Mac: Lightroom 5 installation problem - CSSMERR_TP_NOT_TRUSTED

This happens on Mac. I am trying to install LR5 (full version, I paid for it), but the installation quits and tells me that an error occured. The following appears in /var/log/install.log.
ul 19 19:20:07 tw-mbp13-nmahendran-2 Installer[2575]: Choices selected for installation:
Jul 19 19:20:07 tw-mbp13-nmahendran-2 Installer[2575]: Install: ""
Jul 19 19:20:07 tw-mbp13-nmahendran-2 Installer[2575]:          Adobe Photoshop Lightroom 5.pkg#com.adobe.Lightroom5.pkg : com.adobe.Lightroom5 : 0.0.0
Jul 19 19:20:07 tw-mbp13-nmahendran-2 Installer[2575]: ================================================================================
Jul 19 19:20:07 tw-mbp13-nmahendran-2 Installer[2575]: It took 0.00 seconds to summarize the package selections.
Jul 19 19:20:07 tw-mbp13-nmahendran-2 Installer[2575]: -[IFDInstallController(Private) _buildInstallPlan]: location = file://localhost
Jul 19 19:20:07 tw-mbp13-nmahendran-2 Installer[2575]: -[IFDInstallController(Private) _buildInstallPlan]: file://localhost/Volumes/Lightroom%205.0/Adobe%20Photoshop%20Lightroom%205.pkg#com.adobe. Lightroom5.pkg
Jul 19 19:20:07 tw-mbp13-nmahendran-2 Installer[2575]: Set authorization level to root for session
Jul 19 19:20:10 tw-mbp13-nmahendran-2 runner[2583]: Administrator authorization granted.
Jul 19 19:20:10 tw-mbp13-nmahendran-2 Installer[2575]: Will use PK session
Jul 19 19:20:10 tw-mbp13-nmahendran-2 Installer[2575]: Starting installation:
Jul 19 19:20:10 tw-mbp13-nmahendran-2 Installer[2575]: Configuring volume "Macintosh HD"
Jul 19 19:20:10 tw-mbp13-nmahendran-2 Installer[2575]: Preparing disk for local booted install.
Jul 19 19:20:10 tw-mbp13-nmahendran-2 Installer[2575]: Free space on "Macintosh HD": 321.97 GB (321966067712 bytes).
Jul 19 19:20:10 tw-mbp13-nmahendran-2 Installer[2575]: Create temporary directory "/var/folders/sf/shrdj_6s6nxg55kxn33f9jxc0000gn/T//Install.2575ehQxPT"
Jul 19 19:20:10 tw-mbp13-nmahendran-2 Installer[2575]: IFPKInstallElement (1 packages)
Jul 19 19:20:10 tw-mbp13-nmahendran-2 Installer[2575]: Using authorization level of root for IFPKInstallElement
Jul 19 19:20:10 tw-mbp13-nmahendran-2 installd[2588]: PackageKit: ----- Begin install -----
Jul 19 19:20:10 tw-mbp13-nmahendran-2 installd[2588]: PackageKit: request=PKInstallRequest <1 packages, destination=/>
Jul 19 19:20:10 tw-mbp13-nmahendran-2 installd[2588]: PackageKit: packages=(
            "PKLeopardPackage <file://localhost/Volumes/Lightroom%205.0/Adobe%20Photoshop%20Lightroom%205.pkg#com.adobe .Lightroom5.pkg>"
Jul 19 19:20:10 tw-mbp13-nmahendran-2 installd[2588]: PackageKit: Install Failed: Error Domain=PKInstallErrorDomain Code=102 "The package “Adobe Photoshop Lightroom 5.pkg” is untrusted." UserInfo=0x7fa50351a4d0 {NSLocalizedDescription=The package “Adobe Photoshop Lightroom 5.pkg” is untrusted., NSURL=file://localhost/Volumes/Lightroom%205.0/Adobe%20Photoshop%20Lightroom%205.pkg#com. adobe.Lightroom5.pkg, PKInstallPackageIdentifier=com.adobe.Lightroom5, NSUnderlyingError=0x7fa5035140f0 "The operation couldn’t be completed. CSSMERR_TP_NOT_TRUSTED"} {
            NSLocalizedDescription = "The package \U201cAdobe Photoshop Lightroom 5.pkg\U201d is untrusted.";
            NSURL = "file://localhost/Volumes/Lightroom%205.0/Adobe%20Photoshop%20Lightroom%205.pkg#com.adobe .Lightroom5.pkg";
            NSUnderlyingError = "Error Domain=NSOSStatusErrorDomain Code=-2147409622 \"The operation couldn\U2019t be completed. CSSMERR_TP_NOT_TRUSTED\" UserInfo=0x7fa503513730 {SecTrustResult=5, PKTrustLevel=PKTrustLevelNotTrusted, NSLocalizedFailureReason=CSSMERR_TP_NOT_TRUSTED}";
            PKInstallPackageIdentifier = "com.adobe.Lightroom5";
Jul 19 19:20:10 tw-mbp13-nmahendran-2 Installer[2575]: install:didFailWithError:Error Domain=PKInstallErrorDomain Code=102 "The package “Adobe Photoshop Lightroom 5.pkg” is untrusted." UserInfo=0x7fca144dcad0 {NSUnderlyingError=0x7fca144db840 "The operation couldn’t be completed. CSSMERR_TP_NOT_TRUSTED", NSURL=file://localhost/Volumes/Lightroom%205.0/Adobe%20Photoshop%20Lightroom%205.pkg#com. adobe.Lightroom5.pkg, PKInstallPackageIdentifier=com.adobe.Lightroom5, NSLocalizedDescription=The package “Adobe Photoshop Lightroom 5.pkg” is untrusted.}
Jul 19 19:20:11 tw-mbp13-nmahendran-2 Installer[2575]: Install failed: The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.
Jul 19 19:20:11 tw-mbp13-nmahendran-2 Installer[2575]: IFDInstallController 12C4A9B0 state = 7
Jul 19 19:20:11 tw-mbp13-nmahendran-2 Installer[2575]: Displaying 'Install Failed' UI.
Jul 19 19:20:11 tw-mbp13-nmahendran-2 Installer[2575]: 'Install Failed' UI displayed message:'The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.'.
Any help would be appreciated.
BTW, I am already on Mac 10.7.5.
Message was edited by: nmahendran

Hello,
I did a quick search for your error as I found a few links that people have posted about this error. It appears to be an issue with access for the key chain
http://developer.apple.com/library/ios/#technotes/tn2250/_index.html#//apple_ref/doc/uid/D TS40009933-CH1-TNTAG19
http://stackoverflow.com/questions/6883167/cannot-sign-app-in-xcode-cssmerr-tp-not-trusted
Hope this helps
Scott

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Dec 13 22:43:29 localhost : kern.boottime = Wed Dec 13 22:42:35 2006
Dec 13 22:43:34 localhost : Launching the Language Chooser for an OS Install
Dec 13 22:43:47 localhost : Found primary language hint "en"
Dec 13 22:43:48 localhost : Language Chooser ready
Dec 13 22:43:54 localhost : Launching the Installer using language code "English"
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Dec 13 22:44:23 localhost : Entering Installation Type section
Dec 13 22:44:23 localhost : Physical Memory Allocation: 70 MB wired, 61 MB active, 60 MB inactive, 191 MB used, 831 MB free, 1024 MB total
Dec 13 22:45:06 localhost : Entering Installation Type section
Dec 13 22:45:06 localhost : Physical Memory Allocation: 70 MB wired, 61 MB active, 61 MB inactive, 192 MB used, 830 MB free, 1024 MB total
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Dec 13 22:45:54 localhost : Upgrade: "Mac OS X"
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Dec 13 22:45:54 localhost : Essentials.pkg : com.apple.pkg.Essentials : 10.4.0.1470000.1622
Dec 13 22:45:54 localhost : BSD.pkg : com.apple.pkg.BSD : 10.4.0.1470000.1622
Dec 13 22:45:54 localhost : AdditionalEssentials.pkg : com.apple.pkg.AdditionalEssentials : 10.4.0.1470000.1622
Dec 13 22:45:54 localhost : AdditionalSpeechVoices.pkg : com.apple.pkg.AdditionalSpeechVoices : 10.4.0.1470000.1622
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Dec 13 22:45:54 localhost : Install: "Brother Printer Drivers"
Dec 13 22:45:54 localhost : BrotherPrinterDrivers.pkg : com.apple.pkg.BrotherPrinterDrivers : 10.4.0.1470000.1622
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Dec 13 22:45:54 localhost : EpsonPrinterDrivers.pkg : com.apple.pkg.EpsonPrinterDrivers : 10.4.0.1470000.1622
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Dec 13 22:45:54 localhost : HewlettPackardPrinterDrivers.pkg : com.apple.pkg.HewlettPackardPrinterDrivers : 10.4.0.1470000.1622
Dec 13 22:45:54 localhost : Upgrade: "Lexmark Printer Drivers"
Dec 13 22:45:54 localhost : LexmarkPrinterDrivers.pkg : com.apple.pkg.LexmarkPrinterDrivers : 10.4.0.1470000.1622
Dec 13 22:45:54 localhost : Upgrade: "Gimp Printer Drivers"
Dec 13 22:45:54 localhost : GimpPrintPrinterDrivers.pkg : com.apple.pkg.GimpPrintPrinterDrivers : 10.4.0.1470000.1622
Dec 13 22:45:54 localhost : Install: "Ricoh Printer Drivers"
Dec 13 22:45:54 localhost : RicohPrinterDrivers.pkg : com.apple.pkg.RicohPrinterDrivers : 10.4.0.1470000.1622
Dec 13 22:45:54 localhost : Install: "Xerox Printer Drivers"
Dec 13 22:45:54 localhost : XeroxPrinterDrivers.pkg : com.apple.pkg.XeroxPrinterDrivers : 10.4.0.1470000.1622
Dec 13 22:45:54 localhost : Install: "Additional Fonts"
Dec 13 22:45:54 localhost : AdditionalFonts.pkg : com.apple.pkg.AdditionalFonts : 10.4.0.1470000.1622
Dec 13 22:45:54 localhost : =============================================================================== =
Dec 13 22:45:54 localhost : It took 0.019065 seconds to summarize the package selections.
Dec 13 22:45:54 localhost : Entering Install section
Dec 13 22:45:54 localhost : Physical Memory Allocation: 70 MB wired, 61 MB active, 61 MB inactive, 192 MB used, 830 MB free, 1024 MB total
Dec 13 22:45:54 localhost : Package mounted from disk2s3
Dec 13 22:45:54 localhost : Starting media verification
Dec 13 22:58:47 localhost : Verified 2139488256 of 2832207872 bytes (75%)
Dec 13 22:58:47 localhost : Finished media verification
Dec 13 22:59:15 localhost : Starting installation:
Dec 13 22:59:15 localhost : Preparing volume "OSX B:U" for installation
Dec 13 22:59:15 localhost : Performing volume consistency check on OSX B:U
Dec 13 22:59:17 localhost : Checking Volume
Dec 13 22:59:17 localhost : Checking HFS Plus volume.
Dec 13 22:59:17 localhost : Checking Extents Overflow file.
Dec 13 22:59:17 localhost : Checking Catalog file.
Dec 13 22:59:28 localhost : Checking multi-linked files.
Dec 13 22:59:28 localhost : Checking Catalog hierarchy.
Dec 13 22:59:41 localhost : Checking volume bitmap.
Dec 13 22:59:41 localhost : Checking volume information.
Dec 13 22:59:41 localhost : Dec 13 22:59:41 localhost : The volume OSX B/U appears to be OK.
Dec 13 22:59:41 localhost : Mounting Disk
Dec 13 22:59:42 localhost : Volume passed consistency checks.
Dec 13 22:59:42 localhost : Configuring volume "OSX B:U"
Dec 13 22:59:42 localhost : Preparing Disk for OS Install
Dec 13 22:59:43 localhost : Volume disk1s10 mounted at /Volumes/OSX B:U is ready
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Dec 13 22:59:45 localhost : run preflight script for BSD Subsystem
Dec 13 22:59:47 localhost : run preflight script for Additional Essentials
Dec 13 22:59:50 localhost : run preflight script for Migration Assistant
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Dec 13 22:59:57 localhost : Processing Base System Part 1:
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Dec 13 23:00:07 localhost : Evaluating versions of bundles
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Dec 13 23:00:16 localhost /System/Installation/Packages/BaseSystem.pkg/../OSInstall.mpkg/Contents/Resourc es/ConfMigrator: Swapping the following user-modified file: /Volumes/OSX B:U/Library/Preferences/SystemConfiguration/preferences.plist
Dec 13 23:00:16 localhost /System/Installation/Packages/BaseSystem.pkg/../OSInstall.mpkg/Contents/Resourc es/ConfMigrator: Swapping the following user-modified file: /Volumes/OSX B:U/private/etc/hostconfig
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Dec 13 23:00:17 localhost : Not removing /Volumes/OSX B:U/./System/Library/PrivateFrameworks/Installation.framework/Versions/A/Resour ces/MultiCDInstaller.app/Contents/Resources/ko.lproj because it is not empty.
Dec 13 23:00:17 localhost : Not removing /Volumes/OSX B:U/./System/Library/PrivateFrameworks/Installation.framework/Versions/A/Resour ces/MultiCDInstaller.app/Contents/Resources/fi.lproj because it is not empty.
Dec 13 23:00:17 localhost : Not removing /Volumes/OSX B:U/./System/Library/PrivateFrameworks/Installation.framework/Versions/A/Resour ces/MultiCDInstaller.app/Contents/Resources/da.lproj because it is not empty.
Dec 13 23:00:17 localhost : Not removing /Volumes/OSX B:U/./System/Library/PrivateFrameworks/Installation.framework/Versions/A/Resour ces/MultiCDInstaller.app/Contents/Resources/English.lproj because it is not empty.
Dec 13 23:00:17 localhost : Removing all languages from /Volumes/OSX B:U/./System/Library/PrivateFrameworks/Installation.framework/Versions/A/Resour ces/MultiCDInstaller.app/Contents/Resources/Batch.mpkg/Contents/Resources
Dec 13 23:00:17 localhost : Not removing /Volumes/OSX B:U/./System/Library/PrivateFrameworks/Installation.framework/Versions/A/Resour ces/MultiCDInstaller.app/Contents/Resources because it is not empty.
Dec 13 23:00:17 localhost : Not removing /Volumes/OSX B:U/./System/Library/PrivateFrameworks/Installation.framework/Versions/A/Resour ces/MultiCDInstaller.app/Contents because it is not empty.
Dec 13 23:00:17 localhost : Not removing /Volumes/OSX B:U/./System/Library/PrivateFrameworks/Installation.framework/Versions/A/Resour ces/MultiCDInstaller.app because it is not empty.
Dec 13 23:00:17 localhost : Removing all languages from /Volumes/OSX B:U/./System/Library/PrivateFrameworks/Installation.framework/Versions/A/Resour ces/Minstaller.app/Contents/Resources
Dec 13 23:00:17 localhost : Removing all languages from /Volumes/OSX B:U/./System/Library/PrivateFrameworks/Installation.framework/Versions/A/Resour ces
Dec 13 23:00:17 localhost : Not removing /Volumes/OSX B:U/./System/Library/PrivateFrameworks/Installation.framework/Versions/A/Resour ces because it is not empty.
Dec 13 23:00:17 localhost : Not removing /Volumes/OSX B:U/./System/Library/PrivateFrameworks/Installation.framework/Versions/A because it is not empty.
Dec 13 23:00:17 localhost : Not removing /Volumes/OSX B:U/./System/Library/PrivateFrameworks/Installation.framework/Versions because it is not empty.
Dec 13 23:00:17 localhost : Not removing /Volumes/OSX B:U/./System/Library/PrivateFrameworks/Installation.framework because it is not empty.
Dec 13 23:00:17 localhost : Removing all languages from /Volumes/OSX B:U/./System/Library/PrivateFrameworks/DiskArbitration.framework/Versions/A/Res ources
Dec 13 23:00:17 localhost : Not removing /Volumes/OSX B:U/./System/Library/Perl/5.8.1/darwin-thread-multi-2level because it is not empty.
Dec 13 23:00:17 localhost : Not removing /Volumes/OSX B:U/./System/Library/Perl/5.8.1 because it is not empty.
Dec 13 23:00:17 localhost : Removing all languages from /Volumes/OSX B:U/./System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Se archKit.framework/Versions/A/Resources
Dec 13 23:00:17 localhost : Removing all languages from /Volumes/OSX B:U/./System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OS Services.framework/Versions/A/Resources/NSLPlugins/DS.bundle/Contents/Resources
Dec 13 23:00:17 localhost : Removing all languages from /Volumes/OSX B:U/./System/Library/CoreServices/webdavfs.bundle/Contents/Resources
Dec 13 23:00:17 localhost : Removing all languages from /Volumes/OSX B:U/./System/Library/CoreServices/SystemStarter/SystemStarterResources.bundle/R esources
Dec 13 23:00:17 localhost : Removing all languages from /Volumes/OSX B:U/./System/Library/CoreServices/SystemIcons.bundle/Contents/Resources
Dec 13 23:00:18 localhost : Not removing /Volumes/OSX B:U/./System/Library/Caches because it is not empty.
Dec 13 23:00:18 localhost : Removing all languages from /Volumes/OSX B:U/./Applications/Utilities/Installer.app/Contents/Resources/TargetSelect.bund le/Contents/Resources
Dec 13 23:00:18 localhost : Removing all languages from /Volumes/OSX B:U/./Applications/Utilities/Installer.app/Contents/Resources/Splash.bundle/Con tents/Resources
Dec 13 23:00:18 localhost : Removing all languages from /Volumes/OSX B:U/./Applications/Utilities/Installer.app/Contents/Resources/Progress.bundle/C ontents/Resources
Dec 13 23:00:18 localhost : Removing all languages from /Volumes/OSX B:U/./Applications/Utilities/Installer.app/Contents/Resources/FileLog.bundle/Co ntents/Resources
Dec 13 23:00:18 localhost : Removing all languages from /Volumes/OSX B:U/./Applications/Utilities/Installer.app/Contents/Resources/EasyCustom.bundle /Contents/Resources
Dec 13 23:00:18 localhost : Removing all languages from /Volumes/OSX B:U/./Applications/Utilities/Installer.app/Contents/Resources/Documents.bundle/ Contents/Resources
Dec 13 23:00:18 localhost : Removing all languages from /Volumes/OSX B:U/./Applications/Utilities/Disk Utility.app/Contents/PlugIns/RAID.dumodule/Contents/Resources
Dec 13 23:00:18 localhost : Creating destination path
Dec 13 23:00:18 localhost : Extracting files
Dec 13 23:05:04 localhost : 11079 files looked up in 0.76 seconds. 11016 files written in 285.63 seconds.
Dec 13 23:05:04 localhost : 337945 kilobytes installed.
Dec 13 23:05:04 localhost : run postupgrade script for Base System Part 1
Dec 13 23:05:05 localhost /System/Installation/Packages/BaseSystem.pkg/../OSInstall.mpkg/Contents/Resourc es/ConfMigrator: The following file was user-modified, and is the active version: /Volumes/OSX B:U/Library/Preferences/SystemConfiguration/preferences.plist
Diffs should be re-integrated by the user from the .system_default-suffixed file
Dec 13 23:05:05 localhost /System/Installation/Packages/BaseSystem.pkg/../OSInstall.mpkg/Contents/Resourc es/ConfMigrator: The following file was user-modified, and is the active version: /Volumes/OSX B:U/private/etc/hostconfig
Diffs should be re-integrated by the user from the .system_default-suffixed file
Dec 13 23:05:05 localhost /System/Installation/Packages/BaseSystem.pkg/../OSInstall.mpkg/Contents/Resourc es/ConfMigrator: Package configuration or installation error: The following file was swapped before upgrading, but a new version was not installed: /Volumes/OSX B:U/private/etc/xinetd.d/ftp
The previous copy was successfully made the active version.
Dec 13 23:05:05 localhost : Performing post-extraction actions
Dec 13 23:05:05 localhost : SecAlternate system ("/Volumes/OSX B:U") returned 100079
Pismo G4/550;SuperDrive;DLink BT;1GB RAM Mac OS X (10.3.9) upgraded CPU & Optical Drive!

Hello Again Ce Ann!
See My Reply, in your other related topic Upgrade Help... is my install disk good?.
ali b

Installation problems with Windows

Hi,
I have the windows 7 beta and have been trying to reinstall it on my boot camp partition, however the installation continually reports a corrupt CD. I know that the CD is not corrupt because i have successfully installed Win7 beta on a boot camp drive before and on other computers. I have even tried on VMware and had the same error. The things that strikes me the oddest problem is that it always has the error at the same point of the installation e.g. 97% of expanding files. I have also tried installing a working Vista OS on boot camp and WMware and still had the same error. This leads me to believe a problem with the iMac's SuperDrive. I have run tests using tech tool pro and drive genius and had no anomalies. Any further steps to diagnose or a solution would be helpful, thank you.

I don't know about using Windows 7 Beta with Boot Camp. You may want to post that question in the category for Boot Camp.
http://discussions.apple.com/category.jspa?categoryID=237
However, I have messed around with using Windows 7 Beta under VMware Fusion. It works, with some graphical anomalies when the virtual machine is starting up. When I install a new OS into a VMware Fusion virtual machine, I always use the option to install from a disk image file, instead of a physical disc. That would avoid any issues you have there with your physical disc.
To do so, click the New button and then +Continue without disk+. Then +Use operating system disk image file+ and select the disk image file. In your case, that would be the Window 7 Beta .iso file that you downloaded. I told the VMware Fusion I was installing Windows Vista.
(Incidentally, I am using the 64-bit version. If your iMac is Core 2 Duo, you can. Don't know if that you make a difference in the Beta working or not working.)
To test the drive itself, you may want to start up from your Mac OS X installation disc and get to the Installer. From there, you can try running Disk Utility from the Utilities menu. While you are there in Disk Utility booted off another system, you might as well run a +Repair Disk+ in your startup volume. Then restart normally and try playing a DVD movie. If everything works, the optical drive is probably OK.

++ Debugging ACR Installation Problems ++

If Photoshop CS2/Bridge is not working correctly after you attempt to install ACR (Adobe Camera Raw) 3.1 or higher, here a some hints on how to debug common installation problems.
1. Make sure that "Camera Raw" appears exactly once in Photoshop's "About Plug-in" menu. If it appears zero times, you did not install the plug-in in a correct location. The correct location is shown below. If it appears more than one time, you have multiple copies of the plug-in installed.
The new location for Adobe Camera Raw 3.x and 4.x is:
>Mac: /Library/Application Support/Adobe/Plug-ins/CS2/File Formats/
b Note: that the Library folder refered to above is that found at root level and NOT the User/Library folder.
>Win: \Program Files\Common Files\Adobe\Plug-ins\CS2\File Formats\
2. If "Camera Raw" appears exactly once in the "About Plug-in" menu, then pick that item and make sure the Camera Raw about box shows version 3.1 or higher. If not, you have the wrong version of Camera Raw installed.
3. Run Bridge and pick "Camera Raw Preferences..." from the Bridge(Mac) or Edit(Win) menu. If the command is grayed out, then you don't have Camera Raw installed in the correct place. If the Camera Raw preferences dialog does not have "Version 3.1 or higher" in the title bar, you have the wrong version of Camera Raw installed.
If after you verify that that 1, 2 and 3 are correct, and you are still having problems (e.g. generic raw image icons in lieu of thumbnail previews), then next step is to purge the Adobe Bridge cache for any folders you are having problems with. The command to use is:
"Tools->Cache->Purge Cache for this Folder".

Understood guys. But let me make a few points.
1. Clearly I'm not the only one who had this problem. In fact, I wasn't the first person in this THREAD to have the problem.
2. I'm fairly computer savvy, and have worked with Photoshop for several years.
3. Yes, it does say c: in point 3, but I find it odd that in point 4 it does say Program Files/.... A very strange way to write it. Also, the c: drive is the default installation drive, so it's not idiocy for someone to assume that the file would be located on the same drive as you selected for installation.
4. This is not about technically right or wrong. I never said that the instructions were wrong. I merely was trying to make a suggestion that would help people avoid the same trap I fell into. Was it my mistake? Yes. Would my clarifying suggestion perhaps help others avoid making the mistake I did. I would hope so. Also, as someone else suggested in this thread, Adobe SHOULD have written an installation program for the ACR 3.1 upgrade that did the placing automatically. After all, EVERYONE knew that ACR3.1 would be released shortly after the release for CS2...in fact Mr. Knoll himself was quoted in other forums about when D2X compatibility would actually happen.
5. The purpose of these forums is to be helpful to other users--not to be patronizing or rude. I'm a big Photoshop fan, and a loyal customer. I'm also in the service industry, and I would bet that customer service experts would raise an eyebrow or two about the tone contained in certain messages in this thread, including from an Adobe employee.
Just my two cents. Flame away if you must. But you might want to take a look at what I actually suggested in my last message before lighting up the torch.

Lightroom 4 book problem

Hi, I just paid for Lightroom 4 after running out my trial and discovered a problem in the book module. I was editing a photo in CS5 and the book went squirrelly. Duplicated parts of pages and inserted them overtop of others which deleted the original pages . When I started replacing the photos they would show for about 10 or 15 seconds then disappear. When I click on the blank page, the film strip goes to the photo I wanted in there but it's not visible in the book page.
I downloaded the patch, rebooted my Mac and the same problem occurs. Anyone know the fix? iMac, 4 gigs RAM, importing jpegs from external drive but exporting them first from iPhoto.
Ben

Please notify Blurb with your complaint. They will respond, however it may be slowly during the holiday season.
I'm not defending Blurb in the slightest as I have ordered the same book three times now and am waiting on a single good (read correct) copy. They have at least admitted fault and credited my account for the charges. I hope to some day have a "good" copy of my book. The last one I ordered is being shipped to a relative some 2,000 miles from me and I won't know the condition of the book until after the holidays to see if it was printed correctly. Had to take the chance as it was intended as a present. Can only hope they got this one right!
But do contact them via customer support and give them a chance to make good. They offer everyone that option!
Good luck and keep your fingers crossed for me...
Stumped

"Lightroom has encountered problems reading this photo."

***** UPDATE July 17, 2013 @ 9:16 am Central Time (UTC -06:00)*****
After Creating a fresh catalog I have been able to clarify the issue a bit. This error appears to only show up in Folders exported as Catalogs. Particularly when I try and open that exported catalog.
I suspect there is a problem with the way Lightroom 5 is exporting these catalogs. I didn't have this issue with LR4.4, but it shows up any time I export a folder as a catalog within LR5, regardless of whether or not it is exported from an upgraded catalog or a fressly created catalog.
It looks like fixing the problem is going to be time consuming, but not impossible. So far I have confirmed that these files - reported as throwing this error by Lightroom 5 ("Lightroom has encountered problems reading this photo .... You will not be able to make adjustment to this photo.") - can be imported into a new/existing catalog by multiple methods without carrying over the errors displayed in the exported catalog.
This is frustrating and adds additional steps to my workflow, but isn't undoable. Of course it would be nice if LR5 worked as correctly and exported folders as catalogs without throwing errors when those new catalogs were opened...
Is anyone else seeing this problem when they open catalogs created by "exporting a folder as a catalog"?
***** Original Post *****
I'm really confused. I am consistently getting this message on certain exports, but not others...
When it happens:
1) "Export this Folder as a Catalog" from a specific folder within my Working Catalog
Select the location
Select "Export negative files"
When I open the NEW Catalog - ALL the photos reflect this error message: "Lightroom has encountered problems reading this photo .... You will not be able to make adjustment to this photo."
When I go to the Develop tab it displays "There was an error working with the photo" over the photo, but I can edit it... When I close the catalog and re-open it, the changes don't reflect UNTIL I go back to the Develop tab, then the thumbnail will reflect the change. But the system still insists that it has a problem with the file...
2) The same thing happens when I export the file from my Working Catalog as an image of the same format - be it tif, dng, or psd, or RAW files. Not sure what I was refering to here (can't duplicate today - July 17).
When it doesn't happen:
When I export the file to the auto import folder for my Portfolio catalog (original format). This seems to work...
Why am I so confused? Because all of these catalogs are located on the same drive (which is different than the drive my Working Catalog is on). When they are auto imported to my Portfolio catalog they seem to work, but everything else throws an error sinse I upgraded to LR5!
My System:
Windows 7 Pro SP1 (fully up to date) 64-bit
Intel Core i7 CPU 950 @ 3.07GHz
Installed RAM: 12.0 GB
My Lightroom 5 Working Catalog doesn't seem to be having any problems...
This problem is frustrating enough that I may go back to LR4. I can't have my archived files compromised...

Suggestion to all who encounter problems like this: if you've installed 3rd party memory cards (ram), go back to your original ram, or at least the brand of ram that your computuer came with.
Long story, short:
I had the same error message in LR5. It only happened with several images in a given import. If I deleted all of the images from the import and reimported the images, a different set of images would have the error message. The images that originally had the message would no longer have the problem. I deleted and reimported several times while observing the same behavior.
Not only did lightroom give me issues, but Bridge had problems reading the files, and the previews of the problem images would not show up in Finder (Mac speak). This ruled out, to me at least, that it was a software issue. I went out and purchased a new card reader and had the same problems. I tried a different card with different images and got the same problems.
After I contacted Adobe, they had me upload two files with the error, and they said the files were corrupted due to faulty hardware. I took my mac book pro (13in early 2011 w/ 10.7.5) to the apple store and they ran a diagnostic test amoung other test and we came up with nothing. Everything seemed to be good on the hardware side. After some research the Rep. asked me about my ram (memory cards). I had in the past installed two 3rd party cards to boost my ram from 4GB to 8GB. The rep. suggested that I go home and test the issue with the original ram my computer came with before we go any farther. So far, I haven't had any issues.
I hope this helps,
Josef

Photoshop CS6.7z Installation problems

How do I install my newly acquired Photoshop when it keeps telling me that I have a missing file when I try to use the setup file?

you need both the 7z and exe files (1 of 2 and 2 of 2). dl both, put in the same directory and double click the exe.
Downloadable installation files available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
Lightroom: 5.7.1| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5.5, 5 | 1
Contribute: CS5 | CS4, CS3 | 3,2
FrameMaker: 12, 11, 10, 9, 8, 7.2
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

Macbook Installation Problems

Hello everyone thanks in advance to anyone who reads and responds to this.
I've been having some ridiculous problems with my Macbook lately. Recently I tried installing Windows on my macbook through bootcamp, big mistake. It was laggy unresponsive, applications crashed left and right, typical Vista problems I've experienced before on other computers so I deleted the partition and went about my usual activities.
Things weren't the same though, for the first time in the 8 months I have had the computer applications in Leopard also started crashing and closing "unexpectedly". So I busted out the installation disks and decided to do a clean reinstall of the operating system. I completely reformatted the hard drive and tried to reinstall the operating system. After four tries of getting the operating system on partially with still having problems installing simple programs and downloading updates, I took it to the apple store.
They did a full hardware check to make sure nothing was damaged which is was not. They tried to a clean wipe and reinstall again, after getting the basic operating system back on they tried to install the updates again and...you guessed it the installation failed and was aborted. They were able to do a manual install of the latest version of OSX 10.5.7 which did work, hopefully fixing the problem which it seemed to at first the application crashes and lagging was a minimum and was manageable, however in the last day or two the computer has taken another dive bomb into the crap hole and all the applications are crashing "unexpectedly" and installations of updates and programs keep failing.
Does anyone have any idea why this keeps happening? Even after a full hardware diagnostic and multiple reformats of the Hard Drive and reinstallation of the OS? I would say I'm a moderate user I surf the web, play a game or two on my computer and listen to music that is the extent of my usage I can't imagine what could be going on to cause all these errors.

HI and Welcome to Apple Discussions....
*My application quit unexpectedly*
There are several reasons an application might quit suddenly. If an application does so repeatedly, try to correct the problem by:
• Reopening the application. Click Reopen in the dialog that appears when the application quits unexpectedly.
• Clicking Try Again in the dialog that appears if the application crashes after using the Reopen button. If there is a problem with the application's preferences file, clicking Try Again sets the application to temporarily use new settings based on the application's default settings.
• Restarting your computer by choosing Apple > Restart.
• Uninstalling any third-party plug-ins or enhancements for the application that's quitting unexpectedly. When you update an application or Mac OS X, a plug-in or enhancement you previously installed may not be compatible any longer.
• Reading the application's documentation (including Read Me notes) to check if it's compatible with your version of Mac OS X.
• Opening another document in the application. There may be a problem with the document you were opening before.
• Using Disk Utility (in the Utilities folder of your Applications folder or on your Mac OS X installation disc) to repair the disk.
• Updating your software by choosing Apple > Update Software. Updates often correct issues found in previous versions. For applications not produced by Apple, look for updates on the manufacturer's website.
• Disconnecting any peripheral device you just connected (for example, a printer). It may not be compatible with your version of Mac OS X. If disconnecting the device solves your problem, contact its manufacturer.
• Running Apple Hardware Test, on a disc that came with your computer.
How much free drive space is there? Control or right click the MacintoshHD icon on your Desktop. Click "Get Info". Under the General tab you will see Capacity and Available. Make sure there is at least 10% available disk space, 15% is better. Insufficient disk space can cause the problems you are experiencing.
Carolyn

Mac: Lightroom 5 installation problem - CSSMERR_TP_NOT_TRUSTED

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