Mac Mail Inbox will not update

I have a user using a Macbook Air running Mavericks. He has three accounts setup in mac mail. 2 are gmail accounts he's had in there for months. The third is our exchange account which he's added more recently (only be in mail for the past 2-3 months vs 8-9 with the others). Today he stopped recieving email in his exchange inbox, but only in mac mail. He can still send email fine and recieves email in our web portal and on his iphone.
I tried removing the exchange account and re-adding it but that did not help. It download 6 mails into the inbox and then stopped. I then changed the name of the account from Exchange to his name and clicked save. As soon as I did that, it downlaoded 5 new email and then just stopped again. Manually clicking get mail does nothing. I also tried changing th eaccount prefrences to check mail once every minute and five minutes vs automatically but neither helped. It can still send emails just fine and his iphone/web portal work just fine (sending/recieving).
One of the two other gmail accounts works just fine with full functionality. The other is an account that got disabled within the past week (not sure exactly when). So it has no functionality as far as sending/recieving goes. I dont want to remove the disabled box, because he wants the emails from there. I havnt had a chance to export them or anything but I will try that soon and THEN remove the account. but it should work without having to do this, shouldnt it? Or do you think this might be causing mail to hang when checking the exchange account?
Any other suggestions/options?
Any help would be appreciated.

Removing the account will only delete the emails on the mail.app, meaning they should still be on the actual website from which you receive mail. Try selecting the mailbox that doens't work and go to the menu bar and hit mailbox>rebuild. If this doesn't work immediately don't give up. It has to download all the emails again and how soon you will see them again depends on how many you have.
Hope this helps,
Jack

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