Mac mini "clunk" ... diasappointed about the apple support!
i am very disappointed. so many people have the same "problem". the clunk sound of the hard drive. and some people have also the problem with the little "freeze" some times the clunk appears. there are so many discussions about that on the web. but the apple support alwas says:"we don't know about this problem"
haha ... thats not the way to handle customers.
Do you have a specific technical question relating to this problem? Does your mini suffer from the 'clunk' or the 'clunk with pause'? Have you contacted Apple and reported a fault? Have you taken your mini for repair?
As far as the discussions on this issue that have taken place here, the clunk is generally normal - my mini does it and has done since it was new at the end of January this year. It does it rather less than it used to, or at least rather less noisily - I guess it would be characterized as having changed from a 'clunk' to a 'click'. But my Sony Vaio 505GL also makes the same noise, as does at least one of the 3 drives in my G4. I can't tell if the drive in my IBM desktop does because the infernal system makes so much other noise!
If your mini suffers the 'clunk with pause' issue, then that is not normal and shouldn't be doing it. In that instance, if you call Apple and report the fault and they tell you that they've never heard of it, so what? You have a fault, a warranty and they are responsible for repairing it. You might take the system to an Apple Store first to have a 'genius' look at it - that way there would be two of you who can attest to it's behavior.
As for Apple support - if you have called and feel you have not got the service you deserve, call back, repeat the issue and if you still get an unsatisfactory answer, ask for the call to be escalated to a supervisor, and keep going until you speak to someone who offers you a solution.
Similar Messages
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My mini ipod appears off and not respond to any commands when pressed the buttons to reset, apple logo appeared and then the apple support site and it shuts down. already tried all the steps, but none worked, and when I plug it into my computer it does not appear in the iTunes bar. what do I do?
If MacKeeper corrupted the Recovery partition then even I underestimated its potential for damage. Garbage "cleaning" apps will cause misery but I have not found that the Recovery partition to have been affected by using MacKeeper or anything like it. I doubt that it did so, but I have learned not to underestimate the potential for such things to result in system corruption.
Before concluding your Mac has a hardware failure, try booting OS X Internet Recovery by holding command option r on startup (three fingers). That will force your iMac to bypass the Recovery partition altogether, and convey the ability to create a new one.
An Internet connection will be required (wired or wireless).
At the Mac OS X Utilities screen, select Disk Utility. Select your startup volume (usually named "Macintosh HD") and click the Repair Disk button. Describe any errors it reports in red. If Disk Utility reports "The volume Macintosh HD appears to be OK" in green then you can be reasonably (though not completely) assured your hard disk is in good working order.
Assuming the HD remains usable you can then use Disk Utility to erase it. Reinstall OS X, restore your essential software and other files, and don't reinstall the junk. -
my mom threw away my box with my install discs my retail snow leopard disc doesn't support mac mini 2010 ethernet. can apple help me ? less than 1 month old.
You can get replacement System Install & Restore CD/DVDs from Apple's Customer Support - in the US, (800) 767-2775 - for a nominal S&H fee. You'll need to have the model and/or serial number of your Mac available.
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Hi All,
I setup 2 Mac Minis, 'setup in a no-apple id. Now with Mini1 I installed a shared printer from Windows7 Pc it ask for credentials then I input Adminstrator account and the password ticking the remember in "keychain"
I run a test print and its seamless. I reboot the Mini1 and run test print again and its good.
Now in Mini2 I did the same installation on shared printer but it is asking for user credential again and again, there is a check mark in "remember in keychain but still gives a notice that "requires authentication" I put the admin creadentials same with Mini1 then it prints.
every time I print on Mini2 its always asking for a user & password before Printing. How can we fix it.
I tried
- lpd printing = "authentication required"
- reset printer settings ang re-install printer = "authentication required"
- replace sharename in windows7, reinstall printer in Mini2 = "authentication required"
This stuff never happened to Mini1.Hi All,
I setup 2 Mac Minis, 'setup in a no-apple id. Now with Mini1 I installed a shared printer from Windows7 Pc it ask for credentials then I input Adminstrator account and the password ticking the remember in "keychain"
I run a test print and its seamless. I reboot the Mini1 and run test print again and its good.
Now in Mini2 I did the same installation on shared printer but it is asking for user credential again and again, there is a check mark in "remember in keychain but still gives a notice that "requires authentication" I put the admin creadentials same with Mini1 then it prints.
every time I print on Mini2 its always asking for a user & password before Printing. How can we fix it.
I tried
- lpd printing = "authentication required"
- reset printer settings ang re-install printer = "authentication required"
- replace sharename in windows7, reinstall printer in Mini2 = "authentication required"
This stuff never happened to Mini1. -
I have tried all the recommend solutions I could find in the Apple Support Community. I noticed a couple of weeks ago the iPad was acting funny about connecting to the internet via the Wi-Fi. The past two days, it wasn't able to connect to the wireless router at all. It recognizes that the wireless router network exists, it just can't join. I tried the re-boot method. I have re-set the network setting on the iPad back to factory. I even thought my old wireless router may have issues and bought a new one yesterday, and the iPad actually worked for about 24 hours and now I am back to the iPad not being able to connect to the wireless router. I have re-entered the wireless router from scratch thinking that there may have been a bug in the setup. I have removed the security settings from the wireless router to see if that may have prevented the iPad from connecting but got the same message "Unable to Join". I have cleared the cookies and data, as that was also a recommended fix, but that didn't work. I also connected the iPad to the computer so that I could check for the latest update. iPad has the latest version, so that solution didn't work. Does anyone out there got any other ideas, or are you experiencing the same problem? Is there some known issue that I am not aware of???
Look at iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
Additional things to try.
Try this first. Turn Off your iPad. Then turn Off (disconnect power cord) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
Change the channel on your wireless router. Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
Another thing to try - Go into your router security settings and change from WEP to WPA with AES.
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
If none of the above suggestions work, look at this link.
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
Unable to Connect After iOS Update - saw this solution on another post.
https://discussions.apple.com/thread/4010130?tstart=60
Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
Cheers, Tom -
My Ipod shuffle appears in itunes on mac but not on windows 7 even though we have the latest update of itunes. We have also tried the other solutions on the apple support site.
Hi reinkristine86!
I know you’ve said that you have tried other suggestions for troubleshooting this issue, so pardon me if you have already seen this article, but have you tried all of the troubleshooting steps listed in the article below?
iPod not recognized in My Computer and in iTunes for Windows
http://support.apple.com/kb/ts1369
Thanks for coming to the Apple Support Communities!
Cheers,
Braden -
I just bought a new Mac mini but cannot complete the set up, as I could not pair my apple wireless keyboard with mac min. Can someone help?
Bluetooth: How to set up your Apple Wireless Keyboard
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i want to downgrade my 2011 mac mini server to mac os x i have the disks but the mini willl not reboot the apple changing to a circle with a line please help-
bpruse, I may be completely off-track for your issue, but I had a similar situation where I wanted to downgrade a Mac Pro from Server to plain OS X and it would not boot from the OS X install disk.
I was attempting to use a full-install OS X.6.x disc with an earlier SL version than that which originally came installed on the Mac Pro. After two or three hours of fiddling, I figured it out and used the discs that came with the system.
However, I don't know how that would work in your case if this is the mini server-version. I'm sure the disks would only have Server on them. Worse-case scenario, find out which X.6.x the OEM disc is installing and get an OS X disc with a new installer.
HTH.
lnail -
I have a 5.1.1 3GS phone that cuts off calls after about 3-4 mins, and goes to the apple logo, the phone then resets to login after a further 1 min. Any suggestions
You have outdated iOS software so without upgrading it first there is little you can do. A restore will force you to upgrade as 5.1.1 is no longer signed.
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I have restored my daughter's ipad mini as per the steps on the apple support site, yet it is still giving me a "disabled contact itunes" message. She never synced the ipad to a computer. Can anyone help?
Connect the device to iTunes on your computer and unlock it from there
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Just had my mac mini's superdrive replaced by Apple, I have it back now and the top get so hot you cant touch it, I installed fancontrol and it climbs to 100 C but dont think the fan is running as it says 000rpm?
Have you spoken to whoever replaced the superdrive? Why not take it back there?
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So here is what I found and what I did to try to alleviate the RAM eating upgrade named Yosemite. This guy has helped quite a few people, you can read all the comments and I gave it several tries this morning.
Oct 23, 2014 10:59 AM
I post this hoping to help those users who, like me, are experiencing high CPU usage and massive memory leaking with OS X core services and apps, leading to slow performance and battery drain.
I've tried everything mentioned, but found the right combination of steps to follow. I've tried this with seven different Apple computers, including mine, and has worked well so far. I applied this method yesterday to give these process a 24 hour window to fail again, so far everything good.
First step: disconnect any external or secondary monitors, if any is present. The video memory allocation leak can also happen if you have a system with an integrated card, like Intel, with no external monitors attached.
Second step: Shut down your machine and enter Safe Mode (press shift once you turn on your computer again, more info below). Once you're there, fix your disk permissions.
Guide of how to access Safe Mode: OS X: What is Safe Boot, Safe Mode?
Third step: From Safe Mode turn off your machine again and reset your System Management Controller (SMC). There are different methods, depending on machine, to do this. To know what method applies to yours read the following guide.
Intel-based Macs: Resetting the System Management Controller (SMC)
Fourth step: Once your machine completes a full boot after resetting the SMC turn it off again and reset your PRAM (THIS IS THE MOST IMPORTANT STEP, BUT THE PREVIOUS ONES ARE ESSENTIAL FOR THIS ONE TO WORK). The PRAM stores small bits of data that indicate our Apple computer how to interact with the devices connected to it, including monitors and video cards. It also affects software.
To reset it you should hold the OPTION, COMMAND, P and R keys in your keyboard immediately after turning on your machine again.You'll hear the start up chime, continue pressing the keys until the machine boots and the chime starts A SECOND TIME, then release. IF YOUR YOSEMITE INSTALLATION LOCKS UP AT A BLACK SCREEN AFTER THIS, DONT PANIC! It's normal, just turn off your computer and let it boot again.
More info about PRAM: OS X Mavericks: Reset your computer’s PRAM
Voila, reconnect your external displays and enjoy your system.
Message was edited by: Luis_Mercado
MacBook Air, OS X Yosemite (10.10)
So here is my EtreCheck report that is a bit above my head but anything in red isn't good I'm sure. I'd really appreciate some friendly advice
EtreCheck version: 2.0.11 (98)
Report generated at
Hardware Information: ℹ️
iMac (24-inch Mid 2007) (Verified)
iMac - model: iMac7,1
1 2.4 GHz Intel Core 2 Duo CPU: 2-core
6 GB RAM Upgradeable
BANK 0/DIMM0
4 GB DDR2 SDRAM 667 MHz ok
BANK 1/DIMM1
2 GB DDR2 SDRAM 667 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
ATI,RadeonHD2600 - VRAM: 256 MB
iMac 1920 x 1200
System Software: ℹ️
OS X 10.10 (14A389) - Uptime: 2:34:25
Disk Information: ℹ️
WDC WD3200AAJS-40RYA0 disk0 : (320.07 GB)
S.M.A.R.T. Status: Verified
EFI (disk0s1) <not mounted> : 210 MB
Data (disk0s2) / [Startup]: 319.21 GB (230.04 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
USB Information: ℹ️
VIA Labs, Inc. USB2.0 Hub
Generic USB Storage
Western Digital My Passport 0824 2 TB
S.M.A.R.T. Status: Verified
EFI (disk2s1) <not mounted> : 210 MB
Passport Slim (disk2s2) /Volumes/Passport Slim : 2.00 TB (1.62 TB free)
VIA Labs, Inc. USB2.0 Hub
Apple Inc. Built-in iSight
Apple Inc. Bluetooth USB Host Controller
Logitech USB Receiver
Apple Computer, Inc. IR Receiver
Firewire Information: ℹ️
WD Passport III 800mbit - 800mbit max
S.M.A.R.T. Status: Verified
EFI (disk1s1) <not mounted> : 210 MB
Passport (disk1s2) /Volumes/Passport : 499.76 GB (370.05 GB free)
Gatekeeper: ℹ️
Anywhere
Kernel Extensions: ℹ️
/Library/Extensions
[not loaded] com.lge.driver.LGAndroidmdmcontrol (4.15 - SDK 10.10) Support
[not loaded] com.lge.driver.LGAndroidmdmdata (4.15 - SDK 10.10) Support
[not loaded] com.lge.driver.LGAndroidndiscontrol (4.15 - SDK 10.10) Support
[not loaded] com.lge.driver.LGAndroidndisdata (4.15 - SDK 10.10) Support
[not loaded] com.lge.driver.LGAndroidrndis (4.15 - SDK 10.10) Support
[not loaded] com.lge.driver.LGAndroidserial (4.15 - SDK 10.10) Support
[not loaded] com.lge.driver.LGAndroidusbbus (4.15 - SDK 10.10) Support
/System/Library/Extensions
[not loaded] com.devguru.driver.SamsungComposite (1.4.26 - SDK 10.6) Support
[not loaded] com.markspace.iokit.IOMissingSyncMassStorage (199) Support
[not loaded] com.markspace.missingsync.palmos.classicseize (1) Support
[not loaded] com.microsoft.driver.MicrosoftKeyboard (6.3) Support
[not loaded] com.microsoft.driver.MicrosoftMouse (8.2) Support
[not loaded] com.palm.ClassicNotSeizeDriver (3.2.1) Support
[loaded] com.wdc.driver.1394.64.10.9 (1.0.1 - SDK 10.9) Support
[not loaded] com.wdc.driver.1394HP (1.0.5) Support
[loaded] com.wdc.driver.USB.64.10.9 (1.0.1 - SDK 10.9) Support
[not loaded] com.wdc.driver.USBHP (1.0.1) Support
/System/Library/Extensions/MicrosoftKeyboard.kext/Contents/PlugIns
[not loaded] com.microsoft.driver.MicrosoftKeyboardBluetooth (6.3) Support
[not loaded] com.microsoft.driver.MicrosoftKeyboardUSB (6.3) Support
/System/Library/Extensions/MicrosoftMouse.kext/Contents/PlugIns
[not loaded] com.microsoft.driver.MicrosoftMouseBluetooth (8.2) Support
[not loaded] com.microsoft.driver.MicrosoftMouseUSB (8.2) Support
/System/Library/Extensions/ssuddrv.kext/Contents/PlugIns
[not loaded] com.devguru.driver.SamsungACMControl (1.4.26 - SDK 10.6) Support
[not loaded] com.devguru.driver.SamsungACMData (1.4.26 - SDK 10.6) Support
[not loaded] com.devguru.driver.SamsungMTP (1.4.26 - SDK 10.5) Support
[not loaded] com.devguru.driver.SamsungSerial (1.4.26 - SDK 10.6) Support
Startup Items: ℹ️
Cocktail: Path: /Library/StartupItems/Cocktail
Startup items are obsolete and will not work in future versions of OS X
Problem System Launch Agents: ℹ️
[failed] com.apple.security.cloudkeychainproxy.plist
Problem System Launch Daemons: ℹ️
[failed] com.apple.ctkd.plist
[failed] com.apple.ifdreader.plist
[failed] com.apple.nehelper.plist
[failed] com.apple.nsurlsessiond.plist
[failed] com.apple.softwareupdated.plist
[failed] com.apple.wdhelper.plist
Launch Agents: ℹ️
[loaded] com.google.keystone.agent.plist Support
[loaded] com.hp.help.tocgenerator.plist Support
[not loaded] com.maintain.LogOut.plist Support
[loaded] com.maintain.PurgeInactiveMemory.plist Support
[not loaded] com.maintain.Restart.plist Support
[not loaded] com.maintain.ShutDown.plist Support
[not loaded] com.maintain.Sleep.plist Support
[running] com.maintain.SystemEvents.plist Support
[loaded] com.oracle.java.Java-Updater.plist Support
[invalid?] com.tvmobili.artwork.plist Support
[running] com.wdc.raidmanagerstatusmenu.plist Support
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist Support
[running] com.bjango.istatserver.plist Support
[loaded] com.google.keystone.daemon.plist Support
[loaded] com.hp.lightscribe.plist Support
[loaded] com.maintain.CocktailScheduler.plist Support
[loaded] com.maintain.HideSpotlightMenuBarIcon.plist Support
[loaded] com.oracle.java.Helper-Tool.plist Support
[loaded] com.oracle.java.JavaUpdateHelper.plist Support
[invalid?] com.tvmobili.tvmobilisvcd.plist Support
[running] com.wdc.WDRAIDDriveService.plist Support
[loaded] com.westerndigital.WD-Drive-Manager-Installer.plist Support
[loaded] net.freemacsoft.LiteIcon.LIHelperTool.plist Support
User Launch Agents: ℹ️
[loaded] com.adobe.ARM.[...].plist Support
[loaded] com.maintain.ShowUserLibraryDirectory.plist Support
[loaded] uk.co.markallan.clamxav.freshclam.plist Support
User Login Items: ℹ️
Macs Fan Control Application (/Applications/Macs Fan Control.app)
Solar Service Application (/Users/[redacted]/Library/Application Support/Logitech/SolarService/Solar Service.app)
Android File Transfer Agent Application (/Users/[redacted]/Library/Application Support/Google/Android File Transfer/Android File Transfer Agent.app)
WDDriveUtilityHelper Application (/Applications/WD Drive Utilities.app/Contents/WDDriveUtilityHelper.app)
WD Quick View UNKNOWN (missing value)
Internet Plug-ins: ℹ️
Unity Web Player: Version: UnityPlayer version 2.0.2f2 Support
Default Browser: Version: 600 - SDK 10.10
Flip4Mac WMV Plugin: Version: 2.4.2.4 Support
OfficeLiveBrowserPlugin: Version: 12.3.6 Support
RealPlayer Plugin: Version: Unknown
Silverlight: Version: 5.1.30514.0 - SDK 10.6 Support
FlashPlayer-10.6: Version: 15.0.0.223 - SDK 10.6 Support
DivXBrowserPlugin: Version: 1.4 Support
Flash Player: Version: 15.0.0.223 - SDK 10.6 Support
QuickTime Plugin: Version: 7.7.3
iPhotoPhotocast: Version: 7.0
AdobePDFViewer: Version: 9.5.5 Support
JavaAppletPlugin: Version: Java 7 Update 71 Check version
3rd Party Preference Panes: ℹ️
Flash Player Support
Java Support
Microsoft Mouse Support
MusicManager Support
Time Machine: ℹ️
Skip System Files: NO
Mobile backups: ON
Auto backup: NO - Auto backup turned off
Volumes being backed up:
Data: Disk size: 319.21 GB Disk used: 89.17 GB
Destinations:
Passport [Local]
Total size: 499.76 GB
Total number of backups: 25
Oldest backup: 2014-05-10 16:56:40 +0000
Last backup: 2014-11-14 17:38:44 +0000
Size of backup disk: Adequate
Backup size 499.76 GB > (Disk used 89.17 GB X 3)
Top Processes by CPU: ℹ️
3% WindowServer
1% Google Chrome Canary
1% coreaudiod
0% systemstatsd
0% ps
Top Processes by Memory: ℹ️
174 MB Google Chrome Canary
84 MB Google Chrome Helper
64 MB mds_stores
52 MB Finder
45 MB iconservicesagent
Virtual Memory Information: ℹ️
3.02 GB Free RAM
1.69 GB Active RAM
317 MB Inactive RAM
753 MB Wired RAM
8.69 GB Page-ins
156 MB Page-outs
I hope to hear from anyone even to knock me in the head, lol. Thanks in advance and I'll be around trying to figure this out.1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.
Don't be put off by the complexity of these instructions. The process is much less complicated than the description. You do harder tasks with the computer all the time.
2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.
There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
3. Below are instructions to run a UNIX shell script, a type of program. As I wrote above, it changes nothing. It doesn't send or receive any data on the network. All it does is to generate a human-readable report on the state of the computer. That report goes nowhere unless you choose to share it. If you prefer, you can act on it yourself without disclosing the contents to me or anyone else.
You should be wondering whether you can believe me, and whether it's safe to run a program at the behest of a stranger. In general, no, it's not safe and I don't encourage it.
In this case, however, there are a couple of ways for you to decide whether the program is safe without having to trust me. First, you can read it. Unlike an application that you download and click to run, it's transparent, so anyone with the necessary skill can verify what it does.
You may not be able to understand the script yourself. But variations of the script have been posted on this website thousands of times over a period of years. The site is hosted by Apple, which does not allow it to be used to distribute harmful software. Any one of the millions of registered users could have read the script and raised the alarm if it was harmful. Then I would not be here now and you would not be reading this message.
Nevertheless, if you can't satisfy yourself that these instructions are safe, don't follow them. Ask for other options.
4. Here's a summary of what you need to do, if you choose to proceed:
☞ Copy a line of text in this window to the Clipboard.
☞ Paste into the window of another application.
☞ Wait for the test to run. It usually takes a few minutes.
☞ Paste the results, which will have been copied automatically, back into a reply on this page.
The sequence is: copy, paste, wait, paste again. You don't need to copy a second time. Details follow.
5. You may have started the computer in "safe" mode. Preferably, these steps should be taken in “normal” mode, under the conditions in which the problem is reproduced. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.
6. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.
7. The script is a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, though you may not see all of it in the browser window, and you can then copy it. If you try to select the line by dragging across the part you can see, you won't get all of it.
Triple-click anywhere in the line of text below on this page to select it:
PATH=/usr/bin:/bin:/usr/sbin:/sbin:/usr/libexec;clear;cd;p=(Software Hardware Memory Diagnostics Power FireWire Thunderbolt USB Fonts SerialATA 4 1000 25 5120 KiB/s 1024 85 \\b%% 20480 1 MB/s 25000 ports ' com.clark.\* \*dropbox \*genieo\* \*GoogleDr\* \*k.AutoCAD\* \*k.Maya\* vidinst\* ' DYLD_INSERT_LIBRARIES\ DYLD_LIBRARY_PATH -86 "` route -n get default|awk '/e:/{print $2}' `" 25 N\\/A down up 102400 25600 recvfrom sendto CFBundleIdentifier 25 25 25 1000 MB ' com.adobe.AAM.Updater-1.0 com.adobe.AdobeCreativeCloud com.adobe.CS4ServiceManager com.adobe.CS5ServiceManager com.adobe.fpsaud com.adobe.SwitchBoard com.apple.aelwriter com.apple.AirPortBaseStationAgent com.apple.FolderActions.enabled com.apple.FolderActions.folders com.apple.installer.osmessagetracing com.apple.mrt.uiagent com.apple.ReportCrash.Self com.apple.rpmuxd com.apple.SafariNotificationAgent com.apple.usbmuxd com.google.keystone.agent com.google.keystone.daemon com.microsoft.office.licensing.helper com.oracle.java.Helper-Tool com.oracle.java.JavaUpdateHelper ' ' 879294308 461455494 3627668074 1083382502 1274181950 1855907737 1848501757 464843899 3694147963 1417519526 1233118628 2456546649 2806998573 2778718105 2636415542 842973933 3301885676 891055588 998894468 695903914 4136085286 ' 51 5120 files );N5=${#p[@]};p[N5]=` networksetup -listnetworkserviceorder|awk ' NR>1 { sub(/^\([0-9]+\) /,"");n=$0;getline;} $NF=="'${p[26]}')" { sub(/.$/,"",$NF);print n;exit;} ' `;f=('\n%s: %s\n' '\n%s\n\n%s\n' '\nRAM details\n%s\n' %s\ %s '%s\n-\t%s\n' );S0() { echo ' { q=$NF+0;$NF="";u=$(NF-1);$(NF-1)="";gsub(/^ +| +$/,"");if(q>='${p[$1]}') printf("%s (UID %s) is using %s '${p[$2]}'",$0,u,q);} ';};s=(' s/[0-9A-Za-z._]+@[0-9A-Za-z.]+\.[0-9A-Za-z]{2,4}/EMAIL/g;/faceb/s/(at\.)[^.]+/\1NAME/g;/\/Shared/!s/(\/Users\/)[^ /]+/\1USER/g;s/[-0-9A-Fa-f]{22,}/UUID/g;' ' s/^ +//;/de: S|[nst]:/p;' ' {sub(/^ +/,"")};/er:/;/y:/&&$2<'${p[10]} ' 1s/://;3,6d;/[my].+:/d;s/^ {4}//;H;${ g;s/\n$//;/s: (E[^m]|[^EO])|x([^08]|02[^F]|8[^0])/p;} ' ' 5h;6{ H;g;/P/!p;} ' ' ($1~/^Cy/&&$3>'${p[11]}')||($1~/^Cond/&&$2!~/^N/) ' ' /:$/{ N;/:.+:/d;s/ *://;b0'$'\n'' };/^ *(V.+ [0N]|Man).+ /{ s/ 0x.... //;s/[()]//g;s/(.+: )(.+)/ (\2)/;H;};$b0'$'\n'' d;:0'$'\n'' x;s/\n\n//;/Apple[ ,]|Genesy|Intel|SMSC/d;s/\n.*//;/\)$/p;' ' s/^.*C/C/;H;${ g;/No th|pms/!p;} ' '/= [^GO]/p' '{$1=""};1' ' /Of/!{ s/^.+is |\.//g;p;} ' ' $0&&!/ / { n++;print;} END { if(n<10) print "com.apple.";} ' ' { sub(/ :/,"");print|"tail -n'${p[12]}'";} ' ' NR==2&&$4<='${p[13]}' { print $4;} ' ' END { $2/=256;if($2>='${p[15]}') print int($2) } ' ' NR!=13{next};{sub(/[+-]$/,"",$NF)};'"`S0 21 22`" 'NR!=2{next}'"`S0 37 17`" ' NR!=5||$8!~/[RW]/{next};{ $(NF-1)=$1;$NF=int($NF/10000000);for(i=1;i<=3;i++){$i="";$(NF-1-i)="";};};'"`S0 19 20`" 's:^:/:p' '/\.kext\/(Contents\/)?Info\.plist$/p' 's/^.{52}(.+) <.+/\1/p' ' /Launch[AD].+\.plist$/ { n++;print;} END { if(n<200) print "/System/";} ' '/\.xpc\/(Contents\/)?Info\.plist$/p' ' NR>1&&!/0x|\.[0-9]+$|com\.apple\.launchctl\.(Aqua|Background|System)$/ { print $3;} ' ' /\.(framew|lproj)|\):/d;/plist:|:.+(Mach|scrip)/s/:[^:]+//p ' '/^root$/p' ' !/\/Contents\/.+\/Contents|Applic|Autom|Frameworks/&&/Lib.+\/Info.plist$/ { n++;print;} END { if(n<1100) print "/System/";} ' '/^\/usr\/lib\/.+dylib$/p' ' /Temp|emac/{next};/(etc|Preferences|Launch[AD].+)\// { sub(".(/private)?","");n++;print;} END { split("'"${p[41]}"'",b);split("'"${p[42]}"'",c);for(i in b) print b[i]".plist\t"c[i];if(n<500) print "Launch";} ' ' /\/(Contents\/.+\/Contents|Frameworks)\/|\.wdgt\/.+\.([bw]|plu)/d;p;' 's/\/(Contents\/)?Info.plist$//;p' ' { gsub("^| |\n","\\|\\|kMDItem'${p[35]}'=");sub("^...."," ") };1 ' p '{print $3"\t"$1}' 's/\'$'\t''.+//p' 's/1/On/p' '/Prox.+: [^0]/p' '$2>'${p[43]}'{$2=$2-1;print}' ' BEGIN { i="'${p[26]}'";M1='${p[16]}';M2='${p[18]}';M3='${p[31]}';M4='${p[32]}';} !/^A/{next};/%/ { getline;if($5<M1) a="user "$2"%, system "$4"%";} /disk0/&&$4>M2 { b=$3" ops/s, "$4" blocks/s";} $2==i { if(c) { d=$3+$4+$5+$6;next;};if($4>M3||$6>M4) c=int($4/1024)" in, "int($6/1024)" out";} END { if(a) print "CPU: "a;if(b) print "I/O: "b;if(c) print "Net: "c" (KiB/s)";if(d) print "Net errors: "d" packets/s";} ' ' /r\[0\] /&&$NF!~/^1(0|72\.(1[6-9]|2[0-9]|3[0-1])|92\.168)\./ { print $NF;exit;} ' ' !/^T/ { printf "(static)";exit;} ' '/apsd|BKAg|OpenD/!s/:.+//p' ' (/k:/&&$3!~/(255\.){3}0/ )||(/v6:/&&$2!~/A/ ) ' ' $1~"lR"&&$2<='${p[25]}';$1~"li"&&$3!~"wpa2";' ' BEGIN { FS=":";p="uniq -c|sed -E '"'s/ +\\([0-9]+\\)\\(.+\\)/\\\2 x\\\1/;s/x1$//'"'";} { n=split($3,a,".");sub(/_2[01].+/,"",$3);print $2" "$3" "a[n]$1|p;b=b$1;} END { close(p);if(b) print("\n\t* Code injection");} ' ' NR!=4{next} {$NF/=10240} '"`S0 27 14`" ' END { if($3~/[0-9]/)print$3;} ' ' BEGIN { L='${p[36]}';} !/^[[:space:]]*(#.*)?$/ { l++;if(l<=L) f=f"\n "$0;} END { F=FILENAME;if(!F) exit;if(!f) f="\n [N/A]";"cksum "F|getline C;split(C, A);C="checksum "A[1];"file -b "F|getline T;if(T!~/^(AS.+ (En.+ )?text(, with v.+)?$|(Bo|PO).+ sh.+ text ex|XM)/) F=F" ("T", "C")";else F=F" ("C")";printf("\nContents of %s\n%s\n",F,f);if(l>L) printf("\n ...and %s more line(s)\n",l-L);} ' ' s/^ ?n...://p;s/^ ?p...:/-'$'\t''/p;' 's/0/Off/p' ' END{print NR} ' ' /id: N|te: Y/{i++} END{print i} ' ' / / { print "'"${p[28]}"'";exit;};1;' '/ en/!s/\.//p' ' NR!=13{next};{sub(/[+-M]$/,"",$NF)};'"`S0 39 40`" ' $10~/\(L/&&$9!~"localhost" { sub(/.+:/,"",$9);print $1": "$9|"sort|uniq";} ' '/^ +r/s/.+"(.+)".+/\1/p' 's/(.+\.wdgt)\/(Contents\/)?Info\.plist$/\1/p' 's/^.+\/(.+)\.wdgt$/\1/p' ' /l: /{ /DVD/d;s/.+: //;b0'$'\n'' };/s: /{ /V/d;s/^ */- /;H;};$b0'$'\n'' d;:0'$'\n'' x;/APPLE [^:]+$/d;p;' ' /^find: /d;p;' "`S0 44 45`" ' BEGIN{FS="= "} /Path/{print $2} ' ' /^ *$/d;s/^ */ /;' ' s/^.+ |\(.+\)$//g;p ' '/\.(appex|pluginkit)\/Contents\/Info\.plist$/p' ' /2/{print "WARN"};/4/{print "CRITICAL"};' 's/^.+: //p' );c1=(system_profiler pmset\ -g nvram fdesetup find syslog df vm_stat sar ps sudo\ crontab sudo\ iotop top pkgutil 'PlistBuddy 2>&1 -c "Print' whoami cksum kextstat launchctl sudo\ launchctl crontab 'sudo defaults read' stat lsbom mdfind ' for i in ${p[24]};do ${c1[18]} ${c2[27]} $i;done;' defaults\ read scutil sudo\ dtrace sudo\ profiles sed\ -En awk /S*/*/P*/*/*/C*/*/airport networksetup mdutil sudo\ lsof test osascript\ -e sysctl\ -n pluginkit sudo\ smcDiagnose );c2=(com.apple.loginwindow\ LoginHook '" /L*/P*/loginw*' "'tell app \"System Events\" to get properties of login items'|tr , \\\n" 'L*/Ca*/com.ap*.Saf*/E*/* -d 1 -name In*t -exec '"${c1[14]}"' :CFBundleDisplayName" {} \;|sort|uniq' '~ $TMPDIR.. \( -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 \)' '.??* -path .Trash -prune -o -type d -name *.app -print -prune' :${p[35]}\" :Label\" '{/,}L*/{Con,Pref}* -type f ! -size 0 -name *.plist -exec plutil -s {} \;' "-f'%N: %l' Desktop L*/Keyc*" therm sysload boot-args status " -F '\$Time \$(RefProc): \$Message' -k Sender kernel -k Message Req 'bad |Beac|caug|corru|dead[^bl]|FAIL|fail|GPU |hfs: Ru|inval|jnl:|last value [1-9]|n Cause: -|NVDA\(|pagin|proc: t|Roamed|rror|ssert|Thrott|tim(ed? ?|ing )o|WARN' -k Message Rne 'Goog|ksadm|Roame|SMC:|suhel| VALI|ver-r|xpma' -o -o -k Sender fseventsd -k Message Req SL -o -k Sender Req launchd -k Message Req de: " '-du -n DEV -n EDEV 1 10' 'acrx -o comm,ruid,%cpu' '-t1 10 1' '-f -pfc /var/db/r*/com.apple.*.{BS,Bas,Es,J,OSXU,Rem,up}*.bom' '{/,}L*/Lo*/Diag* -type f -regex .\*[cght] ! -name .?\* ! -name \*ag \( -exec grep -lq "^Thread c" {} \; -exec printf \* \; -o -true \) -execdir stat -f:%Sc:%N -t%F {} \;|sort -t: -k2 |tail -n'${p[38]} '/S*/*/Ca*/*xpc* >&- ||echo No' '-L /{S*/,}L*/StartupItems -type f -exec file {} +' '-L /S*/L*/{C*/Sec*A,Ex}* {/,}L*/{A*d,Ca*/*/Ex,Co{mpon,reM},Ex,In{p,ter},iTu*/*P,Keyb,Mail/B,Pr*P,Qu*T,Scripti,Sec,Servi,Spo,Widg}* -path \\*s/Resources -prune -o -type f -name Info.plist' '/usr/lib -type f -name *.dylib' `awk "${s[31]}"<<<${p[23]}` "/e*/{auto,{cron,fs}tab,hosts,{[lp],sy}*.conf,mach_i*/*,pam.d/*,ssh{,d}_config,*.local} {,/usr/local}/etc/periodic/*/* /L*/P*{,/*}/com.a*.{Bo,sec*.ap}*t {/S*/,/,}L*/Lau*/*t .launchd.conf" list getenv /Library/Preferences/com.apple.alf\ globalstate --proxy '-n get default' -I --dns -getdnsservers\ "${p[N5]}" -getinfo\ "${p[N5]}" -P -m\ / '' -n1 '-R -l1 -n1 -o prt -stats command,uid,prt' '--regexp --only-files --files com.apple.pkg.*|sort|uniq' -kl -l -s\ / '-R -l1 -n1 -o mem -stats command,uid,mem' '+c0 -i4TCP:0-1023' com.apple.dashboard\ layer-gadgets '-d /L*/Mana*/$USER&&echo On' '-app Safari WebKitDNSPrefetchingEnabled' "+c0 -l|awk '{print(\$1,\$3)}'|sort|uniq -c|sort -n|tail -1|awk '{print(\$2,\$3,\$1)}'" -m 'L*/{Con*/*/Data/L*/,}Pref* -type f -size 0c -name *.plist.???????|wc -l' kern.memorystatus_vm_pressure_level '3>&1 >&- 2>&3' );N1=${#c2[@]};for j in {0..9};do c2[N1+j]=SP${p[j]}DataType;done;N2=${#c2[@]};for j in 0 1;do c2[N2+j]="-n ' syscall::'${p[33+j]}':return { @out[execname,uid]=sum(arg0) } tick-10sec { trunc(@out,1);exit(0);} '";done;l=(Restricted\ files Hidden\ apps 'Elapsed time (s)' POST Battery Safari\ extensions Bad\ plists 'High file counts' User Heat System\ load boot\ args FileVault Diagnostic\ reports Log 'Free space (MiB)' 'Swap (MiB)' Activity 'CPU per process' Login\ hook 'I/O per process' Mach\ ports kexts Daemons Agents XPC\ cache Startup\ items Admin\ access Root\ access Bundles dylibs Apps Font\ issues Inserted\ dylibs Firewall Proxies DNS TCP/IP Wi-Fi Profiles Root\ crontab User\ crontab 'Global login items' 'User login items' Spotlight Memory Listeners Widgets Parental\ Controls Prefetching SATA Descriptors App\ extensions Lockfiles Memory\ pressure SMC );N3=${#l[@]};for i in 0 1 2;do l[N3+i]=${p[5+i]};done;N4=${#l[@]};for j in 0 1;do l[N4+j]="Current ${p[29+j]}stream data";done;A0() { id -G|grep -qw 80;v[1]=$?;((v[1]==0))&&sudo true;v[2]=$?;v[3]=`date +%s`;clear >&-;date '+Start time: %T %D%n';};for i in 0 1;do eval ' A'$((1+i))'() { v=` eval "${c1[$1]} ${c2[$2]}"|'${c1[30+i]}' "${s[$3]}" `;[[ "$v" ]];};A'$((3+i))'() { v=` while read i;do [[ "$i" ]]&&eval "${c1[$1]} ${c2[$2]}" \"$i\"|'${c1[30+i]}' "${s[$3]}";done<<<"${v[$4]}" `;[[ "$v" ]];};A'$((5+i))'() { v=` while read i;do '${c1[30+i]}' "${s[$1]}" "$i";done<<<"${v[$2]}" `;[[ "$v" ]];};';done;A7(){ v=$((`date +%s`-v[3]));};B2(){ v[$1]="$v";};for i in 0 1;do eval ' B'$i'() { v=;((v['$((i+1))']==0))||{ v=No;false;};};B'$((3+i))'() { v[$2]=`'${c1[30+i]}' "${s[$3]}"<<<"${v[$1]}"`;} ';done;B5(){ v[$1]="${v[$1]}"$'\n'"${v[$2]}";};B6() { v=` paste -d: <(printf "${v[$1]}") <(printf "${v[$2]}")|awk -F: ' {printf("'"${f[$3]}"'",$1,$2)} ' `;};B7(){ v=`grep -Fv "${v[$1]}"<<<"$v"`;};C0() { [[ "$v" ]]&&sed -E "$s"<<<"$v";};C1() { [[ "$v" ]]&&printf "${f[$1]}" "${l[$2]}" "$v"|sed -E "$s";};C2() { v=`echo $v`;[[ "$v" != 0 ]]&&C1 0 $1;};C3() { v=`sed -E "${s[63]}"<<<"$v"`&&C1 1 $1;};for i in 1 2;do for j in 0 2 3;do eval D$i$j'(){ A'$i' $1 $2 $3; C'$j' $4;};';done;done;{ A0;D20 0 $((N1+1)) 2;D10 0 $N1 1;B0;C2 27;B0&&! B1&&C2 28;D12 15 37 25 8;A1 0 $((N1+2)) 3;C0;D13 0 $((N1+3)) 4 3;D23 0 $((N1+4)) 5 4;D13 0 $((N1+9)) 59 50;for i in 0 1 2;do D13 0 $((N1+5+i)) 6 $((N3+i));done;D13 1 10 7 9;D13 1 11 8 10;B1&&D13 40 53 67 55;D22 2 12 9 11;D12 3 13 10 12;D23 4 19 44 13;D23 5 14 12 14;D22 6 36 13 15;D22 38 52 66 54;D22 7 37 14 16;D23 8 15 38 17;D22 9 16 16 18;B1&&{ D22 35 49 61 51;D22 11 17 17 20;for i in 0 1;do D22 28 $((N2+i)) 45 $((N4+i));done;};D22 12 44 54 45;D22 12 39 15 21;A1 13 40 18;B2 4;B3 4 0 19;A3 14 6 32 0;B4 0 5 11;A1 17 41 20;B7 5;C3 22;B4 4 6 21;A3 14 7 32 6;B4 0 7 11;B3 4 0 22;A3 14 6 32 0;B4 0 8 11;B5 7 8;B1&&{ A2 19 26 23;B7 7;C3 23;};A2 18 26 23;B7 7;C3 24;D13 4 21 24 26;B4 4 12 26;B3 4 13 27;A1 4 22 29;B7 12;B2 14;A4 14 6 52 14;B2 15;B6 14 15 4;B3 0 0 30;C3 29;A1 4 23 27;B7 13;C3 30;B3 4 0 65;A3 14 6 32 0;B4 0 16 11;A1 39 50 64;B7 16;C3 52;D13 24 24 32 31;D13 25 37 32 33;A2 23 18 28;B2 16;A2 16 25 33;B7 16;B3 0 0 34;B2 21;A6 47 21&&C0;B1&&{ D13 21 0 32 19;D13 10 42 32 40;D22 29 35 46 39;};D23 14 1 62 42;D12 34 43 53 44;D12 22 20 32 25;D22 0 $((N1+8)) 51 32;D13 4 8 41 6;D12 26 28 35 34;D13 27 29 36 35;A2 27 32 39&&{ B2 19;A2 33 33 40;B2 20;B6 19 20 3;};C2 36;D23 33 34 42 37;B1&&D23 35 45 55 46;D23 32 31 43 38;D12 36 47 32 48;D13 20 42 32 41;D13 37 2 48 43;D13 4 5 32 1;D13 4 3 60 5;D12 26 48 49 49;B3 4 22 57;A1 26 46 56;B7 22;B3 0 0 58;C3 47;D22 4 4 50 0;D12 4 51 32 53;D23 22 9 37 7;A7;C2 2;} 2>/dev/null|pbcopy;exit 2>&-
Copy the selected text to the Clipboard by pressing the key combination command-C.
8. Launch the built-in Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Click anywhere in the Terminal window and paste by pressing command-V. The text you pasted should vanish immediately. If it doesn't, press the return key.
9. If you see an error message in the Terminal window such as "Syntax error" or "Event not found," enter
exec bash
and press return. Then paste the script again.
10. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. In most cases, the difference is not important. If you don't know the password, or if you prefer not to enter it, press the key combination control-C or just press return three times at the password prompt. Again, the script will still run.
If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.
11. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, there will be nothing in the Terminal window and no indication of progress. Wait for the line
[Process completed]
to appear. If you don't see it within half an hour or so, the test probably won't complete in a reasonable time. In that case, close the Terminal window and report what happened. No harm will be done.
12. When the test is complete, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
At the top of the results, there will be a line that begins with the words "Start time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "Process completed" message to appear in the Terminal window. Please wait for it and try again.
If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
13. When you post the results, you might see an error message on the web page: "You have included content in your post that is not permitted," or "You are not authorized to post." That's a bug in the forum software. Please post the test results on Pastebin, then post a link here to the page you created.
14. This is a public forum, and others may give you advice based on the results of the test. They speak only for themselves, and I don't necessarily agree with them.
Copyright © 2014 by Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Use Agreement for the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed. -
How do we let Apple know about the Apple ID Issue?
Hi, there seems to be an issue (Apple's end) with signing in to the Itunes store and the Mac App store. How do we let them know about the issue? Their service status shows all green lights so it seems they are not aware of the problem.... I don't know about you but I'm getting really frustrated.. !! PS It seems that my warranty has expired so I don't have direct access to their support ?! HEEEEEEEEELP! THAAAAAANX!!!!!
Milan, Italy, March 11Hi valelorandi,
I understand that you are seeing an issue with your connection to the iTunes Store and Mac App Store. I have an article for you that will help you address this issue, and it can be found below:
Can't connect to the iTunes Store - Apple Support
https://support.apple.com/en-us/HT201400
Thanks for using the Apple Support Communities. Have a good one!
-Braden -
The apple support downloads page is not working
i need to update my mac mini, but the apple support downloads page never loads.
You've tried Software Update, or it doesn't update what you want? So you go to http://support.apple.com/downloads/ and it doesn't load in your browser? Which brwoser are you using, and have you tried it with another browser? Firefox, Chrome, Opera ? Did you reset your browser, empty the cache, cookies, etc?
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there is a software being advertixed called mackeeper. said to speed up Mac performance etc. is this Apple supported?
No, that is malware. Do not download it.
If you have already downloaded it, you may need a complex procedure to uninstall it.
If it were good, you would already know about it. It would not appear in pop-up ads like the SPAM that is is.
If it were needed to maintain your Mac, Apple would have included it.
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