Mac Mail -- no go.

Hi all, new here as I have just joined and am wondering if someone out there can offer some advice to this problem.
I have an eMac running 10.3.9 and everything working fine. 2-3 weeks ago I purchased an iMac second hand running 10.4.4. I have upgraded the OS to 10.4.10 and have also updated all the software etc. as well as adding new programs.
The problem is Mac Mail, it will just not operate on the iMac. I have been in touch with my ISP on many occasions and they have been most helpful but to no avail. MM will not connect to the server. I also spent an hour on the phone with the support staff at Apple Australia. We did everything including installing the program and reinstalling. They came to the conclusion that the only alternative left was to do a complete reinstall of the whole OS ( and even then not sure if it would solve the problem ).
After the many hours I have spent updating and installling new programs I am a bit loathe to do this. I am still able to access my ISP through the eMac.
SO -- would a complete reinstall solve the problem -- are there any other suggestions --- or do I wait for Leopard to appear and then have all that new OS ( including Mail) and hope that it would then work.
Sorry to be a bit long-winded in this question, but any thoughts on this.
PS. Thought I might add this. I can access my ISP through webmail and also start up new email accounts like gmail on the iMac, but I have already transferred my address book to the iMac and really love the MM program.
Also could I use Pacisfist to reinstall Mac mail on to the Imac from the eMac disks and see if that works ???

outrigger again, I have resolved the issue myself. The fault was in the proxy settings which neither my ISP or Apple Support picked up. All is now OK.

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How can I keep just one of two accounts offline in Mac Mail?

I recently switched from Comcast to Cox Cable. Cox has a known issue with push notifications and email doesn't show up at regular intervals. You have to go offline and back on or quit Mail and then open it again to see new messages. It's a pain but it works.
I still have my Comcast email account enabled on Mac Mail because I need access to old emails and if I disable it (via Preferences), it disappears. I want to take it offline but clicking on the Comcast account and "take comcast.net offline" always takes my Cox account offline as well. I can't get them to both stay online because the Comcast account hangs when it can't connect to Comcast. This really exacerbates the already annoying issue of having to take Cox offline and back on.
I tried going into the Comcast account via Preferences and unchecking "include when automatically checking for new messages" but when I did so, it kept the Cox account from receiving any messages at all (I confirmed this by checking webmail, and by toggling it on and off to see what happened).
I need some solution that allows me to see the comcast account in mail without having it be active in any way. I have other mailboxes archived but that process doesn't offer the search capability that I need.

Aha! I have been doing just that. However, what has been tripping me up is that I am also used to clicking the Go Online/Go Offline toggle button on the top menu bar when I manually check for messages on Cox. Apparently when you take one inbox offline, that button switches to Off even though the other inbox is still online. If I just ignore that button and go on or off via the cox mailbox listing, it keeps comcast from being reactivated.
Thanks so much for helping me think this through.
Edited to add: I removed that dang button from my menu so I can stop clicking it.

How restore aol sent mac mail from time machine?

I am using mac mail and an imap connection to aol. I also have a time capsule and use time machine for backing up. Yesterday I stopped receiving incoming mail in mac mail and tried deleting the aol account in mac mail and then setting it up fresh. I was shocked to find that my 25,000 AOL sent emails did not restore! I was told by an apple genius bar rep several months ago that once mail was on my machine that the emails would NEVER be lost. Apparently this is not true. When I open mac mail and go into my time capsule using time machine, however, do not see the SENT mail icon under AOL--it goes away? When I try to restore the aol mail from the day before the incident the only thing that comes up is the one Sent Mail mssg that I sent AFTER the deleting and restoring of my AOL account in mac mail. The only relevant post I have found is the one below which was posted in 2008. Please let me know there is a way to get back my sent messages. I can't get them directly from the aol server because the server does not save messages that are sent from any client but AOL. Thanks.
http://raffyjohn.com/2008/01/29/restoring-apple-mail-and-your-emails-from-time-m achine/
Restoring Apple Mail and Your Emails from Time Machine
filed under: How-To tags: mail, timemachine Tuesday, January 29, 2008, 11:31 am
UPDATE (25 August 2010): Please note that this post is well over 2 years old and as Tim pointed out in the comments below, this method may not be the best solution for restoring emails. According to his restore efforts, changes where made to the timestamp from the date in which they were received to the date in which they were restored. I have not tested this myself.
The hard drive on my PowerBook completely died the other day, but I luckily had been running Time Machine backups since upgrading to Leopard. (I wasn’t all that ****** off seeing as I was eager for an excuse to replace my wimpy 40Gb hard drive with a new 160Gb drive). I fumbled a bit, looking for a specific Apple Mail restore tool. I knew where all my emails lived, but I thought that Apple would have a specific means for restoring apps like Mail. So I created this mini-tutorial on how to restore Apple Mail from Time Machine simply because I could not find this method elsewhere.
Supposedly, If you attach your Time Machine backup drive, open Apple Mail then launch the Time Machine application, you are presented with historical views of Apple Mail. This did not work for me, the historical views were just blank, so the steps below do not take this approach.
Restoring Your Emails from a Time Machine Backup
Warning: If you have already setup Apple Mail with your accounts and preferences, this will negate ALL your doings.
Note: This process will restore all your email accounts, preferences, passwords, smart mailboxes, etc.
The How-To
Before loading Time Machine, open the Finder and navigate to Home Folder (username) -> Library. In there will be a folder name “Mail”. Rename it to “Mail (default)” (Select the folder then hit the Return key to rename).
Mount your Time Machine Backup Drive (ahem, plug it in).
Control + Click the Time Machine Application and chose “Browse Other Time Machine disks…”. This, of course, brings up the historical view of your backups.
Go back to your most recent backup (2nd window back) and navigate to Home Folder (username) -> Library. Select the “Mail” folder and click the restore button (bottom right).
Once the restore is completed, open Apple Mail and you will be presented with an import wizard (below). Simply follow through the prompts and you will be good to go.
That’s it!UPDATE (20-January-2009): After step 4., also restore ~/Library/Preferences/com.apple.mail.plistThanks Jon C.
If you have multiple mail accounts, you should also restore the ~/Library/Preferences/com.apple.mail.plist file as well. This will ensure all of your account settings are imported. – Jon C.
Follow me on Twitter here.
40 Comments
Chucho
May 13th, 2008 at 11:11 amThanks it’s a great hint, you should post it in macosxhints.com
Westin
May 19th, 2008 at 3:28 amAwesome content and great instructions even for stupid people like me. Thank you so much for posting this. It worked like a charm and really is appreciated at 2:30 a.m. after hours of reinstalling junk.
Slippery Snake
June 23rd, 2008 at 9:15 amThis worked. However, I had three email accounts, and it only imported one. My Smart Mailboxes were not imported either.
Jon C
July 30th, 2008 at 2:50 pmIf you have multiple mail accounts, you should also restore the ~/Library/Preferences/com.apple.mail.plist file as well. This will ensure all of your account settings are imported.
Joseph Hurtado
August 26th, 2008 at 11:23 amRaffy,This tip is worth it’s weight in gold! Thanks so much for posting such a well though out recipe for a Mail Rescue operation.Just put Jon’s advice on the article, that is also very valuable!Take care,Joseph Hurtado
from Toronto
Cory
December 3rd, 2008 at 9:25 amYou saved my life! Thanks!
Drew
January 19th, 2009 at 12:08 amCheers Great tip! Thank you very much for your time!
Lizart
May 23rd, 2012 at 2:00 pmStill working in May of 2012! Thanks so much!
source
May 29th, 2012 at 11:11 amIm getting a teeny problem. I cant get my reader to pick up your feed, Im using bing reader by the way.
Bruno Zysman
May 31st, 2012 at 4:56 pmThanks so much for this tips
I could get back my 170 000 mails in 5 hours thanks to this post, after having tried for few hours without success…Bruno

Don't try to restore the file; restore the Note. Go in Mail to the mailbox where the note belongs. Enter Time Machine from there and step back until you find the Note.

How can I convert an outlook pst file to mac mail without using a windows based computer

I recently bought the new iMac as my older Windows based computer crashed with a bad motherboard. I have been trying to find a way to convert Outlook 2007 pst files to Mac Mail without the need to use a Windows based computer since all I have now is a Mac. I have the copies of the pst files on my Mac, so I am looking for the most efficient way to convert them to the format that I can then open them in the Mac Mail. Any suggestions would be greatly appreciated.

Hi - thanks for the instructions but where do you get the option for Quicktime. If I do File - Export I only get the options for File name, place and size but no option that allows to select quicktime:-(
Have you got any more tips?

How to I get a link with a "Mail to" address to open up a Compose window in my Yahoo mail, rather than in the Mail progrom on my Mac. I do not use the Mac Mail program.

How to I get a link with a "Mail to" address to open up a Compose window in my Yahoo mail, rather than in the Mail progrom on my Mac. I do not use the Mac Mail program.
== This happened ==
Not sure how often
== always

Thank you, "the-edmeister" -- You render a great service, one that lifts my spirits.
Your answer also taught me to be a little more persistent, as I had started looking at Preferences, and just didn't notice the icons (including Applications) at the top of that window that would have led me to my answer.
Dave

Can not receive Mac mail -error Outlook cannot find the server. Verify the server information is entered correctly in the Account Settings, and that your DNS settings in the Network pane of System Preferences are correct. Account name: "MacMail"

Can not receive Mac mail -error Outlook cannot find the server. Verify the server information is entered correctly in the Account Settings, and that your DNS settings in the Network pane of System Preferences are correct. Account name: "MacMail"
What are the correct mail account settings and more importantly the correct DNS settings
Thank you for any help you may be able to provide
Cheers
Chris (iMac i7)

Do not delete the old account yet. sign up for an iCloud account if you haven't.
I understand .mac mail will still come through. Do not delete the old account yet.
You cannot use .mac or MobileMe as type of Account, you have to choose IMAP when setting up, otherwise Mail is hard coded to change imap.mail.me.com to mail.me.com & smtp.mail.me.com to smtp.me.com, no matter what you try to enter.
iCloud Mail setup, do not choose .mac or MobileMe as type, but choose IMAP...
On second step where it asks "Description", it has to be a unique name, but you can still use your email address.
IMAP (Incoming Mail Server) information:
          •          Server name: imap.mail.me.com
          •          SSL Required: Yes
          •          Port: 993
          •          Username: [email protected] (use your @me.com address from your iCloud account)
          •          Password: Your iCloud password
SMTP (outgoing mail server) information:
          •          Server name: smtp.mail.me.com
          •          SSL Required: Yes
          •          Port: 587
          •          SMTP Authentication Required: Yes
          •          Username: [email protected] (use your @me.com address from your iCloud account)
          •          Password: Your iCloud password
Also, you must upgrade your password to meet the new criteria: 8 characters, including upper and lower case and numbers. If you have an older password that does not meet these criteria, when you try to setup mail on your mac, using all of the IMAP criteria listed above, it will still give a server error message. Go to   http://appleid.apple.com         then follow directions to change your password, then go back to setting up your mail using the IMAP instructions above.
Thanks to dpepper...
https://discussions.apple.com/thread/3867171?tstart=0

Hi there, suddenly I can't send email from my iphone. I use mac mail, have deleted it, restored it, done a sync to my mac book, read endless help paged and still get the message *unable to connect to smtp.me.mail . Some one please help!!!

Does anyone know why my mac/me mail would suddenly stop sending mail? Happend a few weeks back since the software update and now won't send a thing. LIke I said I deleted the acount, set it up again, did a sync to my mac book, checked settings again and still it wont send mail. Received fine.
I've looked through the threads but cant find one for me/mac mail on the iphone with same problem

I spoke with Apple Support this morning and they believe anything MobileMe related is due to the conversion over to iCloud that's taking place.
As for other email clients, check with your host to see if settings have changed on their end. I use inmotionhosting.com and over the weekend the updated their outgoing requirements so that a password authentication is now needed.
Hope that helps get some on the right path to resolving their issues!

How to stop ios mail deleting icloud email from mac mail?

This is driving me insane.
I have an icloud email address set up on my iphone and mac mail.
I want to leave emails on my phone 'on the server'. Read them when i'm out, delete them... come home and have them all come through on mail where i'll deal with them.
Right now if I delete them on my phone, they're deleted on mac mail also.
I have all my regular email addresses set up to do this. Except the one icloud address I want to move everything to!!!
Help!!!

Hello there David DW,
It sounds like your iPhone does whatever your iPad does with regard to joining or forgetting a Wi-Fi network. From what you are describing it seems to me that iCloud Keychain is enabled, as this is a function of that feature. The only way to stop what you are seeing from happening is to disable iCloud keychain on one of the devices:
Frequently asked questions about iCloud Keychain
iCloud Keychain keeps your Safari website usernames and passwords, credit card information, and Wi-Fi network information up to date across all of your approved devices that are using iOS 7.0.3 or later or OS X Mavericks v10.9 or later.
You can do this in your iCloud Settings:
iCloud: Change iCloud feature settings
On your iOS device’s Home screen, go to Settings > iCloud, then tap to turn on or off iCloud features.
Thank you for using Apple Support Communities.
Cheers,
Sterling

Cannot send emails in Mac Mail using third party SMTP via BT Infinity Broadband

EUREKA!!
I have a Mac Book Pro and recently had my home broadband upgraded to BT Infinity. Prior to this upgrade sending emails via my Mac mail was working perfectly. Since the new installation I could no send any external emails using the Hotmail.co.uk or 123-Reg.co.uk smtp outgoing servers. Googlemail.com was ok.? very strange.
So when I connected the same macbook to other wireless connections it would work perfectly.???
So after many hours wasted messing around, I managed to get the right person at the right time via BT helpline in the UK not India. (India helpine just say "we are not trained in Apple".
So the very polite man from UK Helpline provided me with the solution.
GO TO > Apple Icon top left > System Preferences > Network > Wireless >
Select your wireless connection > Click Advanced lower right on popup
Select DNS tab
Click on the + under DNS left pane and type the following :- 208.67.222.222
Click Apply
BINGO!!!!
I hope this helps someone, as I know how painful these types of issues can be.
Cheers

Hi Haggie
Had a similar experience but couldn't work out why macbook was working and imac not. I hate verification with bt. Anyway, tried your method and as you say eureka! Did have imac plugged in before and put it on wifi to try your fix I will try plugging broadband back in to see if that works and will post back but at the moment just enjoying the moment!
Just to say a big thank you for not only sorting the problem out but equally importantly posting the answer! Too many people sort out their problems without letting other people know how!
Many thanks

Cannot send mail from mac mail or Entourage

Hi guys,
Wondered if anyone out there can shed some light on this little problem.
I use Entourage for my emails & all was working fine until yesterday. I can receive mail from all and sundry but I can't send anything. I subscribe to ntlworld internet service and if log onto my email through their webmail, then it's fine. I've tried sending mail from mac mail and I get the same problem. I've been onto microsoft support & gone through all the troubleshooting with Entourage. The Entourage techy suggested it was my internet provider blocking my emails as they think I'm a spammer?? I phoned ntl & they insist it's nothing to do with them as I can send/receive from the website. (If I send an email with the address @ntlworld it's fine, but any other address i.e. all my clients/mates etc just stays in my outbox.
Nothing on any of my settings has changed so I'm at a loss what to do next.
Any suggestions greatly appreciated.
Thanks, Mel

it may be that your server (internet provider) has just started blocking outgoing mails not authenticated by them.
Go to your account set up...
and fill in the following details.
SMTP SERVER: smtp.mac.com
then click on advanced sending otions...
click on override default SMTP port... type 587
click on SMTP servber requires authentication...
use same setting as receiving mail server.
try this...

Cannot send email w/mac mail using Juno and Tiger

Hello!
I have had a problem ever since I upgraded last year to Tiger. I have Juno, and ever since I upgraded from Jaguar, I cannot use the Juno software to log on. But more annoying that that (I have a work around that works just fine), I cannot send email from my mac mail. If I want to send an email or respond to an email, I have to physically log onto Juno's website and email and write and send from there. I have contacted Juno numerous times, and they tell me to reset my password, which makes no sense to me. Any Ideas?

Regarding not being able to send mail with your .Mac account and .Mac SMTP server, most if not all ISPs used for connecting to the internet block the use of SMTP servers outside of their network on Port 25. Some ISPs allow the use of an authenticated SMTP server only (such as the .Mac SMTP server) that is outside of their network on Port 25 but some block its use regardless. These restrictions are in place as part of an overall effort to prevent or reduce spam eminating from the ISP's domain.
Something to try.
Go to Mail > Preferences > Accounts and under the Account Information tab for your .Mac account preferences at the SMTP server selection, select the Server Settings button below.
At the Server Port field, enter 587 in place of 25 and when finished, select OK to save the changed setting.
If this is not successful, select/use your ISP's SMTP server to send mail with your .Mac account which is invisible to all recipients.

Cannot send message (from mac mail) using the server iCloud

My Mac Mail send stopped working during a large number of mail sends yesterday.Could that be an issue? If so, what to do?
Message further reads - The sender address [email protected] was rejected by the server smtp.mail.me.com.
I deleted the account and set it up again, but still can't get the mail out. Same messages
If I go on to iCloud, mail send is working fine.
Can anyone see anything wrong or suggest what to do?
I've deleted the user name below for the screenshot.
Thanks in anticipation.

TryinMyBestest wrote:
My Mac Mail send stopped working during a large number of mail sends yesterday.Could that be an issue? If so, what to do?
Message further reads - The sender address [email protected] was rejected by the server smtp.mail.me.com.
I deleted the account and set it up again, but still can't get the mail out. Same messages
If I go on to iCloud, mail send is working fine.
Can anyone see anything wrong or suggest what to do?
I've deleted the user name below for the screenshot.
Thanks in anticipation.
There is no user name entered in your SMTP (advanced) preferences.

Old but new Q: Cannot send email from Mac Mail application but computer tells me I'm online

I know this is an "old" issue for many, but I cannot find the solution to my problem.
A couple of months ago I moved to a new flat--suddenly I could not send emails anymore from my Mac Mail app, although I could receive them. I called Comcast, my Internet provider, who said it was my email server's problem. My email server is icloud, so I talked to a Mac tech guy who did remote desktop troubleshooting and said everything was set up correctly, etc., so I will have to talk to Comcast again. I called Comcast again and they told me again, it is not their issue.
So this is what happens: When I try to send an email, I get the spinning circle in the mailbox bar, and then it tells me after five minutes of spinning that icloud is offline. However, when I do a further check of the diagnostics, the light is green and says that yes, in fact I am connected/online. Note: I can send and receive fine on webmail, but I do not want to keep using webmail at home. It is very inconvenient.
I called Mac support again, and they told me I should find my solution online; otherwise, I can pay $20 to have someone remotely troubleshoot for me. Of course, I could not find the answer online. I am quite frustrated and annoyed at this point. Is it a port issue? Is it an OS issue? Mind you, I only have this problem at home, nowhere else. I take my laptop to a café, to a friend's place--I can send emails just fine. This leads me to believe that it's a Comcast issue, although they deny it.
Any thoughts would be deeply, deeply appreciated! Thank you!!

How about some free much-needed advice on how I can
start receiving emails again!
This indicates you were able to receive email with
your Verizon account previously with the Mail.app?
If so, try running Keychain First Aid on your login
Keychain.
http://docs.info.apple.com/article.html?artnum=151548
Open Keychain Access, located in
Applications/Utilities.
Choose Window > Keychain First Aid.
Select your login Keychain, enter your password,
select Repair and then Start.
This is Trevor from the first post and I figured it out:
Go into mail - preferences - and delete the email account in question - the window will tell you that you'll lose all your saved mail, etc - you can save it if you like.
Then click on yes and you create a new mail account using your same incoming/outgoing settings. And, like magic, it works!
Try it - and if you want to save any mail before deleting your affected account, do it.
All the best!
Trevor "

I cannot send mail from 1 of my iCloud accounts using mac mail- smtp problem

Slightly strange problem today with smtp server. For some reason timing out on po4 on one of my accounts. Another account uses po2 and is working fine. If I log in to icloud I can send messages so problem appears to be in configuration of mac mail. I have not changed anything, I can receive mail. When trying to change smtp I cannot edit the smtp box or if i do it reverts to what it was previously. Any suggestions ?

Whoops have jus seen this thread which looks like it is a more widespread problem than just me
http://discussions.apple.com/message/25443290

Hi, i am having trouble with my mac mail account, i cannot send or receive any emails because of the server connection problems. Message says it could not be connected to SMTP server. Thanks in advance for your help.

Hi, i am having trouble with my mac mail account, i cannot send or receive any emails because of the server connection problems. Message says it could not be connected to SMTP server. Thanks in advance for your help.

Hello Sue,
I have an iPad 3, iPad Mini and iPhone 5S and they are all sluggish on capitalisation using shift keys. I hope that Apple will solve the problem because it is driving me crazy.
I find using a Microsoft Surface and Windows 8 phone, which I also have, work as well as all the ios devices before the ios 7 upgrade.
It has something to do with the length of time that you need to hold the shift key down. The shift key needs to be held longer than the letter key for the capitalisation to work. For some reason, this is a major change in the way we have learnt to touch type on computers. I am having to relearn how to type!
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Cannot Send emails from Mac Mail

I cannot send emails from my Mac Mail.
Originally got a error message to check with the ISP about port 25 being
timed out. I deleted the email account and recreated it a new.I did all the
checking and rechecking of the account settings and passwords etc.......
I then got this message
Error message: Server response was 5.1.0 authentication required
Comcast did not know the error message 5.1.0
Help!
Thanks,
Roberta

Hello Robertaa,
You may want to have a look at this topic with support offered by the user "David G" that might apply to your situation.
hope that helps some,
littleshoulders

Mac Mail -- no go.

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