Mac is running very slowly.

Hi Apple Community,
My mac has been running very slowly, and there has been several other problems as well. I have a early 2009 iMac, running OS X 10.9.5. First of all, I have recently moved all of my photos and music to an external hard drive to clear up the internal hard drive, and Time Machine is also backing up to an external hard drive, and the internal hard drive is now about 60% free. I thought that would be able to get my Mac to run quicker, but it is still has slow as it was before. I have read recent community posts on what to do about this, one suggested downloading Etresoft to get a report on the condition of my mac. I ran Etresoft (I honestly don't know what to make of anything in the report), and the report is here:
Problem description:
Mac runs very slowly, applications will take longer than usual to open. Internal hard drive is about 60% full, and 3 external hard drives are used to hold photos, music, and backups.
EtreCheck version: 2.1.5 (108)
Report generated December 27, 2014 at 10:50:02 PM PST
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Click the [Adware] links for help removing adware.
Hardware Information: ℹ️
  iMac (20-inch, Early 2009) (Verified)
  iMac - model: iMac9,1
  1 2.66 GHz Intel Core 2 Duo CPU: 2-core
  2 GB RAM Upgradeable
  BANK 0/DIMM0
  1 GB DDR3 1067 MHz ok
  BANK 1/DIMM0
  1 GB DDR3 1067 MHz ok
  Bluetooth: Old - Handoff/Airdrop2 not supported
  Wireless:  en1: 802.11 a/b/g/n
Video Information: ℹ️
  NVIDIA GeForce 9400 - VRAM: 256 MB
  iMac 1680 x 1050
System Software: ℹ️
  OS X 10.9.5 (13F34) - Uptime: 0:29:2
Disk Information: ℹ️
  Hitachi HDT721032SLA380 disk0 : (320.07 GB)
  EFI (disk0s1) <not mounted> : 210 MB
  Macintosh HD (disk0s2) / : 319.21 GB (170.11 GB free)
  Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB
  PIONEER DVD-RW  DVRTS08 
USB Information: ℹ️
  Apple Inc. Built-in iSight
  Apple Inc. Keyboard Hub
  Mitsumi Electric Apple Optical USB Mouse
  Apple Inc. Apple Keyboard
  Seagate BUP Slim SL 2 TB
  EFI (disk1s1) <not mounted> : 210 MB
  SEAGATE (disk1s2) /Volumes/SEAGATE : 2.00 TB (1.12 TB free)
  Western Digital Ext HDD 1021 1 TB
  EFI (disk2s1) <not mounted> : 210 MB
  time machine backup (disk2s2) /Volumes/time machine backup : 999.86 GB (34.33 GB free)
  Apple Computer, Inc. IR Receiver
  Apple Inc. BRCM2046 Hub
  Apple Inc. Bluetooth USB Host Controller
Gatekeeper: ℹ️
  Mac App Store and identified developers
Kernel Extensions: ℹ️
  /Library/Application Support/Norton Solutions Support/Norton Personal Firewall
  [not loaded] com.symantec.driver.NPF (3.0.3) [Support]
  /System/Library/Extensions
  [not loaded] com.microsoft.driver.MicrosoftKeyboard (5.1) [Support]
  [not loaded] com.microsoft.driver.MicrosoftMouse (5.1) [Support]
  [loaded] com.seagate.driver.PowSecDriverCore (5.2.6 - SDK 10.4) [Support]
  [not loaded] com.symantec.kext.ips (3.2f8) [Support]
  /System/Library/Extensions/Seagate Storage Driver.kext/Contents/PlugIns
  [not loaded] com.seagate.driver.PowSecLeafDriver_10_4 (5.2.6 - SDK 10.4) [Support]
  [loaded] com.seagate.driver.PowSecLeafDriver_10_5 (5.2.6 - SDK 10.5) [Support]
  [not loaded] com.seagate.driver.SeagateDriveIcons (5.2.6 - SDK 10.4) [Support]
Problem System Launch Daemons: ℹ️
  [running] com.seagate.TBDecorator.plist [Support]
Launch Agents: ℹ️
  [not loaded] com.adobe.AAM.Updater-1.0.plist [Support]
  [running] com.adobe.AdobeCreativeCloud.plist [Support]
  [running] com.brother.LOGINserver.plist [Support]
Launch Daemons: ℹ️
  [loaded] com.adobe.fpsaud.plist [Support]
  [loaded] com.microsoft.office.licensing.helper.plist [Support]
User Launch Agents: ℹ️
  [loaded] com.adobe.AAM.Updater-1.0.plist [Support]
  [loaded] com.facebook.videochat.[redacted].plist [Support]
  [loaded] com.google.keystone.agent.plist [Support]
  [running] com.seagate.dashboard.plist [Support]
  [running] com.spotify.webhelper.plist [Support]
User Login Items: ℹ️
  Calendar Application (/Applications/Calendar.app)
  SpeechSynthesisServer Application (/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks /SpeechSynthesis.framework/Versions/A/SpeechSynthesisServer.app)
  HP Scheduler Application (/Library/Application Support/Hewlett-Packard/Software Update/HP Scheduler.app)
  SymSecondaryLaunch Application (/Library/Application Support/Norton Solutions Support/Scheduler/SymSecondaryLaunch.app)
Internet Plug-ins: ℹ️
  Google Earth Web Plug-in: Version: 6.0 [Support]
  Default Browser: Version: 537 - SDK 10.9
  Musicnotes: Version: 1.18.9 [Support]
  Unity Web Player: Version: UnityPlayer version 4.3.5f1 - SDK 10.6 [Support]
  AdobeAAMDetect: Version: AdobeAAMDetect 2.0.0.0 - SDK 10.7 [Support]
  FlashPlayer-10.6: Version: 16.0.0.235 - SDK 10.6 [Support]
  Silverlight: Version: 5.1.10411.0 - SDK 10.6 [Support]
  Flash Player: Version: 16.0.0.235 - SDK 10.6 [Support]
  iPhotoPhotocast: Version: 7.0
  QuickTime Plugin: Version: 7.7.3
  SharePointBrowserPlugin: Version: 14.4.3 - SDK 10.6 [Support]
  Scorch: Version: 6.1.0 [Support]
  JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Check version
User internet Plug-ins: ℹ️
  BrowserPlus_2.9.8: Version: 2.9.8 [Support]
  Picasa: Version: 1.0 [Support]
3rd Party Preference Panes: ℹ️
  BrowserPlus  [Support]
  Flash Player  [Support]
  Microsoft Keyboard
  Microsoft Mouse
  Seagate Dashboard for Mac OSX  [Support]
Time Machine: ℹ️
  Skip System Files: NO
  Auto backup: YES
  Volumes being backed up:
  SEAGATE: Disk size: 2.00 TB Disk used: 877.11 GB
  Destinations:
  Time Machine Backups [Local]
  Total size: 999.86 GB
  Total number of backups: 1
  Oldest backup: 2014-12-16 04:25:50 +0000
  Last backup: 2014-12-16 04:25:50 +0000
  Size of backup disk: Too small
  Backup size 999.86 GB < (Disk used 877.11 GB X 3)
Top Processes by CPU: ℹ️
      7% backupd
      4% mdworker
      4% WindowServer
      0% AppleSpell
      0% ps
Top Processes by Memory: ℹ️
  165 MB com.apple.WebKit.WebContent
  79 MB Safari
  79 MB Seagate Dashboard
  75 MB Finder
  54 MB com.apple.IconServicesAgent
Virtual Memory Information: ℹ️
  45 MB Free RAM
  599 MB Active RAM
  554 MB Inactive RAM
  325 MB Wired RAM
  571 MB Page-ins
  4 MB Page-outs
Diagnostics Information: ℹ️
  Dec 27, 2014, 10:29:53 PM /Users/[redacted]/Library/Logs/DiagnosticReports/ControlCenter_2014-12-27-22295 3_[redacted].crash
  Dec 27, 2014, 10:21:42 PM Self test - passed
  Dec 27, 2014, 02:53:47 PM /Users/[redacted]/Library/Logs/DiagnosticReports/ControlCenter_2014-12-27-14534 7_[redacted].crash
  Dec 27, 2014, 07:26:05 AM /Users/[redacted]/Library/Logs/DiagnosticReports/ControlCenter_2014-12-27-07260 5_[redacted].crash
  Dec 26, 2014, 07:21:40 PM /Users/[redacted]/Library/Logs/DiagnosticReports/ControlCenter_2014-12-26-19214 0_[redacted].crash
  Dec 26, 2014, 01:17:03 PM /Users/[redacted]/Library/Logs/DiagnosticReports/ControlCenter_2014-12-26-13170 3_[redacted].crash
  Dec 25, 2014, 11:51:40 PM /Users/[redacted]/Library/Logs/DiagnosticReports/ControlCenter_2014-12-25-23514 0_[redacted].crash
  Dec 25, 2014, 09:27:33 PM /Users/[redacted]/Library/Logs/DiagnosticReports/ControlCenter_2014-12-25-21273 3_[redacted].crash
  Dec 25, 2014, 06:48:21 PM /Users/[redacted]/Library/Logs/DiagnosticReports/iTunes_2014-12-25-184821_[reda cted].crash
  Dec 25, 2014, 12:00:24 PM /Users/[redacted]/Library/Logs/DiagnosticReports/ControlCenter_2014-12-25-12002 4_[redacted].crash
So if someone could please explain what this means, or suggest some other ways to find out what is wrong with my Mac, it would be extremely helpful.
Thanks
Morgan

You need to uninstall all Norton Antivirus softwarwe/ utilities.
https://support.norton.com/sp/en/us/home/current/solutions/kb20080427024142EN_En dUserProfile_en_us
Also, uninstall all Seagate hard drive software.
In addition, you need to install more RAM into your iMac.
Your year and model IMac can take a max. total of 8 GBs of RAM.
I strongly recommend that you purchase and install the maximum amount of RAM.
Correct, compatible and reliable Mac RAM can ONLY be purchased from online RAM sources Crucial memory or OWC (macsales.com).

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    Problem description:
    my mac is running very very slow
    EtreCheck version: 2.1.8 (121)
    Report generated 6 March 2015 20:11:31 GMT
    Download EtreCheck from http://etresoft.com/etrecheck
    Click the [Click for support] links for help with non-Apple products.
    Click the [Click for details] links for more information about that line.
    Hardware Information: ℹ️
        MacBook Pro (13-inch, Early 2011) (Technical Specifications)
        MacBook Pro - model: MacBookPro8,1
        1 2.3 GHz Intel Core i5 CPU: 2-core
        4 GB RAM Upgradeable
            BANK 0/DIMM0
                2 GB DDR3 1333 MHz ok
            BANK 1/DIMM0
                2 GB DDR3 1333 MHz ok
        Bluetooth: Old - Handoff/Airdrop2 not supported
        Wireless:  en1: 802.11 a/b/g/n
        Battery Health: Normal - Cycle count 176
    Video Information: ℹ️
        Intel HD Graphics 3000 - VRAM: 384 MB
            Color LCD 1280 x 800
    System Software: ℹ️
        OS X 10.10.2 (14C109) - Time since boot: 8 days 8:37:49
    Disk Information: ℹ️
        Hitachi HTS545032B9A302 disk0 : (320.07 GB)
            EFI (disk0s1) <not mounted> : 210 MB
            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB
            Mum's Mac (disk1) / : 318.84 GB (130.72 GB free)
                Encrypted AES-XTS Unlocked
                Core Storage: disk0s2 319.21 GB Online
        HL-DT-ST DVDRW  GS31N 
    USB Information: ℹ️
        Apple Inc. FaceTime HD Camera (Built-in)
        Apple Inc. Apple Internal Keyboard / Trackpad
        Apple Inc. BRCM2070 Hub
            Apple Inc. Bluetooth USB Host Controller
        Apple Computer, Inc. IR Receiver
    Thunderbolt Information: ℹ️
        Apple Inc. thunderbolt_bus
    Gatekeeper: ℹ️
        Mac App Store and identified developers
    Kernel Extensions: ℹ️
            /System/Library/Extensions
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        [not loaded]    com.tomtom.driver.UsbEthernetGadget (1.0.0d1) [Click for support]
    Startup Items: ℹ️
        MobileBrServ: Path: /Library/StartupItems/MobileBrServ
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    Problem System Launch Agents: ℹ️
        [killed]    com.apple.CallHistoryPluginHelper.plist
        [killed]    com.apple.CallHistorySyncHelper.plist
        [killed]    com.apple.cmfsyncagent.plist
        [killed]    com.apple.printtool.agent.plist
        [killed]    com.apple.telephonyutilities.callservicesd.plist
        5 processes killed due to memory pressure
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        [killed]    com.apple.AssetCacheLocatorService.plist
        [killed]    com.apple.awdd.plist
        [killed]    com.apple.ctkd.plist
        [killed]    com.apple.emond.aslmanager.plist
        [killed]    com.apple.ifdreader.plist
        [killed]    com.apple.installd.plist
        [killed]    com.apple.nehelper.plist
        [killed]    com.apple.nsurlsessiond.plist
        [killed]    com.apple.periodic-daily.plist
        [killed]    com.apple.periodic-weekly.plist
        [killed]    com.apple.tccd.system.plist
        [killed]    com.apple.wdhelper.plist
        [killed]    com.apple.xpc.smd.plist
        [killed]    org.cups.cupsd.plist
        14 processes killed due to memory pressure
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        [loaded]    com.epson.esua.launcher.plist [Click for support]
        [not loaded]    com.sony.ReaderLibrary.RunReaderLibrary.plist [Click for support]
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        [failed]    com.adobe.fpsaud.plist [Click for support] [Click for details]
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        [loaded]    com.adobe.ARM.[...].plist [Click for support]
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        MyTomTomSA    UNKNOWN Hidden (missing value)
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        Auto backup: YES
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        1.39 GB    Inactive RAM
        1.11 GB    Wired RAM
        13.41 GB    Page-ins
        309 MB    Page-outs

    When you see a beachball cursor or the slowness is especially bad, note the exact time: hour, minute, second.  
    These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.
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  • HT6065 After upgrading to Mavericks , I now find my Mac mini runs very slowly.

    Now that I've upgraded to Mavericks why does my Mac mini feel like a PC?
    Speed was never an issue I have  stock standard 2011 model....
    Processor  2.3 GHz Intel Core i5
    Memory  16 GB 1333 MHz DDR3
    Graphics  Intel HD Graphics 3000 512 MB
    500Gb Hdd SATA (175Gb free)
    1x USB3 external hub w/- 4 Seagate external self powered hard drives
    (3x 2Tb/ 1x 1Tb)
    I regularly remove files that I no longer require, I use Clean my Mac and remove the garbage regularly too.
    I have checked for any open programs with activity monitor and the results are.....there hasn't been any.
    As mentioned before upgrading I was using OSX Mountain Lion with no problems at all.
    My son said" Don't upgrade until all the bugs are ironed out"
    Well.....Younger generation knows best
    and of course I use Time machine for back ups.
    So I am very tempted to downgrade after the new year...
    Any speed resolutions would be handy
    Thanks in advance

    If you don't already have a current backup, back up all data before doing anything else. This procedure is a diagnostictest. It changes nothing, for better or worse, and therefore will not, in itself, solve your problem. The backup is necessary in case your startup drive is failing.
    Third-party system modifications are a common cause of usability problems. By a “system modification,” I mean software that affects the operation of other software — potentially for the worse. The procedure will help identify which such modifications you've installed, as well as some other aspects of the configuration that may be related to the problem. Don’t be alarmed by the seeming complexity of these instructions — they’re easy to carry out. 
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    When you launch Terminal, a text window will open with a line already in it, ending either in a dollar sign (“$”) or a percent sign (“%”). If you get the percent sign, enter “sh” and press return. You should then get a new line ending in a dollar sign. 
    Step 1 
    Triple-click anywhere in the line of text below on this page to select it:
    PB=/usr/libexec/PlistBuddy; PR () { [[ "$o" ]] && printf '\n%s:\n%s\n' "$1" "$o"; }; PF () { o=$($PB -c Print "$2" | awk -F'= ' \/$3'/{print $2}'); PR "$1"; }; { o=$(( $(vm_stat | awk '/Pageo/{print $2}' | tr -d .)/256 )); [[ $o -gt 1024 ]] && printf "\nPageouts: %s MiB\n" $o; o=$(kextstat -kl | grep -v com\\.apple | cut -c53- | cut -d\< -f1); PR "Loaded extrinsic kernel extensions"; o=$(launchctl list | sed 1d | awk '!/0x|com\.apple|org\.(x|openbsd)|\.[0-9]+$/{print $3}'); PR "Loaded extrinsic user agents"; o=$(launchctl getenv DYLD_INSERT_LIBRARIES); PR "Inserted libraries"; o=$(crontab -l); PR "User cron tasks"; o=$(cat /e*/lau*); PR "Global launchd configuration"; o=$(cat ~/.lau*); PR "Per-user launchd configuration"; PF "Global login items" /L*/P*/loginw* Path; PF "Per-user login items" L*/P*/*loginit* Name; PF "Safari extensions" L*/Saf*/*/E*.plist Bundle | sed 's/\..*$//;s/-[1-9]$//'; o=$(find ~ $TMPDIR.. \( -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 \) | wc -l); [[ $o -eq 0 ]] || printf "\nRestricted user files: %s\n" $o; cd; o=$(find -L /S*/L*/E* {,/}L*/{A*d,Compon,Ex,In,Keyb,Mail/Bu,P*P,Qu,Scripti,Servi,Spo}* -type d -name Contents -prune | while read d; do ID=$($PB -c 'Print :CFBundleIdentifier' "$d/Info.plist"); ID=${ID:-No bundle ID}; egrep -qv "^com\.apple\.[^x]|Accusys|ArcMSR|ATTO|HDPro|HighPoint|driver\.stex|hp-fax|JMicron|microsoft\.MDI|print|SoftRAID" <<< $ID && printf '%s  (%s)\n' "${d%/Contents}" "$ID"; done); PR "Extrinsic loadable bundles"; o=$(find /u*/{,*/}lib -type f -exec sh -c 'file -b "$1" | grep -qw shared && ! codesign -v "$1"' {} {} \; -print); PR "Unsigned shared libraries"; for d in {,/}L*/{La,Priv,Sta}* L*/Fonts; do o=$(ls -A "$d"); PR "$d"; done; } 2> /dev/null | pbcopy; echo $'\nStep 1 done'
    Copy the selected text to the Clipboard by pressing the key combination command-C. Then click anywhere in the Terminal window and paste (command-V). I've tested these instructions only with the Safari web browser. If you use another browser, you may have to press the return key after pasting.
    The command may take up to a few minutes to run, depending on how many files you have and the speed of the computer. Wait for the line "Step 1 done" to appear below what you entered. The output of the command will be automatically copied to the Clipboard. If the command produced no output, the Clipboard will be empty. Paste into a reply to this message. No typing is involved in this step.
    Step 2 
    Remember that you must be logged in as an administrator for this step. Do as in Step 1 with this line:
    PR () { [[ "$o" ]] && printf '\n%s:\n%s\n' "$1" "$o"; }; { o=$(sudo launchctl list | sed 1d | awk '!/0x|com\.(apple|openssh|vix\.cron)|org\.(amav|apac|calendarse|cups|dove|isc|ntp|post[fg]|x)/{print $3}'); PR "Loaded extrinsic daemons"; o=$(sudo defaults read com.apple.loginwindow LoginHook); PR "Login hook"; o=$(sudo crontab -l); PR "Root cron tasks"; o=$(syslog -k Sender kernel -k Message CReq 'GPU |hfs: Ru|I/O e|find tok|n Cause: -|NVDA\(|pagin|timed? ?o' | tail | awk '/:/{$4=""; print}'); PR "Log check"; } 2> /dev/null | pbcopy; echo $'\nStep 2 done'
    This time you'll be prompted for your login password, which you do have to type. Nothing will be displayed when you type it. Type it carefully and then press return. You may get a one-time warning to be careful. Heed that warning, but don't post it. If you see a message that your username "is not in the sudoers file," then you're not logged in as an administrator.
    You can then quit Terminal.
    To prevent confusion, I'll repeat: When you type your password in the Terminal window, you won't see what you're typing.
    Note: If you don’t have a login password, set one before taking Step 2. If that’s not possible, skip the step.
    Important: If any personal information, such as your name or email address, appears in the output of these commands, anonymize it before posting. Usually that won't be necessary.
    Remember, Steps 1 and 2 are all copy-and-paste — type only your password. Also remember to post the output.

  • My hard drive makes a grinding noise when I turn my mac on. Also my Mac is running very slowly even though it has an i7 with 8GB of RAM.

    Please Help!!

    olliedog11 
    Is there a way to fix this?
    Yes and no......99.9%  NO however.
    When a HD dies its like asking about "cleaning a used paper towell"..........no.
    $70 for a nice 1TB HD replacement, very easy to do , see videos posted above for you on replacing your HD.
    In the future ALWAYS have a HD clone!
    HD clones
    Advantages:
    1. HD clones are the best, quickest way to get back to 100% full operation in mere seconds.
    2. Once a HD clone is created, the creation software (Carbon Copy Cloner or SuperDuper) is no longer needed whatsoever, and unlike TM, which requires complex software for its operational transference of data, a HD clone is its own bootable entity.
    3. HD clones are unconnected and isolated from recent corruption.
    4. HD clones allow a “portable copy” of your computer that you can likewise connect to another same Mac and have all your APPS and data at hand, which is extremely useful.
    5. Rather than, as many users do, thinking of a HD clone as a “complimentary backup” to the use of TM, a HD clone is superior to TM both in ease of returning to 100% quickly, and its autonomous nature; while each has its place, TM can and does fill the gap in, say, a 2 week old clone. As an analogy, the HD clone itself is the brick wall of protection, whereas TM can be thought of as the mortar, which will fill any cracks in data on a week, 2-week, or 1-month old HD clone.
    6. Best-idealized 2nd platform redundancy for data protection, and 1st level for system restore of your computers internal HD. (Time machine being 2nd level for system restore of the computer’s internal HD).

  • Internet on Mac suddenly running very slowly

    I've had my imac for a few months now and evrything seemed to be fine. Now my internet is going really slow. All my other devices on wifi run fine and anything non internet related on my mac runs fine. Any ideas on what is happening?

    I've had my imac for a few months now and evrything seemed to be fine. Now my internet is going really slow. All my other devices on wifi run fine and anything non internet related on my mac runs fine. Any ideas on what is happening?

  • MacBook Pro running very slowly, with lots of pinwheeling, especially in Safari

    Here's the Etrecheck report:
    Problem description:
    Mac is running very slowly…especially Safari…lots of pinwheel time.
    EtreCheck version: 2.1.8 (121)
    Report generated March 17, 2015 5:16:05 PM EDT
    Download EtreCheck from http://etresoft.com/etrecheck
    Click the [Click for support] links for help with non-Apple products.
    Click the [Click for details] links for more information about that line.
    Hardware Information: ℹ️
        MacBook Pro (13-inch, Mid 2012) (Technical Specifications)
        MacBook Pro - model: MacBookPro9,2
        1 2.5 GHz Intel Core i5 CPU: 2-core
        4 GB RAM
            BANK 0/DIMM0
                2 GB DDR3 1600 MHz ok
            BANK 1/DIMM0
                2 GB DDR3 1600 MHz ok
        Bluetooth: Good - Handoff/Airdrop2 supported
        Wireless:  en1: 802.11 a/b/g/n
        Battery Health: Normal - Cycle count 299
    Video Information: ℹ️
        Intel HD Graphics 4000 - VRAM: 512 MB
            Color LCD 1280 x 800
    System Software: ℹ️
        OS X 10.8.5 (12F45) - Time since boot: 22:59:8
    Disk Information: ℹ️
        APPLE HDD HTS545050A7E362 disk0 : (500.11 GB)
            disk0s1 (disk0s1) <not mounted> : 210 MB
            Macintosh HD (disk0s2) / : 499.25 GB (438.20 GB free)
            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB
        MATSHITADVD-R   UJ-8A8 
    USB Information: ℹ️
        Apple Inc. FaceTime HD Camera (Built-in)
        Apple Computer, Inc. IR Receiver
        Apple Inc. Apple Internal Keyboard / Trackpad
        Apple Inc. BRCM20702 Hub
            Apple Inc. Bluetooth USB Host Controller
    Thunderbolt Information: ℹ️
        Apple Inc. thunderbolt_bus
    Gatekeeper: ℹ️
        Mac App Store and identified developers
    Kernel Extensions: ℹ️
            /Library/Application Support/Kaspersky Lab/KAV/Bases/Cache
        [loaded]    com.kaspersky.kext.kimul.44 (44) [Click for support]
        [loaded]    com.kaspersky.kext.mark.1.0.5 (1.0.5) [Click for support]
            /System/Library/Extensions
        [loaded]    com.kaspersky.kext.klif (3.0.4d41) [Click for support]
        [loaded]    com.kaspersky.nke (1.6.4d15) [Click for support]
    Problem System Launch Agents: ℹ️
        [failed]    com.apple.accountsd.plist [Click for details]
        [failed]    com.apple.coreservices.appleid.authentication.plist [Click for details]
        [failed]    com.apple.pbs.plist [Click for details]
        [failed]    com.apple.printtool.agent.plist [Click for details]
    Problem System Launch Daemons: ℹ️
        [failed]    com.apple.wdhelper.plist [Click for details]
    Launch Agents: ℹ️
        [running]    com.kaspersky.kav.gui.plist [Click for support]
        [loaded]    com.oracle.java.Java-Updater.plist [Click for support]
    Launch Daemons: ℹ️
        [loaded]    com.adobe.fpsaud.plist [Click for support]
        [running]    com.kaspersky.kav.plist [Click for support]
        [loaded]    com.oracle.java.Helper-Tool.plist [Click for support]
    User Launch Agents: ℹ️
        [loaded]    com.adobe.ARM.[...].plist [Click for support]
        [loaded]    com.google.keystone.agent.plist [Click for support]
    User Login Items: ℹ️
        iTunesHelper    UNKNOWN Hidden (missing value)
        AdobeResourceSynchronizer    Application Hidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)
        Dropbox    Application  (/Applications/Dropbox.app)
    Internet Plug-ins: ℹ️
        Google Earth Web Plug-in: Version: 6.1 [Click for support]
        OfficeLiveBrowserPlugin: Version: 12.3.6 [Click for support]
        Flip4Mac WMV Plugin: Version: 2.3.4.1 [Click for support]
        AdobePDFViewerNPAPI: Version: 10.1.13 [Click for support]
        FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support]
        Silverlight: Version: 5.1.10411.0 - SDK 10.6 [Click for support]
        Flash Player: Version: 16.0.0.305 - SDK 10.6 Outdated! Update
        QuickTime Plugin: Version: 7.7.1
        CitrixICAClientPlugIn: Version: 11.1.0 [Click for support]
        iPhotoPhotocast: Version: 7.0
        AdobePDFViewer: Version: 10.1.13 [Click for support]
        JavaAppletPlugin: Version: Java 8 Update 31 Check version
    User internet Plug-ins: ℹ️
        BrowserPlus_2.9.8: Version: 2.9.8 [Click for support]
    Safari Extensions: ℹ️
        AdBlock
        Virtual Keyboard
        URL Advisor
    3rd Party Preference Panes: ℹ️
        BrowserPlus  [Click for support]
        Citrix online plug-in  [Click for support]
        Flash Player  [Click for support]
        Flip4Mac WMV  [Click for support]
        Java  [Click for support]
    Time Machine: ℹ️
        Skip System Files: NO
        Mobile backups: OFF
        Auto backup: NO - Auto backup turned off
        Volumes being backed up:
            Macintosh HD: Disk size: 499.25 GB Disk used: 61.05 GB
        Destinations:
            Macintosh HD [Local]
            Total size: 500.11 GB
            Total number of backups: 9
            Oldest backup: 2013-09-10 23:44:06 +0000
            Last backup: 2015-03-16 15:01:07 +0000
            Size of backup disk: Adequate
                Backup size 500.11 GB > (Disk used 61.05 GB X 3)
    Top Processes by CPU: ℹ️
             2%    kav
             1%    WindowServer
             0%    Safari
             0%    WebProcess
             0%    kav_agent
    Top Processes by Memory: ℹ️
        1.10 GB    Safari
        558 MB    WebProcess
        129 MB    kav
        86 MB    Mail
        30 MB    WindowServer
    Virtual Memory Information: ℹ️
        450 MB    Free RAM
        1.38 GB    Active RAM
        1.31 GB    Inactive RAM
        1.15 GB    Wired RAM
        4.22 GB    Page-ins
        4.50 GB    Page-outs
    Diagnostics Information: ℹ️
        Mar 16, 2015, 06:13:31 PM    Self test - passed

    When you see a beachball cursor or the slowness is especially bad, note the exact time: hour, minute, second.  
    These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.
    Launch the Console application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad and start typing the name.
    The title of the Console window should be All Messages. If it isn't, select
              SYSTEM LOG QUERIES ▹ All Messages
    from the log list on the left. If you don't see that list, select
              View ▹ Show Log List
    from the menu bar at the top of the screen.
    Each message in the log begins with the date and time when it was entered. Scroll back to the time you noted above.
    Select the messages entered from then until the end of the episode, or until they start to repeat, whichever comes first.
    Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
    The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
    Please don't indiscriminately dump thousands of lines from the log into this discussion.
    Please don't post screenshots of log messages—post the text.
    Some private information, such as your name, may appear in the log. Anonymize before posting.

  • My MacBook Air is running very slowly and has difficulty staying connected to wifi networks.

    Problem description:
    My mac is running very slowly and I have difficulty staying connected to wifi networks. I have only used half of my hard drive. My computer was purchased in Canada, where I used it for over a year but now I am living in the US.
    EtreCheck version: 2.1.5 (108)
    Report generated January 11, 2015 at 5:56:14 PM MST
    Click the [Support] links for help with non-Apple products.
    Click the [Details] links for more information about that line.
    Click the [Adware] links for help removing adware.
    Hardware Information: ℹ️
      MacBook Air (13-inch, Mid 2011) (Verified)
      MacBook Air - model: MacBookAir4,2
      1 1.7 GHz Intel Core i5 CPU: 2-core
      4 GB RAM Not upgradeable
      BANK 0/DIMM0
      2 GB DDR3 1333 MHz ok
      BANK 1/DIMM0
      2 GB DDR3 1333 MHz ok
      Bluetooth: Old - Handoff/Airdrop2 not supported
      Wireless:  en0: 802.11 a/b/g/n
    Video Information: ℹ️
      Intel HD Graphics 3000 - VRAM: 384 MB
      Color LCD 1440 x 900
    System Software: ℹ️
      OS X 10.10.1 (14B25) - Uptime: 0:31:38
    Disk Information: ℹ️
      APPLE SSD SM128C disk0 : (121.33 GB)
      EFI (disk0s1) <not mounted> : 210 MB
      Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB
      Macintosh HD (disk1) / : 120.10 GB (59.92 GB free)
      Core Storage: disk0s2 120.47 GB Online
    USB Information: ℹ️
      Apple Inc. FaceTime Camera (Built-in)
      Apple Inc. BRCM20702 Hub
      Apple Inc. Bluetooth USB Host Controller
      Apple Inc. Apple Internal Keyboard / Trackpad
      Apple Internal Memory Card Reader
    Thunderbolt Information: ℹ️
      Apple Inc. thunderbolt_bus
    Gatekeeper: ℹ️
      Mac App Store and identified developers
    Kernel Extensions: ℹ️
      /Applications/Splashtop Streamer.app
      [not loaded] com.splashtop.driver.SRXDisplayCard (1.6 - SDK 10.7) [Support]
      [not loaded] com.splashtop.driver.SRXFrameBufferConnector (1.6 - SDK 10.7) [Support]
      /System/Library/Extensions
      [loaded] com.Cycling74.driver.Soundflower (1.6.6 - SDK 10.6) [Support]
      [not loaded] com.avatron.AVExFramebuffer (1.7 - SDK 10.8) [Support]
      [not loaded] com.avatron.AVExVideo (1.7 - SDK 10.8) [Support]
    Launch Agents: ℹ️
      [loaded] com.google.keystone.agent.plist [Support]
      [not loaded] com.splashtop.streamer-for-root.plist [Support]
      [loaded] com.splashtop.streamer-for-user.plist [Support]
      [not loaded] com.teamviewer.teamviewer.plist [Support]
      [not loaded] com.teamviewer.teamviewer_desktop.plist [Support]
    Launch Daemons: ℹ️
      [loaded] com.adobe.fpsaud.plist [Support]
      [loaded] com.google.keystone.daemon.plist [Support]
      [loaded] com.leapfrog.connect.authdaemon.plist [Support]
      [loaded] com.microsoft.office.licensing.helper.plist [Support]
      [running] com.splashtop.streamer-daemon.plist [Support]
      [loaded] com.splashtop.streamer-srioframebuffer.plist [Support]
      [not loaded] com.teamviewer.teamviewer_service.plist [Support]
    User Launch Agents: ℹ️
      [loaded] com.adobe.ARM.[...].plist [Support]
      [running] com.leapfrog.connect.monitor.plist [Support]
      [loaded] com.splashtop.streamer-for-user.plist [Support]
    User Login Items: ℹ️
      iTunesHelper ApplicationHidden (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
      AirDisplayStatusItem Application (/Library/PreferencePanes/Air Display Preferences.prefPane/Contents/Resources/AirDisplayStatusItem.app)
      Dropbox Application (/Applications/Dropbox.app)
      ScreenCapture Application (/Library/PreferencePanes/Air Display Preferences.prefPane/Contents/Resources/ScreenCapture.app)
      Google Drive Application (/Applications/Google Drive.app)
      Google Chrome ApplicationHidden (/Applications/Google Chrome.app)
      WDQuickView Application (/Incompatible Software/WDQuickView.app)
    Internet Plug-ins: ℹ️
      NPDjVu: Version: 6.1.1 [Support]
      o1dbrowserplugin: Version: 5.38.6.0 - SDK 10.8 [Support]
      Google Earth Web Plug-in: Version: 5.2 [Support]
      Default Browser: Version: 600 - SDK 10.10
      Flip4Mac WMV Plugin: Version: 2.3.5.4 [Support]
      PrintDialogExt: Version: 6.1.1 [Support]
      AdobePDFViewerNPAPI: Version: 11.0.10 - SDK 10.6 [Support]
      FlashPlayer-10.6: Version: 16.0.0.235 - SDK 10.6 [Support]
      Silverlight: Version: 5.1.10411.0 - SDK 10.6 [Support]
      Flash Player: Version: 16.0.0.235 - SDK 10.6 Cannot contact Adobe
      QuickTime Plugin: Version: 7.7.3
      googletalkbrowserplugin: Version: 5.38.6.0 - SDK 10.8 [Support]
      SharePointBrowserPlugin: Version: 14.4.7 - SDK 10.6 [Support]
      AdobePDFViewer: Version: 11.0.10 - SDK 10.6 [Support]
      DirectorShockwave: Version: 11.0.3r470 [Support]
    User internet Plug-ins: ℹ️
      CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 [Support]
    3rd Party Preference Panes: ℹ️
      Air Display Preferences  [Support]
      Flash Player  [Support]
      Flip4Mac WMV  [Support]
    Time Machine: ℹ️
      Time Machine not configured!
    Top Processes by CPU: ℹ️
          6% WindowServer
          0% fontd
          0% Dropbox
          0% Google Drive
          0% AppleSpell
    Top Processes by Memory: ℹ️
      236 MB Safari
      150 MB com.apple.WebKit.WebContent
      90 MB Google Drive
      82 MB Dropbox
      69 MB mds_stores
    Virtual Memory Information: ℹ️
      486 MB Free RAM
      1.62 GB Active RAM
      1.15 GB Inactive RAM
      1.04 GB Wired RAM
      1.85 GB Page-ins
      41 KB Page-outs
    Diagnostics Information: ℹ️
      Jan 11, 2015, 05:30:50 PM /Users/[redacted]/Library/Logs/DiagnosticReports/AirDisplayStatusItem_2015-01-1 1-173050_[redacted].crash
      Jan 11, 2015, 05:25:11 PM Self test - passed

    Thanks!
    Here is the results from running EtreCheck while in safe mode. (I hope I understood your directions correctly to do just that).
    EtreCheck version: 2.1.6 (109)
    Report generated January 20, 2015 at 8:41:33 PM MST
    Download EtreCheck from http://etresoft.com/etrecheck
    Click the [Support] links for help with non-Apple products.
    Click the [Details] links for more information about that line.
    Click the [Adware] links for help removing adware.
    Hardware Information: ℹ️
             MacBook Air (13-inch, Mid 2011) (Technical Specifications)
             MacBook Air - model: MacBookAir4,2
             1 1.7 GHz Intel Core i5 CPU: 2-core
             4 GB RAM Not upgradeable
                       BANK 0/DIMM0
                                2 GB DDR3 1333 MHz ok
                       BANK 1/DIMM0
                                2 GB DDR3 1333 MHz ok
             Bluetooth: Old - Handoff/Airdrop2 not supported
             Wireless:  en0: 802.11 a/b/g/n
             Battery Health: Normal - Cycle count 377
    Video Information: ℹ️
             Intel HD Graphics 3000 - VRAM: 384 MB
                       Color LCD 1440 x 900
    System Software: ℹ️
             OS X 10.10.1 (14B25) - Time since boot: 0:4:59
    Disk Information: ℹ️
             APPLE SSD SM128C disk0 : (121.33 GB)
                       EFI (disk0s1) <not mounted> : 210 MB
                       Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB
                       Macintosh HD (disk1) / : 120.10 GB (59.56 GB free)
                                Core Storage: disk0s2 120.47 GB Online
    USB Information: ℹ️
             Apple Inc. FaceTime Camera (Built-in)
             Apple Inc. Apple Internal Keyboard / Trackpad
             Apple Inc. BRCM20702 Hub
                       Apple Inc. Bluetooth USB Host Controller
             Apple Internal Memory Card Reader
    Thunderbolt Information: ℹ️
             Apple Inc. thunderbolt_bus
    Gatekeeper: ℹ️
             Mac App Store and identified developers
    Kernel Extensions: ℹ️
                                         /System/Library/Extensions
             [not loaded]        com.Cycling74.driver.Soundflower (1.6.6 - SDK 10.6) [Support]
             [not loaded]        com.avatron.AVExFramebuffer (1.7 - SDK 10.8) [Support]
             [not loaded]        com.avatron.AVExVideo (1.7 - SDK 10.8) [Support]
    Problem System Launch Daemons: ℹ️
             [failed]                 com.apple.ucupdate.plist [Details]
             [failed]                 com.apple.watchdogd.plist [Details]
    Launch Agents: ℹ️
             [not loaded]        com.google.keystone.agent.plist [Support]
             [not loaded]        com.splashtop.streamer-for-root.plist [Support]
             [not loaded]        com.splashtop.streamer-for-user.plist [Support]
             [not loaded]        com.teamviewer.teamviewer.plist [Support]
             [not loaded]        com.teamviewer.teamviewer_desktop.plist [Support]
    Launch Daemons: ℹ️
             [not loaded]        com.adobe.fpsaud.plist [Support]
             [not loaded]        com.google.keystone.daemon.plist [Support]
             [not loaded]        com.leapfrog.connect.authdaemon.plist [Support]
             [not loaded]        com.microsoft.office.licensing.helper.plist [Support]
             [not loaded]        com.splashtop.streamer-daemon.plist [Support]
             [not loaded]        com.splashtop.streamer-srioframebuffer.plist [Support]
             [not loaded]        com.teamviewer.teamviewer_service.plist [Support]
    User Launch Agents: ℹ️
             [not loaded]        com.adobe.ARM.[...].plist [Support]
             [not loaded]        com.leapfrog.connect.monitor.plist [Support]
             [not loaded]        com.splashtop.streamer-for-user.plist [Support]
    User Login Items: ℹ️
             iTunesHelper     Application Hidden (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
             AirDisplayStatusItem                   Application  (/Library/PreferencePanes/Air Display Preferences.prefPane/Contents/Resources/AirDisplayStatusItem.app)
             Dropbox            Application  (/Applications/Dropbox.app)
             ScreenCapture Application  (/Library/PreferencePanes/Air Display Preferences.prefPane/Contents/Resources/ScreenCapture.app)
             Google Drive    Application  (/Applications/Google Drive.app)
             Google Chrome                           Application Hidden (/Applications/Google Chrome.app)
             WDQuickView  Application  (/Incompatible Software/WDQuickView.app)
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        [not loaded]    com.wdc.driver.USBHP (1.0.14) [Click for support]
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        [running]    com.hp.productresearch.plist [Click for support]
    Launch Daemons: ℹ️
        [loaded]    com.adobe.fpsaud.plist [Click for support]
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        [loaded]    com.google.keystone.agent.plist [Click for support]
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        iTunesHelper    UNKNOWN Hidden (missing value)
        AdobeResourceSynchronizer    Application Hidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)
        WDSecurityHelper    Application  (/Applications/WD Security.app/Contents/WDSecurityHelper.app)
        WDDriveUtilityHelper    Application  (/Applications/WD Drive Utilities.app/Contents/WDDriveUtilityHelper.app)
        LOGINserver    UNKNOWN  (missing value)
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        Google Earth Web Plug-in: Version: 6.2 [Click for support]
        Default Browser: Version: 600 - SDK 10.10
        Flip4Mac WMV Plugin: Version: 2.4.4.2 [Click for support]
        FantashowPlugin: Version: FantashowPlugin 1.0.0.0 - SDK 10.7 [Click for support]
        OfficeLiveBrowserPlugin: Version: 12.3.6 [Click for support]
        AdobePDFViewerNPAPI: Version: 11.0.10 - SDK 10.6 [Click for support]
        FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support]
        Silverlight: Version: 5.1.20913.0 - SDK 10.6 [Click for support]
        Flash Player: Version: 16.0.0.305 - SDK 10.6 [Click for support]
        QuickTime Plugin: Version: 7.7.3
        iPhotoPhotocast: Version: 7.0
        AdobePDFViewer: Version: 11.0.10 - SDK 10.6 [Click for support]
        CouponPrinter-FireFox_v2: Version: Version 1.1.6 [Click for support]
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        Flash Player  [Click for support]
        Flip4Mac WMV  [Click for support]
        Growl  [Click for support]
    Time Machine: ℹ️
        Skip System Files: NO
        Auto backup: YES
        Volumes being backed up:
            Macintosh HD: Disk size: 249.20 GB Disk used: 225.39 GB
        Destinations:
            My Passport for Mac [Local]
            Total size: 0 B
            Total number of backups: 0
            Oldest backup: -
            Last backup: -
            Size of backup disk: Too small
                Backup size 0 B < (Disk used 225.39 GB X 3)
    Top Processes by CPU: ℹ️
            12%    Google Chrome
             8%    WindowServer
             1%    hidd
             0%    AppleSpell
             0%    fontd
    Top Processes by Memory: ℹ️
        193 MB    Google Chrome Helper
        168 MB    Google Chrome
        112 MB    Preview
        77 MB    WindowServer
        73 MB    mds_stores
    Virtual Memory Information: ℹ️
        301 MB    Free RAM
        1.74 GB    Active RAM
        1.33 GB    Inactive RAM
        607 MB    Wired RAM
        11.68 GB    Page-ins
        51 MB    Page-outs
    Diagnostics Information: ℹ️
        Feb 15, 2015, 06:03:15 AM    Self test - passed

    1. Check the cycle count of the battery against the rated life for your model. The battery may be due for replacement. If the power adapter is connected almost all the time, the battery may need replacing even though the cycle count is not too high.
    2. Follow these instructions, or these for OS X 10.8 or earlier.
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    4. You can also try resetting the SMC.
    5. Make sure your system is up to date in Software Update.
    6. Make a "Genius" appointment at an Apple Store, or go to another authorized service center.

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