Mac OS X FaceTime will not launch - force quit required

My FaceTime is not able to launch. When I attempt to launch the FaceTime application, it never does, and always appears in the "Force Quit Applications" list as "FaceTime (not responding)."
I have just changed my hard drive and re-installed Mountain Lion, and the problem still happens. The only option I have is to force quit FaceTime. Any suggestions would be greatly appreciated.
System details:
MacBook Pro
15-inch, Mid 2012
Processor 2.3 GHz Intel Core i7
Memory 8 GB 1333 MHz DDR3
Graphics Intel HD Graphics 4000 384 MB
Software OS X 10.8.5 (12F45)

Moving this discussion to the Downloading, Installing, Setting Up forum.
Bob Trautman you initially posted in the Creative Cloud Download & Install forum. Did you receive a download or installation error during the installation process for Photoshop CS4?

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FaceTime Will Not Launch or Connect

Ever since installing the latest update of FaceTime on my MacBook Pro, it will not launch.
Everytime I try to launch it, I get the below error message:
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We are not the only two people having problems. MANY people have left comments on the Facetime app page. I ended up contacting Facetime support, (click on Express Lane, fill out your info and have them call you immediately) and we were able to fix the problem. That would be my recommendation. Basically there is something wrong with the update, so it has to be uninstalled and reinstalled. I had placed it in my trash before to uninstall, but had not emptied the trash (that was the key for me). From there, I went to the App store, clicked on purchases, located Facetime and reinstalled it. After testing the program, it worked as before. I hope that helps.

Pocket Mac for Blackberry Storm Will Not Launch

As posted earlier by evabrazil, I have the same problem with the new MacBook. I have installed PocketMac and downloaded the new drivers, but the application will not launch.
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Hello,
Actually, I think that the battery is severely depleted...without a minimum charge, nothing will work.
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Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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FaceTime will not launch in Yosemite; "Application Not Responding"

I'm using a late 2012 iMac. Following advice I saw in another, similar thread, I deleted all FaceTime items in Keychain Access (including certificates), as well as all of the following from my User/Library/Preferences folder:
com.apple.facetime.bag.plist
com.apple.FaceTime.plist
com.apple.ids.service.com.apple.ess.plist
com.apple.ids.service.com.apple.madrid.plist
com.apple.ids.service.com.apple.private.ac.plist
com.apple.ids.service.com.apple.private.alloy.callhistorysync.plist
com.apple.ids.service.com.apple.private.alloy.continuity.activity.plist
com.apple.ids.service.com.apple.private.alloy.continuity.activity.public.plist
com.apple.ids.service.com.apple.private.alloy.continuity.auth.plist
com.apple.ids.service.com.apple.private.alloy.continuity.encryption.plist
com.apple.ids.service.com.apple.private.alloy.continuity.tethering.plist
com.apple.ids.service.com.apple.private.alloy.icloudpairing.plist
com.apple.ids.service.com.apple.private.alloy.idsremoteurlconnection.plist
com.apple.ids.service.com.apple.private.alloy.maps.plist
com.apple.ids.service.com.apple.private.alloy.multiplex1.plist
com.apple.ids.service.com.apple.private.alloy.phonecontinuity.plist
com.apple.ids.service.com.apple.private.alloy.screensharing.plist
com.apple.ids.service.com.apple.private.alloy.sms.plist
com.apple.imagent.plist
com.apple.imservice.FaceTime.0016cb8bcac8.plist
com.apple.imservice.FaceTime.A709F320-4249-5DEC-B9D9-7E6A3D5722CA.plist
com.apple.imservice.FaceTime.plist
com.apple.imservice.ids.FaceTime.A709F320-4249-5DEC-B9D9-7E6A3D5722CA.plist
com.apple.imservice.ids.FaceTime.plist
There were no equivalent files in User/Library/Preferences/ByHost. I logged out and back in, then tried launching FaceTime, to no avail.
I have not yet emptied the Trash.
FaceTime is working fine on my iPad 3. I received a call on it yesterday.
I am stumped. Help, please?

Thank you for offering assistance, Mr. Davis. Here's the log entry:
11/16/14 6:04:07.573 PM com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.
11/16/14 6:04:14.662 PM osascript[6316]: Error loading /Library/ScriptingAdditions/Adobe Unit Types.osax/Contents/MacOS/Adobe Unit Types: dlopen(/Library/ScriptingAdditions/Adobe Unit Types.osax/Contents/MacOS/Adobe Unit Types, 262): no suitable image found. Did find:
/Library/ScriptingAdditions/Adobe Unit Types.osax/Contents/MacOS/Adobe Unit Types: no matching architecture in universal wrapper
11/16/14 6:04:14.663 PM osascript[6316]: Performance: Please update this scripting addition to supply a value for ThreadSafe for each event handler: "/Library/ScriptingAdditions/SIMBL.osax"
11/16/14 6:04:47.614 PM sharingd[4032]: 18:04:47.614 : Stopping Handoff advertising
11/16/14 6:04:53.189 PM com.apple.WebKit.WebContent[6253]: Warning: accessing obsolete X509Anchors.
11/16/14 6:04:54.304 PM com.apple.WebKit.WebContent[6253]: Warning: accessing obsolete X509Anchors.
11/16/14 6:04:56.512 PM sharingd[4032]: 18:04:56.511 : Stopping Handoff advertising
11/16/14 6:05:05.381 PM sharingd[4032]: 18:05:05.380 : Stopping Handoff advertising
11/16/14 6:05:07.925 PM SIMBL Agent[4072]: warning: failed to get scripting definition from /Applications/FaceTime.app; it may not be scriptable.
11/16/14 6:05:07.925 PM SIMBL Agent[4072]: AppleEvents: Send port for process has no send right, port=( port:29023/0x715f rcv:1,send:0,d:0 limit:5) (findOrCreate()/AEMachUtils.cp #526) com.apple.main-thread
11/16/14 6:05:08.475 PM com.apple.Safari.SearchHelper[4279]: Warning: accessing obsolete X509Anchors.
11/16/14 6:05:08.487 PM com.apple.Safari.SearchHelper[4279]: Warning: accessing obsolete X509Anchors.
11/16/14 6:05:08.498 PM com.apple.Safari.SearchHelper[4279]: Warning: accessing obsolete X509Anchors.
11/16/14 6:05:08.510 PM com.apple.Safari.SearchHelper[4279]: Warning: accessing obsolete X509Anchors.
11/16/14 6:05:08.687 PM com.apple.Safari.SearchHelper[4279]: Warning: accessing obsolete X509Anchors.
11/16/14 6:05:08.698 PM com.apple.Safari.SearchHelper[4279]: Warning: accessing obsolete X509Anchors.
11/16/14 6:05:08.709 PM com.apple.Safari.SearchHelper[4279]: Warning: accessing obsolete X509Anchors.
11/16/14 6:05:08.720 PM com.apple.Safari.SearchHelper[4279]: Warning: accessing obsolete X509Anchors.
11/16/14 6:05:09.215 PM FaceTime[6314]: Error loading /Library/ScriptingAdditions/Adobe Unit Types.osax/Contents/MacOS/Adobe Unit Types: dlopen(/Library/ScriptingAdditions/Adobe Unit Types.osax/Contents/MacOS/Adobe Unit Types, 262): no suitable image found. Did find:
/Library/ScriptingAdditions/Adobe Unit Types.osax/Contents/MacOS/Adobe Unit Types: no matching architecture in universal wrapper
11/16/14 6:05:09.216 PM FaceTime[6314]: Performance: Please update this scripting addition to supply a value for ThreadSafe for each event handler: "/Library/ScriptingAdditions/SIMBL.osax"
11/16/14 6:05:09.217 PM SIMBL Agent[4072]: AppleEvents: Send port for process has no send right, port=( port:29023/0x715f rcv:1,send:0,d:0 limit:5) (findOrCreate()/AEMachUtils.cp #526) com.apple.main-thread
11/16/14 6:05:13.388 PM sharingd[4032]: 18:05:13.387 : Stopping Handoff advertising
11/16/14 6:05:13.870 PM iGlasses[5891]: Error loading /Library/ScriptingAdditions/Adobe Unit Types.osax/Contents/MacOS/Adobe Unit Types: dlopen(/Library/ScriptingAdditions/Adobe Unit Types.osax/Contents/MacOS/Adobe Unit Types, 262): no suitable image found. Did find:
/Library/ScriptingAdditions/Adobe Unit Types.osax/Contents/MacOS/Adobe Unit Types: no matching architecture in universal wrapper
11/16/14 6:05:13.871 PM iGlasses[5891]: Performance: Please update this scripting addition to supply a value for ThreadSafe for each event handler: "/Library/ScriptingAdditions/SIMBL.osax"
11/16/14 6:05:13.876 PM iGlasses[5891]: Bartender: Loaded BartenderHelperSeventyFour
11/16/14 6:05:14.730 PM osascript[6323]: Error loading /Library/ScriptingAdditions/Adobe Unit Types.osax/Contents/MacOS/Adobe Unit Types: dlopen(/Library/ScriptingAdditions/Adobe Unit Types.osax/Contents/MacOS/Adobe Unit Types, 262): no suitable image found. Did find:
/Library/ScriptingAdditions/Adobe Unit Types.osax/Contents/MacOS/Adobe Unit Types: no matching architecture in universal wrapper
11/16/14 6:05:14.731 PM osascript[6323]: Performance: Please update this scripting addition to supply a value for ThreadSafe for each event handler: "/Library/ScriptingAdditions/SIMBL.osax"
11/16/14 6:05:17.025 PM iGlasses[5891]: *** WARNING: CFMachPortSetInvalidationCallBack() called on a CFMachPort with a Mach port (0x1362b) which does not have any send rights. This is not going to work. Callback function: 0x7fff8e7e4e70
11/16/14 6:05:19.565 PM iGlasses[5891]: *** WARNING: CFMachPortSetInvalidationCallBack() called on a CFMachPort with a Mach port (0x147bb) which does not have any send rights. This is not going to work. Callback function: 0x7fff8e7e4e70
11/16/14 6:05:22.180 PM sharingd[4032]: 18:05:22.180 : Stopping Handoff advertising
11/16/14 6:05:22.428 PM iGlasses[5891]: assertion failed: 14A389: libxpc.dylib + 76986 [9437C02E-A07B-38C8-91CB-299FAA63083D]: 0x11
11/16/14 6:05:23.865 PM mdworker[6327]: Warning: accessing obsolete X509Anchors.
11/16/14 6:05:23.897 PM mdworker[6327]: Warning: accessing obsolete X509Anchors.
11/16/14 6:05:23.999 PM mdworker[6327]: Warning: accessing obsolete X509Anchors.
11/16/14 6:05:24.023 PM mdworker[6327]: Warning: accessing obsolete X509Anchors.
11/16/14 6:05:24.049 PM mdworker[6327]: Warning: accessing obsolete X509Anchors.
11/16/14 6:05:24.099 PM mdworker[6327]: Warning: accessing obsolete X509Anchors.
11/16/14 6:05:24.117 PM mdworker[6328]: code validation failed in the process of getting signing information: Error Domain=NSOSStatusErrorDomain Code=-67062 "The operation couldn’t be completed. (OSStatus error -67062.)"
11/16/14 6:05:24.419 PM mdworker[6328]: code validation failed in the process of getting signing information: Error Domain=NSOSStatusErrorDomain Code=-67030 "The operation couldn’t be completed. (OSStatus error -67030.)" UserInfo=0x7fabf36a4310 {SecCSArchitecture=i386}
11/16/14 6:05:24.420 PM mdworker[6327]: code validation failed in the process of getting signing information: Error Domain=NSOSStatusErrorDomain Code=-67030 "The operation couldn’t be completed. (OSStatus error -67030.)" UserInfo=0x7fe1455224f0 {SecCSArchitecture=i386}
11/16/14 6:05:24.424 PM mdworker[6327]: code validation failed in the process of getting signing information: Error Domain=NSOSStatusErrorDomain Code=-67062 "The operation couldn’t be completed. (OSStatus error -67062.)"
11/16/14 6:05:28.724 PM iGlasses[5891]: *** -[__NSPlaceholderArray initWithObjects:count:]: attempt to insert nil object from objects[0]
11/16/14 6:05:28.725 PM iGlasses[5891]: (
0   CoreFoundation                      0x00007fff8e82964c __exceptionPreprocess + 172
1   libobjc.A.dylib                     0x00007fff8e1506de objc_exception_throw + 43
2   CoreFoundation                      0x00007fff8e6cd068 -[__NSPlaceholderArray initWithObjects:count:] + 360
3   CoreFoundation                      0x00007fff8e7336b4 +[NSArray arrayWithObjects:count:] + 52
4   CoreFoundation                      0x00007fff8e75b0fa -[NSDictionary allKeys] + 202
5   iGlasses                            0x0000000100011544 -[iGlassesFrameSender aHostAppIsPlugin] + 38
6   iGlasses                            0x0000000100011377 -[iGlassesFrameSender aHostAppIsPluginForApp:] + 29
7   iGlasses                            0x0000000100004390 -[AppController checkActiveApp:] + 611
8   Foundation                          0x00007fff8c2b2f4c __NSThreadPerformPerform + 293
9   CoreFoundation                      0x00007fff8e747661 __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE0_PERFORM_FUNCTION__ + 17
10 CoreFoundation                      0x00007fff8e7397ed __CFRunLoopDoSources0 + 269
11 CoreFoundation                      0x00007fff8e738e1f __CFRunLoopRun + 927
12 CoreFoundation                      0x00007fff8e738838 CFRunLoopRunSpecific + 296
13 HIToolbox                           0x00007fff8405f43f RunCurrentEventLoopInMode + 235
14 HIToolbox                           0x00007fff8405f1ba ReceiveNextEventCommon + 431
15 HIToolbox                           0x00007fff8405effb _BlockUntilNextEventMatchingListInModeWithFilter + 71
16 AppKit                              0x00007fff848de821 _DPSNextEvent + 964
17 AppKit                              0x00007fff848ddfd0 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 194
18 AppKit                              0x00007fff848d1f73 -[NSApplication run] + 594
19 AppKit                              0x00007fff848bd424 NSApplicationMain + 1832
20 iGlasses                            0x0000000100001b14 start + 52
11/16/14 6:05:28.747 PM sharingd[4032]: 18:05:28.747 : Stopping Handoff advertising
11/16/14 6:05:30.752 PM sharingd[4032]: 18:05:30.752 : Stopping Handoff advertising
11/16/14 6:05:33.603 PM SystemUIServer[4026]: Attempt to use XPC with a MachService that has HideUntilCheckIn set. This will result in unpredictable behavior: com.apple.backupd.status.xpc
11/16/14 6:05:50.398 PM BusyCal[5024]: Warning: accessing obsolete X509Anchors.
11/16/14 6:05:50.409 PM BusyCal[5024]: Warning: accessing obsolete X509Anchors.
11/16/14 6:05:50.418 PM BusyCal[5024]: Warning: accessing obsolete X509Anchors.
11/16/14 6:05:50.427 PM BusyCal[5024]: Warning: accessing obsolete X509Anchors.
11/16/14 6:05:50.436 PM BusyCal[5024]: Warning: accessing obsolete X509Anchors.
11/16/14 6:05:50.533 PM BusyCal[5024]: Warning: accessing obsolete X509Anchors.
11/16/14 6:06:14.792 PM osascript[6332]: Error loading /Library/ScriptingAdditions/Adobe Unit Types.osax/Contents/MacOS/Adobe Unit Types: dlopen(/Library/ScriptingAdditions/Adobe Unit Types.osax/Contents/MacOS/Adobe Unit Types, 262): no suitable image found. Did find:
/Library/ScriptingAdditions/Adobe Unit Types.osax/Contents/MacOS/Adobe Unit Types: no matching architecture in universal wrapper
11/16/14 6:06:14.794 PM osascript[6332]: Performance: Please update this scripting addition to supply a value for ThreadSafe for each event handler: "/Library/ScriptingAdditions/SIMBL.osax"
11/16/14 6:06:44.483 PM sharingd[4032]: 18:06:44.483 : Stopping Handoff advertising
11/16/14 6:06:52.944 PM sharingd[4032]: 18:06:52.944 : Stopping Handoff advertising
11/16/14 6:06:54.948 PM sharingd[4032]: 18:06:54.947 : Stopping Handoff advertising
Is iGlasses causing the problem?
EDIT: Wait— FaceTime launched after a several minutes (I hadn't force quit it), but the iSight camera light did not come on, and the FaceTime window shows something I've never seen before— a large image of a camera lens with a series of small spectrum-colored squares arrayed along its top edge. Moreover, the iGlasses mini-window that appears beside it lacks images, showing just small reproductions of that same image of a camera lens.
NEW EDIT: I tried using FaceTime. I called a friend, and the audio worked and I could see him, but all he could see was that same camera lens image.

Facetime will not open, just hangs & requires force quit.

I am unable to get Facetime to open at all on my Macbook Pro. The icon for Facetime bounces when clicked, but the program never opens, it just hangs. I have confirmed the time setting is correctly configured, the messaging application does in fact work properly, I have logged out and back in from the message app, I have restarted the machine, I have ensured I have all of the latest software updates. Facetime does in fact work both from my Iphone and Ipad, so I know the location isn't the issue. I thought the problem was a glitch in the previous version of OSX and when Yosemite came out my hope was that it would patch whatever the problem is, but alas, that has not been the case. I have even tried paying and downloading Facetime from the App store, but it gives me a message that the installed version is newer and does not allow me to download. Would appreciate any insight into what may be causing this issue and how I may resolve it. BTW, Skype video chat works fine. Thanks.

Back up all data.
Quit FaceTime if it’s running. Force quit if necessary. After each of the following steps, log out or restart the computer, then test FaceTime. If the problem isn't resolved, quit again and go on to the next step.
Step 1
Make sure you know the ID and password you use with FaceTime. Launch the Keychain Access application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Keychain Access in the icon grid.
Use the search box in the toolbar of the Keychain Access window to find and delete all items with "facetime" or "com.apple.idms" in the name.
Step 2
Hold down the option key and select
          Go ▹ Library
from the Finder menu bar. Move the following items from the Library folder to the Trash (some may not exist):
          Containers/com.apple.FaceTime
          Containers/com.apple.soagent
          IdentityServices
Leave the Library folder open.
Step 3
In the Preferences subfolder, there may be several files having names that begin with one of the following strings:
          com.apple.facetime.bag.plist
          com.apple.FaceTime.plist
          com.apple.ids
          com.apple.imagent
          com.apple.imservice.FaceTime
          com.apple.imservice.ids.FaceTime
Move them all to the Trash.
Also in the Preferences folder, there is a subfolder named "ByHost". Open it and do the same thing.

Facetime will not launch on Macbook

Hello,
I have a Macbook and I have the app store on it.
I downloaded Facetime and it will not run the app.
Any help?

While we all have MacBooks in this forum not all of us use FaceTime. There's a FaceTime Support Community where everybody uses FaceTime. You should also post this question there to increase your chances of getting an answer. https://discussions.apple.com/community/mac_app_store/facetime_for_mac

Time machine is frozen and will not allow force quit

Time machine is frozen in a loop. It will not force quit and it will not stop. It last backed up almost 24 hrs ago and is now slowing Safari down with only a beach ball as any sign of life.

Take each of these steps that you haven't already tried. Stop when the problem is resolved.
Step 1
The first step in dealing with a startup failure is to secure the data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since the last backup, you can skip this step.
There are several ways to back up a Mac that is unable to start. You need an external hard drive to hold the backup data.
a. Start up from the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.” The article refers to starting up from a DVD, but the procedure in Recovery mode is the same. You don't need a DVD if you're running OS X 10.7 or later.
b. If Step 1a fails because of disk errors, and no other Mac is available, then you may be able to salvage some of your files by copying them in the Finder. If you already have an external drive with OS X installed, start up from it. Otherwise, if you have Internet access, follow the instructions on this page to prepare the external drive and install OS X on it. You'll use the Recovery installer, rather than downloading it from the App Store.
c. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, start the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
d. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Step 2
If the startup process stops at a blank gray screen with no Apple logo or spinning "daisy wheel," then the startup volume may be full. If you had previously seen warnings of low disk space, this is almost certainly the case. You might be able to start up in safe mode even though you can't start up normally. Otherwise, start up from an external drive, or else use the technique in Step 1b, 1c, or 1d to mount the internal drive and delete some files. According to Apple documentation, you need at least 9 GB of available space on the startup volume (as shown in the Finder Info window) for normal operation.
Step 3
Sometimes a startup failure can be resolved by resetting the NVRAM.
Step 4
If you use a wireless keyboard, trackpad, or mouse, replace or recharge the batteries. The battery level shown in the Bluetooth menu item may not be accurate.
Step 5
If there's a built-in optical drive, a disc may be stuck in it. Follow these instructions to eject it.
Step 6
Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to start up, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can start up now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
Step 7
If you've started from an external storage device, make sure that the internal startup volume is selected in the Startup Disk pane of System Preferences.
Start up in safe mode. Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a Fusion Drive or a software RAID, you can’t do this. Post for further instructions.
Safe mode is much slower to start and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know the login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
When you start up in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, the startup volume is corrupt and the drive is probably malfunctioning. In that case, go to Step 11. If you ever have another problem with the drive, replace it immediately.
If you can start and log in in safe mode, empty the Trash, and then open the Finder Info window on the startup volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then restart as usual (i.e., not in safe mode.)
If the startup process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
Step 8
Launch Disk Utility in Recovery mode (see Step 1.) Select the startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then restart as usual.
Step 9
If the startup device is an aftermarket SSD, it may need a firmware update and/or a forced "garbage collection." Instructions for doing this with a Crucial-branded SSD were posted here. Some of those instructions may apply to other brands of SSD, but you should check with the vendor's tech support.
Step 10
Reinstall the OS. If the Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
Step 11
Do as in Step 9, but this time erase the startup volume in Disk Utility before installing. The system should automatically restart into the Setup Assistant. Follow the prompts to transfer the data from a Time Machine or other backup.
Step 12
This step applies only to models that have a logic-board ("PRAM") battery: all Mac Pro's and some others (not current models.) Both desktop and portable Macs used to have such a battery. The logic-board battery, if there is one, is separate from the main battery of a portable. A dead logic-board battery can cause a startup failure. Typically the failure will be preceded by loss of the settings for the startup disk and system clock. See the user manual for replacement instructions. You may have to take the machine to a service provider to have the battery replaced.
Step 13
If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store, or go to another authorized service provider.

Verizon VZAccess Manager (for broadband modem) will not even Force Quit

When I wake my MacBook Pro and launch VZAccess Manager it often hangsand Force Quit will not work (I didn't know that was possible). The only way to shut down is to press and hold the power button.
With each successive release of 10.5 my USB 727 modem driven by the VZAccess software is getting more finicky. I'm now making sure to disconnect and quit VZAccess before the MacBook Pro Intel goes to sleep. Since 10.5.6 this happens multiple times per day. I'm using the latest available VZAccess software.
A workaround that I would like: before installing VZAccess I got the modem to work just using the OS X network panel (WWAN / Other / Verizon 1xEVDO Modem Script). But now I can't get that to work, even when I Uninstall VZAccess.
Does anyone know a way to undo the actions of VZAccess beyond what VZAccess Uninstall does? Does VZAccess overwrite the Verizon 1xEVDO Modem Script supplied by Apple, and fail restore it when using Uninstall?
BTW, I've not been able to send the error report to Apple, because I'm in a rural location and don't have another way to connect to the Internet to report.

Contact Verizon. The problem is likely with their software not staying compatible. If they cannot provide a newer version of their software that is compatible then all you can do is downgrade to a previous version of Leopard with which their software worked. You can do that as follows:
How to Perform an Archive and Install
An Archive and Install will NOT erase your hard drive, but you must have sufficient free space for a second OS X installation which could be from 3-9 GBs depending upon the version of OS X and selected installation options. The free space requirement is over and above normal free space requirements which should be at least 6-10 GBs. Read all the linked references carefully before proceeding.
1. Be sure to use Disk Utility first to repair the disk before performing the Archive and Install.
Repairing the Hard Drive and Permissions
Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Installer menu (Utilities menu for Tiger.) After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported, then quit DU and return to the installer.
2. Do not proceed with an Archive and Install if DU reports errors it cannot fix. In that case use Disk Warrior and/or TechTool Pro to repair the hard drive. If neither can repair the drive, then you will have to erase the drive and reinstall from scratch.
3. Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When you reach the screen to select a destination drive click once on the destination drive then click on the Option button. Select the Archive and Install option. You have an option to preserve users and network preferences. Only select this option if you are sure you have no corrupted files in your user accounts. Otherwise leave this option unchecked. Click on the OK button and continue with the OS X Installation.
4. Upon completion of the Archive and Install you will have a Previous System Folder in the root directory. You should retain the PSF until you are sure you do not need to manually transfer any items from the PSF to your newly installed system.
5. After moving any items you want to keep from the PSF you should delete it. You can back it up if you prefer, but you must delete it from the hard drive.
6. You can now download a Combo Updater directly from Apple's download site to update your new system to the desired version as well as install any security or other updates. You can also do this using Software Update.

Mail won't display the viewer window, and it will not close (force quit does not show in menu bar). Can't shut down to reboot because the open mail program prevents it. Any advice?

Mail does not show the viewer window even when new viewer window is cliced. I tried to close mail and reopen, but it will not close, and force quit option does not appear in window bar. I tried to shut down the computer and reboot, but it cannot close because of open mail program it says. Help!

Many thanks. Once I was able to close mail, it reopened and behaved quite normally. Thank you. I'll remember the option quit for force quite!

Firefox not working, force quit required every time.

I use Firefox every day without any issues. Today I opened a video in an online library through Cengage Learning and it kept freezing. I clicked out of the video several times and Firefox continued to freeze up. I would then force quit and only once did Firefox reopen a recovery session. If I went back to the video, it kept freezing and I would force quit again. Now, Firefox is not responding at all. It is continuously "hung up" with the spiraling ball (I'm on a Mac). I reinstalled Firefox and it actually installed a version, stating the date as December 20, 2011 - backdating it from a version I installed earlier this month. I've tried reinstalling three times and the same thing keeps happening and I have to force quit each time. Firefox is not functional at all on my computer anymore. This is my primary browser, with all my bookmarks. Please help!!!

Unfortunately my music software is not compatible with the new Mac OSX update (it may be in the coming months), so I have to stick with this one for now. Do you think Firefox would really just shut me down like that, just because I'm on a previous operating system?
I guess I'll just stick with Safari until my Native Instruments Maschine II allows for the Yosemite update.
Thanks for trying to help out!

Safari will not launch OS X 10.3.9

I updated my OS to 10.3.9 thru system update on my mac mini. now safari will not launch. I have tried most of the suggestions in this discussion but it still does not work. Help!

Welcome to Apple Discussions
It's helpful to be specific about what suggestions you tried.
After updating Safari, did you 'repair permissions' using Disk Utility in your Utilities folder?
If yes, did you try to open the Safari.app from the applications menu rather than the dock?
Post back

Mac osx 10.6.8 itunes launches automatically and will not respond to quit or force quit

mac osx 10.6.8 itunes launches automatically and will not respond to quit or force quit in the Activities Monitor. When I quit or go into the Activities monitor and try to quit, it goes off, briefly, then immediately relaunches. If i turn the computer off, and then on, iTunes launches automatically. ITunes 10.4. The only thing I remember doing different, lately, is I just updated a couple of days ago. Has anyone else had this issue? Thanks!

Reset the page zoom on pages that cause problems, make sure that the window is not maximized:
*<b>View > Zoom > Reset</b> (Ctrl+0 (zero); Cmd+0 on Mac)
*http://kb.mozillazine.org/Zoom_text_of_web_pages

I installed updates, Force Quit itunes and now iTunes will not launch

I installed updates on my Mac. In order to complete the process, a window telling me to Force Quit itunes came up. I did so and now iTunes will not launch??
Help!
Cathy 214

Try deleting all your music by going into settings>general>usage>music. Then re-download them from iTunes by going in to iTunes on your iPhone>more>purchased>music.

Hello, my iphoto on my mac OS X Version 10.5.8 will not launch after talking with an apple support tech. She had me sinc my iphone to my mac desktop and my photos downloaded from my iphone and were at the bottom. Now the iphoto will not launch.

My iphoto app will not launch after talking with an apple tech support who had me sync my iphone 4S with my mac desktop. The pictures downloaded from my iphone and after disconnecting from the Apple help, my iphoto had disappeared from the very bottom of the screen and will not launch. Can you help me retrieve my pictures. They are still on the computer.

Any help here:
http://support.apple.com/kb/HT2638?viewlocale=en_US&locale=en_US

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