MAC OS X Yosemite scanning from Photosmart 5520

Hello, I updated my MAC to OSX Yosemite version 10.10 and my HP Photosmart 5520 printer stopped scanning. I uninstalled the HP software and reinstalled it but the HP Utility keeps saying, "HP utility has quit unexpectedly, a report as been sent to Apple". It comes on for a quick second as if something is blocking it. I tried to turn off my firewall but it still did not work. I saw another post that they suggested to download 10.9 from the HP drivers and software, that still did not work. My printer says the software is not installed on my computer. I am also using a USB cable,, not wireless. Thanks!
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Hello @kendeebrad,
Welcome to the HP Forum,
I see you lost the ability to scan via USB from your Photosmart 5520 to your Mac after upgrading to 10.10.
I would like to help you with this issue.
Have you verified and repaired the disk permissions?
I would uninstall the software again, then verify and repair the disk permissions.
After that check for any apple updates.
next, reboot the Mac. when it has started up again, goto hp.com.
From here download the most upto date drivers for the photosmart 5520.
Install the drivers again and test the scan feature.
If this does not work, I recommend calling our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Aardvark1
I work on behalf of HP
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Similar Messages

Can't Scan to Photosmart 5520 on OSX 10.10

I am trying to scan from my HP Photosmart 5520 to my Mac which is running OS X 10.10.1 (Yosemite). I used to be able to scan just fine but now that I've upgraded to Yosemite it no longer works. I can print just fine but scanning doesn't work at all. I can't scan from the Printer utility (System Preferences | Printers & Scanners | Scan). I can't scan using the HP Scan utility (I receive an error saying HP Scan can't communicate with my device). And I also can't scan using the scan to printer option. In fact, I can't even enable the scan to printer option in the HP Utility because I get a message that the software isn't installed despite having just downloaded today the most recent HP software for this device and installing it and ensuring the HP Scan option was selected during installation.
This is incredibly frustrating. I'm hoping someone can help me resolve this.
Thanks
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Hi @segdae22,
Welcome to the HP Forums!
I see that you cannot scan with your HP Photosmart 5520 on your Mac OS X 10.10. I am sorry for the frustration, but I am happy to help!
Please take a look through this scanning guide, A 'Computer Not Found' or 'Connection Error' Message Displays for HP Photosmart 5520 e-All-in-One an....
Hope this guide helps, and have a good day!
RnRMusicMan
I work on behalf of HP
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Scanning from Photosmart 4580 to Macbook Pro

Hi, whilst I can print documents from the Mac I cannot scan from the Photosmart to the Mac. On System Preferences under Printers and Scanners there is no scan option. Can you help please?
Thanks

Hi,
Is the printer connected to your Mac via a USB or through the network?
In the meantime, reboot your Mac and clcik the Apple icon, then select Software Update.
Click the Store menu and select Reload Store.
Install any listed HP or Apple updates, then check for nay difference.
Shlomi
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Scanning using photosmart 5520

Over the last 3 months or so i have been scanning successfully, using the Photosmart 5520. i have been using "scan to email" and scanning my documents to my email address.
A couple of days ago i emailed a few documents and then tried to scan another document and i got an error message on the scanner that the " scan had failed, try again or exit.
I have tried turning everything off and starting again but without any success.
Does anyone have any thoughts or ideas to help sort it?

Hello kenw48,
Welcome to the HP Support Forums!
I would like to help you with your Scan to Email problems with the Photosmart 5520. If you try to scan to the computer, or make a copy, do you get the same error?
Checking for updates is a great step too: Getting Printer Updates for HP Photosmart 5520 e-All-in-One, HP ENVY 5530 e-All-in-One, and HP Deskj...
Hope to hear back, cheers!
JERENDS
I work on behalf of HP
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Problems scanning HP PHOTOSMART 5520 with OSX 10.9 Mavericks

Hi,
I have recently download OS 10.9 Mavericks. And now HP PHOTOSMART 5520 SCAN is not working properly. In fact I cannot scan. I use the printer by wifi.
Do we need drivers for OSX 10.9 Mavericks?
Alberto Bermejo

I should be more clear. Scanning with HP Scan, I can scan and see a preview. I can save the file ONCE but the image or docuement is garbled when I open the saved file. If I try to save again using a different format (and a different name), I get the error:
"An error has occured saving the file because it could not be written to. Check the proerties for the file to make sure it is not read-only."

Mac Air won't print from Photosmart Plus B209a

I can't print documents on the B209a from my MacBook Air, either wirelessly or connecting with the USB. When I send something to print, it goes to the queue but disappears quickly. The printer never prints the document I am able to print wirelessly from my Windows computer (Lenovo) without a problem. I am also able to print a test page from the MacBook Air. I can also print from my iPad using the HP ePrint app on the printer.
I have reinstalled the drivers on the MacBook Air several times. I have reset all the printers and reinstalled them. I have also reinstalled the HP software that came with the printer. I have shut down the Mac after each time.
Please help.

Welcome to the forums @Youlong
I understand you're having some issues with printing from your Mac, running Yosemite however, you are able to print successfully from your Windows PC and iPad. This seems to sound like a software issue somewhere on the Mac, and I have a few steps in mind for you to try.
In order, try:
Reset the printing system
Repair disk permissions
Restart the Mac
Follow this guide: Installing a Mac Printer Driver Using Apple Software Update
In addition, download this Apple driver: HP Printer Drivers v3.0 for OS X
Try printing again afterwards!
Good luck
R a i n b o w 7000I work on behalf of HP
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Photosmart 5520 won't scan to Mac

Today I bought a Photosmart 5520 e-All-In-One to replace my previous B110. I cannot get it to scan to my iMac, after hours of trying. My iMac is running Mac OS X Version 10.6.8 and is fully up-to-date as of today. When I try to scan, the printer provides the following message - "No Computer Found. Make sure the printer software is installed on your computer, and that "Scan to Computer" is enabled via the printer software.". I have installed, uninstalled, "scrubbed" and reinstalled 6 times, from the CD only, and from the HP website both via the link on the CD and independenlty. I have shut down the printer, pulled out the cable and put it back again numerous times. I have shut down and restarted the iMac just as many times. I've tried using the USB cable provided, and wirelessly. The printer will let me print from the iMac wirelessly. The printer will communicate wirelessly with our old Windows laptop, both for printing and scanning. The HP Utility on the iMac is having trouble with the "Enable Scan to Computer". Sometimes it reads "Communication Error. Unable to communicate with device. Check Cables and connection settings. If the problem persists, try restarting your computer and the HP device.". Which I have, and as I say, it will print wirelessly. Sometimes the "Scan Settings and "Scan to Computer" icon are absent altogether. Sometimes, I click on the icon for Scan to Computer and HP Utilites "unexpectedly" shuts down altogether. I've scoured the HP site, discussion groups, Google, etc, for nearly 8 hours. When I try to go through "Image capture" in Applications, it tells me that there is "No camera or scanner connected". When I try to go through HP Scan in Device Utilites in Applications, the message reads "Scanner communication cannot be established. HP Photosmart series is currently unavailable. Ensure your device is powered on, check the connection, and ensure your network is functioning properly. If theses conditions are correct, restart the device and try scanning again." All of these have been checked, but nothing seems to work. Why won't it scan to the iMac? Can it be fixed or should I just give up and return it?

Hello there! Welcome to the forums @RobertLW
I saw your post about the scanning troubles you're having with your Mac running 10.6 and the Photosmart 5520.
The guide I would recommend for you would be the one linked below. Please try out the steps!
A 'Computer Not Found' or 'Connection Error' Message Displays for HP Photosmart 5520 e-All-in-One an...
Let me know the outcome please!
Have a great weekend
R a i n b o w 7000I work on behalf of HP
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Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Scanning from 5520 to iPad in wireless direct mode ?

I have a Photosmart 5520 printer and a 3G iPad - without any other computer equipment or WiFi network or
router in the house. The printing from the iPad to the 5520 in the Wireless direct mode works well.
My question is if I can scan from the 5520 to the iPad ? Have looked in the HP ePrint app for directions
or control buttons but can't find any. Is scanning from 5520 to iPad possible ? Selecting "scan to computer"
on the 5520 control panel does not work.
Looking for any helpful comments
Thanks
Johann
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Hello Johan,
The HP ePrint app is a different app than the one I have mentioned above.
The HP Printer Control mobile app is a different one which also allow scanning.
simply open the Apple App Store, search for HP Printer Control and install it.
Through that app you will also be able to scan.
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Can't Scan from HP Officejet 7580

Can't scan from my HP Officejet 7580. Use to work just fine, and I have not changed anything I can think of that would affect it. Now I get message "Unexpected Internal Error Has Occurred". I did all the suggested solutions...checked all connections, reinstalled software, rebooted, disconnected/reconnected, and also verified Ditigal Imaging Monitor is active. Nothing helps.
Thanks for your help. Also I think I am suppoed to be abel to scan from Photosmart, but don't see a scan option. Thanks for your suggestions on this also.

Is the 7580 connected via network? USB?
Which OS?
Does the error message indicate the following?
An unexpected internal error has occurred. Click OK to close the program, and then try one of the following:
- Restart the program.
- Restart the PC and then try again.
- Reinstall the Photo & Imaging Software and try again.
Try this: http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-65961-4&lc=en&dlc=en&cc=us&...

Photosmart 5520 - Scan Option disappears from Mac OS X 10.9 to 10.10 update

I have been searching this problem for the last 2 hours. I have already installed, deleted, reinstalled drivers from this website and Apples site.
Under printers and scanners in my System Preferences, I can choose and easily print from our HP 5520, but the scan option button has now disappeared from my 10.9 to 10.10 update. My wife has the exact same computer as me and we are both connected to the exact same 5520 printer, but she is still on 10.9 (scan option is available and works) and I am on 10.10 (scan option is gone and HP Scan doesnt work either).
Solutions please!
Solved...

Hello @caking1s,
Welcome to the HP Support Forums! I understand since doing the Mac update from 10.9 to 10.10 now you are unable to scan with your HP Photosmart 5520. Please go ahead and follow the steps listed below:
Scrub/ Uninstall
• Open the Applications folder > HP or Hewlett Packard folder > HP Uninstaller
• Click continue, click on one of the printers in the list.
• * Only do this step if you do not have any other HP Printers. Hold down Control, Option and Command, While holding the three buttons down,
• Click uninstall.
Reset Printing System
1. Click the Apple icon ( ), and then click System Preferences.
2. In the Hardware section, click Print & Fax/Scan. The Print & Fax/Scan dialog box opens.
3. Right-click (or Ctrl +click) in the left panel, and then click Reset printing system…
4. Click OK to confirm the reset.
5. Type the correct Name and Password.
6. Click OK to reset the printing system. The Print & Fax dialog box shows no printer selected
Note: This will remove all printers in the print and Fax/Scan, any printer removed can be re-added later by clicking the plus (+) symbol..
Repair Disk Permissions
1.On the Dock, click Applications, and then click Utilities.
2.Double-click Disk Utility.
3.Highlight your hard drive/partition on the left (by default this is "Macintosh HD").
4.Click the Repair Disk Permissions button at the bottom of the window.
5.Once the repair is complete, restart the computer.
Restart the printer. Now you can download and install the printer software and install it. Click on the link below to begin the download and follow the on screen instructions:
HP Photosmart Full Feature Software and Drivers
I hope this helps, please let me know the outcome!
Thanks,
HevnLgh
I work on behalf of HP
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Mac 10.9.4 : hp photosmart c4795. scan error. try scan from computer or see documentation. press ok

I have a Mac running Mavricks which the wireless printing works with my HP Photoshmart C4795 Printer but the wireless scanning to my Mac is not working. I am getting the error: "hp photosmart c4795. scan error. try scan from computer or see documentation. press ok"
It used to work. I've downloaded and installed the patch for Mavericks.
I have searched for other solutions but none are for a Mac to do a diagnostic test on the HP page.
Any solutions to make this feature work again?
Thanks!

Hi,
Scanning from the front panel is no longer available on Mavericks as there is no Full Feature Software for the operating system.
Using the provided solution, you may scan using Image Capture. preview or Printers & Scanners.
Below you may find the steps to scan on 10.9:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03550518&tmp_task=useCategory&cc=us&dlc=en&lc=e...
Shlomi
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If my post resolve your problem please mark it as an Accepted Solution

How do I scan from my HP Photosmart C4740 to my Mac computer

The printer says " Scanning error. Try scan from computer or see documentation"

Hi,
Try installing the following software, be sure to select HP Recommended Software while installing:
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-100748-1&cc=us&dlc=en&lc=en...
Then try scanning again and check for any difference.
Shlomi
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If my post resolve your problem please mark it as an Accepted Solution

I bought a new Photosmart 5520 printer for my Mac Powerbook running OS 10.6.8, and it stopped workin

I bought a new Photosmart 5520 for my MacBookPro running OS 10.6.8. It stopped working after a few days. documents hang up in print queue, which says "printing page 1, 33% complete..." and below that it says "idle". I tried the various restart schemes, and removing it from the printers list, to no avail. I had the same problem with my previous printer after a few years of use. I threw that one away and bought the 5520. Any idea what causes this problem?

Download and install this: http://support.apple.com/kb/DL907
Restart your Mac.
Reset the printing system:
- Go to System Preferences > Print & Scan
- Right (or control) click in the rectangle listing your printers and select Reset Printing System.
WARNING - this will delete ALL of your printers!
- Select the plus sign to re-add a printer. Select the Defualt tab on the top of the window. Look for the printer, select it and wait until the "Add" button becomes available. Click it.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Unable to scan from my HP OfficeJet Pro 8600 Plus to my Mac iOS 10.10

Just purchased a new Mac and running Yosemite. Tried adding my 8600 and it prints but will not scan. When attempting to scan to computer, a message "The HP software required for Scan to Computer could not be located on this computer. Please download and install the latest HP recommended software for your device from http://www.hp.com/support, and then try again." When I follow the link, it directs me to download the driver again.....and the cycle begins. I have tried completely uninstalling everything according to previous suggestions in the forum but nothing has helped.
I'm a new Mac user but just can't understand why this would work on my PC and not the new Mac.
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Hi castagmc,
Welcome to the HP Forums.
I see that you are having an issue when attempting to get the new Yosemite driver installed for the printer.
I do have some suggestions that we can try in the attempt to troubleshoot this issue.
First off, please remove the usb cable from the printer and from the Mac and leave it disconnected until further notice.
I have a link that I am going to give you that gives detailed instruction for Uninstalling the Printer Software.
Once the uninstall is complete, please restart the Mac to have the changes take affect.
When the Mac is back up and running, disable any anti virus protection you may running. We do not want anything getting in the way when we reinstall.
The next step is to download and install the HP Officejet Pro 8600 series Full Feature Software and Drivers.
The installation will prompt you as to when to connect the usb cable so please do not connect it before hand.
Please feel free to write me back if you have any other questions.
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
Thanks for your time.
Cheers,
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W a t e r b o y 71
I work on behalf of HP

HP Photosmart 5520. Can't scan to my computer

HP Photosmart 5520. I can print FROM my computer just fine, but can't scan from the printer TO my computer. Message is "Connection Error." This happens sometimes, but usually I can fix by turning everything off, disconnecting, and starting over. Today nothing works. This is getting tiresome. Printing works fine. BTW, I do not control the router & can't just turn it on and off. I am not technologically savvy; I just want the thing to work.
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Hi,
The scan to computer is disabled by default (I don't know why the software girls/guys desinged that way). On my machine, driver for Windows 8 is much better (even same exe file). Please enable it using the following steps (please note: for Windows machines)
   Double click printer icon on desktop,
   Click Manage Scan to Computer,
   Click Enable
You may want to tick the last square too.
Regards.
BH
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MAC OS X Yosemite scanning from Photosmart 5520

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