Mac keeps crashing and now all I get is a grey screen

Hi my mac kept crashing last week. I called apple and they deleted lots of things to do with cookies. It's crashed 3 times since then. Tonight it went off when I was mid flow with work. I know can't turn it ok. Apple have tried to reboot but now said I have to take into apple store. Main problem being I'm on crutches and cannot drive at moment. Any ideas would help........

What Mac do you have, with what version of OS X?

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While updating my ipod it crashed and now all I get is the apple logo on the screen.

I clicked on the update operating system that had a notification next to it. It downloaded for a long while then asked me to hook up to itunes. I didi and it said it was downloading again . Then updating. Then said update failed and now all that shows on the screen is the apple logo. Also
the ipod won't shut off. Please help.

This device is not eligible for the requested build (Also sometimes displayed as an "error 3194")
Update to the latest version of iTunes.
Third-party security software or router security settings can also cause this issue. To resolve this, followTroubleshooting security software issues.
Downgrading to a previous version of iOS is not supported. If you have installed software to performunauthorized modifications to your iOS device, that software may have redirected connections to the update server (gs.apple.com) within the Hosts file. Uninstall the unauthorized modification software from the computer.
Edit out the "gs.apple.com" redirect from your hosts file, and then restart the computer for the host file changes to take affect. For steps to edit the Hosts file and allow iTunes to communicate with the update server, see iTunes: Troubleshooting iTunes Store on your computer, iPhone, iPad, or iPod—follow steps under the heading Blocked by configuration (Mac OS X / Windows) > Rebuild network information > The hosts file may also be blocking the iTunes Store. If you do not uninstall the unauthorized modification software prior to editing the hosts file, that software may automatically modify the hosts file again on restart.
Avoid using an older or modified .ipsw file. Try moving the current .ipsw file (see Advanced Steps > Rename, move, or delete the iOS software file (.ipsw) below for file locations), or try restoring in a new user to ensure that iTunes downloads a new .ipsw.
Also:
iPhone Error 3194 - How to Fix iTunes Error 3194?
Fix Error 3194 from iTunes during iPhone restore

Itunes keeps crashing and now all my downloaded apps wont work, please help?

I really dont understand? Tried to sync my ipad and it kept failing for the first time ever, and now itunes crashes during the transfer of my purchased songs and apps, and now all my apps dont work on the ipad system itself

Try downloading any free app directly on the iPad (as that appears to reset something) and then re-try any of your apps - you can then delete the free app.
You can then re-try syncing. If that doesn't work then a reset of the iPad might help : press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider), after which the Apple logo should appear - you won't lose any content, it's the iPad equivalent of a reboot.

Mac Pro - crashed and now won't start up, stripes on screen + kernel panic?

My computer apparently crashed while the screensaver was up (I was away for 10 or so mins, just Firefox and World of Warcraft in windowed mode running), as it was showing a black screen with a fuzzy whitish line along the top and was completely unresponsive. Unusual, but nothing to freak out about.. right?
So I did the on switch turn off/turn on routine and as soon as anything shows on the screen, I've got these black + white horizontal bars/stripes along the top 1/4 of my screen. The Apple Logo and the spinning progress bar have little fuzzy red spots on 'em. That's when it's time to freak out, as we're in "my computer done broke itself" territory. A few seconds of fuzzy progress bar and we get the wonderful "You need to restart your computer" message.
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Reset the PRAM and SMC. Same thing.
Can't start up from external disks.. it just gives the same stripes + message.
I'm running a detailed hardware test (the hardware test loads but with the same stripes at the top and annoying blue/red vertical ones in the background to boot), and it's been running for about 80 minutes and is only 60% of the way through.
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More details:
The regular/non-extended Hardware Test returned no problems, despite taking hours for what was supposed to be a 3-5 minute test. I haven't dared run the extended.
I also tried removing third-party RAM and using the original configuration, then just the third-party and no Apple, etc.. It's not the RAM, as the problem is exactly the same.
I'm going to call up Apple support when I can, but just looking for other things I can check or possibly do until then, or just insight on what the problem could be.
Is it most likely the graphics card? Could it be an issue with the core hardware?

I downloaded Adobe Reader IX and now all I get is a black screen - am unable to open any document

I can no longer read any PDF document ; I get the black screen and the only way to get out of that is to turn off my computer. How do I resolve this?

What is your operating system?
What are these documents, local or online? If online, in what browser?

I downloaded Adobe Acrobat XI Pro - I signed in and now all I get is the Adobe Download Assistant with a prompt to keep downloading the program or help page.

I downloaded Adobe Acrobat XI Pro - I signed in and now all I get is the Adobe Download Assistant with a prompt to keep downloading the program or help page. How can I launch the actual program and not the Assistant?
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Moving this discussion to the Acrobat Installation & Update Issues forum.
Isabellasf have you ran the installation files which were downloaded? By default they are downloaded to the download folder within your User folder.

My iMac 8.1 was slowing down and had permissions problems. I backed everything up, and then re-installed. Now all I get is a black screen. Power+D gives me a hardware error message: HDD-1336. Help!

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DonM. wrote:
Hi
Thanks for the help. No point in fooling around with it any more. Will I be able to use it as a monitor if I get a mimi mac?
Cheers. Don
No unfortunatley it's too old, you are referring to Target Display Mode which became avialble in 2009, your 2008 needs to have the HD replaced. I'd still do that if everything else is OK or you can simply buy a new MM and display or even a new iMac or an Apple refurbished iMac to save money.

I bought my 6 plus last night decided to upgrade the IOS 8 like they suggest and now all I see is a white screen with the apple sign in the middle with an occasional flashing red screen. Did my new phone seriously just crash? What do I do now?

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First turn the iPhone off and back on and see if it works. If that doesn't work then do a Reset by holding the Sleep / Wake Button (The Power Button) and the Home Button at the same time until the white Apple Logo appears, the release both Buttons and wait until a Full Reset occurs. The iPhone 6 should come back to your Lock-Screen. If that doesn't work then you could connect the iPhone 6 via the Lightning Cable to a Computer with a Current Version of iTunes. Then open iTunes on the Computer and wait until your see a Button that represents your attached iPhone and click on it. This should bring up a Summary Screen on the Computer within iTunes. At that point your can choose Update Software if an Update is available or Restore the iPhone to Factory Settings / New In The Box, or you could try to Restore from your Backup if a current Backup had already been saved from a previous iPhone.
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I tried to update my iPad to iso7 and now all I get is a pic of iTunes and a USB plug pic? Help what do I do

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iTunes: Restoring iOS software - Support - Apple

My ipad shut-off and now all i get is the apple logo and a spinning circle. Any suggestions on why and what I can do about it?

my ipad 2 shut off and now all I get is the apple logo and a spinning circle

Try holding down the home button and the sleep / wake button at the same time to restart the iPad .

Help I tried opening my Mac book pro after shutting it down and all I get is a grey screen with the apple sign and a moving mouse but I can't open it !! What should I do ??

Help I tried opening my Mac book pro after shutting it down but it won't open and all I get is a grey screen and a mo Jong mouse but nothin else so can u help me ??

Hey HJA96,
Thanks for the question. I understand that your MacBook Pro is booting to a gray screen. The following article addresses this symptom, and provides relevant troubleshooting information:
Mac OS X: Gray screen appears during startup
http://support.apple.com/kb/TS2570
Some of the steps included:
- Disconnect, test peripheral devices and network cables
- Perform a Safe Boot
- Reset the NVRAM / PRAM
- Start from your Mac OS X Install disc; use Disk Utility
- Check your cables and power source
- Remove third-party RAM and internal hardware
- Perform an Archive and Install installation of Mac OS X
- Perform an Erase and Install installation of Mac OS X as a last resort
(See article for full information on all of the above)
Thanks,
Matt M.

I have an iphone 4s and was restoring it from a back up and now all i get is and unknown error occurred (29) halfway through the restore. Any ideas on what I can do?

I have an iphone 4s and was restoring it from a back up and now all i get is and unknown error occurred (29) halfway through the restore. Any ideas on what I can do?

Your error is connect to hardware, try these steps to solve it:
Related errors: 1, 3, 11, 12, 13, 14, 16, 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 1002, 1004, 1011, 1012, 1014, 1667, or 1669.
These errors mean that your device or computer might have a hardware issue that stops the update or restore from completing.
Check that your security software and settings aren't blocking your device from communicating with the Apple update server.
Then try to restore your iOS device two more times while connected with a cable, computer, and network you know are good.
Make sure that your security software and settings are allowing communication between your device and update servers.
If you still see the error message when you update or restore, contact Apple support.
copied from Resolve iOS update and restore errors

I have bought an iphone 3gs on ebay it worked with my sim but had last users pics numbers ect, so i restored it butb its failed and now all i get is connect to i tunes but will not restore ????

i have bought an iphone 3gs on ebay it worked with my sim but had last users pics numbers ect, so i restored it butb its failed and now all i get is connect to i tunes but will not restore ????

Have latest version of iTunes installed and running. Also make sure you have internet access working and can access Apple websites. Also, make sure you don't have any entries in your hosts file referring to gs.apple.com....If your not sure about how to do that, go ahead and do the rest first. You can come back to that later.....Plug in phone. Put phone in DFU mode.(google put iphone in DFU mode for instructions) Then restore the phone in iTunes by highliting your device in the left column and click on the Restore button. The latest iOS version is 4.3.3. That's what iTunes will restore it to. When it's done restoring, iTunes will ask if you want to restore from a backup or setup as a new phone. I would use the Setup as a New Phone option. Once it's done, you should have a clean install of the iOS and an operating phone, as long as there are no hardware issues with it.

HT5085 i connected my apple ID to another computer, downloaded all purchased music and now all of my library is grey. whats wrong?

i connected my apple ID to another computer, downloaded all purchased music and now all of my library is grey. whats wrong?

If you are getting a message that the old email account is being used then that might mean that you have created a new account and not replaced the email address on the old account - try seeing if you can get the password reset for the old account/email : http://iforgot.apple.com

After refusing an update now all I get is a white screen with the firefox logo. If I have to reinstall firefox 3.66, how can I transfer my firefox profile with bookmarks etc, to the new installation?

After refusing an update now all I get is a white screen with the firefox logo. If I have to reinstall firefox 3.66, how can I transfer my firefox profile with bookmarks etc, to the new installation?
== This happened ==
Every time Firefox opened

-> press '''F11''' to bring the computer out of FullScreen
-> Tap '''ALT''' key or press '''F10''' to show the Menu Bar
-> go to View Menu -> '''Zoom''' -> click '''Reset''' -> '''Page Style''' -> select '''Basic Page Style'''
-> go to View Menu -> Toolbars -> select '''Menu Bar''' and '''Navigation ToolBar''' -> unselect All Unwanted/Incompatible Toolbars
-> go to Tools Menu -> Options -> General -> '''When Firefox starts : select "Show My Home Page"''' -> Type the address of the website which you want to be your HomePage e.g. http://www.google.com
-> go to Tools Menu -> Options -> Content -> place Checkmarks on:
1) Block Pop-up windows 2) Load images automatically 3) Enable JavaScript
-> go to Tools Menu -> Options -> Privacy -> History section -> '''Firefox will: select "Remember History"'''
-> go to Tools Menu -> Options -> Security -> place Checkmarks on:
1) Warn me when sites try to install add-ons 2) Block reported attack sites 3) Block reported web forgeries 4) Remember Passwords for sites
-> Click OK on Options window
-> go to Tools Menu -> Add-ons -> Extensions section -> REMOVE All Unwanted/Suspicious/Incompatible Extensions (Add-ons)
-> go to Tools Menu -> Add-ons -> Appearance section -> REMOVE All Unwanted/Suspicious/Incompatible Themes (Persona)
Now Restart Firefox. Check and tell if its working.

Mac keeps crashing and now all I get is a grey screen

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