Mac osx 10.9.4 HP office jet 6500 scanner issues

My HP 6500 scans but at preview it say no document loaded even though I can see the document.
I tried deleting the printer/scan and reinstalling it and downloading the HP driver and it still does the same thing.
HELP!
Thanks
Cher

Hi @cher-1
Does the printer say no document loaded or does the software? Does this happen when you copy too?
Which officejet 6500 do you have?
5 matches found.
HP Officejet 6500A e-All-in-One Printer series - E710
HP Officejet 6500A e-All-in-One Printer - E710a
HP Officejet 6500A Plus e-All-in-One Printer - E710n
HP Officejet 6500 All-in-One Printer series - E709
HP Officejet 6500 All-in-One Printer - E709a
HP Officejet 6500 Wireless All-in-One Printer - E709n
HP Officejet 6500 Wireless All-in-One Printer - E709q
I look forward to hearing from you, and working towards a solution.
Please click the Thumbs up icon below to thank me for responding.
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Sunshyn2005 - I work on behalf of HP

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Hi @neeter888   welcome to the HP Forums. I understand you are trying to set your HP printer up to print from your Chromebook.
Using Google Cloud Print with your HP Printer
Getting Started with Google Cloud Print
If you do not have a Windows or Mac computer, you can tell your printer to connect to your router from the front panel as follows:
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Here are several other ways to connect to your network if you need it:
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I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

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Hi raraock,
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My HP office jet 6500 printer is stuck on pause. I do not have an admin name or password as it is a wireless printer and I never had to set one up. It keeps asking me for admin name and password...

My HP office jet 6500 printer is stuck on pause. I do not have an admin name or password that it keeps prompting me to give, as it is a wireless printer and that info was not required when we set up the printer. I have checked all diagnostics and connections and they are all good/passed. I am so frustrated!!! This has never happened in the past.

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http://support.apple.com/kb/TS3140
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View Solution.

Hi,
First click the Setup button, select Network and follow the Wireless Setup Wizard to connect the printer to your home network.
Next download and install the following drivers for the HP Officejet 6500 Wireless (E709n) model:
The 6500A is a different model then the one you have..
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-77752-3&cc=us&dlc=en&lc=en&...
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Say thanks by clicking the Kudos thumb up in the post.
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Dear Nimia,
I greatly appreciate you taking the time to respond to me. You being so informative, I can tell that you had the best of intentions within your response to me back on September 26. However, I am apparently not computer proficient enough to be able to know how to go to, as you otherwise nicely stated,
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Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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**Click the KUDOS star on the left to say 'Thanks'**
Please mark a reply "ACCEPTED AS SOLUTION" if it solved your problem, so others can find it.

Mac osx 10.9.4 HP office jet 6500 scanner issues

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