Mac 'printer offline' message

Hi - I have an imac running os10.9 just upgraded with an HP photosmart 5524
Before the upgrade I tried to print and got the message 'printer offline' - this is the third of fourth time now I have had this, each time I have then had to de-install and re-install the software.
I upgraded to 10.9 and tried to install the relevant driver - only to get an error message when I tried to expand the driver download - I have checked permissions and they are all fine, and re-run the download three times only to get the same error each time.
I have reverted to your 12.23.0 driver - twice downloaded and installed and am still getting the 'printer offline'
I have reset the printer and added it in preferences - same problem.
This is truly hopeless - please help before I through this printer out
Chris

Hi DevonS,
I understand that you are getting an error message installing the Photosmart 5524 on your Mavericks operating system. Could you please follow the instructions in this document for Error Message on a Mac Running OS X v10.9 Mavericks.
If you are still getting the printer offline message follow the steps in this document for 'Printer is offline' Message Displays on the Computer and the Printer Will Not Print.
I hope this helps, let me know.
Thank you,
I worked on behalf of HP.

Similar Messages

Deskjet 4480 and "Printer Offline" message after moving laptop and re-plugging.

I have an HP 4480 deskjet All-In-One printer wired to my HP dv6-2150us laptop (Win 7) with an USB cable. The printer is the network printer for my HP laptop and an Acer Aspire netbook (XP).
Often,when I unplug my laptop from the power source and from the printer's USB cable to take my laptop to another area to do some work and then bring it back to the computer table, and and reattach the cables to power and printer OR when I shut down or put into sleep mode my compter, the next time I attempt to print I will get a Printer Offline message.
At that point, I have to turn off the printer, unplug it from the laptop and power source, shut down the laptop and netbook, reattach everthing and plug all in again.
Then, my laptop, to which the laptop is plugged in by USB, will show that the printer is reinstalling, just as if it was the first time install.; I am even asked to re-register the printer.
Note that when the netbook is shut dow or, unplugged to use elsewhere, it is often unabale to print, showing "no installed printer." Then I have to search for a network printer and re-link it to the netbook.
All this is quite frustrating. I have read the forum for similar posts, but nothing quite seems to match.
As to a link offering a download for a printer trouble shooting link, i cannot seem to actually find the way to begin the download. I see a questionaire form but no download link. Hmm.
i am not a newbie, but stumped about this. Any help is appreciated. Thanks

This article should help with your printer offline error:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02221706&cc=us&dlc=en&lc=en
Give the steps outlined a try and let us know if it helps.
Best of Luck!
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

Getting printer offline message

When I try to print, I am getting a message in the printer app "printer offline". I tried to restart the computer and printers, no results. Any know how to fix?

There's a chance that the advice in this article could help you.

Printer offline message

printer offline message

Hi yslybeach!
To have a better understanding of your issue, please let everyone know which model Canon printer you own. That way, our Canon Forum members and our Subject Matter Experts will be able to assist you with suggestions appropriate for your printer. Also, please let us know what operating system you have installed on your computer.
Thanks!

Envy 5534 on MAC- print error message unable to convert post scrip file

New printer set up fine prints letter but when I want it to print a page with bar code on get error message :-
print error message unable to convert post scrip file
Can any one help please
This question was solved.
View Solution.

Hi @itsalex,
What type of bar code are you printing, and from what program? Just a thought, what if you print the barcode as an image, if you are not already? Try File>Print> Advanced> Print as Image> print.
If the issue persists, let's reset the printing system and repair the disk permissions; doing so may resolve the issue.
Reset Printing System
Click the Apple icon ( ), and then click System Preferences.
In the Hardware section, click Print & Fax/Scan. The Print & Fax/Scan dialog box opens.
Right-click (or Ctrl +click) in the left panel, and then click Reset printing system…
Click OK to confirm the reset.
Type the correct Name and Password.
Click OK to reset the printing system. The Print & Fax dialog box shows no printer selected
Note: This will remove all printers in the print and Fax/Scan, any printer removed can be re-added later by clicking the plus (+) symbol.
Repair Disk Permissions
On the Dock, click Applications, and then click Utilities.
Double-click Disk Utility.
Highlight your hard drive/partition on the left (by default this is "Macintosh HD").
Click the Repair Disk Permissions button at the bottom of the window.
Once the repair is complete, restart the computer and add the printer back.
When you add the printer, please ensure you are using the HP driver.
Select Add other Printer or Scanner
Select the printer you are adding and next to 'Use' you can select the printer drive. In the screenshot below, you will see Airprint is auto selected, you can change it to the HP driver though.
I look forward to hearing back from you.
Talk to you later alligator
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Photosmart 5510 - wireless Mac - printer offline

Hi there, i'm trying to print from a Mac to new photosmart 5510, wireless is connected, have tested printing via an ipad - works like a dream. Unable to print from notebook (Mac 10.7.2), error message 'printer is offline' the printer is not connected. Have printed with a cable but unable via wifi. Have checked all troubleshooting tips, no luck. advice is appreciated
This question was solved.
View Solution.

Download and install this: http://support.apple.com/kb/DL907
Reset the printing system:
- Go to System Preferences > Print & Scan
- Right (or control) click in the rectangle listing your printers and select Reset Printing System.
WARNING - this will delete ALL of your printers!
- Select the plus sign to re-add a printer. Select the Defualt tab on the top of the window. Look for the printer, select it and wait until the "Add" button becomes available. Click it.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Keep getting a printer offline message

I am trying to print a MS Word doc in Windows 7. I am using parallels to run windows, 7 I think. When I connected the usb cable to my mac I selected the WIN option. When I go to print from Word I check for the correct printer in the Word print panel and I see the green check for my HP 1510 printer. I select print and nothing happens. I get a Printer off line message. I have rebooted mat MacBook Pro to no avail. Same thing.
Thanks in advance.

I don't use Parallels, I use VMWare, so I can't give you exact instructions but try something along these lines.
What you need to look for when you are running Parallels is the setting to take over or connect to the USB port. This will allow the Windows environment to use devices connected to the USB port. In this case it will allow the Windows 7 environment to connect to and print to the printer that is connected to the USB port.
Once you quit Parallels it will release the USB port so it can be used by the Mac once again.

HP 7520, OS6 MAC, Wireless Offline Message

I am new to this forum. I have installed my new 7520 printer on my new Apple 0S6. Used wirelss wizerd, message prints out all is good. Then I go to print, nothing happens. Go into device and it says offline. If I hook up printer cable, I have no problem printing. My network name is 2WIRE955 and it is DSL.

Let's set a static IP address and external DNS for the printer:
- Print a Network Config Page from the front of the printer. Note the printer's IP address.
- Type that IP address into a browser to reveal the printer's internal settings.
- Choose the Networking tab, then Wireless along the left side, then the IPv4 tab.
- On this screen you want to set a Manual IP. You need to set an IP address outside the range that the router automatically sets (called the DHCP range). If you do not know the range, change the last set of numbers (those after the last '.') to 250
- Use 255.255.255.0 for the subnet (unless you know it is different, if so, use that)
- Enter your router's IP (on the Network Config Page) for the gateway.
- Enter 8.8.8.8 for the first DNS and 8.8.4.4 for the second DNS. This is Google DNS. You can choose another external DNS if you wish.
- Click 'Apply'.
Now, shut down the router and printer, start the router, wait, then start the printer.
After this you may need to redo 'Add a Printer' using the new IP address.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Message of "printer offline" when trying to print

Hello,
I have iphone 4s and a HP wireless printer a little less than 3 years old. When trying to print something from my iphone, it keeps giving me the message "printer offline" with choices for continue or cancel. I hit continue, but same message comes up a minute or two later. This happens even when my printer is awake and wirelss signal is strong. My phone finds the printer when i try to print, but keep getting this printer offline message. Any help would be appreciated.

Is your particular printer model AirPrint compatible? Here's the list, as well as guidnance for setup and use:
http://support.apple.com/kb/HT4356
If your HP printer is not one of those on the HP list, then you wiould need some othe app to print from your iPhone. Search the App Store.

Epson Workforce 500 and HP OfficeJet Pro 8500 - "Printer Offline"

This week I downloaded an Epson printer driver update from Apple's Software Update. I use an Epson Workforce 500 with my Mac Mini computer at my office. Since installing Snow Leopard originally I had experienced no problems with the printer but assumed that if Apple was telling me to install a driver update, I should do so. Big mistake!
After installing the driver update I was unable to print anything. When attempting to print a page from Safari or MIcrosoft Word, everything initially seemed ok, until I saw my printer icon bouncing in the Dock with a yellow symbol indicating "Printer Offline." After searching the Apple site and various discussion boards I spent an entire afternoon attempting all of the recommended fixes with no results. Since I cannot operate my business without a printer, I decided to simply purchase a new printer hoping that this was simply an Epson problem.
I am now the proud owner of an HP OfficeJet Pro 8500 Premier All-in-One. Unfortunately I am still suffering from the "Printer Offline" message whenever I attempt to print anything. After spending another afternoon on the phone with a tech support person from HP, I am still unable to print. I have done all of the following:
Disconnected and reconnected all cables between the computer and the printer.
Switched the USB cable to a different USB port on the computer.
Restarted the computer and the printer.
Unplugged and replugged the computer to reset it.
Checked to confirm that the printer does show up under USB on the System Profiler.
Deleted any old print jobs in the print queue and made certain that the printer was not in pause mode.
Tried to print from various programs with the same result.
Although this printer does appear in the printer list, deleted it and then added it again under the Printer and Fax area of System Preferences.
Uninstalled the HP printer driver, restarted the computer, downloaded HP's latest driver for this computer from their website under the instruction of HP's tech support person and reinstalled this driver and again performing all of the above.
Repaired disk permissions several times.
Reset the printing system under the Printer and Fax area of System Preferences.
I have been unable to find any further possible fixes in any of the discussion boards either on the Apple or the HP site. After doing everything listed here the HP tech support person felt that the problem must be with Apple rather than HP since the problem developed initially after the Epson printer update and then occurred with both the Epson and the HP printers.
I have an appointment later today with an Apple Genius at my local Apple store to see if I can get any advice. Any suggestions from anyone on this board would be greatly appreciated since I do need my printer to carry on in my business. At this point I am desperate to the point of considering the replacement of my computer but am hesitant to do so suspecting that the new models should be released soon.

HI and Welcome to Apple Discussions...
Try downloading and installing the 10.6.1 combo update. It's OK to do this even though you are already running 10.6.1. One of the "fixes" .. "some printer compatibility drivers not appearing properly in the add printer browser"
http://support.apple.com/kb/DL930
Make sure and repair disk permissions after the installation.
Quit any open applications/programs. Launch Disk Utility. (Applications/Utilities) Select MacintoshHD in the panel on the left, select the FirstAid tab. Click: Repair Disk Permissions. When it's finished from the Menu Bar, Quit Disk Utility and restart your Mac. If you see a long list of "messages" in the permissions window, it's ok. That can be ignored. As long as you see, "Permissions Repair Complete" when it's finished... you're done. Quit Disk Utility and restart your Mac.
Always make sure your Mac has sufficient disk space available.
Right or control click the MacintoshHD icon. Click Get Info. In the Get Info window you will see Capacity and Available. *Make sure you always have a minimum of 10% to 15% free disk space at all times.*
Carolyn

Printer offline issues

Hi all,
3.4 GHz iMac running 10.6.8. Software update current.
Epson NX430 (new) connected via wifi. All installation, including downloading the current drivers from Epson, went smoothly. Printing and scanning wirelessly does indeed work. But...
After a while, the printer, or the Mac printing system, sends the printer "offline." When I send a document to the printer, I get a warning icon from the print monitor, and the NX430 print monitor window says "Looking for printer.... printer offline."
The quick fix for this is to power cycle the printer (obviously a pain). Interestingly, this was the same issue I had with the HP Photosmart 4400 device that the Epson replaced. That HP printer was hooked up via USB, but didn't scan except to PCs, so the switch was to fix that and hopefully also fix the printer offline issue at the same time. But this experience leads me to think that the problem is with the OS, and not the printer.
Other things I have tried: Restarting the iMac. Deleting and re-adding printer. Resetting the printing system (this worked for a few days, I think, although it is hard to be sure of cause and effect). Checking the network connections -- printer and gateway IP addresses are correct, and even when getting the printer offline message, I can successfully ping the printer.
One more thing. When the system is in this "printer offline" state, trying to activate either the printer utility, or check supply levels, results in an error message, even though I have verified network connectivity with a ping test.
Any ideas?
Thanks,
Dave

alicedave wrote:
Checking the network connections -- printer and gateway IP addresses are correct, and even when getting the printer offline message, I can successfully ping the printer.
One more thing. When the system is in this "printer offline" state, trying to activate either the printer utility, or check supply levels, results in an error message, even though I have verified network connectivity with a ping test.
With the ping getting a response from the printer it would suggest that the symptom is not network related but more to do with the supporting software, or more so with the protocols it uses to communicate with the printer. I would guess that the printer supports Bonjour and you would have added the printer by opening the Default Add Printer view and selecting the printer that was shown in this view. If this was the case then a suggestion would be to look at using an alternate protocol for the print queue, providing the printer does support such an option. If you can check the network settings for the printer there may be the option to use/enable print protocols such as LPR. With this active, the printer can be added using IP > LPD. This requires you to enter the IP address of the printer and then browse for the printer driver.
If such an option to use an alternate print protocol does not exist then something else you can test when the printer goes offline is the scanning. Does this also fail?
And can you confirm? You said you had to power cycle the HP to get it working again. Do you have to do the same with the Epson to get it printing again?

Windows 8 printer offline

Lynksis 1900 ac router, windows 8 and hp 4500. Windows shows the printer connected but before I can print, it goes offline. Tried a usb cable and no dice. Any suggestions?

Hi @printprobs
I can help you with this printer offline message. Please use the following document to troubleshoot the issue, and let me know the outcome of your efforts; 'Printer is offline' Message Displays on the Computer and the HP Printer Will Not Print.
I look forward to hearing back from you.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Printer offline, no response to unplugging or pressing blinking power button

It has never had this problem before, I even downloaded the print and scan doctor and it says nothing is wrong with the printer. It just says the printer is offline, the power button blinks and has no response to when i press it. The test print page wont print, and the status jusy says error. I tried the open and close 4 times thing, and checked for paper jams. Everything is also installed.

What printer do you have? What operating system do you have? I am including a document that addresses printer offline message.
Click here for document.
Let me know if this helps.

'printer is offline' message, even though it's not

I'm installing a new HP 4500 to my network at home, currently using my Macbook Air. The software downloaded fine and the setup wizard worked well too, the printer found my network and says that it is connected to it.
when I try to print wirelessly, the window on my laptop says 'printer is offline' and 'printer is not connected' although it clearly is online.
I have no trouble printing through a wire
please help
thanks

Hello belmoo,
I understand your are having "Printer Offline" errors with your HP 4500 after you have installed onto your Mac Book Air over your wireless connection but the USB cable connection works without problem. If you could please provide me with the printers Model Number as the 4500 has several possible printers connected to that series name and your Operating System running on the Mac.
I would like you to start with looking into this document as it covers all the Windows & Mac Operating Systems: 'Printer is offline' Message Displays on the Computer and the Printer Will Not Print.
Please reply back with the information requested if the problem is not resolved.
Thanks,
JERENDS
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

I recently replaced my dead airport router with a netgear91-5g router and synced it successfully to my Lexmark Pro 915 printer and my computer and yet when I try to print wirelessly I get the message: "printer not connected; printer offline".

I recently replaced my dead airport router with a Netgear91-5g router and synced it successfully to my Lexmark Pro 915 printer and my computer; yet when I try to print wirelessly I get the message: "printer not connected; printer offline". Lexmark support verified that my printer was connected to the new router and the problem was with the computer's printer configuration and they could reconfigure it online if I paid for their "Premium Support" services ($119 for one year, 3 fixes). I declined, feeling sure that this is something I could do if I knew how. Could it be an incompatability issue with OS 10.8.3?

You saved me $$$ that I can ill afford on my fixed income. I was very unhappy with the "support" from Lexmark... what a rip off! Thank you dwb!

Mac 'printer offline' message

Similar Messages

Maybe you are looking for