Mac: Officejet 6500 e710n wireless connectivity troubles

Printer: HP Officejet 6500 e710n-z
Mac OSX Lion 10.7.5
I've successfully been printing wirlessly with my Offiject 6500 e710n for over a year. Connectivity comes and goes but I've always been able to reconnect them by either rebooting the printer or reconnecting them via the IP address of the printer. 
However it's no longer working. I've tried uninstalling the printer drivers and reinstalling and now the printer cannot be located wirelessly on the network at all (despite the fact the printer's wireless report says all connections fine). I've tried the following:
- manually add printer using the IPv4 address --> says device not found
- type printer's IP address into my web browser -->says failed to connect as the server is not responding
- connect via usb to printer --> recognises printer, sets up the wireless network, says disconnect and then it disappears again and says device not found
I'm starting to run out of ideas... Any suggestions to help me reconfigure/ re-install my printer so it works again would be greatly appreciated!
This question was solved.
View Solution.

Resolved the issue - disconnected power source to both router and printer for 60 seconds then restarted the devices and it seemed to fix things

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  • Troubles with HP OfficeJet 6500 E710n-z on Arch Linux

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    D [05/Jan/2013:16:39:10 +0100] [Job 407] Starting process "kid4" (generation 2)
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    Edit:
    After some more reading and troubleshooting, I have filed the following two bug reports at hplip:
    https://bugs.launchpad.net/hplip/+bug/1096418
    https://bugs.launchpad.net/hplip/+bug/1096421
    Last edited by jeadorf (2013-01-05 19:30:19)

    SCAN ISSUE SOLVED!!!!
    I have an HP Photosmart 6500a Plus printer that is connected via USB to a less than 1 year old Dell XPS 8300 tower running Win 7 64bit Home Premium Edition.  The print function worked fine but scans would halt mid-way through the scan and eventually the software would indicate that it had lost connection with the scanner. 
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    WOOHOO!
    Been chasing this one for several months...

  • Can Printer over network but can't scan over network with Officejet 6500 E710n

    Got an odd problem... I can print all day via my wireless network, I can even ping my printer's IP with no issues.
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    It then failed on the "Windows (WIA) Scan" step. I skip it and it fails on the "HP Twian Scan" after giving me a connection related error message. It will not let me continue the test.
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    I suggest uninstalling the full feature software from both PCs and re-installing and configuring the software on both.
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    ****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
    2015 Microsoft MVP - Windows Experience Consumer

  • Is there HP software that will allow an Officejet 6500 E710n-z to work under OS X 10.9 Mavericks?

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    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

  • Officejet 6500 E710n Moved network problems

    Hi, I previously posted on being unable to modify existing devices in windows 7. the post is here:
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    Cheers
    DT

    Hi DT,
    Thank you for posting,
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    Say "Thanks" by clicking the Kudos Star in the post that helped you.
    Please mark the post that solves your problem as "Accepted Solution"
    (Although I am employed by HP, I am speaking for myself and not for HP)

  • How do i change my setting for my fax on my hp officejet 6500 E710n-z

    I cannot get a fax without being home to accept it
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    Hi cookiesz219,
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    I work for HP.

  • Officejet 6500 e710n Solution Center for Windows 8.1

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    Say thanks by clicking the Kudos thumb up in the post.
    If my post resolve your problem please mark it as an Accepted Solution

  • Unable to connect Officejet 6500 and Wireless internet simultaneously in Snow Leopard

    Hi,
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    OK, great questions.  I'll try to address them by number:
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    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

  • Officejet 6500 and wireless router not connecting

    I just purchased an Officejet 6500 and trouble trying to connect it to my wireless router.  Each time I try to connect the printer by wireless it locks up.  The power button is not lit, but the screen is lit with no text.  At this stage I cannot shut it down or get it operating again.  I'm running Vista Business 64-bit and the router is a 2wire 1800HG through AT&T.  It runs fine with a usb connection.
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    This question was solved.
    View Solution.

    I think you've just run into a known problem with some HP network printers with 2WIRE AT&T DSL routers.
    We've identified the problem and will deploy an update sometime in the future.  Until then, the work around is to assign a static IP address to the printer. Here's one way to do this:
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    From the Officejet's front panel, access the "Advanced Setup" menu under "Network"
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    Select "IP Address" and change the last IP address group (octet) to something higher or lower. Specifically for your 2WIRE router, select 192.168.0.60.
    Press Ok and plug in the telephone line into the 2WIRE router.
    Steps 4, 5 and 6 can be done from the printer's internal web page (under the Network tab) and it might be easier than the front panel on the 6500.  To get to the internal web page, you browse to the printer's IP address which you can find by printing the Network Configuration.
    Regards / Jim B / Wireless Enthusiasts
    ( While I'm an embedded wireless systems engineer at work, on this forum I do not represent my former employer, Hewlett-Packard, or my current employer, Microsoft )
    + Click the White Kudos star on the left as a way to say "thank you" for helpful posts.

  • Officejet 6500 A wireless+Lion

    I have an officejet 6500, and am running Mac OS Lion. I keep losing the network connection.  It will work fine for  a while, then suddenly it will take forever to print, or, worse yet, never find the printer.  Any ideas? I have to restart the printer sometimes to get it back on the network.  I also find it takes forever to print large files like PDF's.  Never had this problem with my older HP!

    Let's set a static IP address for the printer:
    - Print a Network Config Page from the front of the printer. Note the printer's IP address.
    - Type that IP address into a browser to reveal the printer's internal settings.
    - Choose the Networking tab, then Wireless along the left side, then the IPv4 tab.
    - On this screen you want to set a Manual IP. You need to set an IP address outside the range that the router automatically sets (called the DHCP range). If you do not know the range, change the last set of numbers (those after the last '.') to 250
    - Use 255.255.255.0 for the subnet (unless you know it is different, if so, use that)
    - Enter your router's IP (on the Network Config Page) for the gateway.
    - Enter 8.8.8.8 for the first DNS and 8.8.4.4 for the second DNS.
    - Click 'Apply'.
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    After this you may need to redo 'Add a Printer' using the new IP address.
    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

  • HP Officejet Pro 8100 Wireless Connectivity Issue

    Hi, I've just purchased the HP Officejet Pro 8100 and have not been able to connect via wireless to the home network. I've tried connecting to 3 different routers and no success. Steps I took were as follows.
    Steps:
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    2. Install HP Driver Software
    3. Follow on screen prompt for wireless connectivity
    4. Was prompted to connect USB cord temporarily
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    Now you know why you were unable to connect.
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    This link goes to a factory reset document for your printer.
    is your printer still in warranty?
    Best regards,
    erico
    ****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
    2015 Microsoft MVP - Windows Experience Consumer

  • HP Officejet 6500 (E709n) wireless mobile printing issues using Wi-Fi...

    I have an HP Officejet 6500 (E709n series) that I can no longer print from my Android based device. I have the latest drivers installed on my Win-7 64 bit Premium edition and have flashed the most current firmware available on HP's site. There was a time not long ago where I downloaded and installed an HP app from the Android Market which allowed my mobile device to print to my wi-fi enabled and configured HP 6500. My phone crashed so I had to re-download and install apps. It seems HP ePrint Home&Biz app is the only option here and from what I've read, this app is not compatible with hP ePrint. Am I missing something or is this completely lame to discontinue support for a printer hardly a year old?
    This question was solved.
    View Solution.

    Hello JayyTeee,
    I do apologize for the issue you are having.
    It sounds as though you are printing wirelessly from your Android phone on the same network as the printer.
    This is actually different from ePrint.
    The Home & Biz app is designed primarily to print on the same wireless network.
    If the app is not finding the printer, I would make sure the phone and printer are on the same network.
    If they are on the same network, then I would try uninstalling and reinstalling the Home & Biz app from the Android Market.
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  • HP OfficeJet Pro 8600 Wireless Connection Problems

    Started having problems scanning. Then problems printing from my desktop - Unable to find printer. Uninstalled / Re-installed HP Software / Drivers; Desktop is still unable to find the printer - During setup: The IP Address is either incorrect or it is from a different wireless network that has the same name as your network.
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    The IP Address of my Desktop and Printer are the same except the last number
    The HP Scan and Print doctor sees the printer and indicates all is functioning normally
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    The only issue is configuring the printer on my desktop and actually printing from it.
    Thanks in advance for your assistance. 
    This question was solved.
    View Solution.

    Hello NorseGuy ,
    Please let me take a moment to say "Welcome" to the HP Forums.
                                         I hope you enjoy your experience!
    I see that you are having an issue with staying connected on the wireless network.
    First off, please make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
    I would also suggest going through the following document for troubleshooting  the Printer Does Not Maintain Wireless Connection
    Please feel free to write me back if you have any other questions or concerns.
    Thank you.
    Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    W a t e r b o y 71
    I work on behalf of HP

  • Officejet 6500 e710n-z cannot connect to new iMac Mavericks 10.9.5

    I"ve had the Officejet al in one for a year or more now and it has worked fine connecting well to my old Macbookair (10.5.8) with few problems printing wirelessly. Since getting a brand new Imac with spanking new software I cannot connect. There seems to be no printer drivers in the imac so I downloaded the full HP suite. Still using
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    Thanks
    Trevor P

    Hi @trevorpick , and welcome to the HP Forums!
    I see you're running into printing issues.  I would like to help.
    I would suggest deleting the printer from your print system, using this document: Uninstalling the Printer Software.
    Once you have deleted it, I would suggest verifying and repairing the disk permissions: About Disk Utility's Repair Disk Permissions feature.
    I would also suggest running your Apple updates:  OS X: Updating OS X and Mac App Store apps
    After the updates, I would recommend readding the printer via OS X v10.9 Mavericks: Installing and Using the Printer on a Mac
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    Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
    Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
    Jamieson
    I work on behalf of HP
    "Remember, I'm pulling for you, we're all in this together!" - Red Green.

  • Officejet 6700 looses wireless connection to MAC

    My 6700 keeps loosing it connection with my mac which is running 10.10.4 and the fault seems to have occurred at the time this ios update installed. I have had the mac just over a year and its all worked fine until the 10.10.4 update. I have tried re-booting the airport extreme, the mac, deleting the printer and re-installing none of which resolves the problem fully. If I re-boot the printer it will be found and I can print, but if the next job is more than 10 mins later the mac looses the printer again and will not find it. The same fault also seem present with my ipad retine display model running ios 8.4, again this has been working well for nearly two years. HELP please

    Yes distance/signal strength maters greatly for wireless.
    Get one of these...
    http://eshop.macsales.com/item/NewerTech/MXP2802NU2C/
    A 10' USB extension cable...
    http://eshop.macsales.com/item/Micro%20Accessories/USB2AA120MF/
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