Mac Pro and Apple Care

Hi,
I am taking my Mac Pro to the Apple store tomorrow to get a few things repaired under apple care such as the Super Drive and one of the USB ports which I can not get to work. On my case one of the rivets fom the front of the case is also loose... Any advice ?
Since my HD is encrypted with PGP, Would I need to add a bootable HD in order for the techs to be able to work on my machine?
Thanks in advance for all your help

Loose rivets are considered to be wear and tear, meaning an out-of-pocket repair. Your best bet is to get some strong contact cement, set the rivet, and let it dry for a day.
As for a boot drive, any reasonably prepared technician will have their own boot drive to start from if the internal one is no good. Just be sure to mention your HD's particulars, or else they may unknowingly view it as a "problem" which requires "fixing" (re: horrible unspeakable things happening to your data).

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