Mac Pro Display Issue HELP!
Hello Everyone,
Lately i just bought a new mac pro. recently i have been doing some video projects in final cut pro 7 (i know its outdated lol) in the video preview it seems that the video has some distortion to it, meaning the the video has a skewed effect to it of some sort. I upgraded from a 2009 iMac which i have never noticed this issue before! I don't think that it would be a hardware issue.. heres my specs:
3.33GHz 6-core
12 gigs of ram
ATI radeon 5770 1gb ram
Monitor: Samsung SyncMaster SA300
I think that it may be the monitor.. as i soon plan on upgrading to a cinema display.
If anyone has and idea what may be causing this unusual issue that would be greatly appreciated!
Thanks in advance!
I cleaned out my mac with compressed air, it was dusty, but the display flickering happened again.
So I followed your advice and installed:
Temperature Monitor
http://www.bresink.de/osx/TemperatureMonitor.html
Which showed that my memory module 1B and 2B were 70 - 75'C(160 -167'F). There was no reading for the graphic card so I couldn't tell if that was over heating.
Then I installed:
smc fan controller
http://www.macupdate.com/app/mac/23049/smcfancontrol
and increased the memory_cpu fan speed which lowered the temperature of the ram to 60'C (143'F).
I even changed this ram's placement and put it in different slots.This ram was the same temperature in the new placements.
Also this is the kingston 2gb ram without heatsinks. Ive used it for 1.5 yrs, and this is the first time its giving me these problems.
Do you know how I can check if the graphic card is over heating? or is the problem just with the ram?
Thank you for all your help!
Similar Messages
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Mac Pro Display Issue - Unexpectedly Sleeps and Freezes
Just since a couple of days my Mac Pro desktop has been having display issues. Unexpectedly the screens go into sleep mode, it turns black and freezes, the computer doesnot respond to the keyboard or mouse.
At first I thought this was related to Chrome, and switched to Firefox, but the computer is still having the same issue. I have to shut down and restart each time it gets stuck.
I even went into preferences and changed the energy saver settings to "Never" allow display or harddrive to sleep. But this problem is stil happening.
Does anyone have the same problems? Or a solution?I cleaned out my mac with compressed air, it was dusty, but the display flickering happened again.
So I followed your advice and installed:
Temperature Monitor
http://www.bresink.de/osx/TemperatureMonitor.html
Which showed that my memory module 1B and 2B were 70 - 75'C(160 -167'F). There was no reading for the graphic card so I couldn't tell if that was over heating.
Then I installed:
smc fan controller
http://www.macupdate.com/app/mac/23049/smcfancontrol
and increased the memory_cpu fan speed which lowered the temperature of the ram to 60'C (143'F).
I even changed this ram's placement and put it in different slots.This ram was the same temperature in the new placements.
Also this is the kingston 2gb ram without heatsinks. Ive used it for 1.5 yrs, and this is the first time its giving me these problems.
Do you know how I can check if the graphic card is over heating? or is the problem just with the ram?
Thank you for all your help! -
I am trying to use three monitors with a Mac Pro with a default Radeon 5770 graphics card, but I am coming across many issues. First, I had to find out that you needed two dual-link DVI adapters if you want to add three monitors. After purchasing one adapter from StarTech for a 30" Dell monitor however, the display is having many issues.
When I first turn the computer on, the display shows "snow". I have to turn the display on and off, but sometimes even this does not get rid of it. Also, the screen will not wake up when the computer wakes up from sleep, although the other DVI monitor attached works perfectly. Finally, the screen will often go into periods of complete black. I can still move the mouse on the other screen, but it jumps around and skips when I move it.
If I want to resolve this issue, should I:
1) Go with Apple's dual-link adapter instead of the StarTech one I am currently using
2) Upgrade the Mac Pro graphics to either the dual 5770 or the single 5870
3) Replace the large dell monitor with an Apple Cinema Display
Or, would none of these solutions even help if this is an unsolvable problem.
Any advice would be greatly appreciated.
Thanks!That is not quite right. Strictly speaking, it is not three dual-Link adapters that are required, but all adapters must be ACTIVE, POWERED Adapters.
Apple's solution requires their Daul-Link adapters because those are the ones with a USB lead to pick up even more power.
Your initail query tlaks of wanting to connect three monitors, but you have only provided connection details for two. -
New Mac Pro display issues with Thunderbolt display
When connected to a 27inch Thunderbolt display after a while I get vertical blue lines on the display. If I plug my Macbook Air into the screen, after a while the blue lines clear. How do I find out if it's the Mac Pro or the Display?
Thanks Turbostar, that's exactly right, it takes about 30 minutes having the Air plugged in and the stripes disappear.
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27" iMac as Mac Pro Display?
I currently use the 24" LED as a display for my Mac Pro, but give the increased pixels on the 27" iMac and it's MiniDisplay Port in capability, and given it's cheaper than the 30" cinema display, with a much better panel, on only slightly lower vertical display resolution, I've been giving serious thought to switching to the baseline 27" iMac as a display.
A couple things are holding me back. I'm guessing with MiniDP in, you only get the video, no audio like on the 24" LED (which uses USB). Since there's no USB, I'm also guessing there's no iSight pass-through. I could always add speakers and and a mic/cam combo, but that seems less elegant.
Has anyone tried the 27" iMac as a Mac Pro display? If so, please let me know how well it fits.Peter Miller wrote:
... if there is a "target display mode", ...
Hello Pete.
Search your SnowLeopard Mac Finder > Help for "target display mode" (without the quotation marks) to find the instructions for this new feature.
Among those instructions are:
The external display computer works like any other external display. To change display settings, open System Preferences on the primary computer and click Display.
I looked for the web-based page, but I could not find it, so, at least for now, you will need to view it in your Mac's Help viewer.
EZ Jim
MacPro QuadCore(Early 2009) 2.93Ghz w/MacOSX (10.6.2) MacBookPro(13inch,Mid2009) 2.26GHz(10.6.2)
LED Cinema Display G4PowerBook1.67GHz(10.4.11) iBookSE366MHz(10.3.9) External iSight -
User Contributed Tips in the Mac Pro Displays and the Mac Pro forum
*The following User Contributed Tips are located in the Mac Pro > Displays and the Mac Pro forum:*
None at this time.
*The following related tips are located in other areas of Apple Discussions:*
a brody - Using a second Mac as a display for a first
http://discussions.apple.com/thread.jspa?threadID=1587927
Publish date: July 7, 2008
See also User Tips LibraryYou can use the two graphics cards, but it's only useful if you have more than two displays. It won't give you higher speed.
-
Why no controls on My Mac Pro display for the 9/12 event?
Why no controls on My Mac Pro display for the 9/12 event? I thought it odd that I had no conrols for the event (later in the day) - Just something Apple was trying different. - It was frustrating that I could not pause it , and later, jump to the point where it crashed. (anybody else have that problem?) But later I had my wife look at it on her 24" iMac, and the controls were present and it worked fine. I thought it might be because I had turn off Java; I turned it on and tried it, still no fade in on mouse move controls. Anybody have an idea why? (Apple STILL needs to update the product list on this submit page This is ML 10.8)
After 3 more days, and a reboot, still no controls on THIS video. Everything else seems fine. Even the Apple movie trailers with the same type of "floating" controls work properly. Does anybody have a clue?
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USB drive with install image is showing in Startup Manager on a Mac Pro, but wont boot. Showing circle with cross strip, and shut down automatically. USB device are made and work on two different MacBook Pro, but used on Mac Pro. Any help?
OS X installers have always been fairly specific, hardware-wise. I haven't read anything reflecting that situation with the Recovery HD, so it may be that the Recovery HD created for the MacBook Pro does not have the necessary drivers for the Mac Pro. Obviously, nothing definitive here, but a possibility.
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Mac Pro display remains black after start up.
My 2008 Mac Pro display remains black after start up. It is plugged in properly and the light comes on, but the screen stays black. It first started doing this about a week ago, but after a manual restart or two, it would start up properly with the display working. Today the display has remained black every time I've tried to start up. Any suggestions for troubleshooting would be greatly appreciated! Thanks!
Safe Mode uses a very simple way of talking to the screen -- it does not even load the screen driver, and it uses a very common low resolution.
If it does not work that way, it simply does not work. You need a replacement graphics card.
User Tip: Mac Pro silver tower (2006-2012) Replacement Graphics cards -
Display Issues with Mac Pro 1.1 HELP!!
I have a Mac Pro 1,1:
Model Name: Mac Pro
Model Identifier: MacPro1,1
Processor Name: Dual-Core Intel Xeon
Processor Speed: 2.66 GHz
Number Of Processors: 2
Total Number Of Cores: 4
L2 Cache (per processor): 4 MB
Memory: 4 GB
Bus Speed: 1.33 GHz
Boot ROM Version: MP11.005D.B00
SMC Version: 1.7f10
Running OSX 10.6.3
I'm on my second graphics card [ATI Radeon HD 2600] after having issues with the original [NVIDIA GeForce 7300 GT]. The issue with the NVIDIA card was that, at times, it would display digital artifacts, glitches, distortion and freeze up the system forcing me to have to do a hard shut down. I found many reports of similar issues with that card and the Mac Pro 1,1's.
When I replaced it with the ATI the problem went away for 6 months and now IT"S BACK.
So, are there any particular graphics cards that work OK with the Mac Pro 1,1? I don't want to waste my money again only to encounter the same issue!
I'm also contemplating getting a new Mac all together.
Please advise, I've read many threads with this issue and they all seem to point to the same deal: replace the card. I can't afford to keep replacing graphics cards.
SakiThe 2600XT required 10.5.2+ and while it may 'look' like a G5 the Mac Pro is not. G5 refers to IBM PowerPC based, not Intel Xeon EFI based.
You're running 10.6.3, might want to update your profile itself. -
I’ve been having a few problems with my Mac Pro 1,1 for a while now. The graphics card appeared to be the cause of the last issue (lines of garbled pixels appearing across the screen), the screen going to black once or twice and not letting me do anything other than a hard reset.
Side note: not long after I bought the machine in 2006 I remember it wouldn’t run The Sims 3 without it having major crashing issues (black screen but sound still playing underneath).
I changed my graphics card about a month ago to the ATI Radeon 5770. Installation was fine and everything seemed to work ok (although, the second DVI connection doesn’t work with either the Apple Cinema HD display, or my HD monitor, so I have one plugged in to DVI 1 and the other in to the mini display port). The other problem with this is that (and this is the only game I have to test it on) is that GTA San Andreas still freezes forcing me in to a hard reset situation. But other video intensive apps (Final Cut Pro for example) works fine.
I used the snow leopard disk to do a disk repair but that found no issues. I repaired the disk permissions as well. This appeared to fix nothing.
I few other issues I’ve had recently:
The Finder crashes.
The computer hangs on a restart / shut down.
USB ports don’t always work on system start. I have to unplug the mouse and/or the keyboard and plug them back in again to get them to work. Some of these are on the back of the tower and others are in the back of the monitor.
Disk drive can’t read burned discs.
When ejecting optical disks the icon will either go semi-transparent and then stay that way (this is usually the case, especially after the disc has been in use).
Other times when I try and eject the disc the disc unmounts, but the tray doesn’t open. Then the disc and the drive itself goes missing from disk utility and can’t be remounted without a hard reset.
The last issue that moved me in to doing a fresh install was Final Cut not working at all. I’ve since reinstalled but the same problems persist - the optical drive not ejecting (but disappearing from the system leaving me unable to do anything other than a hard reset to get it back). This causes obvious problems when I’m installing multi-disk systems.
After I restarted, before I did anything else with it, I asked it to run system update which it did and found updates. I downloaded and installed these and then it restarted. It shut down fine, and appeared to start up fine. But then the Finder crashed and while the mouse cursor moved around, the keyboard wouldn’t input any commands and I couldn’t actually click on anything - another hard reset.
I’m starting to get to the end of my tether with my “superior” mac experience. I know it’s easy to suggest it must be the graphics card causing this, but some of these issues have happened in the past, just not as frequent as now, so I’m hoping there are some ideas that go above the “change graphics card” idea. Of course, I am open to this being the cause.
I’ve ran Onyx & Rember and both have been successful.
Any ideas you wonderful lot?
While I imagine the obvious answer is "take it to a repair centre" this isn't an easy option where I live as all official Apple stores (i.e. not premium resellers) are quite a distance.
Stats are below:
Model Name: Mac Pro
Model Identifier: MacPro1,1
Processor Name: Dual-Core Intel Xeon
Processor Speed: 2.66 GHz
Number Of Processors: 2
Total Number Of Cores: 4
L2 Cache (per processor): 4 MB
Memory: 6 GB
Bus Speed: 1.33 GHz
Boot ROM Version: MP11.005C.B08
SMC Version (system): 1.7f10
Serial Number (system): CK******UPZ
ATI Radeon HD 5770:
Chipset Model: ATI Radeon HD 5770
Type: GPU
Bus: PCIe
Slot: Slot-1
PCIe Lane Width: x16
VRAM (Total): 1024 MB
Vendor: ATI (0x1002)
Device ID: 0x68b8
Revision ID: 0x0000
ROM Revision: 113-C0160C-155
EFI Driver Version: 01.00.436
Displays:
HP ZR2440w:
Resolution: 1920 x 1200
Pixel Depth: 32-Bit Color (ARGB8888)
Display Serial Number: CNT13400TQ
Mirror: Off
Online: Yes
Rotation: Supported
Cinema HD:
Resolution: 1920 x 1200
Pixel Depth: 32-Bit Color (ARGB8888)
Display Serial Number: 2A6431YTUG0
Main Display: Yes
Mirror: Off
Online: Yes
Rotation: Supported
Display Connector:
Status: No Display Connected
Memory Slots:
ECC: Enabled
DIMM Riser A/DIMM 1:
Size: 2 GB
Type: DDR2 FB-DIMM
Speed: 667 MHz
Status: OK
Manufacturer: 0x802C
Part Number: 0x3138484632353637324A4436363745314434
Serial Number: 0xDF3E7A28
DIMM Riser A/DIMM 2:
Size: 2 GB
Type: DDR2 FB-DIMM
Speed: 667 MHz
Status: OK
Manufacturer: 0x802C
Part Number: 0x3138484632353637324A4436363745314434
Serial Number: 0xDF3E7A34
DIMM Riser B/DIMM 1:
Size: 512 MB
Type: DDR2 FB-DIMM
Speed: 667 MHz
Status: OK
Manufacturer: 0x80AD
Part Number: 0x48594D5035363441373242503844322D5935
Serial Number: 0x50260008
DIMM Riser B/DIMM 2:
Size: 512 MB
Type: DDR2 FB-DIMM
Speed: 667 MHz
Status: OK
Manufacturer: 0x80AD
Part Number: 0x48594D5035363441373242503844322D5935
Serial Number: 0x50260005
DIMM Riser A/DIMM 3:
Size: 512 MB
Type: DDR2 FB-DIMM
Speed: 667 MHz
Status: OK
Manufacturer: 0x80AD
Part Number: 0x48594D5035363441373242503844322D5935
Serial Number: 0x50260008
DIMM Riser A/DIMM 4:
Size: 512 MB
Type: DDR2 FB-DIMM
Speed: 667 MHz
Status: OK
Manufacturer: 0x80AD
Part Number: 0x48594D5035363441373242503844322D5935
Serial Number: 0x50262006
DIMM Riser B/DIMM 3:
Size: Empty
Type: Empty
Speed: Empty
Status: Empty
Manufacturer: Empty
Part Number: Empty
Serial Number: Empty
DIMM Riser B/DIMM 4:
Size: Empty
Type: Empty
Speed: Empty
Status: Empty
Manufacturer: Empty
Part Number: Empty
Serial Number: Empty
<Edited by Host>Please read this whole message before doing anything.
This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.
Step 1
The purpose of this step is to determine whether the problem is localized to your user account.
Enable guest logins and log in as Guest. For instructions, launch the System Preferences application, select Help from the menu bar, and enter “Set up a guest account” (without the quotes) in the search box.
While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. Same problem(s)?
After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
Note: If you’ve activated “Find My Mac” or FileVault in Mac OS X 10.7 or later, then you can’t enable the Guest account. Create a new account in which to test, and delete it, including its home folder, after testing.
Step 2
The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode and log in to the account with the problem. The instructions provided by Apple are as follows:
Be sure your Mac is shut down.
Press the power button.
Immediately after you hear the startup tone, hold the Shift key. The Shift key should be held as soon as possible after the startup tone, but not before the tone.
Release the Shift key when you see the gray Apple icon and the progress indicator (looks like a spinning gear).
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem(s)?
After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of steps 1 and 2. -
Hey there, I just got a new Bravia 46" HDTV that can display 1080P, I connect it to my Mac Pro via DVI to HDMI, and The highest resolution is 1080i (interlaced), and the picture is really clean while static. But it looks cruddy when windows, objects, or video moves around. I then plugged in the HDTV via VGA at 1080 (Doesn't specify if it's interlaced or not), and the picture was incredibly smoother. My question is can you get native 1080P From DVI to HDMI on a mac pro?
Thanksdoesnt seem like it. are you using the Ati X1900xt video card? even the nVidia 7300 card doesnt seem to support that natively..especially on high-def monitors, excluding the Apple Cinema Displays (23" and 30"), i got odd scan lines using HDMI>DVI cabling but with VGA its sharp, clear and (better) and im not using a hdtv, its 1080p 28" monitor. but im to assume its similar to a hdtv.
HOWEVER though, when i hooked up the screen to my macbook pro using the hdmi-dvi cable and plugged it into the dvi port, no scan lines at all (theyre not very visible except on dark grey backgrounds - think in preview when you maximize the window and that dark grey background)
perhaps its a ati card issue (though in Windows i dont experience any of that, so i have no idea honestly)
iam going to assum at this point its a OSX thing, and its a profiling issue within OSX?
but depending on the system configuration it seems that mainly the labtops and mini's have had better luck with High-def 1080p monitors.
id like to know more if you find out more helpful information too.
goodluck =D -
Hey, I've got a 2007 Mac Pro, with the ATi X1900 XT, and since upgrading to Leopard, have had some odd graphics corruption and system hang ups.
While using any particular application, random horizontal lines will spontaneously appear across the particular application like so.
Safari:
http://img355.imageshack.us/img355/8757/picture1pr4.png
Evernote:
http://img355.imageshack.us/img355/3186/picture2ca9.png
I'm certain this is not a display related issue, since I can move the application, and the artifacts move with it. Hiding, closing, or scrolling up and down repeatedly are somewhat effective at removing the artifacts, but only temporarily.
In addition to that, square 'swatches' or blue, yellow, or pink spontaneously appear in isolated instances, although those disappear whenever I shift focus to another application, or activate Expose.
In addition, the computer will randomly freeze up when coming out of screen saver, or while using Expose or Spaces, although I am still able to move the mouse. I can still SSH into the computer as if it was fully functional, however, any attempts to 'unfreeze' the desktop are in vain.
This sounds vaguely similar to some issues with the Early 2008 Mac Pro with the nVidia card, however, I am unsure if there is any correlation between the two.
I'm running Leopard, with all available updates, and have applied to firmware update for the X1900 XT ( http://www.apple.com/support/downloads/atiradeonx1900xtfirmwareupdate.html ), although nothing has helped.
Anybody here ever experience anything similar to this, and / or have any advice on what to do?
Thanks in advance,
Noah<Edited by Moderator>
I got a replacement for my 1900XT that is the newer version but even with keeping it dust free and using smcFanControl it still has issues after extended periods of use. I'm hoping the 8800GT that just came out for 1st gen MPs doesn't start giving people problems, because if not I plan to get one this summer. -
Hi all,
my mac pro shows the apple logo at start up and the users available.
Then, either the screen goes crazy with lots of moving thin grey lines or I get to
login in under my account and then the finder has lots of artifacting on the screen
- black blocks in the finder window or parts of top bar displays overlapping text. I've
had some odd black triangle across some of the finder windows too.
If I log in to the guest user (safari only mode) the screen is fine.
Is this a graphics card issue or something else?
p.s. I have tried installing 10.8 but alas, my mac is just one model out from being suported.
Cheers,
Steve
Mac pro
2x 2.66 GHx Dual-Core Interl Xeon
10.7.4The 7300 as I said could be on its last legs also.
10.6.3 DVD is your best bet probably.
And it isn't that hard to setup and install and be back up and running.
But I would invest in a ATI 5770 regardless, you have 6 yr old system
ATI Radeon 5770 or Nvidia 8800GT
http://store.apple.com/us/product/MC742ZM/A
http://www.amazon.com/Apple-ATI-Radeon-5770-MC742ZM/dp/B003Z6QH6M
http://www.bhphotovideo.com/c/product/726537-REG/Apple_MC742ZM_A_ATI_Radeon_HD_5 770.html
How To Install and Remove Memory Mac Pro
https://support.apple.com/kb/HT4433
WD Black Caviar
http://www.amazon.com/Western-Digital-Caviar-Internal-Desktop/dp/B0036Q7MV0/
2x2GB FBDIMM DDR2 667MHz @ $54
http://www.amazon.com/BUFFERED-PC2-5300-FB-DIMM-APPLE-Memory/dp/B002ORUUAC/
Hardware Monitor
http://www.bresink.com/osx/HardwareMonitor.html
UPS
http://www.amazon.com/CyberPower-CP1500PFCLCD-Compatible-1500VA-Tower/dp/B00429N 19W/
Metro Vacuum ED500 DataVac 500-Watt 0.75-HP Electric Duster 120-Volt
www.amazon.com/Metro-Vacuum-ED500-500-Watt-Electric/dp/B001J4ZOAW/ -
Mavericks is Super Slow on Mac Pro...HELP!
Hi All, I just upgraded my Mac Pro to Mavericks and it's really slow. I've tried cleaning out a lot of the old applications etc but it's still having issues. Here are the EtreCheck results for normal and Safe Boot...Any ideas would be GREATLY appreciated!!!
Normal Boot:
Hardware Information:
Mac Pro (Early 2009)
Mac Pro - model: MacPro4,1
2 2.26 GHz Quad-Core Intel Xeon CPUs: 8 cores
6 GB RAM
Video Information:
NVIDIA GeForce GT 120 - VRAM: 512 MB
System Software:
OS X 10.9.1 (13B42) - Uptime: 0 days 1:2:40
Disk Information:
HL-DT-ST DVD-RW GH41N
ST31000528AS disk1 : (1 TB)
EFI (disk1s1) <not mounted>: 209.7 MB
MacPro HD2_010814 (disk1s2) /: 999.35 GB (569.37 GB free)
Recovery HD (disk1s3) <not mounted>: 650 MB
ST31000528AS disk3 : (1 TB)
EFI (disk3s1) <not mounted>: 209.7 MB
Sessions (disk3s2) /Volumes/Sessions: 999.86 GB (98.51 GB free)
ST31000528AS disk2 : (1 TB)
EFI (disk2s1) <not mounted>: 209.7 MB
Sample Library (disk2s2) /Volumes/Sample Library: 999.86 GB (295.38 GB free)
Hitachi HDS722020ALA330 disk0 : (2 TB)
EFI (disk0s1) <not mounted>: 209.7 MB
Time Machine 2TB (disk0s2) /Volumes/Time Machine 2TB: 2 TB (87.55 GB free)
USB Information:
M-Audio Axiom Pro 61
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Macally Macally iKey
iLok iLok
Macally Macally iKey
FireWire Information:
Universal_Audio UAD2_Audio_Apollo_Quad 800mbit - 800mbit max
Thunderbolt Information:
Kernel Extensions:
jp.plentycom.driver.SteerMouse (4.1.3 - SDK 10.7)
com.digidesign.iokit.DigiDal (10.3.7f41 - SDK 10.6)
com.paceap.kext.pacesupport.snowleopard (5.9.1 - SDK 10.6)
Startup Items:
DigidesignLoader: Path: /Library/StartupItems/DigidesignLoader
HP Trap Monitor: Path: /Library/StartupItems/HP Trap Monitor
PACESupport: Path: /Library/StartupItems/PACESupport
Problem System Launch Daemons:
Problem System Launch Agents:
Launch Daemons:
[loaded] com.adobe.fpsaud.plist 3rd-Party support link
[loaded] com.avid.bsd.DigiShoeTool.plist 3rd-Party support link
[loaded] com.avid.bsd.ShoeTool.plist 3rd-Party support link
[loaded] com.bombich.ccc.plist 3rd-Party support link
[failed] com.digidesign.elevenrack.helper.plist 3rd-Party support link
[loaded] com.microsoft.office.licensing.helper.plist 3rd-Party support link
[loaded] com.paceap.eden.licensed.plist 3rd-Party support link
[loaded] PACESupport.plist 3rd-Party support link
Launch Agents:
[loaded] com.hp.help.tocgenerator.plist 3rd-Party support link
User Launch Agents:
[failed] [email protected] 3rd-Party support link
[loaded] com.google.Chrome.framework.plist 3rd-Party support link
[loaded] com.google.keystone.agent.plist 3rd-Party support link
[loaded] com.spotify.webhelper.plist 3rd-Party support link
[loaded] ws.agile.1PasswordAgent.plist 3rd-Party support link
User Login Items:
_CodeSignature
GobblerHelper
GrowlHelperApp
SnapperExpiryReminder
SteerMouse Manager
Dropbox
NIHardwareAgent
HPEventHandler
Internet Plug-ins:
Flip4Mac WMV Plugin: Version: 3.0.0.126 - SDK 10.8 3rd-Party support link
FlashPlayer-10.6: Version: 11.9.900.170 - SDK 10.6 3rd-Party support link
JavaAppletPlugin: Version: 14.8.0 - SDK 10.9 Outdated! Update
Flash Player: Version: 11.9.900.170 - SDK 10.6 3rd-Party support link
Default Browser: Version: 537 - SDK 10.9
QuickTime Plugin: Version: 7.7.3
OfficeLiveBrowserPlugin: Version: 12.2.0 3rd-Party support link
SharePointBrowserPlugin: Version: 14.3.6 - SDK 10.6 3rd-Party support link
iLokClientHelper: Version: 3.6 - SDK 10.5 3rd-Party support link
Silverlight: Version: 4.0.50401.0 3rd-Party support link
iPhotoPhotocast: Version: 7.0
Audio Plug-ins:
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 1.9 - SDK 10.9
AppleAVBAudio: Version: 2.0.0 - SDK 10.9
iSightAudio: Version: 7.7.3 - SDK 10.9
3rd Party Preference Panes:
Flash Player 3rd-Party support link
Bad Fonts:
None
Old Applications:
Microsoft Language Register: Version: 14.3.6 - SDK 10.5 3rd-Party support link
/Applications/Microsoft Office 2011/Additional Tools/Microsoft Language Register/Microsoft Language Register.app
MemServerUI: Version: 1.1 - SDK 10.5 3rd-Party support link
/Library/Application Support/Native Instruments/Kontakt 5/kxm/MemServerUI.app
Solver: Version: 1.0 - SDK 10.5 3rd-Party support link
/Applications/Microsoft Office 2011/Office/Add-Ins/Solver.app
/Library/Application Support/PACE Anti-Piracy
iLok Client Helper: Version: 3.6 - SDK 10.5 3rd-Party support link
InterLok Helper: Version: 5.9.1 - SDK 10.4 3rd-Party support link
MemServerUI: Version: 1.1 - SDK 10.5 3rd-Party support link
/Library/Application Support/Native Instruments/Kontakt 4/kxm/MemServerUI.app
/Applications/Microsoft Office 2011
Microsoft PowerPoint: Version: 14.3.6 - SDK 10.5 3rd-Party support link
Microsoft Excel: Version: 14.3.6 - SDK 10.5 3rd-Party support link
Microsoft Outlook: Version: 14.3.6 - SDK 10.5 3rd-Party support link
Microsoft Word: Version: 14.3.6 - SDK 10.5 3rd-Party support link
Microsoft Document Connection: Version: 14.3.6 - SDK 10.5 3rd-Party support link
/Applications/Arturia
The Laboratory MIDI Control Center: Version: 1.0.1 - SDK 10.5 3rd-Party support link
CS-80V2: Version: 2.5.3 - SDK 10.5 3rd-Party support link
Mini V: Version: 2.5.4 - SDK 10.5 3rd-Party support link
Modular V: Version: 2.6.3 - SDK 10.5 3rd-Party support link
Oberheim SEM V: Version: 1.1.3 - SDK 10.5 3rd-Party support link
Prophet-V2: Version: 2.5.3 - SDK 10.5 3rd-Party support link
ARP2600 V2: Version: 2.5.3 - SDK 10.5 3rd-Party support link
Wurlitzer V: Version: 1.0.3 - SDK 10.5 3rd-Party support link
Jupiter-8V2: Version: 2.5.3 - SDK 10.5 3rd-Party support link
/Applications/Microsoft Office 2011/Office
Open XML for Excel: Version: 14.3.6 - SDK 10.5 3rd-Party support link
Microsoft Office Setup Assistant: Version: 14.2.0 - SDK 10.5 3rd-Party support link
Microsoft Alerts Daemon: Version: 14.3.6 - SDK 10.5 3rd-Party support link
SyncServicesAgent: Version: 14.3.6 - SDK 10.5 3rd-Party support link
Microsoft Database Daemon: Version: 14.3.6 - SDK 10.5 3rd-Party support link
Microsoft Graph: Version: 14.3.6 - SDK 10.5 3rd-Party support link
Microsoft Database Utility: Version: 14.3.6 - SDK 10.5 3rd-Party support link
Microsoft Office Reminders: Version: 14.3.6 - SDK 10.5 3rd-Party support link
Microsoft Upload Center: Version: 14.3.6 - SDK 10.5 3rd-Party support link
My Day: Version: 14.3.6 - SDK 10.5 3rd-Party support link
Microsoft Chart Converter: Version: 14.3.6 - SDK 10.5 3rd-Party support link
Microsoft Clip Gallery: Version: 14.3.6 - SDK 10.5 3rd-Party support link
ProToolsRegistration: Version: 2.03 - SDK 10.5 3rd-Party support link
/Applications/Avid/Pro Tools/ProToolsRegistration.app
AmpliTube 3: Version: 3.10 - SDK 10.5 3rd-Party support link
Spotify: Version: 0.8.5.1333.g822e0de8 - SDK 10.5 3rd-Party support link
SuperDuper!: Version: 2.7.1 - SDK 10.4 3rd-Party support link
Authorization Manager: Version: 1.0 - SDK 10.4 3rd-Party support link
Microsoft AutoUpdate: Version: 2.3.6 - SDK 10.4 3rd-Party support link
/Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app
/Library/Application Support/Microsoft/MERP2.0
Microsoft Error Reporting: Version: 2.2.8 - SDK 10.4 3rd-Party support link
Microsoft Ship Asserts: Version: 1.1.3 - SDK 10.4 3rd-Party support link
Uninstall Pro Tools: Version: 10.3.7.296 - SDK 10.4 3rd-Party support link
/Applications/Avid/Pro Tools/Pro Tools Utilities/Uninstall Pro Tools.app
Time Machine:
Skip System Files: NO
Mobile backups: OFF
Auto backup: YES
Volumes being backed up:
Sample Library: Disk size: 931.19 GB Disk used: 656.10 GB
Sessions: Disk size: 931.19 GB Disk used: 839.44 GB
Destinations:
Time Machine 2TB [Local] (Last used)
Total size: 2
Total number of backups: 46
Oldest backup: 2013-04-15 17:21:46 +0000
Last backup: 2014-01-13 17:32:44 +0000
Size of backup disk: Too small
Backup size 2 < (Disk used 1 X 3)
Time Machine details may not be accurate.
All volumes being backed up may not be listed.
Top Processes by CPU:
18% Finder
10% FontCacheTool
4% WindowServer
2% fontd
1% EtreCheck
Top Processes by Memory:
213 MB Finder
178 MB com.apple.IconServicesAgent
160 MB Dropbox
135 MB WindowServer
133 MB Activity Monitor
Virtual Memory Information:
1.35 GB Free RAM
2.63 GB Active RAM
1.27 GB Inactive RAM
758 MB Wired RAM
1.46 GB Page-ins
0 B Page-outs
Safe Boot:
Safe Mode
Hardware Information:
Mac Pro (Early 2009)
Mac Pro - model: MacPro4,1
2 2.26 GHz Quad-Core Intel Xeon CPUs: 8 cores
6 GB RAM
Video Information:
NVIDIA GeForce GT 120 - VRAM: 512 MB
System Software:
OS X 10.9.1 (13B42) - Uptime: 0 days 0:6:22
Disk Information:
HL-DT-ST DVD-RW GH41N
ST31000528AS disk2 : (1 TB)
EFI (disk2s1) <not mounted>: 209.7 MB
MacPro HD2_010814 (disk2s2) /: 999.35 GB (569.78 GB free)
Recovery HD (disk2s3) <not mounted>: 650 MB
ST31000528AS disk0 : (1 TB)
EFI (disk0s1) <not mounted>: 209.7 MB
Sessions (disk0s2) /Volumes/Sessions: 999.86 GB (98.51 GB free)
ST31000528AS disk1 : (1 TB)
EFI (disk1s1) <not mounted>: 209.7 MB
Sample Library (disk1s2) /Volumes/Sample Library: 999.86 GB (295.38 GB free)
Hitachi HDS722020ALA330 disk3 : (2 TB)
EFI (disk3s1) <not mounted>: 209.7 MB
Time Machine 2TB (disk3s2) /Volumes/Time Machine 2TB: 2 TB (87.55 GB free)
USB Information:
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
M-Audio Axiom Pro 61
Macally Macally iKey
iLok iLok
Macally Macally iKey
FireWire Information:
Universal_Audio UAD2_Audio_Apollo_Quad 800mbit - 800mbit max
Thunderbolt Information:
Kernel Extensions:
jp.plentycom.driver.SteerMouse (4.1.3 - SDK 10.7)
Startup Items:
DigidesignLoader: Path: /Library/StartupItems/DigidesignLoader
HP Trap Monitor: Path: /Library/StartupItems/HP Trap Monitor
PACESupport: Path: /Library/StartupItems/PACESupport
Problem System Launch Daemons:
Problem System Launch Agents:
Launch Daemons:
[not loaded] com.adobe.fpsaud.plist 3rd-Party support link
[not loaded] com.avid.bsd.DigiShoeTool.plist 3rd-Party support link
[not loaded] com.avid.bsd.ShoeTool.plist 3rd-Party support link
[not loaded] com.bombich.ccc.plist 3rd-Party support link
[not loaded] com.digidesign.elevenrack.helper.plist 3rd-Party support link
[not loaded] com.microsoft.office.licensing.helper.plist 3rd-Party support link
[not loaded] com.paceap.eden.licensed.plist 3rd-Party support link
[not loaded] PACESupport.plist 3rd-Party support link
Launch Agents:
[not loaded] com.hp.help.tocgenerator.plist 3rd-Party support link
User Launch Agents:
[not loaded] [email protected] 3rd-Party support link
[not loaded] com.google.Chrome.framework.plist 3rd-Party support link
[not loaded] com.google.keystone.agent.plist 3rd-Party support link
[not loaded] com.spotify.webhelper.plist 3rd-Party support link
[not loaded] ws.agile.1PasswordAgent.plist 3rd-Party support link
User Login Items:
_CodeSignature
GobblerHelper
GrowlHelperApp
SnapperExpiryReminder
SteerMouse Manager
Dropbox
NIHardwareAgent
HPEventHandler
Internet Plug-ins:
Flip4Mac WMV Plugin: Version: 3.0.0.126 - SDK 10.8 3rd-Party support link
FlashPlayer-10.6: Version: 11.9.900.170 - SDK 10.6 3rd-Party support link
JavaAppletPlugin: Version: 14.8.0 - SDK 10.9 Outdated! Update
Flash Player: Version: 11.9.900.170 - SDK 10.6 3rd-Party support link
Default Browser: Version: 537 - SDK 10.9
QuickTime Plugin: Version: 7.7.3
OfficeLiveBrowserPlugin: Version: 12.2.0 3rd-Party support link
SharePointBrowserPlugin: Version: 14.3.6 - SDK 10.6 3rd-Party support link
iLokClientHelper: Version: 3.6 - SDK 10.5 3rd-Party support link
Silverlight: Version: 4.0.50401.0 3rd-Party support link
iPhotoPhotocast: Version: 7.0
Audio Plug-ins:
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 1.9 - SDK 10.9
AppleAVBAudio: Version: 2.0.0 - SDK 10.9
iSightAudio: Version: 7.7.3 - SDK 10.9
3rd Party Preference Panes:
Flash Player 3rd-Party support link
Bad Fonts:
None
Old Applications:
None
Time Machine:
Skip System Files: NO
Mobile backups: OFF
Auto backup: YES
Volumes being backed up:
Sample Library: Disk size: 931.19 GB Disk used: 656.10 GB
Sessions: Disk size: 931.19 GB Disk used: 839.44 GB
Destinations:
Time Machine 2TB [Local] (Last used)
Total size: 2
Total number of backups: 46
Oldest backup: 2013-04-15 17:21:46 +0000
Last backup: 2014-01-13 17:32:44 +0000
Size of backup disk: Too small
Backup size 2 < (Disk used 1 X 3)
Time Machine details may not be accurate.
All volumes being backed up may not be listed.
Top Processes by CPU:
16% WindowServer
4% mds
2% Messages
1% Finder
1% EtreCheck
Top Processes by Memory:
172 MB com.apple.IconServicesAgent
160 MB com.apple.quicklook.satellite
129 MB Messages
104 MB Finder
104 MB Dock
Virtual Memory Information:
2.98 GB Free RAM
2.08 GB Active RAM
364 MB Inactive RAM
581 MB Wired RAM
194 MB Page-ins
0 B Page-outsthings are hanging frequently
When you next have the problem, note the exact time: hour, minute, second.
If you have more than one user account, these instructions must be carried out as an administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
View ▹ Show Log List
from the menu bar.
Each message in the log begins with the date and time when it was entered. Scroll back to the time you noted above. Select the messages entered from then until the end of the episode, or until they start to repeat, whichever comes first. Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message (command-V).
The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. In most cases, a few dozen lines are more than enough. It is never necessary or helpful to post more than about 100 lines. "The more, the better" is not the rule here.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some private information, such as your name, may appear in the log. Anonymize before posting.
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