Mac Mail on 10.7.5-email account offline?

Stumped. Trying to help a friend out.
Mac OS 10.7.5 combo installed.
Mac Mail account shows offline. Take online, send/receive. Resets to offline.
Checked server settings (waiting for official setting from web hosting site that email is based on).
Curious, would email settings that are NOT the ISP server (i.e. Using Comcast as provider but only send/receive mail of the web domain host) cause issue?
(like blocked by comcast if they think outgoing email is a relay...no more than 20 messages an hour or 200 a day)
I've seen a few posts that others have this under 10.7.5. Before I recommend upgrade to 10.8.3 (drastic and unneeded but who knows), anyone have suggestions on what to look for? And yes, will backup BEFORE removing any prefs or other...
Odd that it was all working. It is not consistent. Thanks for any enlightenment.

Ok, I think I solved this. It was odd. I had friend's acct info and everything correct except one thing.
I accidentally found that in the SMTP advanced setting, where you have two areas to fill in, Description and Server for the mail server. The description had some arbitrary name like "P" for the P mail... server. Making the Description have the same name as the actual Server (mail.example.net) in both places caused the account to not only go online, but work as intended! (I was monitoring with Connection Doctor window open).
I found this extremely odd and by accident (I was compating another mac, configured with same account info but older OS. I noticed it had different information in this area).
I am suspect that something along the migration (from 10.4.11->10.5.8->10.6->10.7.5) from a G5 to MacPro 2012 left something behind that affected Mac Mail prefs.

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lcpb wrote:
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Mac Mail on 10.7.5-email account offline?

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