Mac OS 10.10 Yosemite and HP Printer Support

Question

With the release of the New Mac OS 10.10 Yosemite, HP has provided a list of supported HP Printers, and an FAQ with Yosemite related content.
HP Supported Printers in OS 10.10 Yosemite and FAQ
If you already have an HP Printer installed and working on Mac 10.9 Mavericks, you should have no issues with upgrading to 10.10 Yosemite and still be able to print/scan.
All HP Printers that were previously supported in 10.9 Mavericks, will continue to be supported in 10.10 Yosemite.
If an HP Printer had an Apple in OS driver, it will have a driver for 10.10 Yosemite.
If there was an HP Full Feature Software for your HP Printer in 10.9 Mavericks, then an HP Full Feature Software will be available for 10.10 Yosemite.  The amount of time may vary to complete, so please remember to check your specific product page on hp.com in the future to see if an updated HP Full Feature Software is available for 10.10 Yosemite.
Troubleshooting Steps for your HP Printer and Mac OS X 10.10 Yosemite
If your HP Printer is connected to your Network and you are experiencing Communication Issues, and your HP Printer has an Embedded Web Server (EWS) then check the Bonjour Highest Priority Service is set to “9100 Printing”.  If this is not your issue, or you are connected via USB, then proceed to “Check Apple for Updates (ASU) listed further down.
Bonjour Highest Priority Service
1. Print a Network Configuration Page from your HP Printer, check hp.com for specific steps for your printer to complete this
NOTE: If your printer does not have an IP address, then you will need to follow Network troubleshooting steps from your HP Printer Product Page.
2. Enter the IP Address of your HP Printer from the Network Configuration Page into Safari or other supported Web Browsers on your Mac
3. Check for a Network tab and click
4. Click on Bonjour on the left side (Click Advanced or Advanced settings if you do not see Bonjour)
5. Locate the “Bonjour Highest Priority Service” drop down and choose “9100 Printing”
6. Click on “Apply” and or “OK” this step may vary – follow prompts to approve changes
If the above steps resolved your issue, you do not have to continue troubleshooting any further.  If you are still having issues, please continue to the next steps.
10.10 Yosemite, first off, ensure you have the latest Updates, this includes Apple Updates as well as HP Updates through Apple Software Update (ASU), presently HP Printer Software Update Ver3.0
Check Apple for Updates (ASU)
1. Click on the Apple in the top left menu bar
2. Click on “About This Mac”
3. Click on the “Software Updates…” button
4. Ensure the “Updates” icon is selected, click on “Store” from top menu
5. Click on “Reload Page”
6. Install any HP Updates (Look for the Latest “HP Printer Software Update” by version number)
Note: If you are unable to Print or Scan if this is a multi-function HP Printer, then follow the steps below.
Remove The HP Printer from the Printer Queue
1. Click on System Preferences
2. Click on Printers & Scanners
3. Click your HP Printer to highlight, then click the “-“ symbol below to remove from queue
4. Click the “Delete Printer” button to confirm
Add the HP Printer back into the Printer Queue
1. Click the “+” symbol on the lower left
2. If a drop down listed with printers appears, simply click on “Add Printer or Scanner…”
3. Select your HP Printer or series printer (this depends on the type of connection, USB/Ethernet/Wireless, so choose your HP Printer with the correct connection , IE Bonjour for single function printers, and Bonjour Multifunction for a multifunction printer)
4. After the lower part populate, click on the dropdown for “Use:” and select your HP Printer Series
5. Click on the “Add” button
If the above steps resolved your issue, you do not have to continue troubleshooting any further.  If you are still having issues, please continue to the next steps.
Before Continuing, the following steps will remove ALL Printers from Printers & Scanners, you may need your Software/Drivers for those printers to re-install if it is not part of the Apple Software Updates.
Reset Printing System:
1. Open System Preferences
2. Open Printers & Scanners
3. On the left side where printers would be listed, right click and select "Reset printing system..."
4. Click the "Reset" button when asked to confirm
5. Enter your Password and click OK (if prompted)
6. When complete, (notifications may not pop up) you will simply see the blank "Printers & Scanners", simply close
Remove HP/Hewlett-Packard Software:
1. Go to "Finder"
2. Go to "Applications"
3. Locate and open the "Hewlett-Packard" folder
4. If you see an "HP Uninstaller" listed here then run the Uninstaller, if not, then skip to step 8
5. Click on the "Continue" button
6. Enter your Password and click OK (if prompted)
7. When complete, click "Quit"
8. Remove HP or Hewlett-Packard folder (if still listed after uninstall) drag folder to the trash can
9. Right click the Trash Can in the dock, click "Empty" - then confirm to Empty Trash
 Repair Disk Permissions
1. Still in Finder, click on Applications
2. Open Utilities folder
3. Double-Click on Disk Utility
4. On the left side, click on the Hard Drive that has 10.10 Yosemite installed on to highlight it
5. Click on the "Repair Disk Permissions" near the lower middle of the window (the amount of time can vary to complete)
6. When Repair is finished, a message near the bottom window "Permissions repair complete”, now you can close Disk Utility
7. Click on the Apple in the left top corner, click on "Restart" to Restart your Mac
Manually Install HP Printer Drivers v3.0
1.This link will take you directly to Apples download for HP Printer Drivers v3.0
2. Click on the "Download" button (remember where your download is if your downloads are not on the dock)
3. Open the "HPPrinterDrviers3.0.dmg"
4. Double-click the "HewlettPackardPrinterDrivers.pkg”
5. Click on the "Continue" button
6. After reading the license agreement, click on the "Continue" button
7. Click on the "Agree" button if you agree
8. Click on the Hard Drive that 10.10 Yosemite is installed on and click Continue
9. Click the "Install" button (this will install the HP Drivers to your Mac)
10. Enter your Password and click the "Install Software" button (if prompted)
11. Click the "Close" button when "The installation was successful." message appears
Add Printer to Print Queue
1. Open System Preferences
2. Open Printers & Scanners
3. Click the "+" symbol
4. Click "Add Printer or Scanner..."
5. Click on "Photosmart Plus B210 series"
6. Click the dropdown for "Use:" and choose "HP Photosmart Plus B210 series"
7. Click on the "Add" button
If these steps did not resolve your issue, you may need to start a new thread with your specific issue, along with Operating System Information, Mac Information, and the HP Printer you are having issues with, along with the type of connection.
Thanks,
Double-U-Dee
Don't forget to give Kudos where Kudos is Due - OR - if a Response Resolved your Issue, Click the "Accept as Solution"
I am an HP employee, but my posts and replies are my own and do not reflect the opinion of HP.

Answer 1

Hi Omar,
          I hope we can help get through this, & Thank You!  So since at this point it seems the software did have problems, either from being removed previously or just the combination of a few things, upgrade, install, and uninstall.
If this is the only printer you have, then I suggest the following.
1. Go to System Preferences
2. Go to Printers & Scanners
3. (This step will remove all printers from the print queue) Right click on your printer on the left and choose "Reset Printing System"
4. Close out of Pritners & Scanners and System Preferences
5. Open Finder
6. Click on "Applications" on the left side
7. Move the HP or Hewlett-Packard folder to the Trash
8. Click "Finder" on the top menu by the Apple symbol, click on "Empty Trash" (then click Empty Trash to confirm)
9. Close Finder
10. Find the downloaded Full Feature software "HP-Inkjet-SW-OSX-Mavericks_v12.34.40" and attempt to install again
Note: Step 10 is under the assumption that your printer is still on the wireless network, and the mac is also on that same network.
11. Follow the onscreen instructions, including on the 3rd screen (Customer Install) to CHECK the box for "HP Scan".
12. Continue following instructions to install.
If the Printer was not on the wireless network still, then simply plug the USB cable in before running the installer, and choose to install USB to Wireless.  When that install is complete and you have added the Printer Queue for Bonjour, you will then want to remove the printer queue for the USB printer.
Please post back your results.  (I hope I answered the questions, if I missed something, please let me know)
Thanks,
Double-U-Dee
Don't forget to give Kudos where Kudos is Due - OR - if a Response Resolved your Issue, Click the "Accept as Solution"
I am an HP employee, but my posts and replies are my own and do not reflect the opinion of HP.