Mac Pro DVD drive won't load some software discs

I just bought two sets of Photoshop Elements, and my 2007 Mac Pro failed to recognize all six DVDs. I'm realizing I've had this problem with a few software discs in recent years, including some Final Cut Studio install discs. CDs and regular DVDs work fine - just some software DVDs are eventually ejected by the computer without showing up on the desktop. I have tried cleaning the drive with a disc cleaner.
My way around it has been to put these discs in my PC, make a copy, and then these copies load fine in my Mac. But it's a nuisance, and my PC won't be around forever.
Can anyone suggest what the problem might be? Or a decent external drive (Blu-ray?) that I might want to replace it with?
Thanks.

I'll try that tomorrow. Thinking it could also be:
1) The PRAMM battery. found info on that they can wear out close to 5 years. This MAC PRO is close to that now. And I use a lot of power on it.
2) MAC PRO is plugged into a SURGE PROTECTOR, instead of right into the wall outlet.
3) Been doing a lot of FORCE QUITS and HARD BOOT -- unplugging it directly when it wouldn't shut down soon enough -- lately this past year.
I just assumed that this MAC PRO with the XEON QUAD CORE etc., was a heavy duty enough NLE,
that i wouldn't have these problems. It's not fully loaded with all the chips it can carry...and I don't have near enough external terabyte hard drives for storing video and audio files to edit. I've been storing wayyy too much
on the internal hard dives and just have to stop that.
I noticed these past few days that much of the LETTERING for hard drive icons and folders' titles
were starting to look in OVERLAPPING of the lettering. That was my first hint that something was up.

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Mac Pro DVD drive flaky

My Mac Pro 2006 DVD (Sony D-150A) drive is being flaky--it will read replicated CDs & DVDs, read and burn CDRs, but not DVDRs of any kind--video, data, + or - media. I can record DVD data/media, it just won't play back. Anyone else experience this particular issue? Wondering if a lens cleaning disc will do the trick, or if I should just can it. Seems that ATAPI drives are becoming difficult to find--anyone know if a generic drive will work, or do I have to invest in a "Mac" only drive?
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Here's my problem:
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<Edited by Host>

Cleaner discs are so cheap, it is definitely worth a shot.
If no joy, look at OWC/macsales for a reasonably priced IDE/ATA drive that works in your Mac.

MAC PRO HARD DRIVE won't boot

HARD DRIVE won't boot past APPLE ICON, grey spinning wheel on grey screen. Tried using install discs, no go past the icon.
Replace small battery inside? replace chips? Logic board replace as last resort. Can't take it away from work at this point to an apple tech.
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< Edited by Host >

I'll try that tomorrow. Thinking it could also be:
1) The PRAMM battery. found info on that they can wear out close to 5 years. This MAC PRO is close to that now. And I use a lot of power on it.
2) MAC PRO is plugged into a SURGE PROTECTOR, instead of right into the wall outlet.
3) Been doing a lot of FORCE QUITS and HARD BOOT -- unplugging it directly when it wouldn't shut down soon enough -- lately this past year.
I just assumed that this MAC PRO with the XEON QUAD CORE etc., was a heavy duty enough NLE,
that i wouldn't have these problems. It's not fully loaded with all the chips it can carry...and I don't have near enough external terabyte hard drives for storing video and audio files to edit. I've been storing wayyy too much
on the internal hard dives and just have to stop that.
I noticed these past few days that much of the LETTERING for hard drive icons and folders' titles
were starting to look in OVERLAPPING of the lettering. That was my first hint that something was up.

Satellite A100-447 - DVD drive won't read some discs

Hi,
I have a 4 month old Satellite 100-447 (PSAAN), came pre-loaded with Vista Home Premium, and has a Mat****a UJ-850S super-multi DVD/CD drive.
The DVD drive is not functioning correctly. It will recognise some blank DVD's, but never DVD-R and will not recognise any burned DVD's at all. It's fine with CD's, and with DVD movie discs. It's just recordable DVD's where there's a problem.
Also when attempting to write to a DVD when it does choose to recognise one it errors out half way through.
What can I do?
Thanks for your help.
Adam

Hi,
you can do the follwowing:
Go to this website http://eu.computers.toshiba-europe.com/cgi-bin/ToshibaCSG/download_drivers_bios.jsp ,
download the latest firmware update for that drive, install it and then try it again.
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Greets

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Another poster fixed theirs by doing this…
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I use Virtualbox to check websites in IE and other windows browsers.
To get the optical drive to work in windows, I had to allow VB to "take over" the optical drive when VB was running.
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As soon as I shut down VB, I had full control of my optical drive again.

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Hello!
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In this case, I'm talking about movies on DVDs. Please tell me there's a way to solve this without sending the computer to customer service...
I'd hate to think it broke down just days after the expiration date of the warranty.

Hi
Well, you can try to remove the drive form the device manger.
After new reboot the drive should be recognized again. Check then if its possible to read the DVD-R CD.
But the issue sounds as a lens calibration error. If you use different media the lens must be calibrated again. But if this procedure fails, the drive is not able to read or write the DVD for example.
Unfortunately, in such cases only the drive replacement will solve this issue.

Mac Pro DVD Drive "Perma Sleep" - Any thoughts?

I have a MacPro with the following DVD drive in it:
PIONEER DVD-RW DVR-111D:
Firmware Revision: AB09
Interconnect: ATAPI
Burn Support: Yes (Apple Shipped/Supported)
Cache: 2000 KB
Reads DVD: Yes
CD-Write: -R, -RW
DVD-Write: -R, -RW, +R, +RW, +R DL
Burn Underrun Protection CD: Yes
Burn Underrun Protection DVD: Yes
Write Strategies: CD-TAO, CD-SAO, CD-Raw, DVD-DAO
Media: No
This morning I was burning a CD-R from iTunes. The burn finished and the system locked up with the "curtain of death".
Upon reboot I found that the DVD drive will spin at boot up, will eject from the keyboard, but it does not respond to any disc inserted in it. When inserting a disc, there is no spin up, no response from the system. I have inserted:
- Blank CD-R
- Blank DVD-R
- Recorded CD-R
- Purchased (factory made) CDs and DVDs
none of which respond. In response I have attempted:
- Resetting the machine, left it un- plugged for several hours, still not working
- Resetting the PRAM by booting with CMD-OPT-P-R
- Facing towards Cupertino and offering a bowl of corn flakes as snackrafice
None of which worked. Any thoughts, or is it take it to be repaired time?
Thanks
Bruce

Sounds like it is toast. You can get an immediate replacement at the Apple store. DIY replacement is very easy. OWC has a video on how. You can also find a replacement at a greatly reduced price from Newegg or OWC, but the immediate gratification will be missing during shipping. If it's under warranty, the Apple store should give you a new one, or I think they should and not have you wait for one to be shipped or require you to bring in your MP. Thes things are heavy!
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DVD Drive Won't Read "Homemade" Data Discs

Hello! I just purchased a T500 with a regular old DVD burner (Optiarc DVD RW AD-7910S) and am having an issue with it. The problem is that it will read certain DVDs just fine (a Visual Studio DVD, for instance, worked just fine. As did a Vista Ultimate DVD). Unfortunately, other discs are not so fortunate. Anything that contains just plain old data files (such as a disc of log files, a disc with video files, etc) won't load at all. The drive will spin up, spin down, make a floppy disk reading clunking sound, and repeat the procedure.
So it seems that anything that comes from an ISO or an "official" source (Microsoft) works fine, but any time a disc was burned with Nero or the Windows burning thing(tm) it won't read at all. This doesn't apply to CDs, however, which seem to be working just fine.
Is this an easily fixable problem? Could it be a problem with the hardware? It doesn't seem like that would only stop it from reading data discs, but I'm no expert. I updated the firmware to the latest version available on the download site (actually I did that before trying any data discs, so I don't know if it was an issue with the old firmware). Is it possible that it didn't update properly or something? Would it be worth trying (or possible) to redo the firmware update or to revert to the old version to test? Forgive me if I'm sounding ignorant here.
Thanks for any insights!
P.S. I'm using Windows Vista Ultimate 64-bit, if that makes any difference to anything.

Total WAG: are your home-made data DVDs finalized? I think just about everything these days can handle mulit-session CDs, but IIRC there are some configurations that won't recognize multi-session DVDs.
Like I said, just a WAG.
Z.
Message Edited by zoltanthegypsy on 04-19-2009 05:05 PM
Message Edited by zoltanthegypsy on 04-20-2009 09:52 AM
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Error: DVD drive won't read or write discs. TS-L633R CD-DVD drive. HP DV6-3120US notebook. Win 7.

Product Name and Number:
HP Pavillion dv6-3120us
OS
Windows 7, Home Premium. 64-bit.
Error Message
"Insert a Disc; Please insert a disc into E: drive."
Background
Pre-installed Windows 7 system on computer recognized CD/DVD ROM drive for about 3 months. Malware corrupted the OS. I re-installed the OS from the recovery drive's partition. CD/DVD ROM drive failed to read or write, and I cannot restore old files or back-up current configuration via CD/DVD ROM drive. All updates for Windows 7 and hardware drivers seem to be installed and up-to-date as of 10/4/2011.
Troubleshooting Steps
1. Tried to read audio CD. Same error message.
2. Tried to read data CD-ROM. Same error message.
3. Tried to read data DVD-ROM. Same error message.
4. Writing to DVD ROM failed. Same error message.
5. Re-loaded OS 2nd time. No change. Same error message.
6. Checked with HP Support Assistant. DVD drive is recognized, but not media. No change.
7. Checked Device Manager. DVD drive is recognized as TS-L633R.
8. Driver is cdrom.sys version 6.1.7600.16385. Clicked Update Driver, no change.
9. Tried uninstalling and re-installing the driver. No change.
10. Checked BIOS. AMD Turion II P540 Dual Core processor 2.4Ghz. BIOS appears to be up-to-date, version F.27.
11. BIOS lists CD/DVD ROM drive as bootable. Re-ordered drive to boot first and used Knoppix Linux boot disc, no change. Windows booted instead.
12. Reviewed registry for "upper filter" and "lower filter" entries. Checked registry 4D36E965-E325-11CE-BFC1-08002BE10318. No upper filter or lower filter entries present. No change.
13. Ran "Hardware and Devices Troubleshooter"; it cannot detect the cd/dvd. No change.
The drive has power, spins, is recognized by Windows 7 and the BIOS. However, it will not read or write CD ROM or DVD ROM discs.
I'm out of options. What else can I do to make the cd/dvd rom drive read and write cds?
Thanks for your help. Matt
This question was solved.
View Solution.

Update:
I chatted online with Ben S. at HP tech support via the HP Support Assistant. Helpful guy. Thank you, Ben. He worked through it and his counterpart Alan is sending me a new DVD/CD drive. Ben S checked the following:
1. Confirmed that I had tried multiple discs to check different formats: DVD-R, CD-RW, audio CD, video DVD, software data CD. None were recognized.
2. CD/DVD icon appears in My Computer. Confirmed.
3. Checked Device Manager for yellow exclamation marks. None present.
4. Opened below Device Manager and checked for yellow exclamation marks. HP CDDVDW TS-L633R ATA device listed correctly. Redundant, but I understand; it's a good check.
5. Confimed the Model and Serial Number.
6. Asked whether I had done a System Recovery. I had. Twice. First time it didn't restore the drive, so I thought I'd try it again. Second time also did not restore the drive.
7. Ben S. concluded that the drive has a hardware malfunction, and offered drive replacement under warranty since I purchased in April. I should have it by Oct 17, and then I have 15 days to return the broken drive or I'm charged $80.
Alan offered an additional year of warranty service for about $100. Ben's guess on the root cause was a bad lens from stress on the DVD tray. I don't recall any stress events. I've had this laptop since April, 2011, and the drive failed at the end of September. 7 months. This surprised me considering I've got other notebook computers with drives that have lasted years and still haven't failed.
I'll check in when I get the replacement drive.

The metal flap over the dvd drive won't close on my Mac Pro

The metal flap over the dvd drive won't close on my Mac Pro.Very annoying,dust will kill.
Any ideas?

Hi Toby,
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Using a Mac's DVD drive to load a DVD on Windows XP

I have a Windows XP machine which does not have a DVD drive, and a Mac laptop running Tiger which does - and some ethernet cable!
Is it possible to network the two computers together and use the Mac's DVD drive to access and run the DVD on the Windows computer? If so, how would I go about doing this? I have no experience of file sharing over Windows.
Thanks for the help

Hi Thomas,
I don't think you can, but it won't hurt to try... well, it won't hurt the Mac anyway.
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http://tdonline.com/bootdisk.htm

My dvd drive won't open so I can insert a disc. It has opened in the past by pushing the button on my mac

I can't insert any dvd's because my dvd drive won't open when I push the open key. It has always worked in the past. Any suggestions on how to fix this?

It's possible there is a CD/DVD in the drive that's stuck. Open Disk Utility in Applications/Utilities. Do you see a CD/DVD in the drive? Try ejecting using unmount.
If that fails, restart and hold down the mouse button whe restarting.
Other links:
Kappy's Five ways to eject a stuck CD or DVD from the optical drive https://discussions.apple.com/thread/4795807
Ds store's suggestion: Reboot the computer holding the option key down, wait for the boot drive options to appear, then press the eject key on the keyboard. When it's out, then select your boot drive and click the arrow key to boot up.
http://guides.macrumors.com/Force_Eject_a_Stuck_CD_or_DVD
Hope this helps!

Mac Pro DVD drive won't load some software discs

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