Mac Mail & POP Error Message - Unable to receive, Able to send
I am in a bind -- our company (okay, me) had gotten fed up using Yahoo Small Business email (multiple problems with customer service, they deleted my email, their tech fixes take weeks, I could go on and on...), so we switched to Network Solutions, a company I've used personally and been pretty happy with. HOWEVER, we've switched over and a remote party who uses Mac Mail to access his email set up using the exact settings suggested by Network Solutions and is unable to receive email. He's able to send it (using Earthlink as the outgoing mail server), but he's unable to receive it, and it's becoming a BIG pain.
He's running:
Mac OS 10.4.6
Mac Mail 2.0.7
He receives the error message:
"The server error encountered was: The server "mail.latitude-entertainment.com" cannot be contacted on port 110."
He operates wirelessly using a home router for multiple computers and has Earthlink DSL.
One bizarre twist: He's even not able to access the webpage for webmail (http://mail.latitude-entertainment.com)
At first I thought it was a firewall issue, but he doesn't believe he has any firewall software installed.
Needless to say, I'm an admin here looking like a fool in front of the big wigs. Not a good position. Network Solutions runs me down their usual list of things to look for, but not looking at the computer, I'm running blind (and he's not in a position to contact tech support himself).
Any help out there?
Any help would be appreciated.
Laptop, not sure what type Mac OS X (10.4.6) Mac Mail 2.0.7
Hello, and welcome to the Discussions.
Probably the number one thing check and/or experiement with, is the form of the Username entered in the Mail Preferences when setting up the account. Mail is very precise about whether the form is the portion of the email address in front of the "@domain", or the entire email address. The standard will be set by the server, of course, Mail will not take Username from any place, other than the Username entry box in the preference, and not from the email address entry box.
Have him try it each way. Do you access this server with Mail 2.0, or otherwise?
Ernie
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Talk to you later alligator
Please click the Thumbs up icon below to thank me for responding.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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