MAC OS 10.8.4 - CC desktop app is completely blank.

My CC desktop app is completely blank. What to do. (I reinstalled) already. MAC OS 10.8.4

Navigate to ~/Library/Application Support/Adobe/OOBE/opm.db and trash it. Launch CC desktop and sign in. ( http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html).

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Adobe CC desktop app is completely blank and OOBE folder is not the solution

Just bought a new mac pro and transferred all my setting/apps over via Migration Assistant. Adobe programs worked directly after transferring. However, after rebooting nothing worked. I can't remember the specific error messages because it was days ago but I think it kept asking me to install Adobe Applications Manager. Tried that and nothing changed. Tried uninstalling CC, running CC Cleaner Tool, and starting over with a fresh install. Now the desktop app installs but stays blank with no way to login or anything *EXAMPLE. Tried the OOBE folder trick *SOURCE and that doesn't make any change. Also, I have logged out from Adobe on my old machine.
Any help here would be extremely appreciated! Thanks

Seems to be working again...!
So after restart it looked the same... in startup tab it showed the cloud manager. But was not running. Went to my downloads folder where I still had the installer downloaded before my windows restore (the one downloaded yesterday was deleted after windows restore was done). Ran the installer and exually did something this time! It is installed again. At first it looked like it wanted me to download all the programs again even though I checked if they where still working... they did. (via bridge checked updates said they where all up to date).
Changed the language in the prefs panal under apps to English. Now it all looks like before I ran into this issue.
Not sure... But my guess is that it had to do with the latest windows update.
So... no need for a chat with support anymore
But... I do hope adobe will update the cloud manager asap so I can update my windows again.

Adobe CC Desktop App is completely blank

Except for the logo and the cogwheel menu.
I have no clue what caused this. I've tried reinstalling multiple times, cleared out the folders, I have no CC apps installed.
- Windows 7 Home Premium Service pack 1
- GeForce 780ti
- 16 Gigs ram
- Intel i5 4570Q
I also installed the app on my Windows 8.1 laptop, AFTER this happened, and I have had no issues with that.

Seems to be working again...!
So after restart it looked the same... in startup tab it showed the cloud manager. But was not running. Went to my downloads folder where I still had the installer downloaded before my windows restore (the one downloaded yesterday was deleted after windows restore was done). Ran the installer and exually did something this time! It is installed again. At first it looked like it wanted me to download all the programs again even though I checked if they where still working... they did. (via bridge checked updates said they where all up to date).
Changed the language in the prefs panal under apps to English. Now it all looks like before I ran into this issue.
Not sure... But my guess is that it had to do with the latest windows update.
So... no need for a chat with support anymore
But... I do hope adobe will update the cloud manager asap so I can update my windows again.

Desktop app window is blank

My desktop app fails to open and show any content. It does not "hang," it simply stays blank. I have downloaded and installed the app twice and it is still blank, restarting the computer each time. I am unable to update or sync any of my CC programs.

Hi PacosMother,
Please refer to the threads below where this issue has been fixed:
1. New Creative Cloud App unusable: it's blank!
2. https://forums.adobe.com/message/5510766
3. https://forums.adobe.com/message/6025907
Hope this helps!
Regards,
Sheena

CC Desktop app crashes mid-installation

Hey,
I work in a post-production facility, and every time we need to install an update for CC, at least half of our machines experience problems with the CC Desktop App - most of the issues have to do with softwares not showing up as installed (even though they are), and hitting "install" again on those machines, removes user preferences. The bigger issue is when the Desktop App wont launch at all, or it launches but then crashes after a few seconds, with restart being the only way to bring it back.
Needless to say these issues are problematic, but since the internet is flooded with complains I assume you're already aware of them.
The bigger problem is this time around, one of the machines that had the Desktop App crash, didn't launch the app back after restart.
I tried following the recommended instructions, removed the app with the CC Cleaner tool, changed the OOBE folder name to OOBE.old, restarted the machine again and downloaded the newest version of CC installer from the Adobe website.
When trying to reinstall, the installer reaches the "Installing" phase and crashes (more like "disappears"), without giving any form of error massage.
I should note that the machine is a mac pro (running OS X 10.9), and that before running the reinstall I checked that no processes related to adobe were running and manually made sure the CC desktop app was completely removed. I also tried installing from different users but am getting the same results.
Have you seen this issue before? Is there something else I didn't try?
Or alternatively, can I somehow download offline installers for the latest update? Having access to offline installers would make our update process way easier, both on us and on our bandwidth (having to log in to different machines and download the same updates over and over again isn't the greatest way, especially while the desktop app is so unpredictable and still has major issues).
Thanks!
Michael

For people who might be having the same issue - I ended up half-solving this by copying over and replacing the entire CC Desktop App folder (under Applications > Utilities) from another machine that was working fine.
Now the Desktop Application is actually able to launch, but for some reason After Effects is stuck at 76% updating, giving an error message that AE needs to be closed before continuing. Thing is that AE is definitely not running - I made sure of that using both activity monitor and via the command line, and also tried restarting the machine, but am still getting the same error.
I than tried quitting the CC Desktop app and launching AE (which was obviously not updated), than chose "updates" from inside AE. It launched the old adobe application manager (the machine also has CS5 installed), and installed the updates from there, where everything seem to install fine with no problems.

Blank CC desktop app

I want to update LR and can't. When I bring up my Adobe CC desktop app it is blank. I have unnistalled/installed it twice with thte same result.
And yes, I am current with my payments.

See the following discussion:
Blank Screen
https://forums.adobe.com/thread/1249756

Help! Desktop completely blank and finder not opening

Hello
I was using iTunes last night and went away to make a cup of coffee. When I went back to it, the screen was flickering all over the place and only stopped when I closed the lid down and re-opened it. The screen returned to normal, but when I closed down iTunes and then tried to do the same with Finder, the 'spinning wheel of death' cropped up. So I went into Forced Quit to try to shut them down altogether.
The shut down didn't work and since then the desktop has been completely blank. Also, although Finder is indicated as being open on the dock, the taskbar at the top is competely blank when I close all other applications down. I can open other applications (hence being able to get online here!) but when I try to close the computer down, nothing happens.
So to summarise...
Finder is not responding and will not let me close it down
The Computer will not close down at all
I can't get into a Finder window in order to delete things to free up memory.
HELP!!! To add to misery, it's a work laptop!!!
Thanks!
Powerbook G4 Mac OS X (10.3.9)
Powerbook G4 Mac OS X (10.3.9)

thanks for that.
Unfortunately i have next to no memory left to be able to download this. Have been trying to delete some files and music to make some room, but cannot do this without Finder (vicious circle!!)
any more options?!!

Setting up Remote Desktop Apps for access from a Mac with 2FA

Hi
Setting up Remote Desktop Apps for access from a Mac with 2FA.
I have a server 2012 remote access gateway, with remote apps published(which uses single signon), behind a 2FA connection (web based) and want to know if its possible to allow macs to connect to the remote Apps behind it. i cannot permanently remove any
of the above setup as it is a requirement.
When i connect from a mac i can login to both the 2FA and remote access web pages and see all the apps but when i click on any app it downloads it to the mac and when i try to run it using Remote Desktop App for MAC i get an error :
"httpendpointexception: 4, The non-proxy http connection failed to connect with the message: 500 internal Server Error."
I have tried with 2fa turned off for testing and get the same result.Does it support 2012 TSGW server? does it support Remote desktop apps? as i cant find a definitive answer on either.
Thanks in advance for any advice.

Hi,
Thank you for posting in Windows Server Forum.
From Error description it seems to be a communication issue between your Mac and your RD gateway server. If you connect from extranet, you may need Remote Desktop Gateway or a VPN/Direct Access connection to your intranet, or forward port 3389 on your router.
500 Internal Server Error seems to be a HTTP related error.
The HTTP status code in IIS 7.0, IIS 7.5, and IIS 8.0
Also, please double check the settings if you have a RD gateway implemented in you intranet.
http://redmondmag.com/articles/2013/12/24/rd-gateway-in-windows-server.aspx
In Windows Server 2012 R2 RD Gateway pluggable authentication is also introduced. This allows custom authentication routines to be used with RD Gateway. For example building a two-factor solution on top of RD Gateway is now possible which allows doing token-authentication
to the RD Gateway which works seamlessly with RD Web Access or RDP file launching.
Please check below article for more information.
Windows Server 2012 R2 is coming what does this add to RDS – VDI
In addition, please provide the log file from the client for further research.
Microsoft Remote Desktop -> About Microsoft Remote Desktop -> Send log via email
Hope it helps!
Thanks.
Dharmesh Solanki
TechNet Community Support

Creative Cloud desktop App for Mac crashes and does not work

Installed creative cloud for MAC (running OSX 10.9). App does not run. I see the Creative Cloud icon at top of screen (in menu) for about 0.5 seconds then it disappears. No error messages or warnings. I have tried to uninstall and install the desktop app many times with the same results. It appears there is no way to download the LR CC and PS CC that I paid for.
I have even tried to run this from another dmim account. Same error.
I have run disk utility - repair disk and repair permissions.
Please can someone help me with this issue?
Thank you.

Are you getting Error code 1 while running CreativeCloudInstaller.dmg file ?
If so , follow below steps :
Important : Launch Activity Monitor and "Force Quit" all the process related to Adobe like Creative Cloud setup, CoreSync, AAMupdater, AAMupdater notifier, Adobe Crash demon from Activity monitor.
1)
Click on the Finder and look for the options listed next to Apple Icon located at the top left corner of the Desktop screen and click on "Go" menu button and select "Utilities" option.
(Applications>Utiliites)
Locate Adobe Creative Cloud and Adobe Application Manager folder under Utilities window and trash both folders.
2)
Click on the below link and download & run Adobe Cleaner tool :
Select the option "Adobe Application Manager for Mac OS X 10.6" and then click on "Clean up Selected" .
https://helpx.adobe.com/content/help/en/creative-suite/kb/cs5-cleaner-tool-installation-pr oblems/_jcr_content/main-pars/accordion_container_1/accordion-par/accordion-item-1/accordi on-item-par/procedure/proc_par/step_3/step_par/download/file.res/AdobeCreativeCloudCleaner Tool.zip
3) Click on the below link and download Creative Cloud Installer file and use the same to install the Creative Cloud Desktop application.
https://ccmdls.adobe.com/AdobeProducts/KCCC/1/osx10/CreativeCloudInstaller.dmg

I am downloading the Creative Cloud desktop app on my Mac, and it starts to download but just stalls in the process and doesn't get any closer to finishing. Anyone have any suggestions. I've restarted my computer multiple times and restarted the download,

I am downloading the Creative Cloud desktop app on my Mac, and it starts to download but just stalls in the process and doesn't get any closer to finishing. Anyone have any suggestions. I've restarted my computer multiple times and restarted the download, but to no avail.

uninstall anything cc that's already installed, clean (Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6) and the reinstall, Adobe: Creative, marketing, and document management solutions

CC Desktop App constantly requires clean reinstalls to work on Mac!

Hi Adobe community,
I have had constant problems with the Creative Cloud Desktop App not loading on start up or unable to launch it manually thus crashing every single CC application on my Mac running 10.7.5. Worst still, this is at least the 3rd time on this machine I have had to run the AdobeCreativeCloudCleanerTool to be able to reinstall the Creative Cloud Desktop App to be able to start working with any CC app. It has barely been a week since the last time and it has done it again, this is rediciolous.
A few things to note.
This never has happened on two Window PCs I've seen running CC
A friend install it on their Mac (which is completely different model and probably was running OSX 10.8, though at the time I wasn't looking for that info) and I had to clean install the CC Desktop App to get it working.
I use the same subscription and jump between two machines, ie a PC at the studio and the Mac on location/at home.
If there is any extra information that would be useful to help diagnose let me know.

Hi Romsinha,
I have tried your suggestion and while it worked briefly after following your steps it is still having the same problems.
Some how I think this is a software bug for Macs that still needs resolving as I don't think everytime requiring a clean install everytime just to use Photoshop or other CC programs is optimal performance!
I would be happy to test any new fixes that are meant to fix the problem but at present I can't even tell you what version of the CC Desktop app is running as it's frozen though it supposably updated sucessfully yesterday...

CC desktop app update 1.7.0.413 freezes Mac

..well just 12h in the c.cloud and this is my third visit to the forum to solve a problem.. haven't been here so often in all this years before while using Adobe products
I would like to work not to write posts in the forum..
After login problems on first login, then dreamwaver install and crash problems, it now the desktop application.
After starting CC desktop app this morning I am offered an update to 1.7.0.413, when I do this the whole Mac (10.9.3) freezes with in a minute. Tried it now for three times without success and giving up.

follow solution 2 here, CC desktop lists applications as "Up to Date" when not installed

CC desktop app Mac sign in problem - stuck in a loop

When i try to sign in on the desktop app Mac it says I have signed out and I need to sign in again. This is a perpetual loop.
mac_os_10.7.5
many thanks for any help.
StuArt1201

Abhijit,
I'm afraid that my problem with the CC Desktop App Home panel is NOT a disk permissions issue...
Per your suggestion, I verified my hard drive, repaired permissions, and rebooted my laptop. However, when I click on the Creative Cloud icon in the Finder's menu bar, the Home panel still displays a continually spinning gear wheel, as it did previously. The Apps panel is properly displayed, and the Files and Fonts panels display "coming attractions" messages; I don't have any projects in the Behance panel.
Prior to visiting this forum, I did a Google search on the problem of "CC Desktop App Home Panel Hangs," and I found a couple posts suggesting that the only way to cure this problem is to uninstall all CC/CS6 apps, use Adobe Cleaner to clean up the CS6/CC installation, and then reinstall all the apps via CC...and that doing all this does not necessarily prevent the problem for recurring.
I must say that I'm finding certain aspects of the Creative Cloud implementation to be surprisingly buggy. I've already lost a couple day's work to dealing with Creative Cloud installation and functionality issues--which is very frustrating, to say the least.
That being said, if you have any other suggestions, I'm willing to try them, as I would like to get my Creative Cloud installation working properly.

Creative Cloud Desktop App will not install on Mac

Downloaded latest version on CC Desktop App from download center. Opened the .dmg file, double clicked on icon to install, said ok when Mac warned that this was an app downloaded from internet, entered my computer password when prompted, installer started and then stopped 3 seconds later. Actually have to restart computer to remove that stalled dialog box from screen (can't "cancel" or force quit or simply hit the red, close button). Now, when I open an app like inDesign, I get a "Your application install seems to be damaged, Please reinstall the application." I would be happy to reinstall but I can't because the desktop app itself won't install. Any clues out there?

I am Windows, but have a few saved Mac links... your problem looks to ME like one of permissions
Mac and Root User http://forums.adobe.com/thread/879931
-and http://forums.adobe.com/thread/940869?tstart=0
-Enable Mac Root User https://forums.adobe.com/thread/1156604
or
Link for Download & Install & Setup & Activation problems may help
-Chat http://www.adobe.com/support/download-install/supportinfo/

Creative cloud desktop app blank - Mac

Hi,
I have been experiencing the issue with a "blank" screen when logged into the Creative Cloud Desktop. I've tried uninstalling & reinstalling the desktop app multiple times and still no screen or visible apps. Also, I followed the instructions in locating the OOBE folder... I was unable to locate the file suggested to change even after making all hidden files visible. In my recent attempt to locate this file the entire OOBE folder has been deleted (I am unable to locate this folder anywhere on my computer or trash) and I am still experiencing the "blank" screen when logged in. How would I go about fixing this all across the board? Would I need to reinstall all of adobe and its apps? Any assistance would be appreciated.

Hi Kandee_Leigh,
Please try below steps:
1> Uninstall Creative Cloud Desktop app. (http://helpx.adobe.com/creative-cloud/help/install-apps.html#Uninstall apps)
2> Navigate to the OOBE folder:
Mac OS: ~/Library/Application Support/Adobe/OOBE
Note: The <user account>/Library/ folder is hidden after OS 10.7, follow the instructions here to access it: Access hidden user library files | Mac OS 10.7 Lion
Mac OS: /Library/Application Support/Adobe/OOBE
rename OOBE to OOBE.old
Then install Creative Cloud from below given link:
Free Creative Cloud | Download Adobe Creative Cloud free trial
Please, let us know how it goes.
Thanks & Regards,
Sanjeeta

MAC OS 10.8.4 - CC desktop app is completely blank.

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