Mac Photoshop layers not visible to Windows user

I'm using Photoshop CS6 Extended on a Mac. My client requested a PSD file saved with layers, which I provided. Her web developer is on Windows CS6 and is unable to see the layers in the file. Do you know why the layers are not visible to the Windows user?

Look under your PS Preferences > File Handling
How are you sending the file? Some email programs can alter files.
If you are saving a separate copy for your Windows users, see that layers is checked in the dialog.
Here's a screenshot for suggested File handling settings.

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