Mac Mail, iPhone, Edge versus WiFi (Corporate Settings)

I have Mac mail set up fine on the iPhone it works O.K. on Edge at the usual AT&T speed, but I am seeing issues when trying to access the web and Mac Mail through my work's WiFi network.
They offer a "public access" (this is a hospital), that when you access WiFi with the web-browser it passes you by a couple of agreement pages (it's a securlogin.arubanetwork.com address). It warns that the speed is throttled down to 0.5 Mb/second, the session expires after 8 hours and access is restricted to HTTP and HTTPS protocols but you can use VPN to tunnel to your home network.
If I acess through WiFi (it asks for an e-mail address) using the web-browser, then web access to Mac Mail and to web-pages are ok, the WiFi triangle is 3-4 bars and the speed is "good". However if I do this work WiFi web-access through the browser and then turn-around and access the Mail app on the iPhone and Mac Mail off that, then the WiFi "triangle" drops right down to the bottom line and "Checking for Mail" goes on-and-on (both at the top of the screen and the footer of the screen) ultimately nothing appears to update. I've checked against Mac Mail via a PC and confirmed that there are changes, but they do not come over under this mode. If I switch WiFi off and then check mail using Edge, the changes come right on through.
I am guessing that the work WiFi is the stumbling block, that even using the Mail app on the iPhone it is trying to reverify that web-access. Anyone got any ideas of any settings that I could use on the iPhone that may allow my to get speedy access from Mail through this WiFi process asking for a verified logon? Thanks.

Malcolm Barnes,
If they are limiting access to just VPN, HTTP and HTTPS, then Mail.app won't be able to access the .Mac mailbox, but may try and retry a few different approaches to accessing the mailbox to work around that stumbling block. Working with just .5 MB, that could consume a good portion of your individually available bandwidth.
At that point, I suspect your network may start trying to block you, until you can make a new connection, because you are using ports that aren't allowed. (25, 143, 587 and/or 993).
Hope this helps,
Nathan C.
Message was edited by: Nathan C - more information on what ports.

Similar Messages

Mac Mail/iPhone mail conflict or locking issue

Greetings!
I recently an iPhone. I previously was using a Pearl with RIM's BIS setup to access my email (verizon/yahoo POP3 acct). Since I moved to the iPhone, I've noticed whenever it accesses my email account, the Mac Mail displays the pop-up window requesting the password saying the email server had rejected it. About a minute or so after the iPhone is done with the email account, I'm able to enter the password and Mac Mail can access the account.
This is a POP3 email account. I never had this issue with Mac Mail while using the Pearl, it only started after switching to the iPhone.
Config Info:
iPhone 1.0.2
iMac/OS 10.4.10
Mac Mail 2.1.1
Verizon/Yahoo Acct POP3 (incoming.yahoo.verizon.net/outgoing.yahoo.verizon.net)
Has anyone else seen this problem and is there a solution for it? I've seen a couple close hits in this forum, but no direct hits.
Any help will be greatly appreciated!
Lee

I consider it a bug because after the auto-retrieval on the iPhone is complete, it still retains a lock on the mailbox causing mail.app to generate that error. Once the check is complete, that lock should be released. I'm speculating on this being the source of the problem, but I have verified the behavior (not necessarily the problem) by closely observing when the problem occurs.
I had a Blackberry Pearl for over a year and while I only had used it for a short time on my iMac before I replaced it with the iPhone, I never had this issue with the Pearl. There too I had mail.app on the iMac always running.
As for this thread - my bad. When I started it I wasn't sure where the problem was (mail.app or iPhone), but I should have just picked one of the other threads. Sorry about that!

Iphone configuration Utility Wifi proxy settings

Hy Guy's
I have a simple question,
I have configured an ipad with the iphone configuration utility. Everything works fine, but the proxy in the wifi Policy doesn't appear on the device.
It makes no difference if i choose Manual Proxy or Automatic Proxy, there is no Proxy on the Device!
I read in other Forums tht this is a known Bug by Apple but this threads ar e 2 Years old...
Is there a solution for this?
Thanks and best Regards

Your post is not going to be seen by the Apple Engineers. This is a users forum. You should contact Apple Technical Services directly.
There is a new version of Apple Configuration Utility that just came out in the last two weeks. Manually setting the proxy settings isn't really very hard to do so I'm not sure what the concern is.

Fonts in Mac Mail

I can't get mac mail to retain my selected font settings in new messages I compose. I can select font settings while composing a message but it reverts to the default settings for any subsequent emails.

I have noted the same problem, as has a buddy of mine. Lets say you wanted and chose Helvetica Bold 14 pt as your message body font in the Preferences window, Fonts menu. No matter what we do in either of our Mail programs, when you create a new message it uses a 12pt plain (not bold) text. I am at a loss as to what to do except phone Apple.

Mavericks Mac Mail Exchange Sync

I have a user on Mavericks 10.9.4 using Mac Mail to connect to our corporate exchange service.
About every 3 months Mac Mail starts a sync, re-downloading his entire exchange mail of around 3GB. We also find that mail will download, say junk mail, he will delete it and it will reappear in the junk folder.
Any ideas what we can do to resolve this?

Yes! I have had mail hang up on me several times using exchange. Just keeps spinning and won't sync. Once it happened when I was sending a large file attachment. Had to remove the email from outbox, then restart mail.

Have to have mobileMe to sync Mac Mail?

Just got iPhone 4. Do majority of my business through email. Can I sync my Mac Mail, (mail on desktop), with my iPhone without mobileMe? My Mac Mail is comprised of 3 different mail accounts pulling from 2 different servers. I want to be able to sync my desktop & iPhone and be able to see all of my MAILBOXES from my Mac Mail on my iPhone. Hope that made sense... Thanks!

Mail does not sync at all.
The iphone has a mail client just like you computer.
You set up the same three accounts on the iphone, just as you did with Mac Mail.
iPhone User Guide (For iOS 4.2 and 4.3 Software)

My Mac has stopped receiving mail. Mail is still coming through to my iPhone and my wife's iPad but is not appearing on my mac. I have mail from today on the phone but nothing newer than 18 Feb on the Mac. I have not touched any settings. Can anyone adv

My Mac has stopped receiving mail. I have a mac.com address. Mail is still coming through to my iphone and my wife's ipad but nothing is coming through to my imac.I have mail from half an hour ago on the phone but nothing newer than 18 Feb on the mac. Everythng was working fine until recently and I have not touched any settings! Can anyone help?

So I tried something else recently and it seems to have fixed the issue. My mail is now getting new mail again and refreshing after waking from sleep without having to restart mail. Give it a try and hopefully it will help you too.
First, make sure your Mailbox List is visible (Shift + Control + M). Then select all of your inboxes, mailboxes, and folders (not just the root folder for nested folders, make sure to select them all). Then under the "Mailbox" menu, select "Rebuild."
It may take a while to rebuild them all if you have a lot, but like I said it seems to have done the trick for me. I hope that proves to be more of a long-term solution.

Hi there, suddenly I can't send email from my iphone. I use mac mail, have deleted it, restored it, done a sync to my mac book, read endless help paged and still get the message *unable to connect to smtp.me.mail . Some one please help!!!

Does anyone know why my mac/me mail would suddenly stop sending mail? Happend a few weeks back since the software update and now won't send a thing. LIke I said I deleted the acount, set it up again, did a sync to my mac book, checked settings again and still it wont send mail. Received fine.
I've looked through the threads but cant find one for me/mac mail on the iphone with same problem

I spoke with Apple Support this morning and they believe anything MobileMe related is due to the conversion over to iCloud that's taking place.
As for other email clients, check with your host to see if settings have changed on their end. I use inmotionhosting.com and over the weekend the updated their outgoing requirements so that a password authentication is now needed.
Hope that helps get some on the right path to resolving their issues!

TS3276 I'm now having trouble getting mac mail to work on my mac. The mobile me account works great on iphone and ipad but it won't connect to my mail account. Password is correct. What else can I do? Using OS10.68

I'm now having trouble getting mac mail to work on my mac. The mobile me account works great on iphone and ipad but it won't connect to my mail account. Password is correct. What else can I do? Using OS10.68

HI,
The Apple IDs from @mac.com and @me.com (Older MobileMe and more recent iCloud Names) are also Valid AIM Screen names.
Any other sort of Apple ID is not a Valid AIM Name.
A Google ID that is associated with Google Mail Account (And has "Talk" enable on your Google Settings) can be used in iChat as Jabber Name/ID. (Google Run Jabber server).
Jabber and AIM are different IM Services and it is not easy or straight forward to add Buddies from one Service to the Buddy List of another. (As A Starting point consider it "impossible")
iChat 4 and 5 have links to the registration page of @Mac.com here with a "Get an iChat Account" button in the add (Account) screen (You select @mac.com or MobileMe and then press the Button - Choosing AIM and then pressing the button used to lead to the AIM registration page but AIM moved their page).
Apple IDs can be any valid email (or an @mac.com or iCloud registration)
Therefore you could make a Google ID into an Apple ID.
However this will not be a valid AIM Screen Name the way @mac.com or MobileMe/iCloud ones are.
Valid AIM Screen Names in Table (pic)
7:46 PM Monday; December 5, 2011
Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
 iMac 2.5Ghz 5i 2011 (Lion 10.7.2)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
"Limit the Logs to the Bits above Binary Images."  No, Seriously

Cannot download blueyonder emails to both iPhone and Mac Mail

Up until very recently I was receiving blueyonder emails on both my Mac Mail app on my MacBook and on my iPhone.
Now the emails will only download to the device it hits first. So, if I receive emails on my iPhone overnight, they wont be received on my MacBook/Mac Mail app when I switch it on and vice versa.
It's a blueyonder (virgin media) email account using POP3.
Macbook is running Mac OS X 10.5.8
Iphone 3G running 3.1.2
Any ideas what to do to receive the emails on both devices?

Hi I had the same problem a couple of weeks ago. They have posted a solution on their website it's just hard to find!
All you have to do is in your phone mail settings you have to add "recent:" before your username (I've put it before address and description as well just incase)
so for example:
recent:[email protected]
here is the info from the website
How do I download mail to multiple POP email programs?
Important information for customers who download Virgin Media Mail using several email programs or on different computers or devices
To access your messages with multiple POP email programs, use recent mode in every client to make sure that all messages are made available, rather than only to the first client to access new mail. Recent mode fetches the last 30 days of mail, regardless of whether it's been sent to another POP client already.
To enable Recent mode, replace '[email protected]' in the Username field of your POP client settings with 'recent:[email protected]' and ensure that the Leave messages on server option in your POP client is enabled.
POP Download settings - keeping copies in your webmail inbox when you download messages to Outlook or other programs
By default, when messages are downloaded by Outlook Express or other email programs, Virgin Media Mail is set to keep Virgin Media Mail's copy in the Inbox. This means that we keep a copy in your webmail inbox so it can be accessed online via webmail, or by other email programs on different computers or mobile devices.
If you want to change this, you can go to Forwarding & POP/IMAP within Settings, and next to When messages are accessed with POP select one of these options in the drop-list:
- archive Virgin Media Mail's copy
- delete Virgin Media Mail's copy
If you chose to keep or archive Virgin Media Mail's copy, these messages will eventually fill up your mail quota, but remember that with Virgin Media Mail you do have lots of space.
Please note that some email programs may be set to delete your messages when they are downloaded, but the setting within Virgin Media Mail will override the options set in your email program.
hth

Downloading of emails via webmail, iPhone and Mac Mail

I currently access emails from my ISP via three avenues. I use webmail when I'm in the office, iPhone on the go and Mac Mail at home. However, I will end up seeing the same emails three times. Even after deleting unwanted emails from my webmail, they will still appear in iPhone and Mac Mail when I access emails and vice versa. Has this anything to do with the POP or IMAP settings? I have set my ISP email on iPhone and Mac Mail under POP. I have ever tried to change the POP to IMAP with same results.
Any advice? Thanks.

I am having the same issue.

(Mac Mail) How to obtain Yahoo! Mail when: You're inbox dissapears or does not show after all settings seem perfectly in place.

Hello everyone!
Note**: I am in no way attempting to illustrate how to get FREE email listing from Yahoo! Mail, I am only reciting what I have stumbled upon. I do not know if Yahoo! actually wants this to work in Mail. but it does, so if they didn't want it to work they will patch it or something. I recommend that you take advantage of their paid service(annual) which allows POP forwarding of emails quickly and withou any need for reconfiguration.
I hope this "fix" is not being rementioned or creates redundancy, however after hours of searching all sorts of foums(including the Apple forums ofcourse) I was unable to find a true fix. Simply put, I just got a brand new Macbook Air 13'' for Christmas 2011. I also bought a Macbook Pro 15'' back in late 2010. I was never able to get Yahoo! Mail configured even through methods of IMAP rather than POP or POP3. Oddly enough, on my Macbook Air and Pro, now, when I try to redo the Yahoo! settings, my Inbox would display messages for a matter of seconds and then the messages would dissapear. However, there was still a number next to my Yahoo! e-mail, accurately indicating how many unread messages I had. I fixed it like so:
1) Go to www.yahoo.com-- Configure Yahoo! account via account settings to work off of IMAP rather than POP Forwarding. Do so by going into account options on the top right or left hand of your screen and clicking through the forwarding options until you see IMAP. Make sure you save your new settings! This is very simple and I feel requires no further explanation. If you become confused, let me know and I will go into detail then.
2) Once your Yahoo! Mail account is IMAP simply go into the Mail application on OSX (Mac). On the top bar of the Mail pane click on the "Mail" option in between the Apple sign and File. Then, Click on Preferences from that dropdown pane. When this window appears, Click on the "@" symbol that says "Accounts" right under it. This is in between General and RSS options. Under the left-hand list that says "Accounts", click on the "+" sign as opposed to the "-" sign you will see there. This will allow you to setup an account or additional accounts. A window then will appear with options:
3) ****Make sure you ARE connected to the internet wirelessly or via ethernet for this part!****
---------- Full Name: (Enter Full Name Here)
---------- Email Address: (Type in full email address, e.g.: [email protected])
---------- Password: (Type in your password to your email account, this IS CASE SENSITIVE.)
4) Now! Listen! (lol), hit create and let the mac show you the settings it has pinged back from the Yahoo! mail server. It should illustrate that your e-mail is an IMAP based email address etc. As long as the account is created with the IMAP configuration and Mail reads it as so, you have succeeded thus far.
5) Critial Step here: Go into the Mail application on OSX (Mac). On the top bar of the Mail pane click on the "Mail" option in between the Apple sign and File. Then, Click on Preferences from that dropdown pane. When this window appears, Click on the "@" symbol that says "Accounts" right under it. This is in between General and RSS options. Under the left-hand list that says "Accounts", click on the Yahoo! IMAP account. Close to the top of that page between the different Mail options and the account settings you will see three different bar pages: a) Account Information, b) Mailbox Behaviors and c) Advanced.
6) Click on the Advanced tab. Do not touch anything on this page, except, IMAP Path Prefix. This is located in the middle of the Advanced page screen right above Port, where you will see |Port: 993 (Box IS checked for: USE SSL). In that IMAP Patch Prefix type the name of your Inbox(I say this because some people rename it in Yahoo!). Mine is simply "Inbox" so my configuration in Mail looks like so: | Imap Path Prefix: Inbox |. After this, click on "General" or attempt to close the Mail options window and it will as you to save the new setting. Ofcourse, hit yes and click the Get Mail envelope and you will see your Inbox populate, assuming you have new mail.
What this means: Test your OUTGOING mail server by sending yourself an e-mail either from your Yahoo! Mail or from another email. Thus, this will allow you tot est your INCOMING email as was now reconfigured to IMAP by seeing if you actually receive the email.
Reason for doing so in this sequence: By letting Mail create the account it will properly import all of your mail folders you have in your Yahoo! Mail account. Obviously, your Inbox and Outbox as well as Sent and Trash folders will import but I have additional folders, for example, that also imported for putting financials or receipts into different folders for organization. Once these are populated naturally, by changing the IMAP Path Prefix you're telling the Mail application where to send your new emails. Atleast this is my understanding of it.
Unfortuntely, I am not an officially educated 'techie", however, I have been fiddling with computers over the last 20 years and have been training myself to become Apple expert, seing as I have decided to completely convert to Apple products. Apple is just reliable. This, to me, is priceless. I truly hope I have helped you and that I have saved hours of Youtube video watching as well as forum searching for many. Should you have any questions, FEEL FREE to ask! I love helping others, hense why I have made this post(my first Apple post). Happy Holidays everyone and enjoy!

dechamp wrote:
What Mac Mail did was delete ALL inbox messages from my yahoo account, after one week from importing them to Mac Mail.
The Yahoo server did exactly what you Mail program told it to do.
Mail/Preferences/Account/Advanced - This setting is adjustable for each mail account.
I didn't know about this feature until it was too late. I have already unchecked it for future emails.
I was wondering if there is a way to retrieve these deleted messages back to my yahoo inbox.
Not Really, you could forward them to your account, after you've told your mail program not to delete the emails at all, but they will show up as being from you instead of the original sender. The originals at Yahoo have been dumped and probably purged. It would take an IT manager at Yahoo to manually replace the emails, not much chance of that.
I've already asked yahoo to "restore" my inbox to a day ago. That should help me with retrieving some of the messages back, I hope.
Also, I was wondering about the sync feature on the Mac Mail and what will actually happen if I use it. Does it apply to mail messages, or to address book and calendar entries?
The sync feature refers to IMAP email accounts like .Mac or .Me or an Imap gmail account. I didn't think Yahoo offered IMAP email accounts.
Apple's MobileMe membership will let you sync your Mail, AddressBook, Calender, personal website with iWeb, etc.
"MobileMe is a service that pushes new email, contacts, and calendar events over the air to all your devices. So your iPhone, Mac, and PC stay in perfect sync."
http://www.apple.com/mobileme/
I wanted to use Mac Mail, see if I liked it or not, then decide to get a MobileMe account. However, this is still a side note, since my yahoo account is my main email client.
You seem to be very well informed, and I was wondering if I can ask you to clarify a point for me. Do you know how to archive the inbox in the Mac Mail?
And thank you for answering my queries.

[TroubleShooting]Continuity Wi-Fi issue. iPhone and mac not on the same wifi network

Ive been following this and other forums since Yosemite came out few weeks back & i can see many other people are having this issue as well.
The issue is that I'm not able to make/receive calls on my MBP using my iPhone via continuity.
Ive tried all of the possible solutions made here and elsewhere on how to resolve this issue. [playing about with settings and iCloud]
When I'm at home all of the handoff and continuity features work apart from making and receiving calls. Tells me my mac and iPhone are not on the same wifi network, even though they are.
Now, the solution?
Now this is where tourbleshooting comes in. Ive taken my mac and to my homegirls house & all of the features worked including phonecalls, without changing anything, except?? THE ISP and the router at her house.
Personally i live in London, Uk. At home i have sky, and my girl has TalkTalk.
So im 99.9% sure this has nothing to do with the OS X, but rather its the ISP or the router.
Now I'm asking for help from anyone that understands the ISP's and routers, on what kind of issue there might be. Im no computer wiz kid, but I'm guessing it could be something that has to do with the NAT type. (Call of duty on ps3 haha) At my house its moderate and my homegirls - open? could that be the issue? if so are there any router settings i can play about to see if that solves the issue?
Thanks.
Please only post if you know what you're talking about because i don't want anyone giving me some next instructions for my router so i end up without internet what so ever haha And whoever is having the same problem, id appreciate if you'd post on this to keep the post alive

Hey chrisfromdc,
If you are having an issue with your Mac being unregistered with iMessage and FaceTime, I would suggest that you troubleshoot using the steps in this article -
If you have difficulty activating FaceTime or iMessage - Apple Support
Thanks for using Apple Support Communities.
Be well,
Brett L

Photosmart C310: WiFi connected, but not showing up in network via Mac or iPhone

I am using a HP Photosmart Premium C310. It is connected to WiFi, but does not show up on Mac or iPhone via Wifi:
- iPhone Airprint does not find the printer (select printer)
- Mac "add printer" does not find the printer
- newest HP Setup Application (HP_Lion_Ink_SW_v12.13.14, Dec 2011) finds printer only as long as connected via USB, reconfigures WiFi settings, but can not re-find the printer when USB cable is taken off
- I can send "ping" to the printer using the IP address shown in touchscreen info panel so it is online in WiFi
- I tried to reset factory settings for settings + network settings, no change...
Is that a defect or any idea how to fix the problem?
Best regards, any help appreciated...

Hi,
Per your description, i believe the issue may being caused by your router compatibility with Apple Bonjour, which require multicasting support in order to operate propertly.
In order to verify, try to temporary create an ad hoc connection between your iPhone and the printer and check for any change:
Step One : Restore the network defaults on the HP All-in-One
On the product control panel, touch the Setup icon ( ). The Setup menu displays.
Touch Wireless .
Touch and then slide your finger down on the display to select Restore Network Defaults .
When asked 'Are you sure? ' touch Yes .
After the network defaults restore, touch Wireless Connection , and then touch On .
The message 'Wireless Radio is now on ' should briefly display on the control panel and the Wireless light ( ) on the HP product should start to blink. The HP product is now openly broadcasting the ad hoc wireless network.
Step Two: Create an ad hoc wireless network connection between the HP All-in-One and the Apple device
On your Apple device, tap the Settings icon ( ).
Tap Wi-Fi .
Under Choose a network , find the name that starts with HPC310 , and then tap it. A checkmark should display to the left of the name.
Wait three minutes to make sure that the ad hoc connection is established and try printing from the iPhone by taping the Action icon ( ) and then tapping Print.
If you were able to print through the direct printer, it means the router more likely cause the problems..
Please clarify your router brand, model and the router firmware version if available.
Regards,
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

Mail not showing up in Mac mail, once downloaded to iphone

Hi,
Thanks as always…
I have 5 diff email accounts set up on my phone and mac. 2 of the accounts (the most important two) are playing up.
If I check email first on my iphone they don't show up later in Mac Mail. Surely if I don't delete them on the phone they should still show up?
Isn't that what Sync is all about?
PS: Don't use Mobile Me etc.
Any ideas?
Thanks…

You're welcome.
So what is itunes doing when it syncs my mail? Just the settings? Is it even worth keeping the sync box checked in itunes then?
Account settings only, which is a one way transfer process only - from your computer to your iPhone. After account settings are successfully transferred from your computer to your iPhone via the iTunes sync process, there is no reason to keep this option selected for your iPhone sync preferences - unless you make a change to account settings on your computer that you want automatically transferred to your iPhone.
I suggest checking your account settings on your iPhone and use Never for removing messages from the server when downloaded for the account settings for each account. You can removed messages from the server in other ways. If you use the Mail.app on your Mac for accessing the accounts, you can removed messages from the server as needed with the Mail.app, or via webmail access for each account.

Mac Mail, iPhone, Edge versus WiFi (Corporate Settings)

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