Mac OSx/5508/3702i dropping issue

Hi all,
I have installed dozens of WLCs but with this one customer rollout I have hit an impasse. The customer has a 98% MacOS device environment running a 5508 HA pair and 3702i APs. The Mac OSx users randomly lose access even when their device sits in one place within 10 feet of a below ceiling tile hung AP. Disconnects can't be recreated as no particular behavior seems to trigger the drop. Also for some clients there is severe latency(>1000ms) just pinging the WLAN gateway. Pings from Gateway SVI to AP are fine(<5ms) Debugs imply AP is too busy to handle an authentication request even thought the AP only has 10 users and an insignificant amount of traffic flowing through it. This issue is not dedicated to just one AP either as folks all over the 30 AP environment suffer similarly. Air Magnet shows no coverage holes. Windows devices appear ok.
I am more interested if this is has happened to anyone else and if anyone has had something that has fixed this issue for them instead of troubleshooting.
TAC case has been open over 4 months with escalation and Backbone TAC involvement with no luck.
Details:
- Mac OSx versions are random and those running Yosemite do have the latest patch.
- WLC versions 7.6.120, 7.6.130, 8.0.102MR, and 8.0.110 have not corrected the problem. (although fewer errors are seen in the debugs)
- Although APs are actually local to the controller, the customer has them in Flexconnect for HA and Bandwidth reasons.
- problem happens with Band Steering and also with Dedicated 5Ghz SSID (2.4 unusable due to density of APs using 2.4 in surrounding buildings)
- Clear Air 5ghz report score above 97%
- tried Legacy Beam forming, no joy.
- EDRRM is on
- Fast Transition is on
- Fast SSID switching is on
- Problem occurs with 20 and 40 Mhz channel bonding.
- 802.11k sticky cache has been tried to no avail.
- FUS is at 1.8 (I hear FUS 1.9.0.0 not only fixes the subsystem bugs but may iron out problems with the Operation side too)
- SSID running dynamic vlan assignment from NPS Server
- 6 SSIDs total
- No DFS channels being used
- SSID timeout has been turned off
- Data rates below 9Mbit are disabled
- APs are roughly 25 feet apart.

Thanks Leo,
Problem happens to multiple versions of OSx, those running Yosemite do have the latest patch. Unfortunately I don't think disabling N is going to be feasible. Due to the High density rate there is no b/g to fallback on (2.4 Ghz is completely saturated). So that would leave users with basically just 802.11a? I do have a customer with similar set up running 5508 (v7.6.130) with 3702 in flexconnect. The difference is the1.9.0.0 FUS has been applied and they run Pre-shared key authentication. Where as the problem customer runs older FUS and Dynamic Radius based vlan assignment.

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Thanks for your help, I have incidents open now with Apple and Novell, I
hope one of them can provide something for us. We tried applying 6.5 SP4 to
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"Jeffrey D Sessler" <[email protected]> wrote in message
news:[email protected]...
>I tried two 2GB files. No problems at all but I'm in a 100% end-to-end
>Gigabit environment. My server storage is also a very-fast SAN.
>
> Best,
> Jeff
>
>
> "Jacob Shorr" <[email protected]> wrote in message
> news:[email protected]...
>> Jeffrey,
>>
>> Have you tried the exact same test, dragging say two 500MB files in
>> seperate
>> copy operations? I hear what you're saying about the 10/100 link, but we
>> don't run gigabit to the desktops, and we're not going to anytime soon.
>> Even if that could resolve the issue we need something kind of other fix
>> for
>> our infrastructure. I will look into any errors on the switch.
>>
>> "Jeffrey D Sessler" <[email protected]> wrote in message
>> news:[email protected]...
>>> Well, considering that I'm not seeing the issue on my 10.4.2 machines
>>> against my 6.5Sp3 servers, I'm not sure what you should do at this
>>> point.
>>> Since you say that the 10.3 machines don't have an issue, it makes it
>> sound
>>> to me like this is an Apple issue.
>>>
>>> The logs point at a communication issue... Is there anyway to get that
>>> Mac
>>> on to a Gigabit connection to see if you can duplicate it?
>>>
>>> The other option is to wait for 10.4.3 to be released and see if the
>> problem
>>> goes away.
>>>
>>> Again, on only a 10/100 link, one copy of a large file _will_ saturate
>>> the
>>> link.Perhaps 10.4.2 has an issue with this?
>>>
>>> Also, when you're doing the copy, what to the error counters in the
>> switches
>>> say?
>>>
>>> Jeff
>>>
>>> "Jacob Shorr" <[email protected]> wrote in message
>>> news:[email protected]...
>>> > There are definately no mis-matches. This has been checked and
>> re-checked
>>> > a
>>> > dozen times. It's only on 10.4......we can replicate it on every 10.4
>>> > machine, and we cannot replicate it on any machine that is 10.3. What
>>> > should I do to go about getting this fixed, should I be contacting
>>> > Apple
>>> > or
>>> > Novell? The speed is always good until it actually decides to drop
>>> > and
>>> > cut
>>> > off.
>>> >
>>> >
>>> > "Jeffrey D Sessler" <[email protected]> wrote in message
>>> > news:7jj%[email protected]...
>>> >> Looks like communication between the Mac and the Netware server is
>>> > dropping.
>>> >> AFP in 10.3 and 10.4 support auto-reconnection but I'm sure that it
>> will
>>> >> fail the copy process.
>>> >>
>>> >> I'd first check to make sure that there are not any mis-matches on
>>> >> the
>>> >> switch e.g. the Mac is set to Auto (as it should be) but someone has
>> set
>>> > the
>>> >> switch to a forced mode. Both should be auto. A duplex miss-match
>>> >> could
>>> >> cause the Mac not to see the heart beat back from the Novell server.
>>> >>
>>> >> Like I said, if the workstation is only on 10/100, a single copy
>> process
>>> > on
>>> >> a G5 Mac will saturate that link. Adding more concurrent copies will
>> only
>>> >> result in everything slowing down and taking longer, or you'll get
>>> >> the
>>> >> dropped connections.
>>> >>
>>> >> Best,
>>> >> Jeff
>>> >>
>>> >>
>>> >> "Jacob Shorr" <[email protected]> wrote in message
>>> >> news:Ybc%[email protected]...
>>> >> > Take a look at the last entries in the system log right after it
>>> > happened,
>>> >> > let me know if it means anything to you. Thanks.
>>> >> >
>>> >> > Sep 29 13:26:10 yapostolides kernel[0]: AFP_VFS afpfs_mount:
>>> >> > /Volumes/FP04SYS11, pid 210
>>> >> > Sep 29 13:31:13 yapostolides kernel[0]: AFP_VFS afpfs_Reconnect:
>> doing
>>> >> > reconnect on /Volumes/FP04SYS11
>>> >> > Sep 29 13:31:13 yapostolides kernel[0]: AFP_VFS afpfs_Reconnect:
>>> > connect
>>> >> > to
>>> >> > the server /Volumes/FP04SYS11
>>> >> > Sep 29 13:31:13 yapostolides kernel[0]: AFP_VFS afpfs_Reconnect:
>>> > Opening
>>> >> > session /Volumes/FP04SYS11
>>> >> > Sep 29 13:31:13 yapostolides kernel[0]: AFP_VFS afpfs_Reconnect:
>>> > Logging
>>> >> > in
>>> >> > with uam 2 /Volumes/FP04SYS11
>>> >> > Sep 29 13:31:13 yapostolides kernel[0]: AFP_VFS afpfs_Reconnect:
>>> >> > Restoring
>>> >> > session /Volumes/FP04SYS11
>>> >> > Sep 29 13:31:13 yapostolides kernel[0]: AFP_VFS
>>> >> > afpfs_MountAFPVolume:
>>> >> > GetVolParms failed 0x16
>>> >> > Sep 29 13:31:13 yapostolides kernel[0]: AFP_VFS afpfs_Reconnect:
>>> >> > afpfs_MountAFPVolume failed 22 /Volumes/FP04SYS11
>>> >> > Sep 29 13:31:13 yapostolides KernelEventAgent[43]: tid 00000000
>>> >> > received
>>> >> > VQ_DEAD event (32)
>>> >> > Sep 29 13:31:13 yapostolides kernel[0]: AFP_VFS afpfs_Reconnect:
>>> > posting
>>> >> > to
>>> >> > KEA to unmount /Volumes/FP04SYS11
>>> >> > Sep 29 13:31:13 yapostolides KernelEventAgent[43]: tid 00000000
>>> >> > type
>>> >> > 'afpfs', mounted on '/Volumes/FP04SYS11', from
>>> >> > 'afp_0TQCV10QsPgy0TShVK000000-4340.2c000006', dead
>>> >> > Sep 29 13:31:13 yapostolides KernelEventAgent[43]: tid 00000000
>>> >> > found
>> 1
>>> >> > filesystem(s) with problem(s)
>>> >> > Sep 29 13:31:13 yapostolides kernel[0]: AFP_VFS afpfs_unmount:
>>> >> > /Volumes/FP04SYS11, flags 524288, pid 43
>>> >> >
>>> >> >
>>> >> >
>>> >> >
>>> >> > "Jeffrey D Sessler" <[email protected]> wrote in message
>>> >> > news:GH%[email protected]...
>>> >> >> We move large files all the time under SP3 with no issues however,
>>> > there
>>> >> > are
>>> >> >> several finder/copy/afp issues in Tiger that are do to be fixed in
>>> >> >> 10.4.3.
>>> >> >>
>>> >> >> Also, if you have any type of network issue such as duplex
>> mis-matches
>>> > or
>>> >> >> are running say, only a 10/100 network, a single Mac can not only
>>> >> >> transfer
>>> >> >> more than 10MB/sec (filling the network pipe) or generate so many
>>> >> > collisions
>>> >> >> (duplex mis-match) that you could drop communication to the
>>> >> >> server.
>>> >> >>
>>> >> >> What type of server (speed, disks, raid level, NIC speed) and what
>>> >> >> type
>>> >> >> of
>>> >> >> network (switched gigabit, switched 10/100, shared 10/100, etc.)
>>> >> >>
>>> >> >> How long does it take to copy that single 1GB file to the server?
>>> >> >>
>>> >> >> Does a single copy process always work?
>>> >> >>
>>> >> >> Jeff
>>> >> >>
>>> >> >> "Jacob Shorr" <[email protected]> wrote in message
>>> >> >> news:[email protected]...
>>> >> >> > The servers are 6.5 SP3 running NFAP, the MAC OSX is 10.4.2
>> updated.
>>> >> > The
>>> >> >> > volume the macs are using is part of a cluster. The users mount
>> the
>>> >> >> > volumes
>>> >> >> > on their macs and everying is for the most part fine. If they
>> grab
>>> >> >> > a
>>> >> >> > bunch
>>> >> >> > of files and copy them from desktop to server it's fine as long
>>> >> >> > as
>>> > it's
>>> >> >> > only
>>> >> >> > a single copy process. The users are part of the hi-res
>> department
>>> > and
>>> >> >> > the
>>> >> >> > files can be 1GB or larger. If they drag one or more large
>>> >> >> > files,
>>> > and
>>> >> >> > then
>>> >> >> > while that's copying they drag some more files, so both copy
>>> > processes
>>> >> > are
>>> >> >> > running at once....quite often the volume will dismount from the
>>> >> >> > desktop
>>> >> >> > and
>>> >> >> > you will get unable to copy because some resource is
>>> >> >> > unavailable.
>>> >> >> > Sometimes
>>> >> >> > the finder crashes, sometimes not. Often the files that were
>>> > partially
>>> >> >> > copied get locked and the users needs to reboot their Mac in
>>> >> >> > order
>>> >> >> > to
>>> >> >> > delete
>>> >> >> > them. I'm getting pretty desperate hear, anyone have an idea
>> what's
>>> >> > going
>>> >> >> > on. I don't know if this is a Tiger thing or a large file thing
>> or
>>> >> >> > a
>>> >> >> > multiple copy stream thing, a netware thing or a mac
>>> >> >> > thing.....we
>>> > have
>>> >> >> > hundreds of other users running OSX 10.3 and earlier who are not
>>> >> > reporting
>>> >> >> > this problem, but they also don't copy files that size. Someone
>>> > please
>>> >> >> > tell
>>> >> >> > me they have seen this before....thanks very much. Oh, before
>> going
>>> > to
>>> >> >> > 6.5
>>> >> >> > and NFAP the servers were 5.1 with Prosoft server and they never
>> had
>>> >> >> > the
>>> >> >> > problem.
>>> >> >> >
>>> >> >> > Jake
>>> >> >> >
>>> >> >> >
>>> >> >>
>>> >> >>
>>> >> >
>>> >> >
>>> >>
>>> >>
>>> >
>>> >
>>>
>>>
>>
>>
>
>

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I am running an HP C7200 series all-in-one on a Mac OSX 10.8.5 system. Everything has worked fine for years. Suddenly when I got to fax using HP Scan I get the following message: The scan cannot be performed because another program has control of the HP imaging device. This may be the result of a recent Mac update, but I'm not sure. I have tried many solutions from forums, including: restarting the program, restarting the printer while holding down the OK and Help keys, and installing RC Default Apps 2.1 and disabling the bundle extension preference. I have not yet uninstalled and reinstalled my HP software because I'm afraid something else will get messed up.
Also, I can scan by doing the following tedious chore. Open up the Systems Preferences, click on Print & Fax, click on Scan, Click on Open Scanner, click on Show Details, then fill in the scanning details. It's a pain compared to opening up HP Scan and clicking on scan. I can also scan via Image Capture but it also doesn't offer some of the nice features of HP Scan.
Any other solutions?

Hello NgnRoom,
Welcome to the HP Forums.
I see that you are having an issue with not being able to fax.
As you stated , this could be caused by a Mac update.
I suggest that we do an uninstall of the software and drivers and then while the unit is uninstalled, we then reset the printing system. Here is a link on How to reset the printing system. Once the reset is complete, I also suggest we Repair disk permissions.
The next step would be to reinstall the printer on to the Mac. Here is the link for the HP Print Drivers v3.0 for OS X.
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
Thanks for your time.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

Unable to clear the drop down list of junk login ID's - I have a Mac OSX

When I go to sign into my yahoo ID, and I begin to type my e-mail account, a drop down list of junk log in ID's pop up. These are ID which I have entered my mistake in the pass. One of which is my password. I am unable to clear the drop down list of this junk log in ID's. I ask Yahoo how to do it and I was told that this problem is specific of my web browser. I need your help to clear that junk log in ID's. I have a Mac OSX, Version 10/4. Would you be able to explain simple what to do. This problem is annoying as every time I sign in that drop down list appear.
I would appreciate your assistance.
Sincerely,
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