Mac Mini and the HP Photosmart All in One Scanner

When I got my Mac Mini from MacMall, I got the free HP Printer (C3180 Photosmart all in one) printer works fine, copier works fine, but I am not able to Scan. HP is no help because their chat customer service reps "are only trained on PC related issues". The basic problem is that when I try to scan using the HP Device Manager, it either freezes up and I have to force quit or it comes up with a message saying scanner not found. I already re-installed the drivers, but no luck.
Any ideas? Anyone else have this problem?
Thank you,
Matsonian

Yes, I even reloaded the drivers and reinstalled everything. Interesting part.... when I reinstalled, for the first initial preview scan it worked, gave me the full image on the preview screen, but after that, nothing. Wouldn't re scan, would do a final scan. And from that point doesn't even see the scanner. Worked for 30 seconds, then nothing. Printer works, copier works, but scanner is MIA.

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Hello,
Any help would be extremely appreciated as I have spent several days trying to figure this out with not much prevail! My product installation said installed properly. Blue wireless light is on in front of printer. Shows onine and ready in printers and devices on control panel. For quite a few days I could get it to print from PC but not take advantage of wireless features. I could not set up web services as it gave me an error saying "no connection". FINALLY!!!... by setting up a manual I.P. in network settings for the printer I was able to set up web services. I installed iPrint on my Android and that works wonderful. However, I cannot print from email. When I open ePrint it still shows offline. When I open my network map it shows my printer at the bottom of the page and says "The following discovered device can not be placed in the map." I have run all the diagnostics and all come out successful. The network diagnostic kept saying my McAfee was blocking the printer. I've read and read and reread the directions on how to solve this. Thought I've allowed all HP permissions and ports and still McAfee blocks my printer. When I disable McAfee network diagnostic completes successful. However, with McAfee disabled, I still have the other troubles. And now the diagnostic for network will not even open it shuts down with an error unable to finish program. I am running Windows 7. I have the wireless printer installed with no USB. I have a DSL cable and a Linksys router. If someone can please help me. I bought this thing along with new computer 2nd week in Feb. and have not been able to get it working properly and am ready to tell HP to take it away!! I haven't even been able to enjoy my new computer with all this installing - reinstalling - reading forums - talking with tech support. THANK YOU!!!!

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Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Mac Mini and the HP Photosmart All in One Scanner

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