
WiltonA_VZW
VZW Support
Follow us on twitter @VZWSupport

My mac book air has a virus which is creating a lot of issues...how do i get rid of it? is there a free software to detect it and remove it?

my mac book air has a virus which is creating a lot of issues...how do i get rid of it? is there a free software to detect it and remove it?

There is no need to download anything to solve this problem.
You may have installed one or more of the common types of ad-injection malware. Follow the instructions on this Apple Support page to remove it. It's been reported that some variants of the "VSearch" malware block access to the page. If that happens, start in safe mode by holding down the shift key at the startup chime, then try again.
Back up all data before making any changes.
One of the steps in the article is to remove malicious Safari extensions. Do the equivalent in the Chrome and Firefox browsers, if you use either of those. If Safari crashes on launch, skip that step and come back to it after you've done everything else.
If you don't find any of the files or extensions listed, or if removing them doesn't stop the ad injection, ask for further instructions.
Make sure you don't repeat the mistake that led you to install the malware. It may have come from an Internet cesspit such as "Softonic" or "CNET Download." Never visit either of those sites again. You might also have downloaded it from an ad in a page on some other site. The ad would probably have included a large green button labeled "Download" or "Download Now" in white letters. The button is designed to confuse people who intend to download something else on the same page. If you ever download a file that isn't obviously what you expected, delete it immediately.
Malware is also found on websites that traffic in pirated content such as video. If you, or anyone else who uses the computer, visit such sites and follow prompts to install software, you can expect more of the same, and worse, to follow. Never install any software that you downloaded from a bittorrent, or that was downloaded by someone else from an unknown source.
In the Security & Privacy pane of System Preferences, select the General tab. The radio button marked Anywhere should not be selected. If it is, click the lock icon to unlock the settings, then select one of the other buttons. After that, don't ignore a warning that you are about to run or install an application from an unknown developer.
Still in System Preferences, open the App Store or Software Update pane and check the box marked
Install system data files and security updates (OS X 10.10 or later)
or
Download updates automatically (OS X 10.9 or earlier)
if it's not already checked.

Battery issues with MAC Book Air (late 2010)

Since I updated my MAC Book Air (late 2010) to the latest OS X 10.6.8. the battery is empty after 2.5 hours. Before it worked for approx. 6 hours. Whats your experience?

I have been having the same issues as well. I downloaded Coconut battery to see the status of my battery, but it just clocks down very quickly still. I have disabled flash on Safari as well, and still I am charging my machine 2-3 times a day during the day.

I am having trouble with my mac book air. I think I have a virus because everytime i click on a link it openes up popup windows and other things. How do I reset teh computer?

I am having trouble with my mac book air. I think I have a virus because everytime i click on a link it openes up popup windows and other things. How do I reset teh computer?

Please post a screenshot that shows what you mean. Be careful not to include any private information.
Start a reply to this message. Click the camera icon in the toolbar of the editing window and select the image file to upload it. You can also include text in the reply.

Mac Book Air after Lion X Update issue with Battery

Using Mac Book air Later 2010 Model , after upgrading Lion X Now the Battery is just draind in 2 hours of working , is it the issue with thre OS or some Hardwear is failing .!!??
Please help and suggest .
Thanks
Monal Thakkar

Thanks how do I get the latest version then? online its asking me to submit address details and all sort and I'm not keen to do that, I'm working away from the city I bought it in and there is no Apple Store near me yet?

I AM USING Mac Book Air running Power Point.I shut down giving the code 1712.Cant resolve the issue.Can anyone help.Many thanks

Hi I am using Mac Book Air.Was running Power Point then shut it down and could not open again.Code 1712 came up.I have tried several things including going to activity monitor and force quit PP. This has not helped .The problem still exists.Can anyone help.Thanks

Here is what I found regarding your error.
https://discussions.apple.com/thread/4061949
http://manuals.info.apple.com/en_US/0305098AASADDGENG.pdf
https://discussions.apple.com/thread/2718476
http://manuals.info.apple.com/en_US/AppleScriptLanguageGuide.pdf
https://discussions.apple.com/message/11729314#11729314

Why apple let to Mac Keeper to alert me fake that my mac book air infected by virus? when searching bit defender and others they said that i haven't any viruses in my computer!!

Many times Mac Keeper alert me spontaneously that my mac book air infected by many viruses and force me that buy this antivirus program...Apple company know this or its fake alert or an advertisement. But its so disturbed me because of always force me that buy this program. So, bit defender and other virus scanners not find any viruses or malware...this alert from Mac Keeper are true or not? how i can know this is fake or true? thanks for your answers. The best regards

The pop up messages are nothing more than annoying spam. Have you installed MacKeeper? Are you constantly seeing these popup messages? If so:
Please review the options below to determine which method is best to remove the Adware installed on your computer.
The Easy, safe, effective method:
http://www.adwaremedic.com/index.php
If you are comfortable doing manual file removals use the somewhat more difficult method:
http://support.apple.com/en-us/HT203987
Also read the articles below to be more prepared for the next time there is an issue on your computer.
https://discussions.apple.com/docs/DOC-7471
https://discussions.apple.com/docs/DOC-8071
http://www.thesafemac.com/tech-support-scam-pop-ups/

Does anyone know how to remove pop up, malware and virus form OS X 10.9.5, there is a lot of pop up on my mac book air.

Does any one know how to remove pop up and malware. There is a lot of pop up on my mac book air OSX 10.10

Helpful Links Regarding Malware Problems
If you are having an immediate problem with ads popping up see The Safe Mac » Adware Removal Guide and AdwareMedic.
Open Safari, select Preferences from the Safari menu. Click on Extensions icon in the toolbar. Disable all Extensions. If this stops your problem, then re-enable them one by one until the problem returns. Now remove that extension as it is causing the problem.
The following comes from user stevejobsfan0123. I have made minor changes to adapt to this presentation.
Fix Some Browser Pop-ups That Take Over Safari.
Common pop-ups include a message saying the government has seized your computer and you must pay to have it released (often called "Moneypak"), or a phony message saying that your computer has been infected, and you need to call a tech support number (sometimes claiming to be Apple) to get it resolved. First, understand that these pop-ups are not caused by a virus and your computer has not been affected. This "hijack" is limited to your web browser. Also understand that these messages are scams, so do not pay any money, call the listed number, or provide any personal information. This article will outline the solution to dismiss the pop-up.
Quit Safari
Usually, these pop-ups will not go away by either clicking "OK" or "Cancel." Furthermore, several menus in the menu bar may become disabled and show in gray, including the option to quit Safari. You will likely have to force quit Safari. To do this, press Command + option + esc, select Safari, and press Force Quit.
Relaunch Safari
If you relaunch Safari, the page will reopen. To prevent this from happening, hold down the 'Shift' key while opening Safari. This will prevent windows from the last time Safari was running from reopening.
This will not work in all cases. The shift key must be held at the right time, and in some cases, even if done correctly, the window reappears. In these circumstances, after force quitting Safari, turn off Wi-Fi or disconnect Ethernet, depending on how you connect to the Internet. Then relaunch Safari normally. It will try to reload the malicious webpage, but without a connection, it won't be able to. Navigate away from that page by entering a different URL, i.e. www.apple.com, and trying to load it. Now you can reconnect to the Internet, and the page you entered will appear rather than the malicious one.
An excellent link to read is Tom Reed's Mac Malware Guide.
Also, visit The XLab FAQs and read Detecting and avoiding malware and spyware.
See these Apple articles:
Mac OS X Snow Leopard and malware detection
OS X Lion- Protect your Mac from malware
OS X Mountain Lion- Protect your Mac from malware
OS X Mavericks- Protect your Mac from malware
About file quarantine in OS X
If you require anti-virus protection Thomas Reed recommends using ClamXAV. (Thank you to Thomas Reed for this recommendation.)
From user Joe Bailey comes this equally useful advice:
The facts are:
1. There is no anti-malware software that can detect 100% of the malware out there.
2. There is no anti-malware that can detect everything targeting the Mac.
3. The very best way to prevent the most attacks is for you as the user to be aware that
     the most successful malware attacks rely on very sophisticated social engineering
     techniques preying on human avarice, ****, and fear.
4. Internet popups saying the FBI, NSA, Microsoft, your ISP has detected malware on
    your computer is intended to entice you to install their malware thinking it is a
    protection against malware.
5. Some of the anti-malware products on the market are worse than the malware
    from which they purport to protect you.
6. Be cautious where you go on the internet.
7. Only download anything from sites you know are safe.
8. Avoid links you receive in email, always be suspicious even if you get something
    you think is from a friend, but you were not expecting.
9. If there is any question in your mind, then assume it is malware.

My Mac book air keeps crashing

Problem description:
Mac book air is freezing
EtreCheck version: 2.1.5 (108)
Report generated January 11, 2015 8:19:59 PM PST
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Click the [Adware] links for help removing adware.
Hardware Information: ℹ️
MacBook Air (13-inch, Late 2010) (Verified)
MacBook Air - model: MacBookAir3,2
1 1.86 GHz Intel Core 2 Duo CPU: 2-core
2 GB RAM
BANK 0/DIMM0
1 GB DDR3 1067 MHz ok
BANK 1/DIMM0
1 GB DDR3 1067 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en0: 802.11 a/b/g/n
Video Information: ℹ️
NVIDIA GeForce 320M - VRAM: 256 MB
Color LCD 1440 x 900
spdisplays_display_connector
System Software: ℹ️
Mac OS X 10.6.8 (10K549) - Uptime: 0:19:8
Disk Information: ℹ️
APPLE SSD SM256C disk0 : (233.76 GB)
- (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 250.66 GB (140.72 GB free)
USB Information: ℹ️
Apple Inc. FaceTime Camera (Built-in)
Apple Internal Memory Card Reader
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
Fitbit Inc. Fitbit Base Station
Startup Items: ℹ️
HP Trap Monitor: Path: /Library/StartupItems/HP Trap Monitor
Startup items are obsolete in OS X Yosemite
Problem System Launch Daemons: ℹ️
[not loaded] org.samba.winbindd.plist [Support]
Launch Agents: ℹ️
[loaded] com.google.keystone.agent.plist [Support]
[loaded] com.hp.help.tocgenerator.plist [Support]
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Support]
[running] com.fitbit.galileod.plist [Support]
[loaded] com.google.keystone.daemon.plist [Support]
User Launch Agents: ℹ️
[loaded] com.adobe.ARM.[...].plist [Support]
[failed] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist [Details]
[loaded] com.facebook.videochat.[redacted].plist [Support]
[running] com.google.Chrome.framework.plist [Support]
User Login Items: ℹ️
iTunesHelper ApplicationHidden (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Microsoft Messenger Application (/Applications/Microsoft Office 2008/Microsoft Messenger.app)
Hotspot Shield UNKNOWN (missing value)
AdobeResourceSynchronizer ApplicationHidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)
Fitbit Connect Menubar Helper Application (/Applications/Fitbit Connect.app/Contents/MacOS/Fitbit Connect Menubar Helper.app)
HPEventHandler Application (/Library/Printers/hp/hpio/HPEventHandler.app)
Internet Plug-ins: ℹ️
DirectorShockwave: Version: 11.5.9r620 [Support]
nplastpass: Version: 2.5.5 [Support]
o1dbrowserplugin: Version: 5.38.6.0 - SDK 10.8 [Support]
Google Earth Web Plug-in: Version: 7.1 [Support]
OfficeLiveBrowserPlugin: Version: 12.3.0 [Support]
RealPlayer Plugin: Version: Unknown [Support]
AdobePDFViewerNPAPI: Version: 10.1.12 [Support]
FlashPlayer-10.6: Version: 15.0.0.246 - SDK 10.6 [Support]
Silverlight: Version: 5.1.20913.0 - SDK 10.6 [Support]
Flash Player: Version: 15.0.0.246 - SDK 10.6 Mismatch! Adobe recommends 16.0.0.235
iPhotoPhotocast: Version: 7.0 - SDK 10.7
googletalkbrowserplugin: Version: 5.38.6.0 - SDK 10.8 [Support]
QuickTime Plugin: Version: 7.6.6
AdobePDFViewer: Version: 10.1.12 [Support]
CANONiMAGEGATEWAYDL: Version: 3.1.0.2 [Support]
JavaAppletPlugin: Version: 13.9.8 - SDK 10.6 Check version
User internet Plug-ins: ℹ️
WebEx64: Version: 1.0 [Support]
Safari Extensions: ℹ️
LastPass-1 [Installed]
Audio Plug-ins: ℹ️
iSightAudio: Version: 7.6.6
3rd Party Preference Panes: ℹ️
Flash Player [Support]
Time Machine: ℹ️
Time Machine information requires OS X 10.7 "Lion" or later.
Top Processes by CPU: ℹ️
      6% Google Chrome
      6% WindowServer
      2% Finder
      1% hidd
      0% fontd
Top Processes by Memory: ℹ️
107 MB Google Chrome
54 MB WindowServer
47 MB Finder
42 MB Google Chrome Helper
24 MB Mint QuickView
Virtual Memory Information: ℹ️
55 MB Free RAM
1.03 GB Active RAM
472 MB Inactive RAM
318 MB Wired RAM
658 MB Page-ins
163 MB Page-outs
Diagnostics Information: ℹ️
Jan 11, 2015, 08:01:27 PM Self test - passed
Jan 9, 2015, 10:26:47 AM /Library/Logs/DiagnosticReports/WindowServer_2015-01-09-102647_[redacted].crash
Jan 9, 2015, 10:26:47 AM /Library/Logs/CrashReporter/WindowServer_2015-01-09-102647_[redacted].crash

I was also getting the same error; the solution wasn't in getting lates JRE , or FireFox plugin...etc...
Actually it is and it isn't:
Everything on my computre seemed like it was at the correct meeting center version for our site..the correct JRE and plugin for firefox; but it would error our "Error [7] ...commonuiart.framework" ... or some other framework..
So after trying everything but re-installing the web-meeting-center....I did what I usually don't do to solve a technical issue.. I re-installed it (I use this as very last resort and in this case it worked) Yes I re-installed the version that should be available in the "Download" section for your host webex site (yes every
https://akamaicdn.webex.com/client/WBXclient-T27L10NSP32EP12-14923/mac/intel/web exmc_intel.dmg
When all else fails RE-INSTALL!!!

How do I unlock file permissions on an external flash drive connected to a mac book air?

Hi there, I have just synced my I tunes library to I Tunes on my mac book air using a WD external flash drive (which I have always used as my storage drive for my entire library and was previously running on a Sony Vaio PC) and although I can now see and play all my files I can't download new content as I get an error message stating "there was a problem downloading.... you don't have priveleges to make changes" which from my research is because the flash drive I tunes folder permissions within it are locked to read only.
Which is where the problem lies as I can't see anyway to change this when clicking on the drives in my devices and going to the get info option, as although it shows the permission status - you can't edit that?
Note I know this is the issue as if I change the I tunes media folder location back to the defualt folder as the hard drive on the mac book I can then download new files no problem, however I dont want to store my content on the hard drive of my mac book air as my library is over 300gb and want to keep it all on the external (as I always did when running I tunes on my PC).
Any help will be apprecaited guys!
Thanks

If the drive is formatted as MS-DOS or exFAT, use the Disk Utility in the /Applications/Utilities/ folder to repair it.
If it's formatted as NTFS, either reformat it or install third-party software which enables the Mac to write to NTFS drives.
(86377)

HP officejet Pro 8600 Not connecting right to my new Mac Pro Air. Looses signal.

I recently bought a Mac Book Air. I have a wireless HP Officepro Jet 8600 that sometimes works for printing and a lot of times it does not get the signal. I am ready to throw my HP out the window. Had tech come in twice. Gets it and than it looses the signal. We probably do not have it connected correctly. Please help.
Thanks
Carlman

Hi Carlman,
I'd like to help you obtain a more consistent connection. I feel that disabling the IPv6 would help us accomplish this. Please use the instructions in the following post to enable only the IPv4.
Re: Office Jet Pro 8600 N911a printer
The IPv6 often times causes interference with the IPv4, thus I believe this should resolve the issue.
Please let me know if it does or does not, thanks.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

I have an HP 3250 e allin one printer. I have downloaded tie software on to my Mac Book air. When I try to print the MacBook shows it is printing but nothing happens at the printer. What is wrong?

I have ab HP 3250 e all in one printer. I have downloaded the software and installed on my Mac Book Air running OS X Mavericks. When I try to print from the Mac Book it shows that it is printing but nothing happens at the printer end. Why?
For some reason I cannot synch my iPhone notes with the Mac Book. How dodo I do this?
How do I change my primary email address on the Mac Book?

Hello Bruarong,
It sounds like you are unable to print to your printer from Mac OS X Lion. I recommend the troublehsooting from the article named:
Troubleshooting printer issues in OS X
http://support.apple.com/kb/ts3147
Follow these steps until the issue is addressed:
Make sure that the printer is powered on, has ink / toner, and that there are no alerts on the printer’s control panel. Note: If you cannot clear an alert on the printer's control panel, stop here and check the printer's documentation or contact the manufacturer for support.
Ensure the printer is properly connected to a USB port on the Mac or AirPort base station / Time Capsule. If the printer is a network-capable printer, make sure that it is properly connected to your home network.
Use Software Update to find and install the latest available updates. If an update is installed, see if the issue persists.
Open the Print & Scan pane or Print & Fax (Snow Leopard) pane in System Preferences.
Delete the affected printer, then add the printer again.
If the issue persists, try these additional steps:
Reset the printing system, then add the printer again.
If the issue still persists, reset the printing system again. Download and install your printer's drivers. Then, add the printer again.
Contact the printer vendor or visit their website for further assistance.
Thank you for using Apple Support Communities.
Take care,
Sterling

Mac Ibook Air Adware Popup Issue

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