Mac is freezing no programs running yet no trouble for other user

My mac keeps freezing yet no trouble for other user. No program's run without 5 mins of coloured wheel rotating. Also time machine not operating properly as computer is not recognising it. Apple support centre not much help as it took them 10 mins just to get my details straight! Anyone with similar problem and successful solution?
Thanks.

Tried Mac HD utility first aid but advised it can't repair disk.
It's possible you have directory damage.  You will need to get that repaired asap by using/purchasing a stronger 3rd party utility.  The more you use the computer, the worse it will get. 
Utilities are best run from the CDs  to avoid system interference & false readings/reports.  You must use the versions that are compatible w/your OS system & keep the utilities updated to avoid damaging/harming/trashing your system. You need to make your own decision on which to purchase.  Read up on them on their websites because each do something a little different.
DiskWarrior (Highly Recommended for Directory Damage Repair)
Techtool Pro
Drive Genius

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