Mac OS 10.9.1(Maverick) + Blackberry Desktop Software 2.4.0 build 18 and Blackberry Curve 9320 - unable to sync Mac contacts nor calendars

this is so frustrating!
I upgraded to mac OS 10.9.1 a few months ago. I can no longer sync my mac contacts nor calendars onto my Blackberry Curve - this is my business phone.
I've hunted and hunted around for a solution and have got nowhere, other than a very long convoluted method which requires me to back-up my mac contacts, go into various files and change things ... all very risky. I appreciate that Mac have done the dirty by seeminly removing iSync and unabling Sync Services in the normal sense of the word, but I would've thought that Blackberry by now would have come up with a work around?
Can I export the data and import it into the phone somehow? or Has anyone got a viable solution? If not the blackberry is going in the bin and I will get a smart phone that does "talk" to my mac.
Many thanks

I have the same problem, and a supervisor Apple Support guy just told me (23 jan 14), after 2 days of searching, that it is impossible to sync a BB with Mavericks...
I am furious too : it is just like if Apple would be telling plainly that an iPhone cannot phone to a BB...!

Similar Messages

Blackberry Desktop Software has encountered a problem and needs to close

When I try to open Blackberry Desktop the message I get is that Blackberry Desktop Software has encountered a problem and needs to close. I have a Blackberry Bold 9700 and as a result I cannot sync. Does this mean I need to uninstall and reinstall? If I reinstall will I lose the update that I have on my phone that has changed the interface? Will I have to reinstall that as well?
Thanks for any help or advice you can give me.

I suggest this thread:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
Also, for XP users, please be sure you are on SP3...that is the current minimum level required with the latest Desktop Software.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Help! Blackberry Desktop Software has encountered a problem and needs to close

I cannot get my Blackberry Desktop to open. An immediate message is displayed" Blackberry Desktop Software has encountered a problem and needs to close." I have done the following:
1. Rebooted
2. Uninstalled and reinstalled from the website
3, Uninstalled, gone in to the program files and removed everything I cou;ld find from Research in Motion and then reinstalled from the website and rebooted
Nothing has worked. My Blackberry Bold 9700 phone is still working just fine but I cannot back it up/
I am not the most technilogically savvy but I'm not bad...Someone please help!.

I suggest this thread:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
Also, for XP users, please be sure you are on SP3...that is the current minimum level required with the latest Desktop Software.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Windows XP gives message "BlackBerry Desktop Software has encountered a problem and needs to close." when trying to start Desktop Manager

I apologize if this issue has already been handled in others' posts; I just can't locate my specific issue, and I'm a newbie with this.
I first encountered the Windows crash shown in subject yesterday when trying to sync my Blackberry. Message is displayed after the program churns for awhile, but hasn't even detected a remote device or shown that it is doing any work.
I vaguely recall agreeing to an update a few days back. Perhaps Windows has updated recently as well?
I have uninstalled and installed most recent Desktop version several times, rebooting in between. I have tried installing original version as well - Desktop at least starts then, but bombs before syncing anything. I also have rolled back my Windows system to before last Windows update.
Here is the error message that I believe is associated with this problem:
Sunday, December 26, 2010
.NET Runtime 2.0 Error Reporting
EventType clr20r3, P1 rim.desktop.exe, P2 6.0.1.18, P3 4cfdab9c, P4 microsoft.practices.composite, P5 2.0.1.0, P6 4c58abaf, P7 12b, P8 50, P9 sclhiaanmqhkf4zdfpvvwejkphn1z uj, P10 NIL.
Thanks in advance for any help you can provide.

Bold 9650 running on Windows XP
I finally solved my problem with blackberry desktop manager 6.0.1 by going bck to 6.0 version and here is how I did it, since the 6.0 version is not available on blackberry's website or on a disk and I have spent over 30 hours with BB tech support all to no avail in fixing 6.0.1 and enabling it to open.
1) Removed any Blackberry desktop software from my computer via the add/remove program in the control panel. No need to deal with a clean uninstall in terms of registry cleaner, etc.
2) Installed 6.0 which i was lucky enough to have backed up the intallation files from several months ago when I backed up my entire system to an external drive.
3) Opened BB desktop mananager and connected my device and configured my sysn with outlook and all worked out.
If anyone needs BB Desktop Manager 6.0 to go back to a version that once worked for you, please let me know and I will email it to you via yousendit.com since it is a 95mb file.
-Marty

BlackBerry Desktop Software has encountered a problem and needs to close. (I am sick of seeing this!)

Can anyone help me? Does not matter if I use the version on disk or download the one from the site, I get the above message every time. I tried using 5.0 and it worked, but was daft enough to update when asked. Is there anything I can do? I am using XP on my Samsung V25 laptop.
Regards Paul

So here's how I fixed my issue.
Delete the Rim.Desktop.exception.log located here:
C:\Documents and Settings\[USERNAME]\Application Data
Run the application, it will crash with the error message above and create a new Rim.Desktop.exception.log file. Open it in notepad and look through it.
In my case the exception was this.
Exception message is: The current build operation (build key Build Key[Rim.Desktop.Shell.MyBlackBerryApplication, null]) failed: Could not load file or assembly 'Rim.Desktop.Services.PolicyManager, Version=6.0.2.44, Culture=neutral, PublicKeyToken=null' or one of its dependencies
I followed the suggestion of renaming the file C:\Program Files\Research In Motion\BlackBerry Desktop\Modules\Rim.Desktop.Services.PolicyManger.dll to Rim.Desktop.Services.PolicyManger.dll.old
I then tried to lauch the application and it crashed, you must do this! renaming it back without this step will not work. Then I went back and renamed the dll file back to it's original name Rim.Desktop.Services.PolicyManger.dll and sure enough the application worked.
Must be some messed up reference somewhere, it's stupid and RIM should figure this out before releasing updates. Obviously your issue may be different but the exception.log file should point you in the right direction.

Blackberry Desktop Software Version 6.1.036 now receiving Connector Specific Error when sync Calendar

I have a Blackberry Bold 9930 that has software version 7.1 bundle 457 and my desktop software is listed above, today when I tried to sync my calendar it is giving me the error Connector Specific Error, and won't sync. What am I doing wrong? Thank you!

I have the same problem and have tried one way sync's, deleting and re-entering the calendar entries made around the time the problem started. If it is a corrupted entry, I can't find it.

Blackberry Desktop Software crashes on startup

I am running Windows XP on an Intel-based Mac through Boot Camp. I have only recently had this issue and cannot resolve it. I have Blackberry Desktop Software installed on my Mac as well and it runs fine, but I also need it for the Windows side because my company runs Lotus Notes and they subscribe to Blackberry Enterprise Server, so I need to routinely sync my phone with my Lotus Notes Contacts and calendar.
Here is what I receive:
"Blackberry Desktop Software has encountered a problem and needs to close."
Error signature
Event type: clr20r3
P1: rim.desktop.exe
P2: 6.0.1.18
P3: 4cfdab9c
P4: microsoft.practices.composite
P5: 2.0.1.0
P6: 4cfdaa3a
P7: 12b
P8: 50
P9: sclhiaanmqhkf4zdfpvvwekjphnm1zuj
The actually "error report contents" are very long. The strange thin g is that under "error report contants" it shows the "system info" as Windows NT build 5.1, very strange

Same situation, same problem. ?? I only tried to use my Parallels windows instal becaue my mac version desktop software refused to delete applications or update. What is up with Blackberry and macs?

Blackberry desktop software shows erro while updating

can anyone help me .. I really need help im struggling since 4 months my blackberry desktop software is not updating my device when I want to do software update it shows error that " an error occurred while downloading blackberry desktop software. please try again"

Hi and Welcome to the Community!
For some reason, the "automatic" method is failing...consequently, you need to take control and override the automatic method. The simplest way is to, on a PC (you cannot do this on MAC):
1) Make sure you have a current and complete backup of your BB...you can find complete instructions via the link in my auto-sig below.
2) Uninstall, from your PC, any BB OS packages
3) Make sure you have the BB Desktop Software already installed
http://us.blackberry.com/software/desktop.html
4) Download and install, to your PC, the BB OS package you desire:
http://us.blackberry.com/support/downloads/download_sites.jsp
It is sorted first by carrier -- so if all you want are the OS levels your carrier supports, your search will be quick. However, some carriers are much slower than others to release updates. To truly seek out the most up-to-date OS package for your BB, you must dig through and find all carriers that support your specific model BB, and then compare the OS levels that they support.
5) Delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
6a) For changing your installed BB OS level (upgrade or downgrade), you can launch the Desktop Software and connect your BB...the software should offer you the OS package you installed to your PC.
6b) Or, for reloading your currently installed BB OS level as well as for changing it, bypass the Desktop Software and use LOADER.EXE directly, by proceeding to step 2 in this process:
http://supportforums.blackberry.com/t5/BlackBerry-Device-Software/How-To-Reload-Your-Operating-Syste...
Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC.
If, during the processes of 6a or 6b, your BB presents a "507" error, simply unplug the USB cord from the BB and re-insert it...don't do anything else...this should allow the install to continue.
If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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Blackberry Desktop Software V6.0.2

I just recently joined the RIM Blackberry family. I've installed the latest version of the Blackberry Desktop software, but am having trouble loading the program.
I get a Windows error report...
"BlackBerry Desktop Software has encountered a problem and needs to close. We are sorry for the inconvenience."
Does anyone know what issues the program could be having? I've downloaded the program multiple times, re-installed, repaired, and tried to contact Blackberry. I'm incredibly frustrated. Anyone else having this issue, and possibly knows how to fix this?

OK I FIND SOLUTION FROM FIRST TIME. I was in January already registered under nick name HONGKONG
and here is solution what work first time. But now after DMupdate again DONT WORK.
I had all the same problems as everyone else on this thread, but it was just as simple as renaming Rim.Desktop.Services.PolicyManager.dll to Rim.Desktop.Services.PolicyManager.dll.old and then back to Rim.Desktop.Services.PolicyManager.dll it worked.
The file is located in:
C:\Program Files\Research In Motion\BlackBerry Desktop\Modules\
I can only say RIM, I never buy again BB units. Bye [keep it courteous please].

Blackberry desktop software

i downloaded the latest version of blackberry desktop software. as far as i know everything went ok,
however i clicked on the icon on my desktop because i wanted to update my bb, and i couldnt go any further because the blackberry desktop software sign came up then i got the following message;
Blackberry desktop software has encountered a problem and needs to close.
ive installed the latest version twice first time was because i got notified, second time was because i uninstalled the program and downloaded it again.
i am very upset because i want to see my bb needs any updates

Try doing a clean uninstall of the BlackBerry Desktop Software as shown here: http://bbry.lv/acVRkU Then reinstall. Make sure you are installing it in a Windows User Account with admin privileges.
-FS
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Be sure to click Kudos! for those who have helped you.
Click Solution? for posts that have solved your issue(s)!

BlackBerry Desktop Software giving Error (not opening)

I have purchased BlackBerry Curve 3G 9300 but,It's more than 4 times that I am getting error on BlackBerry Desktop Software. After installing it open the BlackBerry Desktop Software window with logo and then Error window popup saying that BlackBerry Desktop Software has encountered a problem and needs to close. We are sorry for the inconvenience.
After Click on the What data does this error report contain? It shows Error window
Error Signature---------------------------------------------------------------------------------------------------------------------------------------
EventType : clr20r3   P1 : rim.desktop.exe P2 : 6.0.2.44    P3: 4db5e0d4
P4 : microsoft.practices.composite P5 : 2.0.1.0 P6 : 4db5def0
P7 : 12b   P8:50 P9:sclhiaanmqhkf4zdfpvvwejkphnm1zui
Reoprting details------------------------------------------------------------------------------------------------------------------------------------
This error report includes: information regarding the condition of BlackBerry Desktop Software when the problem occurred;the operating system version and computer hardware in use; your Didital Product ID, which could be used to identify your license; and the Internet Protocol(IP) address of your computer.
           kindly guide me.

I am having the same problem I have reinstalled the software more times than I can count and now I cannot open the Icon on my desktop at all. This is beginning to be really frustrating can someone please help. I want to download my pictures from my phone to my computer unable to do that as well.
Thanks.

Error with blackberry desktop software

Blackberry desktop software has encountered a problem and needs to close.
i dont know why i keep getting that message when i try to open the blackberry desktop software

Me to. This happened after moving to v. 6.0.1. Wants to send a report to Microsoft which I did but no help. As it stands, I can't sync anything.

Blackberry Desktop SoftWare ( Apploader.msi )

Hello my name is Vincent, I'm French, and my english is not perfect, I'm sorry, I go to wrote my text in french and translate this with "Google Translate". The original and the translate here:
Original:
Bonjour, j'ai actuellement un probleme avec Blackberry desktop software, quand je lance ce programme, il fonctionne mais il m'affiche une fenetre avec marqué :
"The feature you are trying to use is on a network ressource that it unavailable.
Click OK to try again. or enter an alternate path to a folder containing the instalation package 'Apploader.msi" in the box below.
Use source:
C:\Users\.......\AppData\Roaming\Research In Motion\BlackBerry\ | [Browse...]"
Choix disponible:
[ OK ]
[ Cancel ]
Merci pour votre aide.
Translate:
Hello, I currently have a problem with Blackberry Desktop software, when I run this program it works but it shows me a window marked with:
"The feature you are trying to use is on a network ressource that it unavailable.
Click OK to try again. or enter an alternate path to a folder containing the instalation package 'Apploader.msi" in the box below.
Use source:
C:\Users\.......\AppData\Roaming\Research In Motion\BlackBerry\ | [Browse...]"
Choices available:
[OK]
[Cancel]
Thank you for your help.
SALVADO, France

Thank you for your answer, I'm student, so I understand a little the english, and I can speak a little, but sorry for the errors.
So, I've already un-install and ré-install Blackberry Desktop SoftWare from the site http://fr.blackberry.com.
But it does not work. The same message is here...
Have you other ideas for help me and the other users who are like me?
SALVADO, France

BlackBerry Desktop Software error when trying to run from my computer desktop

Hi: I have installed the BlackBerry Desltop Software ver 6.0 on my Dell Dimension 4700 PC @3.4 GHz which runs Windows XP Professional Version 2002 with Service Pack 3 and has 1GB of RAM.
Each time I have tried to start the software from the desktop icon, I receive an error message saying that BlackBerry Desktop Software has encountered a problem and need to close.
Has anyone else encountered this problem and if so, how did you resolve it? Any assistacne would be most appreciated as I wish to synch my Torch with Outlook 2003 for contacts and appointments!!
Thanks

Hello,
I suggest the following steps (insert plenty of reboots of your PC...not just restarts, but full power down reboots). Also, it is advised that you be logged into the PC on an account with full admin rights. Further, under Vista/Win7, use the "Run As Administrator" option for everything.
1) Remove your device OS update package from your PC (add/remove programs)
2) Cleanly uninstall the RIM DTM software:
KB02206 How to perform a clean uninstall of BlackBerry Desktop Software
Some have reported that there are more registry keys to remove than are discussed in that KB
Others have reported the use of a registry cleansing tool to also be helpful
3) Get a fresh download of the RIM DTM software:
https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
Choose the version that is newest and (if applicable) compatible with your PIM (if you are synchronizing via USB):
KB12268 Applications supported by BlackBerry Desktop Manager for synchronization
4) Download (to your PC) a fresh copy of your device OS package from your carrier:
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
5) Install DTM to your PC
6) Install (also to your PC), the device OS package
7) Start the organizer configuration over:
KB17022 How to configure organizer applications for synchronization using BlackBerry Desktop Manager
Hopefully that will get things going again.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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PIN: C0001B7B4 Display/Scan Bar Code
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XP Pro on computer won't open Blackberry Desktop software

I have been unable to synch my BlackberryTour with Outlook 2010. We run XP Pro as an operating system on the computer in question. Various versions of the Blackberry Desktop software haven't helped. Either they will open the BB Desktop Software (Version 5.0) but won't synch to Outlook 2010, or the BB software loads apparently successfully, but won't open on the computer (Version 7.1). My husband says he tried all the BB desktop versions in between unsuccessfully. Any ideas of what to try?
Solved!
Go to Solution.

Hi dmrincon,
To clarify, are you unable to launch the BlackBerry® Desktop Software or does it launch and you are just not able to sync?
Thanks.
-CptS
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

Mac OS 10.9.1(Maverick) + Blackberry Desktop Software 2.4.0 build 18 and Blackberry Curve 9320 - unable to sync Mac contacts nor calendars

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