Mac printing - "printer is in use" forever

On or about Dec 30, 2014, my MacBook (MacOS 10.8.5) suddenly could not print to either my HP Officejet 6100 or Deskjet 6980, via network printing. Both printer queues would show "printer is in use" forever, when any document is printed.
I did the usual removing the printer, and re-adding. I added the printer as an IP address in System Preferences, with Protocol Line Printer Daemon - LPD, and with protocol Internet Printing Protocol. Upon clicking Add, I get the error box:
Unable to verify the printer on your network. Unable to connect to 10.x.x.x due to an error.
If I go ahead and Add, same result "printer is in use" for any doc printed, and nothing prints.
If I Add the printer despite the error above, then select the printer in System Preferences - Printers, Utility, Open Printer Utility, the HP utility runs fine and connects to the printer!! The HP utility shows supply level. The Test page prints fine!!
I even re-installed MacOS 10.8.5 - no help. I also updated the Officejet 6100 firmware from the hp.com page - no help.
Finally by luck I tried MacOS System preferences, Add, IP, Protocol: HP Jetdirect - Socket, and now the printers are working again!
Come on HP, you need to give a little more help here. It should not be so hard to get an HP printer working under MacOS.
Clearly you changed something and Software Updates sabotaged me here.
Please consider testing Internet Printing Protocol and LPD protocol under MacOS.

I collected some potential troubleshooting steps for Yosemite (10.10.x), but it may equally apply to your version of os.
Please refer to Possible solutions for Yosemite printing issues.
Regards,
Eric
I am an HP employee.

Similar Messages

Why cant i print from my ipad using airport express but i can print from my mac using the express

why cant i print from my ipad using airport express but i can print from my mac using the express

Because your printer has to be Airprint compatible and connected to WiFi. There are applications, such as Printopia, that will allow you to print through your computer.

I have an HP Laserjet 5m monochrome printer that I have used for years with our three Mac computers

HP Laserjet 5m monochrome printer C3917A (1997)
Operating system: OSX 10.7.4
Error message: Printer busy
No known changes made to system or configuration
I have an HP Laserjet 5m monochrome printer that I have used for years with our three Mac computers (two on OS X Lion and one on Leopard). I'm using ethernet to connect to a router and then my computer (although I have also tried to connect directly to no avail.) We went away for 2 weeks, returned and got “Printer busy” for all 3 computers. I reset the printer to factory settings. Same problem. By the way, the printer says READY. I then went to System prefs and clicked ‘–‘ in the Print & Scan section to remove the printer. When I tried to add back the printer, nothing shows up. I now remember that this may be because the means of communicating with the printer has now changed and that I had found the printer by somehow adding its address settings (or something). Can anyone help me to reconnect with the printer?
This question was solved.
View Solution.

Download and install this: http://support.apple.com/kb/DL907
Reset the printing system:
- Go to System Preferences > Print & Scan
- Right (or control) click in the rectangle listing your printers and select Reset Printing System.
WARNING - this will delete ALL of your printers!
- Select the plus sign to re-add a printer. Select the Defualt tab on the top of the window. Look for the printer, select it and wait until the "Add" button becomes available. Click it.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

I need to design and print enumerated event tickets. What program on my Mac Book Pro should I use?

I need to design and print sequential numbered event tickets. What program on my Mac Book Pro should I use? i do not have microsoft word nor do i want to download it , so just on the mac apps please ?

This is for Pages '09, not possible in Pages 5 to my knowledge.
See Numbered Tickets:
http://www.freeforum101.com/iworktipsntrick/viewtopic.php?t=182&mforum=iworktips ntrick
Peter

I have a macbook pro. I want to print to a Dell photoprinter 720. Is there a driver for my mac that will let me use my printer?

I have a macbook pro. I want to print to a Dell photoprinter 720. Is there a driver for my mac that will let me use my printer?

Dell only provide some rather old Windows drivers for this model, no Mac drivers at all.
Plug it in, you may get lucky but frankly I doubt it.

I have my mac pro with the keyboard in spanish and i didn't knew that it was going to be a big problem because i can't use the key pads the way they are printed, how can i use them the way they r printed?

i have my mac pro with the keyboard in spanish and i didn't knew that it was going to be a big problem because i can't use the key pads the way they are printed, how can i use them the way they are printed?

why can't you use the keyboard the way it is printed?

Cancel duplex printing on HP 6700 using Mac OSx Yosemite

I've been searching the HP Forum site for weeks for a solution to turning OFF the duplex printing on the HP 6700 printer. The "tab" listed does NOT appear...so it's impossible to click on it. There are NO options or two sided printing on the HP 6700 print screen. None of the solutions here work...at least for us. It appears lots of others are having this same problem with the HP 6700 printer...no way to turn off duplexing. Does anyone have THE solution that works? Again, using a Mac Pro with the OSX Yosemite. (We couldn't get the duplex printing to stop with the last OS either.) Help would be much appreciated.

Hi,
Follow the steps below to disable duplex printing:
Open the file used to print, click the File menu, select Print. The Print window appears.
NOTE: The Print window might be minimized. Click on Show Details to see all available settings.
Click the lowest selection box listed as the name of the program (e.g. TextEdit)
Will appear as Copies & Pages within Microsoft Office applications.
Select Layout from the drop-down menu.
Set the Two-Sided option as Off.
You may save the settings for future use by clicking Presets > Save Current Settings as Preset... Any used preset will remain default till another preset will be used.
Regards,
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

My Macs cannot print two sides if using borther HL5370DW series

My Mac Desktop and Mac Laptop cannot print two sides of one paper when I use brother HL 5370DW. It started from last week. My PC cannot print two-sided paper by brother HL5370 DW, and my Mac can print two-sided paper if I use the HP printer on Mac. I highly suspect the problem is from the updates of Mac. Do you have the same or similar problem these days?
I have tried to re-install the brother printer driver, and it did not work.
Thank you!

Have a read of this post. These Brother owners found the same issue after a recent driver update and managed to resolve the problem.

When I bought my Mac they gave me a free hp printer. My mac is a 10.7 and the printer is for 10.6 and below.... so why did they give me this printer? Can I use it somehow or should I ask for a different one that is compatible with my computer?

When I bought my Mac they gave me a free hp printer. My mac is a 10.7 and the printer is for 10.6 and below.... so why did they give me this printer? Can I use it somehow or should I ask for a different one that is compatible with my computer?

Can I use it somehow or should I ask for a different one that is compatible with my computer?
No, that's not necessary.
You Mac most likely sat in inventory before it was sold so the latest drivers were not installed.
If you tried using the printer and couldn'tget it to work, go here > http://www8.hp.com/us/en/support-drivers.html
If this is a USB connected printer, make sure it's connected to your Mac, then at that link click: Detect Your Product
Download and install drivers for v10.7 / Lion.

How to set up my MAC to print on XP wireless Router

Is there a site out here where I can get detailed instructions (in proper sequence) to get my wife's brand new laptop to print on shared network We have an XP laptop and desktop. Desktop is hooked up to a hp2175 printer. I had no problems using the wireless router to access the internet, but now I'm really at a lost of how to get the mac to print like my XP laptop.
Any help and detailed guidance is appreciated.

1. Set it up with the iCloud options in System Preferences. I am not sure you will get a mac.com address unless you alrady have one, probably a .icloud.com
2. I have used it for 6 years and I am happy with it.
3. Don't know.

How do I transfer information from my lap top to my desk top mac for printing, is there a program i need to down load ??

Hello How do i Transfer information from my Laptop to my Desk top Mac for printing?? can I do this without getting a new app to do this ,or will I need to get an new program or application for this ??
Regards Marie

If you have Lion and wireless you can use Airdrop to copy files back and forth. (You don't need an internet connection, just two reasonably recent Lion machines with WiFi cards.)
Can I use AirDrop with my computer?
charlie

How to print uspto patent images using Safari and Quicktime

3/18/06
Do you want to know how to print US patent images using Safari? Read on.
When you access the "images" link of a specific patent on the www.uspto.gov/ website using Safari, the page you are viewing is only one small upper left tile of a huge patent image that is not sized to the screen. You can scroll and try to read the page but it's almost impossible. Try to print it out and you only print what's on the screen. Bummer.
The fix:
Place the cursor on the opened image (it may appear blank), hold down the CONTROL key on you keyboard and click on the image. Two instructions come up. Click on the "Save Image to the Desktop" instruction and a DImg.tiff file will be created on your desktop. Click on the .tiff file and it should open in the Preview program, then simply print out the image. Voila!!!!
Click the yellow arrow in the left margin to access page 2 of the patent and repeat the previous instructions to create another .tiff file on your destop. Do every page and you'll have the patent available to print out one page at a time.
You can then rename the files and create a folder for that specific patent so you can access it later without signing onto uspto site.
It's odd that the ever compatible Apple does not provide seamless compatibility to view and print patent images on the US Patent and Trademark Office's website. Where would they be without protecting their own intellectal property? Let's hope the next version of Quicktime includes the appropriate ITU T.6 or CCITT Group 4 (G4) compression language.
Even the "throw it out the Windows" operating system is up to speed on this issue for America's hard working inventors.
Keep on inventing.
Tommy K
imac 400 DV Mac OS X (10.3.9) Cube 450
imac 400 DV Mac OS X (10.3.9) Cube 450

Another similar thread on this issue...
http://discussions.apple.com/thread.jspa?messageID=1602391

Looking for a wireless A4, edge to edge mac compatible printer

Looking for a wireless A4, edge to edge mac compatible printer? can anyone reccomend something which really works well with Mac?
I would get an A3 but I am guessing that A4 edge to edge would be better?
I need edge to edge as I design A4 brochures and I need to make 100% size mock ups.
thanks in advance

Hello gumbsali,
Most or our current model printers are compatible with the Mac OS X Mountain Lion operating system; so we can provide you with the best recommendation, please reply with the following information:
1. Will you need to have faxing ability?
2. What is the largest size paper you will need to print?
3. Will you need the ability to scan 35 mm slides or film?
4. Will you need the ability to scan?
5. Is there a specific price range you are looking to stay within?
6. Will you need the option of using the printer wirelessly?
7. How many pages a month do you estimate you will be printing?
8. What is the heaviest weight (in lbs) of paper (or cardstock) that you plan on using in the printer?
9. Will you need the ability to have the printer interface with an iPad, iPhone or Android phone?
10. Will you need the ability to print photos and images directly from a memory card?
If this is a time-sensitive matter, additional support options are available at Contact Us.
Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Can the mac air print to HP OfficeJet Pro 8600 Plus Wireless e-All-in-One?

Can the mac air print to HP OfficeJet Pro 8600 plus Wireless e-all-in-one?

AirPrint is an iOS 5 protocol. It is not used on the Mac or Lion. What you *can* do is add the wireless printer to you network and print from the mac using that.

Printing to a Mac shared printer from windows 8

How can I print to a Mac shared printer (OS: 10.8.2) from my Windows 8 PC which is using the same Apple network?
Matthias

I have tried using Bonjour on for Windows on Win8 however while it finds the printer and can add it no problem whenever a job is sent to the printer a blank page is printed. The Win8 machine can print to the printer fine if directly connected and the same driver is used when printing via Bonjour so one can only assume it's a "communications" issue between the Win8 machine and my Mac Pro which is sharing the printer.

Mac printing - "printer is in use" forever

Similar Messages

Maybe you are looking for