Mac mini shuts down after 10 seconds..

At first today, the CDs and discs kept automatically ejecting and wouldn't read (obviously). So I keep putting them back in hoping it would read or hold something. Then I restarted and the Mac Mini shuts down after 10 seconds of the seeing the desktop. Did I fry it? I did hear a weird sizzling when I put my hand on top of the mini. And is this under any warranty - I bought it Feb. 07? Any help would be greatly appreciated.

Any thoughts on that?
One or two come to mind, not least that if the unit is under warranty now (as it clearly is) and they aren't taking this fault seriously, then buying AppleCare so it remains under warranty longer isn't the right solution - having them examine it and resolve the problem is.
There's no doubt at all that in the event there is a system with a suspected fault, extending the warranty long enough that the system ceases to function and can be repaired is a good thing, but it shouldn't be necessary to go to that extreme in order to get a problem resolved now!
I would simply take this elsewhere and have it looked at. While odd noises are sometimes hard to hear in an environment where there are people and other activities going on, and thus it is reasonable to expect diagnosis of them to prove difficult, a system that shuts down of its own accord after a few seconds is clearly not working correctly. To be sure, if it is overheating, then testing it when it's cold is likely to miss the problem, but the description of the fault from the user ought to give enough clues to put the system on test long enough to see what happens when it warms up. If the fault can't then be replicated with a system that is at normal running temperature and under load, then giving it a clean bill of health is reasonable.
Thus, in your place I would ask them if they did, in fact, test it in that way. Alternatively, write a description of the fault, specifically identifying the premature shutdowns and the circumstances in which they happen (if they still do) and the noises and the circumstances in which they occur (if they still do) and take the system and description to an approved service provider and let them look at it.
If the shutdowns are no longer occurring, and the noise is absent, then whether you buy AppleCare or not is really a matter of how confident you are that the problem has gone. If you have doubts that the system is running correctly, AppleCare is expensive but at least extends the warranty sufficiently that you can stop worrying too much. Alternatively, if the problem(s) still persist, rather than AppleCare, have the system examined and repaired right now.

Similar Messages

  • Why Wont my mac Mini Shut Down After SSD Install?

    Heres the Gist,
    I have a late 2009 Mac Mini (A1283) 2.53 GHz, 4gig ram.  that i've been running as a media server.  Recently the harddrive died in it. I decided to install a Intel 320 Series GEN3 SSD Drive.  The install went fine and clean, Mac booted up perfectly, installed a new version of OSX 10.6, no issues, did all the updates. The only software I installed was Plex Media Server (http://www.plexapp.com/)  and Google Chrome.
    Now my issue is, when i go to shut the Mac Mini down, all that happens is the dock disappears and all the desktop icons then it just sits there, nothing happens.  I reset the PMU and it still does the same thing, except now the fan is on high all the time.
    Other things i've tried:
    Verifiying and Repairing the Disc Permissions
    Verifiying and Repairing the Disc
    Closing all apps before shut down
    disconnecting all network drives and external drives before shut down
    reseting the PMU
    When I get home im going to try:
    Resetting the SMU.
    Running YASU (Although its a fresh install with no apps so not to sure what it will find)
    Im looking for any and all other suggestions to try.  I was considering upgrading to 10.7 to see if its just a software glitch, but im not to sure why this would be happening now.
    thanks for any and all advice in advance

    It's SMC > Intel-based Macs: Resetting the System Management Controller (SMC)
    1. Shut down the computer.
    2. Unplug the computer's power cord.
    3. Wait fifteen seconds.
    4. Attach the computer's power cord.
    5. Wait five seconds, then press the power button to turn on the computer.
    Plus the PRAM > Resetting your Mac's PRAM and NVRAM
    1. Shut down the computer.
    2. Locate the following keys on the keyboard: Command, Option, P, and R. You will need to hold these keys down simultaneously in step 4.
    3. Turn on the computer.
    4. Press and hold the Command-Option-P-R keys. You must press this key combination before the gray screen appears.
    5. Hold the keys down until the computer restarts and you hear the startup sound for the second time.
    6. Release the keys.

  • Mac mini shut down on its own, will not restart, grey screen, spinning wheel. Unplugged everything, will still not restart. Did safe boot, will not restart after safe boot, only grey screen with spinning wheel.

    Mac mini shut down on its own. Could not restart, chime, grey screen and spinning wheel. Unplugged everything but monitor, still only chime, grey screen and spinning wheel. Started in safe boot, shut Down, will not restart.
    This happened a couple of months ago, unplugged everything and it restarted, now that won't work.

    Hi BDAqua,
    I just did the repair as you suggested. T ran the disc repair, and twice it cam back, the volume macintosh seems ti be okay, I also ran the verify and permissions repair, both came back okay.
    I was actually hoping that they would find something, so they could repair. I shut the computer down, and restated with out holding a key, and I started up great. I'm baffled.  I have moved 20 GB to an external hard drive, as I only had 10% open space.
    I have Tech Tool 6, would you recommend to run a repair check on that, or just leave well enough alone.
    I agree with you on the new Mac's, I have problems with no disc for back up, until they realize their mistake I will stay with Snow a Leopard. This is the first problem I have experienced, so I can't complain. Their last programs are not as perfected as under Steve, prior to his handling over the reins, hope this is not going to be the future we can expect from Apple.
    I will wait to here back as to your suggestion regarding the Tech Tool check
    Thanks for all your help.
    Gratefully,
    Cheri

  • Mac Mini shutting down while asleep.

    I have frequent problems with my Mac Mini shutting down while asleep. Resetting the SMC doesn't seem to help. SMC firmware is the latest version. Hardware details are:
    Model Name:          Mac mini
      Model Identifier:          Macmini6,2
      Processor Name:          Intel Core i7
      Processor Speed:          2.3 GHz
      Number of Processors:          1
      Total Number of Cores:          4
      L2 Cache (per Core):          256 KB
      L3 Cache:          6 MB
      Memory:          8 GB
      Boot ROM Version:          MM61.0106.B03
      SMC Version (system):          2.8f1
    OS X 10.9.1

    If you have more than one user account, you must be logged in as an administrator to carry out these instructions.
    This procedure is a diagnostic test. It makes no changes to your data.
    Please triple-click anywhere in the line below on this page to select it:
    syslog -k Sender kernel -k Message CSeq 'n Cause: -' | tail | awk '/:/{$4=""; print}' | pbcopy
    Copy the selected text to the Clipboard by pressing the key combination command-C.
    Launch the built-in Terminal application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
    Paste into the Terminal window by pressing the key combination command-V. I've tested these instructions only with the Safari web browser. If you use another browser, you may have to press the return key after pasting.
    Wait for a new line ending in a dollar sign (“$”) to appear below what you entered.
    The output of the command will be automatically copied to the Clipboard. If the command produced no output, the Clipboard will be empty. Paste into a reply to this message.

  • Podcast application shuts down after seconds of use on 5th gen ptouch. On/off attmpt does not fix. Ideas?

    Podcast application shuts down after seconds of use on 5th gen ptouch. On/off attmpt does not fix. Ideas?

    See:
    iOS: An app you installed unexpectedly quits, stops responding, or won’t open
    Contact the developer/go to their support site if only one app.
    Restore from backup. See:
    iOS: How to back up

  • MY mac mini shut down unexpectedly and now it won't restart properly

    My mac mini shut down unexpectedly.  When I restarted it the screen turns blue and a box pops up that advises "Finder quit unexpectedly".  It gives me an option to ignore, Report, or Reopen.  The cursor works, but none of those button work.  I'm stuck on this screen.  I tried all the support suggestions with no luck.  What else can I do?

    The "worm" as you call it is usually referred to as a Thermometer progress bar. It is showing that your Hard Drive cannot be mounted, and a Disk Utility (Repair Disk) is taking place. If not successful, your Mac will shut down, since it cannot be started up successfully.
    You have unresolved Damage to the Disk Directory.
    If you do not have Backups, making them should be Top Priority.
    Otherwise, boot your Mac from an alternate Boot Drive. If you do not already have one, buy a drive to replace the Internal Drive currently inside your Mac, and an External enclosure to run it in. Install Mac OS X on it and boot your Mac from the fresh Install.
    Then you can attempt to repair or salvage from the old drive at your leisure, using the full power of Mac OS X to do so. When your situation is stable, swap the Internal and External drives.

  • My mac mini shuts down 15 minutes into watching Netflix. Why?

    After watching Netflix for 15 minutes, my Mac mini shuts off. I've tried to reboot it, log back on, but again the computer shuts off completely after another minute. I bought the Mac mini in 2008. Any idea what could be causing this problem, or how to fix it?

    Check System Preferences under Energy Saver. You may have the system set to go to sleep when inactive for 15 minutes. Netflix playback isn't necessarily seen as the computer being 'active', because the keyboard and mouse are not providing any input. This may be more especially true if you are using a browser other than Safari to access Netflix.

  • 2012 Mac Mini shuts down at night on its own.

    Every night for the last week my Mac mini shuts all the way down at night.  I have not made any changes to this machine it just started doing this on its own.  When I reboot in the morning it tells me that the computer has shut down and then gives the following for the error report:
    Anonymous UUID:       E6A1AB4A-69C1-7F0F-E205-C4588CCB015A
    Thu Jul  3 11:51:44 2014
    panic(cpu 0 caller 0xffffff8027ed1066): trying to interlock destroyed mutex (0xffffff80715265f0)
    Backtrace (CPU 0), Frame : Return Address
    0xffffff8211f33680 : 0xffffff8027e22fa9
    0xffffff8211f33700 : 0xffffff8027ed1066
    0xffffff8211f33710 : 0xffffff802816017c
    0xffffff8211f33730 : 0xffffff802816140e
    0xffffff8211f33770 : 0xffffff8027fffbd0
    0xffffff8211f337c0 : 0xffffff8027fdc148
    0xffffff8211f33810 : 0xffffff8027fdb710
    0xffffff8211f33850 : 0xffffff8027fe27d0
    0xffffff8211f33880 : 0xffffff8027fda63f
    0xffffff8211f33940 : 0xffffff8028010c6b
    0xffffff8211f339f0 : 0xffffff8028012888
    0xffffff8211f33a60 : 0xffffff8027ffd23b
    0xffffff8211f33ac0 : 0xffffff8027fd5bfb
    0xffffff8211f33b40 : 0xffffff8027fd5554
    0xffffff8211f33c00 : 0xffffff8027ff1422
    0xffffff8211f33d80 : 0xffffff8027fe96dc
    0xffffff8211f33f50 : 0xffffff8028240653
    0xffffff8211f33fb0 : 0xffffff8027ef3c56
    BSD process name corresponding to current thread: automount
    Mac OS version:
    13D65
    Kernel version:
    Darwin Kernel Version 13.2.0: Thu Apr 17 23:03:13 PDT 2014; root:xnu-2422.100.13~1/RELEASE_X86_64
    Kernel UUID: ADD73AE6-88B0-32FB-A8BB-4F7C8BE4092E
    Kernel slide:     0x0000000027c00000
    Kernel text base: 0xffffff8027e00000
    System model name: Macmini6,1 (Mac-031AEE4D24BFF0B1)
    System uptime in nanoseconds: 137393932698714
    last loaded kext at 118189293439107: com.apple.driver.AppleUSBCDC 4.2.1b5 (addr 0xffffff7fa9ed3000, size 20480)
    last unloaded kext at 116233964408599: com.apple.driver.AppleUSBCDC 4.2.1b5 (addr 0xffffff7fa9ed3000, size 16384)
    loaded kexts:
    com.symantec.kext.SymAPComm 12.6.1f9
    com.symantec.kext.fw 5.3.1f9
    com.symantec.kext.filesecurity 12.6.1f9
    com.steelseries.BoardListener 8.28
    com.logmein.driver.LogMeInSoundDriver 1.0.3
    com.seagate.driver.PowSecLeafDriver_10_5 5.2.4
    at.obdev.nke.LittleSnitch 4202
    com.symantec.kext.ips 3.9.2f1
    com.symantec.kext.pf 5.6.1f9
    com.symantec.kext.internetSecurity 5.3.1f8
    com.seagate.driver.PowSecDriverCore 5.2.4
    com.apple.driver.AppleUSBCDC 4.2.1b5
    com.apple.driver.AppleBluetoothMultitouch 80.14
    com.apple.filesystems.autofs 3.0
    com.apple.iokit.IOBluetoothSerialManager 4.2.4f1
    com.apple.driver.X86PlatformShim 1.0.0
    com.apple.driver.AGPM 100.14.15
    com.apple.driver.ApplePlatformEnabler 2.0.9d1
    com.apple.driver.AppleMikeyHIDDriver 124
    com.apple.driver.AppleHDA 2.6.1f2
    com.apple.driver.AudioAUUC 1.60
    com.apple.driver.AppleLPC 1.7.0
    com.apple.driver.AppleSMCPDRC 1.0.0
    com.apple.iokit.IOUserEthernet 1.0.0d1
    com.apple.Dont_Steal_Mac_OS_X 7.0.0
    com.apple.driver.AppleHWAccess 1
    com.apple.driver.AppleUpstreamUserClient 3.5.13
    com.apple.driver.AppleMCCSControl 1.1.12
    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.4f1
    com.apple.driver.AppleMikeyDriver 2.6.1f2
    com.apple.driver.AppleThunderboltIP 1.1.2
    com.apple.driver.AppleIntelHD4000Graphics 8.2.6
    com.apple.driver.AppleIntelFramebufferCapri 8.2.6
    com.apple.iokit.IOUSBAttachedSCSI 1.0.5
    com.apple.iokit.SCSITaskUserClient 3.6.6
    com.apple.driver.AppleIRController 325.7
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
    com.apple.BootCache 35
    com.apple.driver.XsanFilter 404
    com.apple.iokit.IOAHCIBlockStorage 2.5.1
    com.apple.driver.AppleFWOHCI 5.0.2
    com.apple.driver.AppleSDXC 1.5.2
    com.apple.driver.AppleUSBHub 666.4.0
    com.apple.iokit.AppleBCM5701Ethernet 3.8.1b2
    com.apple.driver.AirPort.Brcm4331 700.20.22
    com.apple.driver.AppleAHCIPort 3.0.0
    com.apple.driver.AppleUSBEHCI 660.4.0
    com.apple.driver.AppleUSBXHCI 677.4.0
    com.apple.driver.AppleACPIButtons 2.0
    com.apple.driver.AppleRTC 2.0
    com.apple.driver.AppleHPET 1.8
    com.apple.driver.AppleSMBIOS 2.1
    com.apple.driver.AppleACPIEC 2.0
    com.apple.driver.AppleAPIC 1.7
    com.apple.driver.AppleIntelCPUPowerManagementClient 217.92.1
    com.apple.nke.applicationfirewall 153
    com.apple.security.quarantine 3
    com.apple.driver.AppleIntelCPUPowerManagement 217.92.1
    com.apple.driver.AppleBluetoothHIDKeyboard 170.15
    com.apple.driver.AppleHIDKeyboard 170.15
    com.apple.driver.AppleMultitouchDriver 245.13
    com.apple.kext.triggers 1.0
    com.apple.iokit.IOSerialFamily 10.0.7
    com.apple.driver.DspFuncLib 2.6.1f2
    com.apple.vecLib.kext 1.0.0
    com.apple.driver.AppleHDAController 2.6.1f2
    com.apple.iokit.IOHDAFamily 2.6.1f2
    com.apple.driver.IOBluetoothHIDDriver 4.2.4f1
    com.apple.iokit.IOAudioFamily 1.9.7fc2
    com.apple.kext.OSvKernDSPLib 1.14
    com.apple.iokit.IOBluetoothFamily 4.2.4f1
    com.apple.driver.X86PlatformPlugin 1.0.0
    com.apple.driver.AppleSMC 3.1.8
    com.apple.driver.IOPlatformPluginFamily 5.7.0d11
    com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.4f1
    com.apple.iokit.IOFireWireIP 2.2.6
    com.apple.driver.AppleSMBusController 1.0.11d1
    com.apple.driver.AppleSMBusPCI 1.0.12d1
    com.apple.iokit.IOSurface 91.1
    com.apple.iokit.IONDRVSupport 2.4.1
    com.apple.iokit.IOAcceleratorFamily2 98.20
    com.apple.AppleGraphicsDeviceControl 3.5.26
    com.apple.iokit.IOGraphicsFamily 2.4.1
    com.apple.driver.AppleUSBMergeNub 650.4.0
    com.apple.iokit.IOUSBMassStorageClass 3.6.0
    com.apple.driver.AppleThunderboltDPInAdapter 3.1.7
    com.apple.driver.AppleThunderboltDPAdapterFamily 3.1.7
    com.apple.driver.AppleThunderboltPCIDownAdapter 1.4.5
    com.apple.iokit.IOUSBHIDDriver 660.4.0
    com.apple.driver.AppleUSBComposite 656.4.1
    com.apple.driver.CoreStorage 380
    com.apple.iokit.IOFireWireSBP2 4.2.6
    com.apple.iokit.IOSCSIBlockCommandsDevice 3.6.6
    com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.6
    com.apple.driver.AppleThunderboltNHI 2.0.1
    com.apple.iokit.IOThunderboltFamily 3.2.7
    com.apple.iokit.IOFireWireFamily 4.5.5
    com.apple.iokit.IOEthernetAVBController 1.0.3b4
    com.apple.driver.mDNSOffloadUserClient 1.0.1b5
    com.apple.iokit.IOUSBUserClient 660.4.2
    com.apple.iokit.IO80211Family 630.35
    com.apple.iokit.IONetworkingFamily 3.2
    com.apple.iokit.IOAHCIFamily 2.6.5
    com.apple.iokit.IOUSBFamily 677.4.0
    com.apple.driver.AppleEFINVRAM 2.0
    com.apple.driver.AppleEFIRuntime 2.0
    com.apple.iokit.IOHIDFamily 2.0.0
    com.apple.iokit.IOSMBusFamily 1.1
    com.apple.security.sandbox 278.11
    com.apple.kext.AppleMatch 1.0.0d1
    com.apple.security.TMSafetyNet 7
    com.apple.driver.AppleKeyStore 2
    com.apple.driver.DiskImages 371.1
    com.apple.iokit.IOStorageFamily 1.9
    com.apple.iokit.IOReportFamily 23
    com.apple.driver.AppleFDEKeyStore 28.30
    com.apple.driver.AppleACPIPlatform 2.0
    com.apple.iokit.IOPCIFamily 2.9
    com.apple.iokit.IOACPIFamily 1.4
    com.apple.kec.pthread 1
    com.apple.kec.corecrypto 1.0
    Unable to gather system configuration information.Model: Macmini6,1, BootROM MM61.0106.B03, 2 processors, Intel Core i5, 2.5 GHz, 16 GB, SMC 2.7f0
    Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In
    Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x802C, 0x31364B544631473634485A2D314736443120
    Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x802C, 0x31364B544631473634485A2D314736443120
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x10E), Broadcom BCM43xx 1.0 (5.106.98.100.22)
    Bluetooth: Version 4.2.4f1 13674, 3 services, 23 devices, 1 incoming serial ports
    Network Service: Wi-Fi, AirPort, en1
    Serial ATA Device: APPLE HDD HTS545050A7E362, 500.11 GB
    USB Device: USB3.0 Hub
    USB Device: USB3.0 Hub
    USB Device: Backup+ Desk
    USB Device: Hub
    USB Device: Hub
    USB Device: Diablo III Gaming Mouse
    USB Device: Hub
    USB Device: IR Receiver
    USB Device: BRCM20702 Hub
    USB Device: Bluetooth USB Host Controller
    USB Device: USB2.0 Hub
    USB Device: USB2.0 Hub
    USB Device: Hub
    USB Device: My Passport 070A
    Thunderbolt Bus: Mac mini, Apple Inc., 23.4

    Remove the Norton/Symantec product by following the instructions on either of these pages:
    Uninstalling your Norton product for Mac
    Removing Symantec programs for Macintosh
    If you have a different version of the product, the procedure may be different. Back up all data before making any changes.

  • Mac mini shut down with USB and USB Over Current Notice

    I just spent the day dealing with my mini shutting down when I connected my iphone.  If I left it connected at restart, I got the infamous USB Over Current Notice.  I tried all suggestions and finally used an apple connector instead of the one I had been using.  Everything OK again... Other comments?  It was very time consuming and frustrating.

    Do you have other devices connected to USB ports ?
    Try to connect with a powerde hub in between.
    and look here https://discussions.apple.com/message/7191644#7191644

  • Mac Pro shuts down after setting up RAID (HELP!)

    So, I recently purchased a rev 1 Mac Pro and decided to setup a RAID using 4 750gb WD drives. I am not using a RAID card, simply using Disk Utility.
    I first combined drives in bays 1 and 2 (striped) and then combined drives in bays 3 and 4 (striped) to give me essentially two 1.5tb drives.
    I then created a mirrored RAID using the two striped raids so that I would have the speed of a striped RAID with the safety of a mirrored RAID.
    Once I did this, it showed up as one hard disk on my desktop (I was booting with an external). I then cloned my external drive to the new RAID disk on the desktop, and did so successfully.
    However, now when I try to boot from the RAID, it chimes, the Apple appears, and then the Mac Pro shuts down. I tried holding down option and all 4 drives appear. I tried booting from a different drive, and the same thing happens. I should also note that the firmware bar flashes on the screen before shutting down (looks like a really long pill).
    Any ideas? Does it sound like I did something wrong? I hate to start from scratch, as it takes all night to clone my external drive to the Mac Pro. Thanks for any help.

    Hello, Hatter. Thanks so much for the information. I went with the information from the Macworld article (I believe) "RAIDing the Mac Pro" and according to it this setup was supposedly a great idea. But, yes, it's not working out so perhaps not in this case.
    So, I have four brand new 750gb Caviar Black drives installed. If I understand you correctly, I should stripe 3 disks together, then use a 4th as backup (using Time Machine?). So, if I use the drives I have, I'll have a striped configuration that gives me 2.25TB of space, and a 750gb hard drive for backup. That technically would work for now, as I have about 660gb of data on the system (although in the future I'd need to swap out that 4th drive for a 2TB.
    So, if that is what you're suggesting, would you mind telling me exactly how I do that? I think I understand, but just want to make sure as this is my first Mac Pro and first time setting up a RAID. Thank you so much for your response.
    p.s.: I'm guessing I'll need to do a fresh start and clone my external drive all over again, correct?

  • Mac Mini shuts down during startup after update

    I've got a Late 2009 Mac Mini running Snow Leopard Server. Occasionally, it takes me awhile to restart after updates, so this could be due to the most recent update or possibly the combination of the last two...
    I went into my office, saw that there was a Safari update and decided to let it do its thing. When I came back 30 minutes later, my machine was off. I turned my machine back on, got the gray Apple screen with the spinning cog and the progress indicator for the update. A little over 10% through, the progress indicator reset. No biggie, I figured. Second time it got to the same point, it just shut down. Nada. When I restart, it does the same thing.
    I've tried resetting PRAM.
    I've tried resetting SMC.
    I've tried booting in safe mode, but that isn't working at all – just does the same thing as when I (fail to) boot normally.
    Everything but one of my screens and my keyboard is disconnected. ****, I even tried booting without either one connected (I just waited to see if it would turn off), and it failed.
    Can't think of or find anything else.
    Anyone?

    Humm.. you'll need to startup from your System Install Disc to test, repair or restore from Time Machine.
    Some options for Starting up from your Install Disc include:
    1. in an External Optical DVD Drive.
    2. from another iMac in Target Disk Mode.
    3. from a copy on a Thumb Drive or External HD.
    It's to bad that you are using Time Machine on the second HD instead of a clone with Carbon Copy Cloner - Home or SuperDuper! that you could boot from for testing, repairing and/or restoring.
    If none of the above helps?
    There is one good thing about a Mac Mini, it is much easier to tote into the local Apple Store or AASP than an iMac. see > Apple - Support - iMac - Service FAQ

  • Mac pro shuts down 5 seconds after first time starting up

    my new mac pro won`t start up properly, I push the start button, the start up image appears on my display and 5 seconds later the computer shuts down without any visible reason or notification. It`s a Mac Pro bought in the US and I`m trying to use it in Europe...
    I`ll appreciate any advice you can give me!

    Try a SMC reset.
    DALE

  • My Mac mini shuts down instead of sleeping.

    I've been leaving my brand-new Mac mini on, assuming it would go to sleep like my macBook or dear, departed iMac would.  I'm running OS 10.8.4, and I have the Energy Saver settings so the display goes to sleep after 15 minutes and the CPU sleeps after 1 hour.  Instead, I return to find it shut down, hard: no white LED (blinking or steady), it won't respond to keyboard, mouse clicks, or even the power button.  The only way I can get it back is to unplug the power cord, then do a full-up start.  I have a Belkin powered USB hub attached and a Firewire external HD for Time Machine.
    I need to know before the warranty expires--is this a hardware issue? 
    I'll be really upset if all the migration and setup I just did was a waste of time because of a hardware defect.  I ultimately plan on making this a home theater PC, and if I can't rely on it to stay turned on, it'll be useless to me.

    1. Reset the SMC, as per > Resetting the System Management Controller
    1. Shut down the computer.
    2. Unplug the computer's power cord.
    3. Wait fifteen seconds.
    4. Attach the computer's power cord.
    5. Wait five seconds, then press the power button to turn on the computer.
    2. Click Schedule.. on the Energy Saver pane and make sure that you haven't accidently set it to Shut down at a given time.

  • Mavericks &  FileVault & logging out results in Mac mini shutting down?

    Hello.
    Did a clean install of Mavericks and set up FileVault on my primary SSD and every night, before I go home, I log out of the system (by restarting) and the machine restarts and lands on the login screen (and then I leave the office). Since I enabled FileVault, I find that when I come in the next morning, my Mac mini has shut down at some point (resulting in a failed network backups via one of my Retrospect servers as it can't find my mini on the network, since it's offline).
    - The mini is on a UPS and nothing in the UPS logs show power issues resulting in a shutdown.
    - There is no schedule (Preferences > Energy Saver > Schedule) shutting the machine down.
    - I don't have any scripts or other set schedules that shut the machine down and nobody else has physical/remote access to the machine resulting in it shutting down.
    I've checked the logs and I constantly see this when I restart the machine before leaving...
    12/18/2013 5:29:50.378 PM loginwindow[84]: ERROR | -[ApplicationManager quitPrivateProcesses] | Private process did not quit
    12/18/2013 5:29:50.418 PM sessionlogoutd[2850]: sessionlogoutd Launched
    12/18/2013 5:29:50.438 PM sessionlogoutd[2850]: DEAD_PROCESS: 84 console
    12/18/2013 5:29:50.514 PM com.apple.launchd[1]: (com.iospirit.candelair.sync) Throttling respawn: Will start in 10 seconds
    12/18/2013 5:29:50.641 PM loginwindow[84]: ERROR | -[Application hardKill:] | Application hardKill returned -600
    12/18/2013 5:29:50.642 PM loginwindow[84]: ERROR | -[Application hardKill:] | Application hardKill returned -600
    12/18/2013 5:29:50.643 PM loginwindow[84]: ERROR | -[Application hardKill:] | Application hardKill returned -600
    12/18/2013 5:29:50.000 PM kernel[0]: hfs: unmount initiated on Time Machine on device disk6
    12/18/2013 5:29:51.034 PM shutdown[2854]: reboot by _timezone:
    12/18/2013 5:29:51.000 PM kernel[0]: Kext loading now disabled.
    12/18/2013 5:29:51.000 PM kernel[0]: Kext unloading now disabled.
    12/18/2013 5:29:51.000 PM kernel[0]: Kext autounloading now disabled.
    12/18/2013 5:29:51.000 PM kernel[0]: Kernel requests now disabled.
    12/18/2013 5:29:51.034 PM shutdown[2854]: SHUTDOWN_TIME: 1387405791 33746
    Then, nothing until the next morning, when I physically have to turn the machine back on...
    12/19/2013 9:06:04.000 AM bootlog[0]: BOOT_TIME 1387461964 0
    Anyone have an idea what would be causing this? Does enabling FileVault result in an eventual shutdown if it's left sitting at the login window for too long?
    Thanks,
    Kristin.

    Hi BDAqua
    Thanks for your response.
    I looked into console for the unusual shutdown prior to my post and I found the following:
    14/02/2014 18:23:28.521 powerd[16]: com.apple.message.domain: com.apple.sleep.failure
    com.apple.message.signature: Platform Failure
    com.apple.message.summarize: YES
    Sender_Mach_UUID: 5255D529-353E-3C81-A31C-8B5064DBA765
    14/02/2014 18:23:34.837 loginwindow[41]: com.apple.message.domain: com.apple.loginwindow.autologin
    com.apple.message.servers_mounted: NO
    com.apple.message.mcxmount: NO
    com.apple.message.usermount: NO
    com.apple.message.machinemount: NO
    Sender_Mach_UUID: 743BD562-083A-33F0-8CC1-1EBBFE59CBD6
    I also did a search in String Matching for 'shutdown' and got the following:
    14/02/2014 18:22:45.483 com.apple.launchd[1]: *** Shutdown logging is enabled. ***
    14/02/2014 18:23:09.146 locationd[43]: locationd was started after an unclean shutdown
    14/02/2014 18:23:28.000 kernel[0]: Previous Shutdown Cause: 0
    I hope this is helpful.
    Jonty

  • Mac mini shuts down during startup

    Lately my Mac mini running osx lion got really slow and then when I shut it down for the night the next morning I tried to boot it up. It didn't boot up after 2 hours of grey screen and spinning wheel. I tried clearing my NVRAM but nothing happened. After that I tried to repair the disk but it said "cannot repair disk, backup as many files as you can and reformat the disk". After that I tried to reboot again and After about 30 seconds it shut down. During those 30 seconds it was normal except for there was this loading bar at the bottom. I have no Mac osx install disk because when I upgraded I just did it through the app store. Is there any way to backup my files without being able to use my computer?

    See if the Mini will boot into Target mode...
    http://support.apple.com/kb/HT1661
    If so it shoud appear as a FW drive the other Mac, we can check the system logs on the Mini for clues, or perhaps Repair the Disk if the other Mac is same OSX or newer.

Maybe you are looking for

  • Help! Brand New Lenovo A10-70 - Issue Downloading Apps

    Hi Lenovo Community, I just purchased a brand new A10-70 tablet and while I love the price and features, there appears to be on major issue. Whenever I try to download game apps from Google Playstore, the pad errors out and tells me "Application Coul

  • Assigning Parameter with Values Using A Loop,

    I have the following requirement. I have a form that has 40 parameters defined. I have another table where these 40 parameters have been defined. i.e. the same name in the table is the same name I have given to the parameter. e.g. In the table I have

  • Include heading in text file

    Hi Experts, I need your HELP to include headings START_DATE, NUM_LOGS,MBYES,RSIZE in my text file "redo_history.log" below. 05-3-2009,36, 3600,100 05-4-2009,191, 19100,100 05-5-2009,56, 5600,100 06-1-2009,220, 22000,100 06-2-2009,245, 24500,100 06-3-

  • Retrieving Old Skype Number

    Hello I have been trying to raise my concern via the skype chat but it seems its not working. But basically here is my concern.  I got a skype number a few months ago, About 1month ago, i could not continue with the payments. so now the skype number

  • Hello, I have a problem, my macbook pro runs slowly when unplugged but if I plugged it, it runs perfectly.

    Hello, I have a problem, my macbook pro runs slowly when unplugged but if I plugged it, it runs perfectly.