Mac os canon scanner not detected in Acrobat

MACBOOK PRO retina mid 2014 running OS10.10.2 Yosemite
ACROBAT Xi PRO
CANON MG5200 printer/scanner
When I connected the Canon printer scanner to my new macbook pro Acrobat does not show the printer scanner in the import from scanner menu option.
I had this problem previously with Acrobat's really irritating messing around with scanners but cannot remember how I solved it.
Does anybody have some sensible advice please?
PS ADOBE, why on earth don't you sort this out, your users have FREQUENT need for quick and easy scanning.

Hey Paul,
Firstly, I would recommend you to please check for Acrobat updates to run the latest patch i.e. 11.0.10
An out-of-date version of scanner might result in scanning issues. So, please reinstall the latest scanner driver for your particular scanner model from the manufacturer's website and then try again.
If it still does not work, then please try logging in to new administrator account, open Acrobat and check.
For instructions, refer: Install or run Adobe applications in new user account | Mac OS X
Let me know if this helps.
Regards,
Anubha

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