Mac Mail to Microsoft Mail

I have a friend who says my emails are coming in text form instead of HDML is there some way I can control the format in emails. I know it could be her computer causing the problem but not sure. I have on other person who sends me email and they come in in text unreadable form that comes form a Microcosoft outlook....
I have Mountian Lion OS and IOS 6 on IPad and IPhone
Thanks for any help with this.
M

questions
when you are sending are you using mail or outlook   from the mac
when they are sending/receiving are the using outlook on a win computer
when they send to you are you expeiencing any issues (if so what)
if you send to them a image they do not receive it - is there anything else ?
this will help people get a better idea - also are they using a email that has a cloud/internet email eg: google
and then downloading it to their computer via a client (like outlook) as a thought they could, look at the email on the internet side and see if the image is there and then look at their settings on their computer (maybe there not downloading images or something simple.

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