Mac Mail 3.3 not RECEIVING certain attachments/java attachment?

I normally get every attachment, outside of from the helpdesk at work.
when it sends out a .pdf, I do not see an icon, or anything.
if someone else in the list (on windows) detaches the attachment, then reattaches it and sends it to me, then I receive it normally.
the support for the helpdesk product said
you need to check in your email client "Leopard" whether its blocking the java attachments in the email
but I can't find any options on that, then gave up knowing nothing about "Mail" on leopard when I asked for more information.

Well, your helpdesk at work is absolutely worthless; apparently they know nothing about Macs or email, or they would have known that there are no such things as Java attachments, and certainly not as part of a PDF file.
From my perspective, the problem is that whomever is sending these PDF files or other attachments is doing it from Windows, which uses a different encoding scheme than Macintosh, so you aren't seeing the attachment, even though it is there. The person who sends it to you must be re-encoding it to be compatible with the Macintosh encoding scheme. Of course, they could avoid this trouble by simply compressing these attachments into a Zip archive and emailing that, but that's probably too simple for them to consider.
Mulder

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bingo123 wrote:
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Hi. Welcome to the forums.
For info, CP (Critical Path) has been in use for a few months now for the conversion from using Yahoo! mail servers.
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In the smtp setting, try removing @btinternet.com or @btopenworld.com from the username - despite what the online help might say.
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Mac Mail 3.3 not RECEIVING certain attachments/java attachment?

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