MAC OS X 10.6.8 does not accept DVDs

Hi Apple Community,
my Mac does not play DVDs (movie dvd s) and ejects them immediately.
I went into system preferences - CDs & DVD - and tried several options such as when you insert a DVD
"OPEN DVD PLAYER",
or
"OPEN QUICK TIME PLAYER", yet the DVDs get ejected without even showing on the dektop.
Any suggestions? Many thanks Josephine

Apple Service, iMac Service or Apple's Express Lane. Do note that if you have AppleCare's protection plan and you're within 50 miles (80 KM) of an Apple repair station, you're eligible for onsite repair since yours is a desktop machine.

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