Mac: office issues

I had to reformat my ibookG4, and when we did, somehow my friends product key got entered, rather than mine. Now, I am having problems opening and using programs like Entourage. I get a message that says that an office program is being run on my firend's computer. I know now that it's because we have the same product id; my question is, can I change the product key, without having to uninstall and reinstall mac office?
any help/expertise/answers would really help

sysolari, Welcome to the discussion area!
Follow these steps:
Disconnect the computer from the network.
Double-click the hard disk on which Mac OS X is installed, and then double-click Applications.
Double-click Microsoft Office 2004, double-click Additional Tools, and then double-click Remove Office.
Double-click Remove Office, press and hold down the OPTION key, click Remove Licensing Information Only, and then click Remove.
Note The Continue command label changes to Remove Licensing Information Only when you press the OPTION key.
Close the Remove Office window, and then click Quit.
Start an Office 2004 for Mac program. When you are prompted, enter the correct licensing information.
Microsoft support: Error message when you try to start an Office 2004 for Mac program: "Microsoft Office 2004 is already in use"

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    Crashed Module Offset: unknown
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    Blame Module Version: unknown
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    #  1  0x0a080b06 in ___read_nocancel + 0x0000000A (libsystem_kernel.dylib + 0x00014b06)
    #  2  0x09fa062a in __sread + 0x00000023 (libsystem_c.dylib + 0x0007e62a)
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    #  6  0x02386cd9 in _McpPushFontUser + 0x00001727 (MicrosoftComponentPlugin + 0x000dccd9)
    #  7  0x02301280 in _McpSetCursor + 0x00003311 (MicrosoftComponentPlugin + 0x00057280)
    #  8  0x022fcd68 in _McpRunFontMenuIdleTasks + 0x00000A6F (MicrosoftComponentPlugin + 0x00052d68)
    #  9  0x022fc347 in _McpRunFontMenuIdleTasks + 0x0000004E (MicrosoftComponentPlugin + 0x00052347)
    # 10  0x022e28b1 in _McpFontIndexFromTokenString + 0x00001AB4 (MicrosoftComponentPlugin + 0x000388b1)
    # 11  0x022cdfae in _McpStartupFontMenu + 0x000000CA (MicrosoftComponentPlugin + 0x00023fae)
    # 12  0x000bb6de in __mh_execute_header + 0x000286DE (Microsoft Word + 0x000286de)
    # 13  0x00095dd5 in __mh_execute_header + 0x00002DD5 (Microsoft Word + 0x00002dd5)
    # 14  0x050b0c85 in __WlmMain + 0x00000061 (WLMKernel + 0x00004c85)
    # 15  0x000954f5 in __mh_execute_header + 0x000024F5 (Microsoft Word + 0x000024f5)
    # 16  0x000954a6 in __mh_execute_header + 0x000024A6 (Microsoft Word + 0x000024a6)
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    eax: 0x000c018c  ebx: 0x00000000  ecx: 0xbff69d2c  edx:0x0a080b06
    edi: 0x09feadb8  esi: 0x09feadb8  ebp: 0xbff69d48  esp:0xbff69d2c
      ss: 0x00000023  eip: 0x0a080b06   cs: 0x0000000b   ds:0x00000023
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    #  1  0x0a0819ae in _kevent + 0x0000000A (libsystem_kernel.dylib + 0x000159ae)
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    edi: 0x00000000  esi: 0x09ec08a1  ebp: 0xb0080718  esp:0xb00805ac
      ss: 0x00000023  eip: 0x0a0819ae   cs: 0x0000000b   ds:0x00000023
      es: 0x00000023   fs: 0x00000023   gs: 0x0000000f  eflags:0x00000246
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    #  1  0x0a0810ee in ___workq_kernreturn + 0x0000000A (libsystem_kernel.dylib + 0x000150ee)
    #  2  0x09f3ae79 in __pthread_wqthread + 0x000001C0 (libsystem_c.dylib + 0x00018e79)
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    edi: 0xb0103000  esi: 0xb0103000  ebp: 0xb0102f88  esp:0xb0102f6c
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      es: 0x00000023   fs: 0x00000023   gs: 0x0000000f  eflags:0x00000282
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    #  1  0x0a0810ee in ___workq_kernreturn + 0x0000000A (libsystem_kernel.dylib + 0x000150ee)
    #  2  0x09f3ae79 in __pthread_wqthread + 0x000001C0 (libsystem_c.dylib + 0x00018e79)
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    eax: 0x00100170  ebx: 0x09f3acc7  ecx: 0xb0184f6c  edx:0x0a0810ee
    edi: 0xb0185000  esi: 0xb0185000  ebp: 0xb0184f88  esp:0xb0184f6c
      ss: 0x00000023  eip: 0x0a0810ee   cs: 0x0000000b   ds:0x00000023
      es: 0x00000023   fs: 0x00000023   gs: 0x0000000f  eflags:0x00000282
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    #  1  0x0a0810ee in ___workq_kernreturn + 0x0000000A (libsystem_kernel.dylib + 0x000150ee)
    #  2  0x09f3ae79 in __pthread_wqthread + 0x000001C0 (libsystem_c.dylib + 0x00018e79)
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    eax: 0x00100170  ebx: 0x09f3acc7  ecx: 0xb0206f6c  edx:0x0a0810ee
    edi: 0xb0207000  esi: 0xb0207000  ebp: 0xb0206f88  esp:0xb0206f6c
      ss: 0x00000023  eip: 0x0a0810ee   cs: 0x0000000b   ds:0x00000023
      es: 0x00000023   fs: 0x00000023   gs: 0x0000000f  eflags:0x00000282
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    #  1  0x0a080c72 in ___semwait_signal + 0x0000000A (libsystem_kernel.dylib + 0x00014c72)
    #  2  0x09fc2883 in _sleep$UNIX2003 + 0x00000042 (libsystem_c.dylib + 0x000a0883)
    #  3  0x02ae7ce2 in _MerpCreateSession + 0x00000B3F (merp + 0x00002ce2)
    #  4  0x02ae73ae in _MerpCreateSession + 0x0000020B (merp + 0x000023ae)
    #  5  0x02ae7339 in _MerpCreateSession + 0x00000196 (merp + 0x00002339)
    #  6  0x02ae88d6 in _MerpCreateSession + 0x00001733 (merp + 0x000038d6)
    #  7  0x09f385b7 in __pthread_start + 0x00000158 (libsystem_c.dylib + 0x000165b7)
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    eax: 0x0000014e  ebx: 0xb0288ae8  ecx: 0xb0288a7c  edx:0x0a080c72
    edi: 0x09fc29a6  esi: 0xb0288ae0  ebp: 0xb0288ac8  esp:0xb0288a7c
      ss: 0x00000023  eip: 0x0a080c72   cs: 0x0000000b   ds:0x00000023
      es: 0x00000023   fs: 0x00000023   gs: 0x0000000f  eflags:0x00000246
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    #  1  0x0a080c72 in ___semwait_signal + 0x0000000A (libsystem_kernel.dylib + 0x00014c72)
    #  2  0x06d73cb5 in +[NSThread sleepForTimeInterval:] + 0x00000097 (Foundation + 0x0009fcb5)
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    #  4  0x06d727c8 in -[NSThread main] + 0x0000002D (Foundation + 0x0009e7c8)
    #  5  0x06d7274b in ___NSThread__main__ + 0x00000574 (Foundation + 0x0009e74b)
    #  6  0x09f385b7 in __pthread_start + 0x00000158 (libsystem_c.dylib + 0x000165b7)
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    eax: 0x0000014e  ebx: 0xb030a500  ecx: 0xb030a46c  edx:0x0a080c72
    edi: 0x09fc29a6  esi: 0x00000000  ebp: 0xb030a4b8  esp:0xb030a46c
      ss: 0x00000023  eip: 0x0a080c72   cs: 0x0000000b   ds:0x00000023
      es: 0x00000023   fs: 0x00000023   gs: 0x0000000f  eflags:0x00000282
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    #  1  0x0a0810ee in ___workq_kernreturn + 0x0000000A (libsystem_kernel.dylib + 0x000150ee)
    #  2  0x09f3ae79 in __pthread_wqthread + 0x000001C0 (libsystem_c.dylib + 0x00018e79)
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    eax: 0x00100170  ebx: 0x09f3acc7  ecx: 0xb040ef6c  edx:0x0a0810ee
    edi: 0xb040f000  esi: 0xb040f000  ebp: 0xb040ef88  esp:0xb040ef6c
      ss: 0x00000023  eip: 0x0a0810ee   cs: 0x0000000b   ds:0x00000023
      es: 0x00000023   fs: 0x00000023   gs: 0x0000000f  eflags:0x00000282
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    #  1  0x0a0810ee in ___workq_kernreturn + 0x0000000A (libsystem_kernel.dylib + 0x000150ee)
    #  2  0x09f3ae79 in __pthread_wqthread + 0x000001C0 (libsystem_c.dylib + 0x00018e79)
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    edi: 0xb0491000  esi: 0xb0491000  ebp: 0xb0490f88  esp:0xb0490f6c
      ss: 0x00000023  eip: 0x0a0810ee   cs: 0x0000000b   ds:0x00000023
      es: 0x00000023   fs: 0x00000023   gs: 0x0000000f  eflags:0x00000282
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    0: Microsoft Word (14.3.4.130416 Reg=en Loc=0x0409: /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/Microsoft Word
    1: mbukernel (14.3.4.130416 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/mbukernel.framework/Versions/14/mbukernel
    2: MicrosoftSetupUI (14.3.4.130416 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftSetupUI.framework/Versions/14/MicrosoftSetupUI
    3: MicrosoftComponentPlugin (14.3.4.130416 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftComponentPlugin.framework/Versions/14/MicrosoftComponentPl ugin
    4: Netlib (14.3.4.130416 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/Netlib.framework/Versions/14/Netlib
    5: MicrosoftOLE (14.3.4.130416 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftOLE.framework/Versions/14/MicrosoftOLE
    6: MicrosoftOLEAutomation (14.3.4.130416 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftOLEAutomation.framework/Versions/14/MicrosoftOLEAutomation
    7: Carbon (155 Reg=English Loc=0x0000: /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
    8: QuickTime (2599.24 Reg=English Loc=0x0000: /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
    9: merp (2.2.4.130416 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Office/merp.framework/Versions/14/merp
    10: MSXML (14.3.4.130416 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/MSXML.framework/Versions/14/MSXML
    11: MicrosoftOffice (14.3.4.130416 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftOffice.framework/Versions/14/MicrosoftOffice
    12: OfficeArt (14.3.4.130416 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/OfficeArt.framework/Versions/14/OfficeArt
    13: MicrosoftOleo (14.3.4.130416 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftOleo.framework/Versions/14/MicrosoftOleo
    14: MicrosoftMathFont (14.3.4.130416 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftMathFont.framework/Versions/14/MicrosoftMathFont
    15: MicrosoftChartPlugin (14.3.4.130416 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftChartPlugin.framework/Versions/14/MicrosoftChartPlugin
    16: MicrosoftPTLS (14.3.4.130416 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftPTLS.framework/Versions/14/MicrosoftPTLS
    17: MsgrLibClient (8.0.0.130416 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Office/MsgrLibClient.framework/Versions/14/MsgrLibClient
    18: Cocoa (19 Reg=English Loc=0x0000: /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
    19: MBURibbon (14.3.4.130416 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/MBURibbon.framework/Versions/14/MBURibbon
    20: MViewLib (14.3.4.130416 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Office/MViewLib.framework/Versions/14/MViewLib
    21: WLMUser (14.3.4.130416 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/WLMUser.framework/Versions/14/WLMUser
    22: WLMGraphicsDevice (14.3.4.130416 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/WLMGraphicsDevice.framework/Versions/14/WLMGraphicsDevice
    23: WLMKernel (14.3.4.130416 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/WLMKernel.framework/Versions/14/WLMKernel
    24: Gfx (14.3.4.130416 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/Gfx.framework/Versions/14/Gfx
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    26: MicrosoftCloudServices (14.3.4.130416 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftCloudServices.framework/Versions/14/MicrosoftCloudServices
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    31: MicrosoftOfficeDRM (14.3.4.130416 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftOfficeDRM.framework/Versions/14/MicrosoftOfficeDRM
    32: ThreadPool (14.3.4.130416 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/ThreadPool.framework/Versions/14/ThreadPool
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    225: libcrypto.0.9.8.dylib: /usr/lib/libcrypto.0.9.8.dylib
    226: AOSKit (152.2 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/AOSKit.framework/Versions/A/AOSKit
    227: AOSMigrate (1 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/AOSMigrate.framework/Versions/A/AOSMigrate
    228: ISSupport (56 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/ISSupport.framework/Versions/A/ISSupport
    229: ApplePushService (3.0 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/ApplePushService.framework/Versions/A/ApplePu shService
    230: libsasl2.2.dylib: /usr/lib/libsasl2.2.dylib
    231: libssl.0.9.8.dylib: /usr/lib/libssl.0.9.8.dylib
    232: mbunamedstrings (14.3.4.130416 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/mbunamedstrings.framework/Versions/14/mbunamedstrings
    233: CocoaTooltipParser (14.3.4.130416 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/CocoaTooltipParser.framework/Versions/14/CocoaTooltipParser
    234: WebCore (8536.28.10 Reg=English Loc=0x0000: /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebCore.frame work/Versions/A/WebCore
    235: AGL (AGL-3.2.1 Reg=English Loc=0x0000: /System/Library/Frameworks/AGL.framework/Versions/A/AGL
    236: DocEx (14.3.4.130416 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/DocEx.framework/Versions/14/DocEx
    237: WinHttp (14.3.4.130416 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/WinHttp.framework/Versions/14/WinHttp
    238: MicrosoftCredui (14.3.4.130416 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftCredui.framework/Versions/14/MicrosoftCredui
    239: MicrosoftDDCS (14.3.4.130416 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftDDCS.framework/Versions/14/MicrosoftDDCS
    240: WinAPIUI (14.3.4.130416 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/WinAPIUI.framework/Versions/14/WinAPIUI
    241: MicrosoftCSI (14.3.4.130416 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftCSI.framework/Versions/14/MicrosoftCSI
    242: MetEx (14.3.4.130416 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/MetEx.framework/Versions/14/MetEx
    243: MicrosoftFBA (14.3.4.130416 Reg=(null) Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftFBA.framework/Versions/14/MicrosoftFBA
    244: XPG (14.3.4.130416 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/XPG.framework/Versions/14/XPG
    245: MicrosoftFS (14.3.4.130416 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftFS.framework/Versions/14/MicrosoftFS
    246: MicrosoftWlmFile (14.3.4.130416 Reg=en-US Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftWlmFile.framework/Versions/14/MicrosoftWlmFile
    247: MicrosoftWebServices (14.3.4.130416 Reg=en-US Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftWebServices.framework/Versions/14/MicrosoftWebServices
    248: Oimg (14.3.4.130416 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/Oimg.framework/Versions/14/Oimg
    249: Librarian (1 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/Librarian.framework/Versions/A/Librarian
    250: CoreServicesInternal: /System/Library/PrivateFrameworks/CoreServicesInternal.framework/CoreServicesIn ternal
    251: libCSync.A.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
    252: libCGXType.A.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCGXType.A.dylib
    253: ATSHI.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/ATSHI.dylib
    254: libTraditionalChineseConverter.dylib: /System/Library/CoreServices/Encodings/libTraditionalChineseConverter.dylib
    255: libRIP.A.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
    256: libTrueTypeScaler.dylib: /System/Library/Frameworks/ApplicationServices.framework/Frameworks/ATS.framewo rk/Resources/libTrueTypeScaler.dylib
    257: libType1Scaler.dylib: /System/Library/Frameworks/ApplicationServices.framework/Frameworks/ATS.framewo rk/Resources/libType1Scaler.dylib
    258: libFontRegistryUI.dylib: /System/Library/Frameworks/ApplicationServices.framework/Frameworks/ATS.framewo rk/Resources/libFontRegistryUI.dylib
    259: libSimplifiedChineseConverter.dylib: /System/Library/CoreServices/Encodings/libSimplifiedChineseConverter.dylib
    260: libCyrillicConverter.dylib: /System/Library/CoreServices/Encodings/libCyrillicConverter.dylib
    261: libJapaneseConverter.dylib: /System/Library/CoreServices/Encodings/libJapaneseConverter.dylib
    262: libKoreanConverter.dylib: /System/Library/CoreServices/Encodings/libKoreanConverter.dylib
    263: libLatin2Converter.dylib: /System/Library/CoreServices/Encodings/libLatin2Converter.dylib
    Operating System Information
    Operating System: Mac OS X 10.8.3 (Build 12D78)
    CPU: Intel Core Duo, Number: 4, Speed: 2147 MHz
    gestaltPhysicalRAMSizeInMegabytes err = 0, result = 8192 MB
    gestaltSystemVersion err = 0, result = 0x1083
    Screen: 2560 x 1440, depth = 32, ltbr = 0, 0, 1440, 2560
    Microsoft Application Information:
    Error Reporting UUID: ED504BC3-7C57-4B20-A296-F8A887C9AE7C
    Time from launch: 0 hours, 0 minutes, 2 seconds
    Total errors on this client: 39
    Please help.  I've tired virtually every single blog fix and done several clean installs of the program with no luck and trying to get Microsoft to respond, let alone help, is impossible!!!

  • Pages vs. Mac:office

    I'm very seriously considering making the switch from Mac:Office to Pages. Pages looks amazing. While i'm not sure if I'll use certain parts of it, more is better than less, I say.
    I have to admit though, Pages appears kind of intimidating. I'm all for learning new, cool things. But will the transition/learning curve be tough?
    I'd appreciate some opinions.
    By the way, what's the difference between Pages and Pages 2?
    Thanks!
    Lindsay

    Hullo Lindzzz:
    Here we go again! iWork is not a replacement for MS office, for which most outside the corporate world might well be duly grateful. Do you really want the full-on stock-tracking, three sets of books, all-conning spreadsheet with a simple document app; or a fully fledged database for letters to friends; and the whole blah-blah etc. they pay you a retainer to put up with when you work for somebody else? Do you have a tame systems administrator to resuscitate the system after breakfast, before lunch, and just before knock-off time? Well then stick with Micro-Kafka. You've been fairly warned and don't complain.
    But coming to Pages, forget about all that. It's intuitive, so long as you play around with it and see. Read the menus and the help. And remember "undo." Your nice new Mac isn't going to disappear in a puff of blue smoke just because you changed a paragraph style. But a decade or so's penance on Word isn't going to help you one least little bit. Leave it for the corporate 9-5.
    So we come to the speed issue. I have to say that the capacity to keep up with speed typing was one of the things I tested Pges for, on the Mac I was going to buy, before I would have considered it. For text entry on a straightforward machine with a basic computer, there is frankly nothing to beat it.
    Pages does however rely almost completely on Mac OS X (Tiger!) features for its presentation of typography. You might also remember that if you make use of the more complex templates there is quite a lot going on in them, and a slowdown in text entry is the price you pay; as you would in any program that did this sort of thing. Hopefully iWork 07 might address this issue with a separate draft mode for getting words down. But you can still do this with a simple format from the blank template, and copy and paste into others.
    Remnant speed issues may be related to such things as external displays not accessing OS X features as they might, and other variables that remain a mystery. Test it on the machine you are going to use; don't expect full speed with everything turned on all the time, or in complicated layouts, and you shouldn't be disappointed. Learn to modify the provided templates and save the results as your own, and you'll soon be producing documents with your own style as you'd like it to be, instead of what Bill Gates thought you should.
    Then for its hassles and its glitches (and yes there are some) remember that you're using the second iteration of a program that's here to stay and going places. The minimal effort you spend learning it won't finish up wasted.
    Of course, if you want to wow people with Keynote, or commercially publish your fabulous documents, etc. - you're going to have to set up your own display with a Mac, or sell your printer, publisher, or boss one. Never mind, style is priceless. Or about 1600 Aussie dollars if you're that much into it that you need Quark Express. But if you spent that much on fonts and used Pages you could do even better, quite frankly.
    So anyway that's my ha'p'th. I've waited for years for a program like this. It lets your thoughts take shape as you would like them to appear; and there's simply nothing else that's ever done that without getting in the way of them.
    Cheers.

  • Why is Mac Office:2004/2008 acting strange?

    After I upgrade to Lion 10.7.3 over a month or so, I experience problems with some of my documents in Word or Excel.  The Excel opens to READ only and I am the only pperson that has the priviledge for it.  Also when I go to leave a cell, the curson locks on the cell and grabs everthing in the path I move my mouse.  I try to click it loose and nothing happens.  After a while I do get back control of the document, but again it begins to behave strangely.
    In my Word documents, I would be typing and all of a sudden the curson is some other place on the page inserting my input in the wrong place.
    I have spent hours on the phone with the tech support people with Microsoft and Apple, but no one seems to be able to have my errant software work properly. In my furstration I purchased the 2011 version of Mac Office.  I stll have the same problems after installing it. 
    I just realized also that when I did an upgrade of the MS Mac Office:2004 to 2007, I continued to save my documents in the 2008 version, but selected the 2004 format to save them.  I understand that 2004 will not even open in the Lion OS X.  So I am beginning to think I may have created an anomoly by intergrating the two versions while in the Lion OS X version.  Does anyone have any nsight to this?
    Also as part of my frustration with this software proble, I am not able to restart or shut down my Mac Mini from the drop down menu.  The wheel just spins and spins for minutes and minutes, so I finally do a power shut down.  The restart it by pressing the power button again to turn it on.  Any clue to fix this problem.
    My Mac Mini is a 2009 vintage.  I am not an extremely knowledgable computer person.  I need help.  Thanks!

    I have contacted them many many times.  For two days I waited on the phone for over 1 1/2 hours.  All total I have been on the phone with them over 6 hours and they are not able to find any problems with what I am experiencing.  Thus I fell there is something with the Lion OS X that is the main source of this glitch.  Thanks for your input.

  • Cannot print from Mac Office after Mavericks upgrade

    Hello,
    I'm finding it difficult to send a print job to a network printer from any of the Mac Office products.  I have no problem printing PDFs.  Interestingly enough, when I select Command+P and then click on the  PDF button at the bottom left of the print screen, it prints to the networked Sharp MFP printer but not to the networked Dell printer (yes, we have many flavors of printers on our campus). The inability to print directly from Word or Excel surfaced after the upgrade to Mavericks. 
    I can print PDFs to the Sharp MFP but not to any other networked printer.   I've been to the Sharp MFP website and I believe I have the latest print driver that they have available.  Any help or suggestions would be greatly appreciated.
    Thanks,
    M

    Here is a script to fix the plugins to get back some functionality to MAC OS X 10.9 printing.
    Place the plugin.py file on the desktop, open a terminal session, to do that click on the Applications Folder, then the Utilities Folder, then Terminal.
    Type CD Desktop <ENTER>, sudo python plugin.py <ENTER> and enter the admin password when prompted. Once it is finished, close the terminal window and restart the MAC.
    Tandem Printing and Document Filing will not work, actually Main Folder and Quick Folder will work but we can’t read the list of User folders as network access is restricted.
    https://www.dropbox.com/s/d0cnin8rgdhd783/plugin.zip

  • ICloud will not sync my contacts or calendar in Mac Office 2011. ICloud does however sync to my PC at work running Microsoft office 2010 and also to my IPad and IPhone. Does anyone know how to fix this?

    ICloud will not sync my contacts or calendar in Mac Office 2011. ICloud does however sync to my PC at work running Microsoft office 2010 and also to my IPad and IPhone. Does anyone know how to fix this?

    Welcome to the Apple community.
    Unfortunately Office for Mac does not support the correct protocols to work with iCloud.

  • Urgent, Please Help!!! Mac Office 2011 quit unexpectedly!!! Version 10

    Please Help, have no idea whats going on.... Whole mac office is not working, cant even open a document.
    Thanks !!!
    Process:         Microsoft Error Reporting [340]
    Path:            /Library/Application Support/Microsoft/*/Microsoft Error Reporting.app/Contents/MacOS/Microsoft Error Reporting
    Identifier:      com.microsoft.error_reporting
    Version:         2.2.6 (2.2.6)
    Build Info:      Unknown-110309~0
    Code Type:       X86 (Native)
    Parent Process:  launchd [148]
    User ID:         501
    Date/Time:       2013-03-07 00:15:43.775 +0800
    OS Version:      Mac OS X 10.8.2 (12C3012)
    Report Version:  10
    Interval Since Last Report:          175276 sec
    Crashes Since Last Report:           44
    Per-App Interval Since Last Report:  3 sec
    Per-App Crashes Since Last Report:   20
    Anonymous UUID:                      9D2C21B6-E6B5-0B63-7984-FDA706DF2419
    Crashed Thread:  0  Dispatch queue: com.apple.main-thread
    Exception Type:  EXC_BAD_ACCESS (SIGBUS)
    Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000
    VM Regions Near 0:
    --> __PAGEZERO             0000000000000000-0000000000001000 [    4K] ---/--- SM=NUL  /Library/Application Support/Microsoft/*/Microsoft Error Reporting.app/Contents/MacOS/Microsoft Error Reporting
        __TEXT                 0000000000001000-0000000000062000 [  388K] r-x/rwx SM=COW  /Library/Application Support/Microsoft/*/Microsoft Error Reporting.app/Contents/MacOS/Microsoft Error Reporting
    Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
    0   com.apple.SystemConfiguration           0x95cdf2d2 DYLD-STUB$$CFStringCreateWithFormat + 0
    1   com.microsoft.error_reporting           0x0001c3c6 0x1000 + 111558
    2   com.microsoft.error_reporting           0x0001ce30 0x1000 + 114224
    3   com.microsoft.error_reporting           0x00003987 0x1000 + 10631
    4   com.microsoft.error_reporting           0x0000339e 0x1000 + 9118
    5   com.microsoft.error_reporting           0x000032c5 0x1000 + 8901
    Thread 1:: Dispatch queue: com.apple.libdispatch-manager
    0   libsystem_kernel.dylib                  0x90f449ae kevent + 10
    1   libdispatch.dylib                       0x92337c71 _dispatch_mgr_invoke + 993
    2   libdispatch.dylib                       0x923377a9 _dispatch_mgr_thread + 53
    Thread 0 crashed with X86 Thread State (32-bit):
      eax: 0x00000000  ebx: 0xac6b6a2c  ecx: 0xac6b6aac  edx: 0xac6b69dc
      edi: 0xac6b7afc  esi: 0xac6b69cc  ebp: 0xbffffa18  esp: 0xbffff9dc
       ss: 0x00000023  efl: 0x00010286  eip: 0x95cdf2d2   cs: 0x0000001b
       ds: 0x00000023   es: 0x00000023   fs: 0x00000000   gs: 0x0000000f
      cr2: 0x00000000
    Logical CPU: 3
    Binary Images:
        0x1000 -    0x61ffb +com.microsoft.error_reporting (2.2.6 - 2.2.6) <AAC9C57B-8A25-7192-3589-30BF4A2EA735> /Library/Application Support/Microsoft/*/Microsoft Error Reporting.app/Contents/MacOS/Microsoft Error Reporting
    0x8fe40000 - 0x8fe72e57  dyld (210.2.3) <23516BE4-29BE-350C-91C9-F36E7999F0F1> /usr/lib/dyld
    0x90009000 - 0x9000dffc  libGIF.dylib (845) <714E9F0D-D7A3-3F58-B46E-FCBE0F144B23> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib
    0x9000e000 - 0x9003ffff  com.apple.DictionaryServices (1.2 - 184.4) <0D5BE86F-F40A-3E39-8569-19FCA5EDF9D3> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Diction aryServices.framework/Versions/A/DictionaryServices
    0x90040000 - 0x901c9ff7  com.apple.vImage (6.0 - 6.0) <1D1F67FE-4F75-3689-BEF6-4A46C8039E70> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.fr amework/Versions/A/vImage
    0x9020c000 - 0x90218ffd  libkxld.dylib (2050.20.9) <29C6FCF5-E450-3724-BEA5-278A954A5247> /usr/lib/system/libkxld.dylib
    0x90219000 - 0x90227fff  libxar.1.dylib (105) <343E4A3B-1D04-34A3-94C2-8C7C9A8F736B> /usr/lib/libxar.1.dylib
    0x90228000 - 0x9022bff7  libcompiler_rt.dylib (30) <CE5DBDB4-0124-3E2B-9105-989DF98DD108> /usr/lib/system/libcompiler_rt.dylib
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    0x90239000 - 0x902f7ff3  com.apple.ColorSync (4.8.0 - 4.8.0) <EFEDCB37-4F20-3CEC-A185-5D2976E11BAC> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ColorSync.framework/Versions/A/ColorSync
    0x90322000 - 0x90329ff3  com.apple.NetFS (5.0 - 4.0) <1F7041F2-4E97-368C-8F5D-24153D81BBDB> /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS
    0x9032a000 - 0x90333fff  com.apple.DiskArbitration (2.5.1 - 2.5.1) <05EF69BB-5D55-3A9E-9E5E-2EF9F84B3985> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
    0x90335000 - 0x90341ff7  com.apple.NetAuth (4.0 - 4.0) <4983C4B8-9D95-3C4D-897E-07743326487E> /System/Library/PrivateFrameworks/NetAuth.framework/Versions/A/NetAuth
    0x9045d000 - 0x9045dfff  com.apple.Carbon (154 - 155) <604ADD9D-5835-3294-842E-3A4AEBCCB548> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
    0x9049b000 - 0x9049dfff  libdyld.dylib (210.2.3) <05D6FF2A-F09B-309D-95F7-7AF10259C707> /usr/lib/system/libdyld.dylib
    0x9049e000 - 0x90596ff9  libsqlite3.dylib (138.1) <AD7C5914-35F0-37A3-9238-A29D2E26C755> /usr/lib/libsqlite3.dylib
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    0x906c7000 - 0x90743ff3  com.apple.Metadata (10.7.0 - 707.3) <6B6A6216-23D0-34CE-8099-BEE9BA42501E> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Metadata
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    0x9076e000 - 0x907d2ff3  libstdc++.6.dylib (56) <F8FA490A-8F3C-3645-ABF5-78926CE9C62C> /usr/lib/libstdc++.6.dylib
    0x907d4000 - 0x907f0ff7  libPng.dylib (845) <14C43094-C670-3575-BF9B-3A967E05EAC0> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib
    0x907f1000 - 0x908daff7  libxml2.2.dylib (22.3) <015A4FA6-5BB9-3F95-AFB8-B9281E22685B> /usr/lib/libxml2.2.dylib
    0x908db000 - 0x90935fff  com.apple.Symbolication (1.3 - 93) <684ECF0D-D416-3DF8-8B5B-3902953853A8> /System/Library/PrivateFrameworks/Symbolication.framework/Versions/A/Symbolicat ion
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    0x98e02000 - 0x98e0effa  com.apple.CrashReporterSupport (10.8.2 - 415) <BAE9900A-51E7-3AD4-A7FB-7E6CCFFB2F21> /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/Cra shReporterSupport
    0x98f6d000 - 0x9907aff3  com.apple.ImageIO.framework (3.2.0 - 845) <BF959BCB-C30A-3680-B7C2-91B327B2B63B> /System/Library/Frameworks/ImageIO.framework/Versions/A/ImageIO
    0x9907b000 - 0x990baff7  com.apple.bom (12.0 - 192) <0637E52C-D151-37B3-904F-8656B2FD44DD> /System/Library/PrivateFrameworks/Bom.framework/Versions/A/Bom
    0x991c0000 - 0x9923aff7  com.apple.securityfoundation (6.0 - 55115.4) <A959B2F5-9D9D-3C93-A62A-7399594CF238> /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoun dation
    0x9923b000 - 0x9923bfff  com.apple.Accelerate (1.8 - Accelerate 1.8) <4EC0548E-3A3F-310D-A366-47B51D5B6398> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
    0x9923c000 - 0x99281ff5  com.apple.opencl (2.1.21 - 2.1.21) <8B48DA40-593C-36D1-8E1B-6739448F38F7> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL
    0x99282000 - 0x9928dfff  libcommonCrypto.dylib (60027) <D9337AF4-C094-370E-858C-059AB6560719> /usr/lib/system/libcommonCrypto.dylib
    0x9928e000 - 0x992a3fff  com.apple.ImageCapture (8.0 - 8.0) <B8BD421F-D5A9-3FB4-8E89-AD5CFC0D4030> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture. framework/Versions/A/ImageCapture
    0x992a4000 - 0x992a5fff  liblangid.dylib (116) <E13CC8C5-5034-320A-A210-41A2BDE4F846> /usr/lib/liblangid.dylib
    0x992a6000 - 0x9933efff  com.apple.CoreServices.OSServices (557.4 - 557.4) <C724AB29-A596-3E1E-9FF1-A4E509AD843A> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServi ces.framework/Versions/A/OSServices
    0x99382000 - 0x9949eff7  com.apple.desktopservices (1.7.2 - 1.7.2) <8E74D101-8398-34F1-A463-B4950680A597> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Desk topServicesPriv
    0x998b4000 - 0x999bfff7  libJP2.dylib (845) <D409C913-6FA4-3D60-BFE0-B9FC6A02FEE0> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJP2.dylib
    0x999c0000 - 0x99a45ff7  com.apple.SearchKit (1.4.0 - 1.4.0) <454E950F-291C-3E95-8F35-05CA0AD6B327> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit
    0x99a46000 - 0x99a4affe  libcache.dylib (57) <834FDCA7-FE3B-33CC-A12A-E11E202477EC> /usr/lib/system/libcache.dylib
    0x99b6a000 - 0x99b6dfff  com.apple.help (1.3.2 - 42) <AD7EB1F0-A068-3A2C-9D59-38E59CEC0D96> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framewor k/Versions/A/Help
    0x99b6e000 - 0x99b72ff7  libmacho.dylib (829) <5280A013-4F74-3F74-BE0C-7F612C49F1DC> /usr/lib/system/libmacho.dylib
    0x99b73000 - 0x99b91ff3  com.apple.openscripting (1.3.6 - 148.2) <55738D66-CC15-3F43-9265-00C3322D39C4> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting
    0x99b92000 - 0x99b96fff  com.apple.IOSurface (86.0.3 - 86.0.3) <E3A4DB0A-1C1A-31E3-A550-5C0E1C874509> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface
    0x9a414000 - 0x9a41cfff  com.apple.CommerceCore (1.0 - 26) <AF0D1990-8CBF-3AB4-99DF-8B7AE14FB0D5> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Frameworks/C ommerceCore.framework/Versions/A/CommerceCore
    0x9a41d000 - 0x9a634fff  com.apple.CoreData (106.1 - 407.7) <17FD06D6-AD7C-345A-8FA4-1F0FBFF4DAE1> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
    0x9a65b000 - 0x9a67ffff  com.apple.PerformanceAnalysis (1.16 - 16) <18DE0F9F-1264-394D-AC56-6B2A1771DFBE> /System/Library/PrivateFrameworks/PerformanceAnalysis.framework/Versions/A/Perf ormanceAnalysis
    External Modification Summary:
      Calls made by other processes targeting this process:
        task_for_pid: 1
        thread_create: 0
        thread_set_state: 0
      Calls made by this process:
        task_for_pid: 0
        thread_create: 0
        thread_set_state: 0
      Calls made by all processes on this machine:
        task_for_pid: 239
        thread_create: 0
        thread_set_state: 0
    VM Region Summary:
    ReadOnly portion of Libraries: Total=113.4M resident=66.8M(59%) swapped_out_or_unallocated=46.6M(41%)
    Writable regions: Total=39.0M written=436K(1%) resident=532K(1%) swapped_out=0K(0%) unallocated=38.4M(99%)
    REGION TYPE                      VIRTUAL
    ===========                      =======
    MALLOC                             30.3M
    MALLOC guard page                    48K
    Memory tag=35                      7316K
    Stack                              64.5M
    __DATA                             5256K
    __DATA/__OBJC                       128K
    __IMAGE                             528K
    __IMPORT                              4K
    __LINKEDIT                         30.3M
    __OBJC                             1628K
    __OBJC/__DATA                         4K
    __PAGEZERO                            4K
    __TEXT                             83.2M
    __UNICODE                           544K
    mapped file                        84.5M
    shared memory                        12K
    ===========                      =======
    TOTAL                             307.9M
    Model: MacBookPro9,2, BootROM MBP91.00D3.B08, 2 processors, Intel Core i7, 2.9 GHz, 8 GB, SMC 2.2f41
    Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In, 512 MB
    Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533643465238432D50422020
    Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533643465238432D50422020
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xF5), Broadcom BCM43xx 1.0 (5.106.98.100.14)
    Bluetooth: Version 4.1.2f9 11046, 2 service, 11 devices, 1 incoming serial ports
    Network Service: Wi-Fi, AirPort, en1
    Serial ATA Device: APPLE HDD HTS547575A9E384, 750.16 GB
    Serial ATA Device: MATSHITADVD-R   UJ-8A8
    USB Device: 2.4G Keyboard Mouse, 0x062a  (ProVision Technology, Inc.), 0x4101, 0x14100000 / 1
    USB Device: hub_device, 0x8087  (Intel Corporation), 0x0024, 0x1a100000 / 2
    USB Device: USB Flash Disk, 0x090c  (Silicon Motion, Inc. - Taiwan), 0x1000, 0x1a120000 / 4
    USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8509, 0x1a110000 / 3
    USB Device: hub_device, 0x8087  (Intel Corporation), 0x0024, 0x1d100000 / 2
    USB Device: hub_device, 0x0424  (SMSC), 0x2513, 0x1d180000 / 3
    USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0252, 0x1d183000 / 6
    USB Device: BRCM20702 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0x1d181000 / 5
    USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821d, 0x1d181300 / 8
    USB Device: IR Receiver, apple_vendor_id, 0x8242, 0x1d182000 / 4

    That's the crash log from the error reporting app.  Nice.
    I'd suggest trying a re-install of Office 2011, and running all the updates to see that it's up to date.
    Absent that, you may wish to contact Microsoft, as it's a Microsoft application that's crashing.
    How did you install it in the first place?  From DVD or download?  Or migrate from an old machine via migration assistant?

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