Mac Mail incoming email not loading when on home cable broadband
I'm having a new problem (started happening just 2 night ago, for no apparent reason). Incoming emails no longer working on any apple device (iPhone 5, iPad, MacBook Pro) when connected to my home broadband wireless modem (cable, netgear cg3100d). This is despite all devices accessing websites without any issues, and speedtest showing 32mbps when connected to this modem. When I take any of these devices to connect to my work's wireless internet connection the mails load fine. Likewise if i switch off wifi on the phone and use the 3G or 4G the emails load.
What could be the cause since I haven't changed any settings? I'm nowhere near my monthly download limit either.
I've also noticed that Apple TV loading content has slowed right down. This seems to be related since it has occurred at the same time. Strange that only email and Apple TV is affected. Websites all load fine and at full speed.
Any thoughts?
Thanks in advance.
Hi Timdk,
The port settings for mail.bigpond.com changed a few months ago and this is starting to be enforced. Please check your settings against those in the table on this link: https://go.telstra.com.au/helpandsupport/-/email-settings-summary
I would suggest performing a factory reset of the modem via the interface http://192.168.0.1 and you will find this option located under Set Password in the left hand menu.
Once done, test it again and let us know how you went
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