Mac Pro freezing at start up, help!
Hi, so here is my issue. I have two HDs in my Mac Pro, one with Windows and one with Mac OS X. I was gaming on the Windows side, and the game crashed. The computer automatically restarted, booting in Mac OS X. At the time, I was running 10.6.2, and hadn't done the most recent update.
The restart tone goes off, and the grey screen with the Apple logo and spinning gear appear, but after about 5-7 seconds, the spinning freezes and there is a very quick 'orange' flash on the screen.
After booting in target disk mode, and recovering necessary files, I completely erased both HDs, and re-installed 10.6. It still mounts in target disk mode on my MacBook Pro, but also still freezes at the grey screen.
If anyone could offer some help I would be forever grateful, although I've got a bad feeling that my Mac Pro will be making a trip to the store.
Thanks again,
- sabreGP
Run Apple Hardware Test: http://support.apple.com/kb/HT1509.
Do you have any other hardware installed attached to your computer?
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Model Name: Mac Pro
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Processor Name: Quad-Core Intel Xeon
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L2 Cache (per core): 256 KB
L3 Cache (per processor): 8 MB
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I have two HDs in my computer, one for Mac OS and the other for Windows. Neither drive successfully loads the OS. When I try and boot under Windows it similarly freezes before account login.
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Do you have any other hardware installed attached to your computer? -
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2. Tried to do a Disk Utility from HD and nothing happened.
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com.cooliris.SetLaunchArch.plist
com.protemac.MeterAutolauncher (document).
/Library/LaunchDaemons:
com.geekspiff.themepark.plist
com.freemacsoft.appcleanerdaemon.plist
com.rogueamoeba.hermes.plist
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ProTec6
FxLicenseManager
AW_flexlmStartupItem
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7/7/14 7:40:24.000 PM kernel[0]: [6:0:0] GPU HangState 0x00000000, HangFlags 0x00000004: IndividualEngineHang 0, NonEngineBlockHang 0, FenceNotRetired 1, PerEngineReset 0, FullAsicReset 1
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7/7/14 7:40:24.000 PM kernel[0]: : 0x00006810 : 0x000000e3 : 0x00000001 : 0x00000018 : 0x0000a060 : 0x00000001 : 0x00000001 : 0x00006810
7/7/14 7:40:24.000 PM kernel[0]: : 0x00000001 : 0x00000015 : 0x00000000 : 0x00000001 : 0x00000047 : 0x00005009 : 0x00000001 : 0x00000058
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7/7/14 7:40:25.000 PM kernel[0]: ** GPU ASIC Log End **
7/7/14 7:40:25.000 PM kernel[0]: 0x000001f5 : 0x00000000 : 0x00000000 : 0x00000000
7/7/14 7:40:25.000 PM kernel[0]: : 0x00000000 : 0xc0036900 : 0x00000204 : 0x00000000 : 0x00080244 : 0x0000043f : 0xc0016900 : 0x00000208
... more spew logs, and then finally...
7/7/14 7:40:25.000 PM kernel[0]: : ** GPU Debug Info End **
7/7/14 7:40:25.000 PM kernel[0]: ------------------------
7/7/14 7:40:25.000 PM kernel[0]: GPURestartReportEnd
7/7/14 7:40:25.000 PM kernel[0]: Trying restart GPU ...
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It's been doing this for a few months now. I've contacted Apple Care and spent an hour on the phone with them which resulted in making an appointment at a local Apple Store with a Genius. This was after they recommended that I reset both the SMC and the PRAM on the machine, neither of which solved the issue either. I took the machine in and they kept it for 48 hours to do a full stress test to see if they could determine the issue. No problems were found. They gave me the computer back and could not reproduce my problem.
The problem still exists. So that's why I'm writing on here, out of desperation because I have a brand new Mac Pro, under warranty, that is essentially useless. I have a follow up call into Apple Care to see what my next steps are but I haven't gotten a call back.
The only next steps I can imagine are to possibly update to Mavericks 10.9.4 to see if that might help even though Pro Tools is not yet supported by that OSX version yet. Or do a full clean re-install of OSX and all software on the computer (yikes!).
Or Apple needs to swap me a new machine. This is unacceptable.
Anyone else having this issue??
Here are specs on the machine:
Mac Pro (late 2013, 6.1)
Processor 3.5 GHz 6-Core Intel Xeon E5
Memory 32 GB 1867 MHz DDR3 ECC
Graphics AMD FirePro D300 2048 MB
Software OS X 10.9.3 (13D65)
Boot ROM Version: MP61.0116.B04
SMC Version (system): 2.20f18Same problem here:
System Info:
Modellname: Mac Pro
Modell-Identifizierung: MacPro6,1
Prozessortyp: 8-Core Intel Xeon E5
Prozessorgeschwindigkeit: 3 GHz
Anzahl der Prozessoren: 1
Gesamtanzahl der Kerne: 8
L2-Cache (pro Kern): 256 KB
L3-Cache: 25 MB
Speicher: 16 GB
Boot-ROM-Version: MP61.0116.B11
SMC-Version (System): 2.20f18
Wed Mar 25 10:30:47 2015
Event: GPU Reset
Data/Time: Wed Mar 25 10:30:47 2015
Application:
Path:
OS Version: Mac OS X Version 10.10.2 (Build 14C1514)
Graphics Hardware: AMD FirePro D300
Signature: 2e
Report Data:
GPURestartReportStart
[03] AccelChannel: DMA0
Currently pending command from UnknownCtx
PendingCommandTimestamp: 0x00016404, TotalDWords: 0x00000009, GART Offset=0x0000000085fd0000, stamp_idx=3, estamp=0x00016404
PendingCommandStart:
PendingCommandEnd
[03] DMA0HWChannel: Enabled: Not Idle
IndirectCommandSize: 0x00000040, LastReadTimestamp: 0x00016403, NextSubmitTimestamp: 0x00016407
[00] HWRing: Enabled
RingSizeInDwords: 0x0800, FreeSpace: 0x0757, Head: 0x000000d8, LastSubmitPosition: 0x00000180, Tail: 0x00000180
RB[0]_RPTR: 0x00000360, RB[0]_WPTR: 0x00000600
HWRingDumpStart:
0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000
0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000
0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0x40000000 0x81da0000 0x00020000
0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000
0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000
0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000
0x50600000 0x80040098 0x00000000 0x60000000 0x80000180 0x00000000 0x00016401 0xf0000000
0xf0000000 0xf0000000 0x30000002 0x80000190 0x80000180 0x00000000 0x00000000 0x70000000
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0x50600000 0x800400d0 0x00000000 0x60000000 0x80000180 0x00000000 0x00016402 0xf0000000
0xf0000000 0xf0000000 0x30000002 0x80000190 0x80000180 0x00000000 0x00000000 0x70000000
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0x50600000 0x800400e8 0x00000000 0x60000000 0x80000180 0x00000000 0x00016403 0xf0000000
0xf0000000 0xf0000000 0x30000002 0x80000190 0x80000180 0x00000000 0x00000000 0x70000000
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0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000
0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0x40000000 0x85fd0000 0x00020000
0xf0000000 <= ReadPtr 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000
0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000
0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000
0x50600000 0x80040100 0x00000000 0x60000000 0x80000180 0x00000000 0x00016404 0xf0000000
0xf0000000 0xf0000000 0x30000002 0x80000190 0x80000180 0x00000000 0x00000000 0x70000000
0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000
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0x50600000 0x80040118 0x00000000 0x60000000 0x80000180 0x00000000 0x00016405 0xf0000000
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0x50600000 0x80040130 0x00000000 0x60000000 0x80000180 0x00000000 0x00016406 0xf0000000
0xf0000000 0xf0000000 0x30000002 0x80000190 0x80000180 0x00000000 0x00000000 0x70000000
0xf0000000 <= Tail <= LastSubmit 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000
0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000
0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0x40000000 0x80920000 0x00020000
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0x50600000 0x80047f30 0x00000000 0x60000000 0x80000180 0x00000000 0x000163e7 0xf0000000
0xf0000000 0xf0000000 0x30000002 0x80000190 0x80000180 0x00000000 0x00000000 0x70000000
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0x50600000 0x80047f70 0x00000000 0x60000000 0x80000180 0x00000000 0x000163ef 0xf0000000
0xf0000000 0xf0000000 0x30000002 0x80000190 0x80000180 0x00000000 0x00000000 0x70000000
0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000
0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000
0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0x40000000 0x81020000 0x00020000
0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000
0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000
0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000
0x50600000 0x80047f78 0x00000000 0x60000000 0x80000180 0x00000000 0x000163f0 0xf0000000
0xf0000000 0xf0000000 0x30000002 0x80000190 0x80000180 0x00000000 0x00000000 0x70000000
0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000
0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000
0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0x40000000 0x810a0000 0x00020000
0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000
0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000
0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000
0x50600000 0x80047f80 0x00000000 0x60000000 0x80000180 0x00000000 0x000163f1 0xf0000000
0xf0000000 0xf0000000 0x30000002 0x80000190 0x80000180 0x00000000 0x00000000 0x70000000
0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000
0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000
0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0x40000000 0x813a0000 0x00020000
0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000
0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000
0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000
0x50600000 0x80047f88 0x00000000 0x60000000 0x80000180 0x00000000 0x000163f2 0xf0000000
0xf0000000 0xf0000000 0x30000002 0x80000190 0x80000180 0x00000000 0x00000000 0x70000000
0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000
0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000
0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0x40000000 0x81420000 0x00020000
0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000
0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000
0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000
0x50600000 0x80047f90 0x00000000 0x60000000 0x80000180 0x00000000 0x000163f3 0xf0000000
0xf0000000 0xf0000000 0x30000002 0x80000190 0x80000180 0x00000000 0x00000000 0x70000000
0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000
0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000
0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0x40000000 0x814a0000 0x00020000
0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000
0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000
0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000
0x50600000 0x80047f98 0x00000000 0x60000000 0x80000180 0x00000000 0x000163f4 0xf0000000
0xf0000000 0xf0000000 0x30000002 0x80000190 0x80000180 0x00000000 0x00000000 0x70000000
0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000
0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000
0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0x40000000 0x81520000 0x00020000
0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000
0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000
0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000
0x50600000 0x80047fa0 0x00000000 0x60000000 0x80000180 0x00000000 0x000163f5 0xf0000000
0xf0000000 0xf0000000 0x30000002 0x80000190 0x80000180 0x00000000 0x00000000 0x70000000
0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000
0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000
0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0x40000000 0x815a0000 0x00020000
0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000
0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000
0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000
0x50600000 0x80047fa8 0x00000000 0x60000000 0x80000180 0x00000000 0x000163f6 0xf0000000
0xf0000000 0xf0000000 0x30000002 0x80000190 0x80000180 0x00000000 0x00000000 0x70000000
0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000
0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000
0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0x40000000 0x81620000 0x00020000
0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000
0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000
0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000
0x50600000 0x80047fb0 0x00000000 0x60000000 0x80000180 0x00000000 0x000163f7 0xf0000000
0xf0000000 0xf0000000 0x30000002 0x80000190 0x80000180 0x00000000 0x00000000 0x70000000
0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000
0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000
0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0x40000000 0x816a0000 0x00020000
0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000
0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000
0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000
0x50600000 0x80047fb8 0x00000000 0x60000000 0x80000180 0x00000000 0x000163f8 0xf0000000
0xf0000000 0xf0000000 0x30000002 0x80000190 0x80000180 0x00000000 0x00000000 0x70000000
0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000
0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000
0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0x40000000 0x81720000 0x00020000
0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000
0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000
0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000
0x50600000 0x80047fc0 0x00000000 0x60000000 0x80000180 0x00000000 0x000163f9 0xf0000000
0xf0000000 0xf0000000 0x30000002 0x80000190 0x80000180 0x00000000 0x00000000 0x70000000
0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000
0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000
0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0x40000000 0x817a0000 0x00020000
0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000
0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000
0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000
0x50600000 0x80047fc8 0x00000000 0x60000000 0x80000180 0x00000000 0x000163fa 0xf0000000
0xf0000000 0xf0000000 0x30000002 0x80000190 0x80000180 0x00000000 0x00000000 0x70000000
0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000
0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000
0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0x40000000 0x81820000 0x00020000
0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000
0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000
0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000
0x50600000 0x80047fd0 0x00000000 0x60000000 0x80000180 0x00000000 0x000163fb 0xf0000000
0xf0000000 0xf0000000 0x30000002 0x80000190 0x80000180 0x00000000 0x00000000 0x70000000
0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000
0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000
0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0x40000000 0x81b20000 0x00020000
0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000
0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000
0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000
0x50600000 0x80047fd8 0x00000000 0x60000000 0x80000180 0x00000000 0x000163fc 0xf0000000
0xf0000000 0xf0000000 0x30000002 0x80000190 0x80000180 0x00000000 0x00000000 0x70000000
0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000
0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000
0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0x40000000 0x81ba0000 0x00020000
0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000
0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000
0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000
0x50600000 0x80047fe0 0x00000000 0x60000000 0x80000180 0x00000000 0x000163fd 0xf0000000
0xf0000000 0xf0000000 0x30000002 0x80000190 0x80000180 0x00000000 0x00000000 0x70000000
0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000
0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000
0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0x40000000 0x81c20000 0x00020000
0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000
0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000
0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000
0x50600000 0x80047fe8 0x00000000 0x60000000 0x80000180 0x00000000 0x000163fe 0xf0000000
0xf0000000 0xf0000000 0x30000002 0x80000190 0x80000180 0x00000000 0x00000000 0x70000000
0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000
0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000
0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0x40000000 0x81ca0000 0x00020000
0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000
0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000
0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000
0x50600000 0x80047ff0 0x00000000 0x60000000 0x80000180 0x00000000 0x000163ff 0xf0000000
0xf0000000 0xf0000000 0x30000002 0x80000190 0x80000180 0x00000000 0x00000000 0x70000000
0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000
0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000
0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0x40000000 0x81d20000 0x00020000
0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000
0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000
0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000 0xf0000000
0x50600000 0x80047ff8 0x00000000 0x60000000 0x80000180 0x00000000 0x00016400 0xf0000000
0xf0000000 0xf0000000 0x30000002 0x80000190 0x80000180 0x00000000 0x00000000 0x70000000
HWRingDumpEnd
[0] PFP_HEADER_DUMP: 0xc0012d00 0xc0002f00 0xc0016800 0xc0047600 0xc0047600
[0] ME_HEADER_DUMP : 0xc0013900 0xc0053c00 0xc0034300 0x00002010 0x0000a2a4
[1] PFP_HEADER_DUMP: 0xbbff7edf 0x5988ec76 0x929185fe 0x6b7e9b34 0x71c3fdc6
[1] ME_HEADER_DUMP : 0xbabad4bf 0xff0fab3e 0xb527941a 0x00f949ff 0xdd1ff7aa
[2] PFP_HEADER_DUMP: 0xc0013900 0xc0044702 0xc0001700 0xc0a71000 0xc0034302
[2] ME_HEADER_DUMP : 0xc0013900 0xc0044702 0xc0001700 0xc0034302 0xc0004602
SRBM_CNTL : 0x000003ff | CP_ME_CNTL : 0x00000000
SRBM_STATUS: 0x200046c0 | SRBM_STATUS2: 0x00000020
GRBM_STATUS: 0xa0003028 | GRBM_STATUS2: 0x00000000
GPU HangFlags 0x00000007: AsicHangState 0x00000007, AsicResetRequirement 0x00000002
IndividualEngineHang: 1
NonEngineBlockHang : 1
FenceNotRetired : 1
PerEngineReset : 0
FullAsicReset : 1
GPU HangState 0x0000002e: Hung Engines:
GRAPHICS COMPUTE0 COMPUTE1 DRMDMA/SDMA
AMDPitcairnGraphicsAccelerator PCIe Device: [6:0:0] State: ENABLED, channelResetMask 0x00000008
Configuration: deviceBits: 0x50116810, capabilityBits: 0x30840300
TotalVideoRAMBytes: 0x0000000080000000 (2147483648)
[00] PM4 Engine: Enabled: Not Idle
[00] GFX Channel: Enabled: Not Idle
[01] C0 Channel: Enabled: Idle
[02] C1 Channel: Enabled: Idle
[01] DMA Engine: Enabled: Not Idle
[03] DMA0 Channel: Enabled: Not Idle
[02] UVD Engine: Disabled: Idle
[04] UVD Channel: Disabled: Idle
[03] SPU Engine: Disabled: Idle
[05] SPU Channel: Disabled: Idle
[04] DMA1 Engine: Enabled: Idle
[06] DMA1 Channel: Enabled: Idle
[05] VCE Engine: Disabled: Idle
[07] VCE Channel: Disabled: Idle
[08] VCELLQ Channel: Disabled: Idle
: ** GPU Debug Info Start **
: 0x00006810 : 0x000000e3 : 0x00000001 : 0x00000018 : 0x0000a060 : 0x00000001 : 0x00000001 : 0x00006810
: 0x00000001 : 0x00000015 : 0x00000000 : 0x00000001 : 0x00000047 : 0x00005009 : 0x00000001 : 0x00000058
: 0x00000012 : 0x00000001 : 0x00000055 : 0x00000000 : 0x00000001 : 0x0000004a : 0x0000106b : 0x00000001
: 0x0000004d : 0x0000012a : 0x00000000 : 0x00000010 : 0x00010900 : 0x00000000 : 0x00000021 : 0x00000080
: 0x00000000 : 0x00000011 : 0x00000007 : 0x00000002 : 0x0000263d : 0x00000001 : 0x00000002 : 0x000021a0
: 0x84098647 : 0x00000002 : 0x0000219f : 0x004050c6 : 0x00000002 : 0x0000219d : 0x00000000 : 0x00000002
: 0x0000219e : 0x00010000 : 0x00000002 : 0x0000219c : 0x00000400 : 0x00000002 : 0x0000a0da : 0x00000000
: 0x00000002 : 0x00003051 : 0x00000000 : 0x00000002 : 0x00002e14 : 0x00000000 : 0x00000002 : 0x0000a0d9
: 0x00000000 : 0x00000002 : 0x000021da : 0x001a0005 : 0x00000002 : 0x000021db : 0x00000080 : 0x00000002
: 0x000021dd : 0x00000002 : 0x00000002 : 0x000021e0 : 0x00300035 : 0x00000002 : 0x000021e1 : 0x00f0010a
: 0x00000002 : 0x000021e2 : 0x04600460 : 0x00000002 : 0x000021e3 : 0x04f304f3 : 0x00000002 : 0x000021e5
: 0x01400142 : 0x00000002 : 0x000021b4 : 0x00000000 : 0x00000002 : 0x0000217f : 0x00000000 : 0x00000002
: 0x00002100 : 0x80042678 : 0x00000002 : 0x00002101 : 0xc0100000 : 0x00000002 : 0x00002102 : 0x80042678
: 0x00000002 : 0x00002103 : 0xc0100000 : 0x00000002 : 0x00002104 : 0x002a9b84 : 0x00000002 : 0x00002105
: 0x00000000 : 0x00000002 : 0x000021b6 : 0x00000000 : 0x00000002 : 0x0000216d : 0x10101000 : 0x00000002
: 0x0000216e : 0x00000000 : 0x00000002 : 0x00002169 : 0x10101000 : 0x00000002 : 0x0000216a : 0x80000000
: 0x00000002 : 0x0000216b : 0x11111111 : 0x00000002 : 0x0000216c : 0x00000000 : 0x00000002 : 0x00003041
: 0x00c00a0d : 0x00000002 : 0x00003040 : 0x00800010 : 0x00000002 : 0x00003042 : 0x00003200 : 0x00000002
: 0x00003043 : 0x80000040 : 0x00000002 : 0x000021c0 : 0x000029b0 : 0x00000002 : 0x00003045 : 0x000017c0
: 0x00000002 : 0x00003061 : 0x00c00a0d : 0x00000002 : 0x00003060 : 0x00800110 : 0x00000002 : 0x00003062
: 0x800000c0 : 0x00000002 : 0x000021bf : 0x00000000 : 0x00000002 : 0x00003064 : 0x00000000 : 0x00000002
: 0x00003066 : 0x00c00a0d : 0x00000002 : 0x00003065 : 0x00800210 : 0x00000002 : 0x00003067 : 0x80000140
: 0x00000002 : 0x000021be : 0x00002600 : 0x00000002 : 0x00003069 : 0x00002600 : 0x00000002 : 0x000021cc
: 0x87fb18c0 : 0x00000002 : 0x000021cd : 0x00000000 : 0x00000002 : 0x000021ce : 0x00000b80 : 0x00000002
: 0x00002192 : 0x00000000 : 0x00000002 : 0x000021cf : 0x87fb0000 : 0x00000002 : 0x000021d0 : 0x00000000
: 0x00000002 : 0x000021d1 : 0x00000000 : 0x00000002 : 0x00002193 : 0x00000000 : 0x00000002 : 0x000021dc
: 0x000000c0 : 0x00000002 : 0x00002170 : 0x80050101 : 0x00000002 : 0x00002171 : 0xe0000000 : 0x00000002
: 0x00002175 : 0x80050101 : 0x00000002 : 0x00002176 : 0xe0000000 : 0x00000002 : 0x00003057 : 0x00000015
: 0x00000002 : 0x00003054 : 0x0000004c : 0x00000002 : 0x0000305a : 0x00000038 : 0x00000002 : 0x00001508
: 0x00080200 : 0x00000002 : 0x00000b00 : 0x8f200029 : 0x00000002 : 0x00000bd1 : 0x00000000 : 0x00000002
: 0x00000bf8 : 0x00000000 : 0x00000002 : 0x00000504 : 0x20492491 : 0x00000002 : 0x0000050c : 0x00000002
: 0x00000002 : 0x00000536 : 0x00000000 : 0x00000002 : 0x00000503 : 0x00000000 : 0x00000002 : 0x00002000
: 0x00000018 : 0x00000002 : 0x00002004 : 0xa0003028 : 0x00000002 : 0x00002002 : 0x00000000 : 0x00000002
: 0x00002005 : 0x00000006 : 0x00000002 : 0x00002006 : 0x00000006 : 0x00000002 : 0x000021a3 : 0x00080808
: 0x00000002 : 0x00002016 : 0x9000b850 : 0x00000002 : 0x00000390 : 0x000003ff : 0x00000002 : 0x00000394
: 0x200000c0 : 0x00000002 : 0x00000393 : 0x00000020 : 0x00000002 : 0x000003a6 : 0x8100357c : 0x00000002
: 0x00000f88 : 0x00000047 : 0x00000002 : 0x0000380a : 0x0c000000 : 0x00000002 : 0x00003808 : 0xc0000000
: 0x00000002 : 0x00001576 : 0x00000000 : 0x00000002 : 0x0000340b : 0x04208400 : 0x00000002 : 0x0000340d
: 0x45483102 : 0x00000002 : 0x0000340c : 0x00800040 : 0x00000002 : 0x00003409 : 0x80000001 : 0x00000002
: 0x0000340a : 0x00000020 : 0x00000002 : 0x00003416 : 0x00000020 : 0x00000002 : 0x00003413 : 0x00000004
: 0x00000002 : 0x00003414 : 0x85fd0000 : 0x00000002 : 0x00003415 : 0x00000000 : 0x00000002 : 0x00003401
: 0x00800310 : 0x00000002 : 0x00003400 : 0x00000017 : 0x00000002 : 0x00003402 : 0x00000360 : 0x00000002
: 0x00003408 : 0x00000000 : 0x00000002 : 0x00003407 : 0x00000000 : 0x00000002 : 0x00003403 : 0x00000600
: 0x00000002 : 0x00003404 : 0x00401000 : 0x00000002 : 0x00003406 : 0x00000000 : 0x00000002 : 0x00003405
: 0x00000000 : 0x00000002 : 0x0000360d : 0x44c83d57 : 0x00000002 : 0x0000360c : 0x00800040 : 0x00000002
: 0x00003609 : 0x80000001 : 0x00000002 : 0x0000360a : 0x00000080 : 0x00000002 : 0x00003616 : 0x00000000
: 0x00000002 : 0x00003613 : 0x00000020 : 0x00000002 : 0x00003614 : 0x80062600 : 0x00000002 : 0x00003615
: 0x00000000 : 0x00000002 : 0x00003601 : 0x00800360 : 0x00000002 : 0x00003600 : 0x00000017 : 0x00000002
: 0x00003602 : 0x00000300 : 0x00000002 : 0x00003608 : 0x00000000 : 0x00000002 : 0x00003607 : 0x00000000
: 0x00000002 : 0x00003603 : 0x00000300 : 0x00000002 : 0x00003604 : 0x00401000 : 0x00000002 : 0x00003606
: 0x00000000 : 0x00000002 : 0x00003605 : 0x00000000 : 0x00000002 : 0x00000a25 : 0x5fc30049 : 0x00000002
: 0x00000a05 : 0x00000000 : 0x00000002 : 0x00000a36 : 0x6000e016 : 0x00000002 : 0x00000a76 : 0x00000000
: 0x00000002 : 0x00000a7d : 0x0600c300 : 0x00000002 : 0x00000a20 : 0x00000300 : 0x00000002 : 0x00000a13
: 0x00000000 : 0x00000002 : 0x00000a38 : 0x007300bb : 0x00000002 : 0x00000abc : 0x2c2c2c2c : 0x00000002
: 0x00000832 : 0x00000005 : 0x00000002 : 0x00000847 : 0x00040000 : 0x00000002 : 0x00000838 : 0x0000781f
: 0x00000002 : 0x00000839 : 0x0000001f : 0x00000002 : 0x0000083a : 0x0000000f : 0x00000002 : 0x00000895
: 0x00000000 : 0x00000002 : 0x00000896 : 0x00000000 : 0x00000002 : 0x00000897 : 0x00000000 : 0x00000002
: 0x000008a6 : 0x00000000 : 0x00000002 : 0x0000099b : 0x00000000 : 0x00000002 : 0x0000099c : 0x00000000
: 0x00000002 : 0x0000099d : 0x00000000 : 0x00000002 : 0x000009a8 : 0x00000000 : 0x00000002 : 0x000009b0
: 0x00000000 : 0x00000002 : 0x000009b1 : 0x00000000 : 0x00000002 : 0x00002284 : 0x00000000 : 0x00000002
: 0x00002294 : 0x00000000 : 0x00000002 : 0x000022f3 : 0x00000000 : 0x00000002 : 0x0000223c : 0x00000000
: 0x00000002 : 0x0000225c : 0x00000000 : 0x00000002 : 0x00002256 : 0x00000000 : 0x00000002 : 0x000021b8
: 0x50000000 : 0x00000002 : 0x000030c0 : 0x00000001 : 0x00000002 : 0x000030d3 : 0x00000006 : 0x00000002
: 0x000030d1 : 0x00000000 : 0x00000002 : 0x00002b01 : 0x00000000 : 0x00000002 : 0x00002b06 : 0x80400200
: 0x00000002 : 0x00002b00 : 0x00000000 : 0x00000002 : 0x00002300 : 0x00000000 : 0x00000002 : 0x00002140 -
I have two startup disks. One SL for fcp 7 and one ML where I run FCP X. FCP X is often plagued by the beach ball. Recently when editing on FCP X (and I suspect it's when I am also running Safari) my Mac Pro freezes and requires a power off to get going again. Any suggestions?
Here is Etrecheck readout:
Hardware Information:
Mac Pro (Early 2009)
Mac Pro - model: MacPro4,1
2 2.26 GHz Quad-Core Intel Xeon CPUs: 8 cores
12 GB RAM
Video Information:
ATI Radeon HD 4870 - VRAM: 512 MB
Startup Items:
PACESupport - Path: /Library/StartupItems/PACESupport
System Software:
OS X 10.8.4 (12E55) - Uptime: 0 days 1:11:18
Disk Information:
HL-DT-ST DVD-RW GH41N
HL-DT-ST DVD-RW GH41N
WDC WD1001FALS-41K1B0 disk0 : (1 TB)
disk0s1 (disk0s1) <not mounted>: 209.7 MB
Macintosh HD (disk0s2) /Volumes/Macintosh HD: 999.73 GB (642.78 GB free)
ST31500341AS disk2 : (1.5 TB)
disk2s1 (disk2s1) <not mounted>: 209.7 MB
Internal 2 (disk2s2) /Volumes/Internal 2: 1.5 TB (198.77 GB free)
ST31500341AS disk1 : (1.5 TB)
disk1s1 (disk1s1) <not mounted>: 209.7 MB
internal 1A startup (disk1s2) /: 499.79 GB (293.1 GB free)
Recovery HD (disk1s3) <not mounted>: 650 MB
internal 1 B (disk1s4) /Volumes/internal 1 B: 999.52 GB (457.35 GB free)
ST31500341AS disk3 : (1.5 TB)
disk3s1 (disk3s1) <not mounted>: 209.7 MB
Internal 3 (disk3s2) /Volumes/Internal 3: 1.5 TB (857.9 GB free)
USB Information:
Apple Computer, Inc. Apple Cinema Display
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Logitech USB-PS/2 Trackball
USB Keyboard
FireWire Information:
LaCie Rugged FW/USB 800mbit - 800mbit max
disk4s1 (disk4s1) <not mounted>: 32 KB
LaCie 1TB-2 (disk4s3) /Volumes/LaCie 1TB-2: 1 TB (508.36 GB free)
Thunderbolt Information:
Kernel Extensions:
com.matrox.vpg.EggWhiteDriverHelpers (1.0.0d1)
com.matrox.vpg.BlackSwanDriver (1.0.0d1)
com.matrox.vpg.CoreMediaInputDriver (1)
com.matrox.vpg.CoreMediaOutputDriver (1)
com.matrox.vpg.CoreAudioDriver (1)
com.matrox.vpg.RS422Driver (1.0.0d1)
com.matrox.vpg.RS422VirtualDriver (1)
com.paceap.kext.pacesupport.snowleopard (5.8)
Problem System Launch Daemons:
Problem System Launch Agents:
Launch Daemons:
[loaded] com.adobe.fpsaud.plist
[loaded] com.noiseindustries.FxFactory.helper.plist
[loaded] com.paceap.eden.licensed.plist
[loaded] PACESupport.plist
Launch Agents:
[loaded] com.matrox.vpg.Agent.plist
User Launch Agents:
[failed] com.apple.CSConfigDotMacCert-[redacted]@me.com-SharedServices.Agent.plist
[loaded] com.digitalrebellion.PreferenceManagerAutoSave.plist
User Login Items:
iTunesHelper
Dropbox
3rd Party Preference Panes:
Flash Player
Matrox Utilities
Internet Plug-ins:
Flash Player.plugin
FlashPlayer-10.6.plugin
JavaAppletPlugin.plugin
QuickTime Plugin.plugin
User Internet Plug-ins:
Bad Fonts:
None
Top Processes by CPU:
3% WebProcess
1% fontd
1% EtreCheck
1% PluginProcess
0% WindowServer
0% Safari
0% Dropbox
0% blued
Top Processes by Memory:
602 MB WebProcess
160 MB PluginProcess
106 MB mds
74 MB Safari
74 MB Dropbox
49 MB Dock
37 MB SystemUIServer
37 MB WindowServer
25 MB coreservicesd
25 MB Finder
Virtual Memory Statistics
9.31 GB Free RAM
1.59 GB Active RAM
87 MB Inactive RAM
1023 MB Wired RAM
255 MB Page-ins
0 B Page-outsIf you have more than one user account, these instructions must be carried out as an administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Step 1
Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
View ▹ Show Log List
from the menu bar.
Enter "BOOT_TIME" (without the quotes) in the search box. Note the timestamps of those log messages, which refer to the times when the system was booted. Now clear the search box and scroll back in the log to the last boot time after you had the problem. Select the messages logged before the boot, while the system was unresponsive or was failing to shut down. Copy them to the Clipboard (command-C). Paste into a reply to this message (command-V). Please include the BOOT_TIME message at the end of the log extract.
If there are runs of repeated messages, post only one example of each. Don’t post many repetitions of the same message.
When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some private information, such as your name, may appear in the log. Anonymize before posting.
Step 2
Still in Console, look under System Diagnostic Reports for crash or panic logs, and post the entire contents of the most recent one, if any. In the interest of privacy, I suggest you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if present (it may not be.) Please don’t post shutdownStall, spin, or hang logs — they're very long and not helpful. -
Hello,
My Mac Pro has recently started freezing more than twice a day. This is very weird, this first happened about a year ago, and the Mac Pro would only freeze at most once every two months. But now, it happens about two or three times a day. I have installed 3rd Party RAM, but I do not think this is the problem. It has full Apple Qualified Specifications and Heatsyncs, and it passes AppleCare Hardware test. Also, it takes the system about 30 seconds to enter sleep mode. This issue could happen when I am in iTunes, Safari, doing anything on the computer. Is this normal for a Mac Pro? I have AppleCare, could I send it?
ThanksThis has also started happening to my mac pro. It started out in the same way that yours did, once every month or two. I notice that the fans speed up when it freezes, I have read elsewhere that this happens automatically when the mac can no longer read the temp... to prevent meltdown. Does yours also do this?
I started out with disk warrior. When that did not work, I created a new user profile, which I thought was working... but alas, after a day it resumed. I then reinstalled the operating system... erasing everything starting fresh with the install. I reinstalled all of the software and still I am having this problem.
I got applecare when I purchased the computer but I am guessing that is expired by now. It runs on mac osx 10.4 I don't recall what year I got it... its one of the early ones though.
I am at a loss what to do. I was thinking to take some canned air and clean off some of the dust that has collected on it. Is this a bad idea? I know that on my cameras they do not recommend this as it can cause real damage... is that the case with computers?
I wonder if I should call some company to repair it or if I can take it to apple even though my apple care is probably expired... I don't know the policy on this but it seems to be the next step. Reading on forums I see this is happening to many people right now... so I wonder if it is a software update causing this problem... as many people are having this problem at the same time. -
FCP X: Mac Pro Freezes when I turn on "Analyze and Fix" media
Hello,
I see this happening regularly ever since I started using Final Cut Pro X. If I turn on "Analyze and Fix" on my imported media files, my Mac Pro freezes up after a while. I am forced to power cycle the Mac Pro at this point.
I am running Mac OS 10.6.8 (Snow Leopard) on a Mac Pro with 8 cores, 10GB RAM. My primary hard disk for the video editing is not the same one as the OS disk - I use a second internal drive for video and all projects / events are stored here.
If I check off / turn off analyze / fix in the background, my Mac Pro does not crash. System log does not reveal anything.
Any ideas on what can be done to fix this? Has anyone else experienced this?
Thanks,
-BaluYes - I go to the "Analyze and Fix" menu and check mark video and audio analysis and let it crunch in the background. It goes on for an hour or two. At some point, I have to power cycle my Mac Pro. It freezes up.
I see this happening on Lion OS as well...
If I don't run analyze and fix, i have absolutely no issues..
Any thoughts?
Thx,
-Balu -
My mac pro won't start have a light on and sometimes have a green light on caps key.
Hello there hoc5050,
It sounds like your computer is not turning on consistently. I would recommend the troubleshooting in this article to help you determine what might be causing the issue, named:
Troubleshooting: My computer won't turn on
Thank you for using Apple Support Communities.
Cheers,
Sterling -
MacBook pro freezes at start up
My MacBook pro freezes at start up at the gray screen w/ spinning gear.
I did a firmware update yesterday and this happened upon restart.
MacBook pro purchased new early 2011 lionYou need to back up your data before you do anything else, if it's still possible.
There are several ways to back up a Mac that is unable to fully boot. You need an external hard drive to hold the backup data.
1. Boot from your recovery partition (10.7 or later), a local Time Machine backup volume (10.7.2 or later), or your installation disc (10.6.8 or earlier.) Launch Disk Utility and follow the instructions in the support article linked below, under “Instructions for backing up to an external hard disk via Disk Utility.”
How to back up and restore your files
2. If you have a working Mac, and both it and the non-working Mac have FireWire ports, boot the non-working Mac in target disk mode by holding down the key combination command-T at the startup chime. Connect the two Macs with a FireWire cable. The internal drive of the machine running in target mode will mount as an external drive on the other machine. Copy the data to another drive.
How to use and troubleshoot FireWire target disk mode
3. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
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