Mac Pro Sleep Issue

Hi, my Mac Pro apparently goes to sleep whenever I leave it for a significant amount of time, i.e. to go to sleep at night. When I come back to it, I hit the spacebar to wake it up. The computer makes noise like it is waking, the screen comes on long enough for me to open an application like Entourage then it immediately shuts back down. In the beginning when this problem happened, I could touch the space bar and it would just come on, now after so many times of that happening, the problem has graduated.
Now nothing works to wake it back up. I know that it hasn't shut down because the light is on on the computer. However, the keyboard doesn't work at this time, the mouse has no effect, nothing will bring my display back up. I even touch the power button on the monitor and the monitor appears to be working properly, but it cannot show me my display screen. The only things that fixes the problem is if I hold the computers power button until it powers off then power it on again.
The fact that it wasn't doing this when I first got it tells me there is something seriously wrong with it. Does anyone out there know why this is happening? I'm afraid that eventually one day I will hold the power button and power it off and it won't come back on.
BTW, I searched the discussion forums and didn't find the exact problem discussed.

Hey Will. It's interesting you are having the same issue. May I ask what generation your mac pro is? Mine is a 2006.
As I said in another thread, I have been in a game of troubleshooting phone tag with an apple specialist for about a week and a half now with almost nothing to show for it. Today he suggested I try plugging my computer in without going through a surge protector. Although the protector I have is brand new, I tried anyway and the machine still shutdown on a wake attempt when plugged directly into a different outlet.
Like you, I am getting VERY fed up with this issue. Although it's intermittent, it's serious enough to cause significant problems and it's not something I am willing to live with.
My instincts say the problem is with the power supply or possibly the SMC on the logic board. However, until apple is willing to fix the machine, I seem to be stuck trying to prove to them there is actually an issue. All in all it's shutdown on wake at least 20 times now, which should be more than enough to warrant a service visit in my opinion.
The truly discouraging thing is I submitted the console logs (the platform failure ones) to the tech specialist and he forwarded them to the apple engineers. I had high hopes the seemingly important logs might shed some light on the cause and therefore allow a fix to occur. Instead, when I spoke with him today, he said the messages didn't indicate a cause of the issue. (Again, this is according to the engineer who looked at the logs.)
So, as it stands, I am being told to try all sots of stuff to narrow down the root of the issue. I even tried a re installation of snow leopard to no avail.
I'll post again if anything new comes up.

Similar Messages

Mac Pro Display Issue

Mac Pro Display Issue - Unexpectedly Sleeps and Freezes
Just since a couple of days my Mac Pro desktop has been having display issues. Unexpectedly the screens go into sleep mode, it turns black and freezes, the computer doesnot respond to the keyboard or mouse.
At first I thought this was related to Chrome, and switched to Firefox, but the computer is still having the same issue. I have to shut down and restart each time it gets stuck.
I even went into preferences and changed the energy saver settings to "Never" allow display or harddrive to sleep. But this problem is stil happening.
Does anyone have the same problems? Or a solution?

I cleaned out my mac with compressed air, it was dusty, but the display flickering happened again.
So I followed your advice and installed:
Temperature Monitor
http://www.bresink.de/osx/TemperatureMonitor.html
Which showed that my memory module 1B and 2B were 70 - 75'C(160 -167'F). There was no reading for the graphic card so I couldn't tell if that was over heating.
Then I installed:
smc fan controller
http://www.macupdate.com/app/mac/23049/smcfancontrol
and increased the memory_cpu fan speed which lowered the temperature of the ram to 60'C (143'F).
I even changed this ram's placement and put it in different slots.This ram was the same temperature in the new placements.
Also this is the kingston 2gb ram without heatsinks. Ive used it for 1.5 yrs, and this is the first time its giving me these problems.
Do you know how I can check if the graphic card is over heating? or is the problem just with the ram?
Thank you for all your help!

Why won't my Mac Pro sleep after Lion is installed?

Why won't my Mac Pro sleep after Lion is installed?

Tell us, what hardware add ons?
old software? that required PowerPC/Rosetta maybe.
Look for any apps, process that used powerpc and look for updates, check out RoaringApps for a table of Lion compatible programs
does it happen iwth a clean install?
how about if you do a Safe Boot?

Mac Pro Sleep/Wakeup Issue in Windows 7 x64

I have experienced two issues related to sleep in Windows 7 x64 on my Mac Pro 3,1 with Bootcamp 3.2 for a while. From search results it seems several people also experienced similar issues, but no solution/workaround yet.
The first issue is that sometimes the Mac Pro won't wake up from sleep. If I made it to enter sleep, then it (almost) always wake up. But if it enters sleep itself, then there's a chance (around 25%) that it won't wake up. The fans and HDDs are running, but the screen is black, mouse/keyboard no response and I can't ping it. After forcing it to shutdown and restart it, there will be an "HAL Error" in Eventlog ("The platform firmware has corrupted memory across the previous system power transition. Please check for updated firmware for your system"
). Some folks experienced the same issue in this thread: http://discussions.apple.com/thread.jspa?messageID=11839029
The second issue is that if I disable Hybrid Sleep with the Apple Bluetooth Keyboard connected, the Mac Pro will not sleep with the HDDs shutdown but fans running at full speed. If I removed the batteries from the Apple Bluetooth Keyboard, it goes to sleep and wakes up normally. Whether the Magic Mouse is connected or not doesn't make a difference.
I can't reproduce either issues in OS X.
Would really appreciate if someone can share some insights or workarounds. Thanks!

Yes, almost the same problem!
Please someone help...

Mac Pro sleep / restart issues - power management

1) Firstly, I read the "solved" forum about the restart / sleep issues. Nothing worked for me but there were useful links:
http://www.apple.com/feedback/macpro.html
You can post the report to Apple (as someone suggested)
2) On a separate blog, a poster stated "I called Apple Support a little over a week ago and was told by the “product specialist” to delete three power management preference files. I did. The next morning after a night of sleep, I touched the space bar and the Mac promptly rebooted..."
DOES ANYONE KNOW WHAT THESE THREE "power management" FILES ARE???
Thank you

I just had a quality callback from Apple:
the files in question are located in :
hd (startup harddrive)/Library/Preferences/SystemConfiguration
(almost at the bottom of the list)
trash the entire SystemConfiguration folder, then restart.
NOTE: this will delete your airport settings for e.g. a home network (you need
to re-input the settings for the home network).
Thwy will call me back next week

Cinima Display fades Between blue and the deskop after my Mac Pro sleeps

Hello all,
I really hope someone can help. I have a Mac Pro Running 10.5.4 and a 23 Inch Cinema Display. When I wake my machine from sleeping the desktop appears then about a second later the screen fades blue. After a second of blue it fades back to the desktop. This continues on forever and the machine is unusable until I cut the power and restart the machine.
The same issue will happen if the resolution on the monitar is changed.
I have tried to reset the pram, reset the smc, take out the graphics card and then place it back. I switch the cable from port one to two of my graphics card. I also reinstalled leopard as well as downgrading back to tiger.
When I hook the monitor up to my macbook it sleeps and awakes fine.
Finally this morning I realized that if I discounted using the monitors built in hub then the screen will awaken without issue.
Any idea's? Has anyone had a similar issue?

Hi there. It could be one of your drives is actually defective and causing I/O to slow down to a crawl. To verify this, try inserting the DVD that came with your Mac Pro and restarting the machine while holding down the 'C' key. This will boot up the machine off the DVD and bypass your hard disks. If it boots quicker there could be a problem with the drives or something else.

Mac Pro sleeps after being woken up by WOL

Hi Folks
In order to wake up my Mac Pro on demand, I have set up Wake Over LAN (WOL) over the network and enabled "wake for network access" at System Preferences > Energy Saver on the Mac Pro. Now I am able to wake up the machine from my local router or across the Internet, but just wake up for a little while only.
The issue is, after the Mac Pro is being woken up by WOL for about 30 seconds, the machine always goes into sleep mode again for no reason. During the short alive period, the virtual machines running on the Mac Pro are pingable but the monitors are not on and the replaying YouTube video has no audio.
However, if I click the mouse or press the keyboard, the Mac Pro can be woken up as expected: the monitors are powered on, YouTube video is audible, all VMs are pingable too.
Why does my Mac Pro get woken up this way? How to fix it?
Thanks heaps in advance.
Regards,
B

> Now I am able to wake up the machine from my local router or across the Internet, but just wake up for a little while only.
From my local router, I use below way to wake up the Mac Pro.
I can also wake up the Mac this way over the Internet.
For your information, I can successfully wake up other WOL enabled Windows machines this way on the same network with no problem.
As mentioned, both ways can only wake up the Mac Pro for about 30 seconds, then machine will automatically sleep again though at System Preferences I have set the computer to sleep after "3 hrs" or "never", as shown below.
What I expect is just to make the Mac Pro back to work the same way like I locally press the keyboard or click the mouse, not to automatically sleep again in seconds.
Any thought please? Thanks!
R C-R wrote:
bengmugenr wrote:
The behavior is normal when clicking the mouse or pressing the key to wake the Mac, the issue only occurs when trying to wake via WOL. Never thought the same wake process could have different results.
Please explain specifically how you are trying to WOL, what you want to accomplish by doing so, & how long you think whatever it is you want to accomplish should take.
Also, what VM's are you running & by what method do they run (like via Parallels or whatever).

Mac Pro Display Issues

I am trying to use three monitors with a Mac Pro with a default Radeon 5770 graphics card, but I am coming across many issues. First, I had to find out that you needed two dual-link DVI adapters if you want to add three monitors. After purchasing one adapter from StarTech for a 30" Dell monitor however, the display is having many issues.
When I first turn the computer on, the display shows "snow". I have to turn the display on and off, but sometimes even this does not get rid of it. Also, the screen will not wake up when the computer wakes up from sleep, although the other DVI monitor attached works perfectly. Finally, the screen will often go into periods of complete black. I can still move the mouse on the other screen, but it jumps around and skips when I move it.
If I want to resolve this issue, should I:
1) Go with Apple's dual-link adapter instead of the StarTech one I am currently using
2) Upgrade the Mac Pro graphics to either the dual 5770 or the single 5870
3) Replace the large dell monitor with an Apple Cinema Display
Or, would none of these solutions even help if this is an unsolvable problem.
Any advice would be greatly appreciated.
Thanks!

That is not quite right. Strictly speaking, it is not three dual-Link adapters that are required, but all adapters must be ACTIVE, POWERED Adapters.
Apple's solution requires their Daul-Link adapters because those are the ones with a USB lead to pick up even more power.
Your initail query tlaks of wanting to connect three monitors, but you have only provided connection details for two.

Solution to another Mac Pro sleep failure

I recently developed problems with my 2008 Mac Pro (3,1) failing to enter sleep modes. Attached displays no longer went to sleep, and hard disks would not spin down. After many hours of investigating this, I found that the Nalpeiron Protec6 software was the culprit. Never heard of it you say? Well I had not either. It is installed surreptitiously by a variety of software vendors as an anti-piracy mechanism. In my case it was installed by Nik Software's Viveza 2 installer; currently this installer does not tell you that they are installing another 3rd party application.
The Nalpeiron Protec6 software is installed in /Library/StartupItems/Protec6 folder. You can tell if the daemon software is running by typing ps ax | grep 'nalpeiron' in Terminal.app.
Renaming, changing load order, etc., didn't help. Viveza 2 won't run without it. So for now, goodbye Viveza and goodbye Protec6. Nuking the Protec6 folder and a quick restart seems to be all that's needed to rid your system of this garbage. Hope this is helpful

This problem is not just with Nik, but also onOne software. They both use Protec6 for their licensing and people have been experiencing these issues with either or (or both).
I have two solutions for you. Both come from the comments in this post:
http://trick77.com/2010/08/08/mac-doesnt-auto-sleep-anymore-hard-disks/
Solution 1: Some guy wrote an Applescript program that starts and stops the Protec6 service from running. So you can start it when you need it and then stop it so your computer can sleep. He has instructions and a download to the program in those comments.
Solution 2: Based on what someone says later in these comments, the newer update to Plug In Suite and Phototools fix this issue. Presumably bundled with a newer, bug free Protec6. I haven't tested this, but I bet if you install a demo version of the Plug In Suite or Phototools it will overwrite your Protec6 folder with the newer one and then Viveza will work as well and your computer will sleep again.

Mac Pro Freezing Issue

Hello,
My Mac Pro has recently started freezing more than twice a day. This is very weird, this first happened about a year ago, and the Mac Pro would only freeze at most once every two months. But now, it happens about two or three times a day. I have installed 3rd Party RAM, but I do not think this is the problem. It has full Apple Qualified Specifications and Heatsyncs, and it passes AppleCare Hardware test. Also, it takes the system about 30 seconds to enter sleep mode. This issue could happen when I am in iTunes, Safari, doing anything on the computer. Is this normal for a Mac Pro? I have AppleCare, could I send it?
Thanks

This has also started happening to my mac pro. It started out in the same way that yours did, once every month or two. I notice that the fans speed up when it freezes, I have read elsewhere that this happens automatically when the mac can no longer read the temp... to prevent meltdown. Does yours also do this?
I started out with disk warrior. When that did not work, I created a new user profile, which I thought was working... but alas, after a day it resumed. I then reinstalled the operating system... erasing everything starting fresh with the install. I reinstalled all of the software and still I am having this problem.
I got applecare when I purchased the computer but I am guessing that is expired by now. It runs on mac osx 10.4 I don't recall what year I got it... its one of the early ones though.
I am at a loss what to do. I was thinking to take some canned air and clean off some of the dust that has collected on it. Is this a bad idea? I know that on my cameras they do not recommend this as it can cause real damage... is that the case with computers?
I wonder if I should call some company to repair it or if I can take it to apple even though my apple care is probably expired... I don't know the policy on this but it seems to be the next step. Reading on forums I see this is happening to many people right now... so I wonder if it is a software update causing this problem... as many people are having this problem at the same time.

Mac Pro Sleep Problems

I just purchased a Mac Pro and it will not go to sleep. Either by itself or when I try to put it to sleep. Also, I have 4 firewire drives hooked up to it and they will not go to sleep. They are running constantly and getting very warm to the touch.
Any help would be appreciated. Thanks!

Here is what I tried:
1) used the other ethernet outlet, but it did not solve the problem
2) unplugged my cable modem and airport to let them recycle and start-up again, but it did not solve the problem.
3) unplugged the ethernet all together, but it did not solve the problem
So, here is what the system log showed when I tried to pu thte computer to sleep, with the ethernet cable unplugged from the computer:
Sep 5 21:00:06 dans-computer kernel[0]: Intel8254x -- Link down -- 00:17:f2:01:33:ba -- called by disable() -- Auto-Neg Advertise Reg (04d) = 0xde1, Link Partner Ability Reg (05d) = 0x0
Sep 5 21:00:06 dans-computer kernel[0]: Intel8254x -- Link down -- 00:17:f2:01:33:bb -- called by disable() -- Auto-Neg Advertise Reg (04d) = 0xde1, Link Partner Ability Reg (05d) = 0x0
Sep 5 21:00:15 dans-computer kernel[0]: System Sleep
Sep 5 21:00:15 dans-computer kernel[0]: Enabling XMM register save/restore and SSE/SSE2 opcodes
Sep 5 21:00:15 dans-computer kernel[0]: Started CPU 01
Sep 5 21:00:15 dans-computer kernel[0]: Enabling XMM register save/restore and SSE/SSE2 opcodes
Sep 5 21:00:15 dans-computer kernel[0]: Started CPU 02
Sep 5 21:00:15 dans-computer kernel[0]: Enabling XMM register save/restore and SSE/SSE2 opcodes
Sep 5 21:00:15 dans-computer kernel[0]: Started CPU 03
Sep 5 21:00:15 dans-computer kernel[0]: System Wake
Sep 5 21:00:15 dans-computer kernel[0]: FireWire (OHCI) TI ID 8025 built-in: handleSelfIDInt - quad count is even. issuing bus reset
Sep 5 21:00:20 dans-computer kernel[0]: Intel8254x -- Link down -- 00:17:f2:01:33:bb -- called by enableHardware() -- Auto-Neg Advertise Reg (04d) = 0xde1, Link Partner Ability Reg (05d) = 0x0
Sep 5 21:00:20 dans-computer kernel[0]: Intel8254x -- Link down -- 00:17:f2:01:33:ba -- called by enableHardware() -- Auto-Neg Advertise Reg (04d) = 0xde1, Link Partner Ability Reg (05d) = 0x0
Sep 5 21:00:21 dans-computer mDNSResponder: Repeated transitions for interface lo0 (127.0.0.1); delaying packets by 5 seconds

Mac Pro screen issue

Hi all,
my mac pro shows the apple logo at start up and the users available.
Then, either the screen goes crazy with lots of moving thin grey lines or I get to
login in under my account and then the finder has lots of artifacting on the screen
- black blocks in the finder window or parts of top bar displays overlapping text. I've
had some odd black triangle across some of the finder windows too.
If I log in to the guest user (safari only mode) the screen is fine.
Is this a graphics card issue or something else?
p.s. I have tried installing 10.8 but alas, my mac is just one model out from being suported.
Cheers,
Steve
Mac pro
2x 2.66 GHx Dual-Core Interl Xeon
10.7.4

The 7300 as I said could be on its last legs also.
10.6.3 DVD is your best bet probably.
And it isn't that hard to setup and install and be back up and running.
But I would invest in a ATI 5770 regardless, you have 6 yr old system
ATI Radeon 5770 or Nvidia 8800GT
http://store.apple.com/us/product/MC742ZM/A
http://www.amazon.com/Apple-ATI-Radeon-5770-MC742ZM/dp/B003Z6QH6M
http://www.bhphotovideo.com/c/product/726537-REG/Apple_MC742ZM_A_ATI_Radeon_HD_5 770.html
How To Install and Remove Memory Mac Pro
https://support.apple.com/kb/HT4433
WD Black Caviar
http://www.amazon.com/Western-Digital-Caviar-Internal-Desktop/dp/B0036Q7MV0/
2x2GB FBDIMM DDR2 667MHz @ $54
http://www.amazon.com/BUFFERED-PC2-5300-FB-DIMM-APPLE-Memory/dp/B002ORUUAC/
Hardware Monitor
http://www.bresink.com/osx/HardwareMonitor.html
UPS
http://www.amazon.com/CyberPower-CP1500PFCLCD-Compatible-1500VA-Tower/dp/B00429N 19W/
Metro Vacuum ED500 DataVac 500-Watt 0.75-HP Electric Duster 120-Volt
www.amazon.com/Metro-Vacuum-ED500-500-Watt-Electric/dp/B001J4ZOAW/

Mac Pro Boot Issue

Mac Pro - "Quad", 2 X 2.66Ghz; 5GB RAM; OS X 10.5.6
Mac Pro will not boot. It powers up to the grey Apple logo screen. The progress circle spins for about 3 seconds, then powers itself off.
This past week I came back from two weeks off. The first morning back I noticed my Mac was sluggish at times and freezing for a few seconds here and there. When Time Machine backups would kick in, the whole system would be unresponsive for minutes at a time. After turning off all other equipment in my office, I could detect a tell-tale "click click, spin" type noise coming from one of my two internal drives (one for OS and a second for backups).
I tracked the noise to the boot drive and guessing it was about to go out, I ordered a replacement Samsung Spinpoint 750GB. Good thing, because the next day when I came in to work my machine was having worse problems. IF it would boot, it would hang after a few minutes of use. If it would not boot, it would power up to the grey Apple logo, the progress circle would spin a few seconds, the power itself off.
I waited another day and the new drive arrived. I pulled the old OS drive, installed the new one, then dumped our standardized clone image on the drive (using CCC). After the clone was complete, I booted up on the drive, tested it out for a couple of hours and verified that it was working as expected. Next I copied data over to my drive from my backup drive. Everything looked fine.
Three days later, I come in to find my Mac will no longer boot. Grey Apple logo, spinning, etc.. I power off and boot from my external diagnostic drive (OS X 10.5.5). It will not boot. I remove both internal drives and try another boot from the external diagnostic drive. It boots up fine. Shutdown. Remove the backup drive (drive bay 2) and try to reboot from the diag drive once again. It will not boot. Remove the OS drive (drive bay 1) and it boots to the diagnostic drive fine (note: no internal drives are installed at this point). Shutdown. Install the OS drive into drive bay 2 and it then boots to the diagnostic drive just fine.
So now I have booted to my external diag drive and can see that the OS drive is showing on the Desktop; however a pop-up error stating there is a problem has appeared. I try to verify the OS drive using Disk Utility and it stops about 2 seconds into the process with a "Filesystem verify or repair failed" error. The OS drive will then not mount.
I restart booting back to the external diag drive. The OS drive shows up on the Desktop with the same pop-up error message as before.
I run Tech Tool Pro from the diag drive and it comes back with a File Structure error of "Type List Offset Is Invalid" and "No method for Tech Tool Pro to repair a corrupt file". I have a surface scan and drive hardware test running now, but on a 750GB it will be a WHILE.
So here is my predicament... I can understand my original OS drive having problems. It was at least 3 yrs old and has been run quite hard. But what are the odds that I would replace it with a brand new drive running a verified to be good cloned disk image AND have almost the exact same boot issues on the new drive that I had on the old one?
I have taken my original OS drive and hooked it up to external cases and sata-to-usb adapters to make sure that it was actually dead and it is. It will not spin up properly and makes lots of clicking noises. However, having a similar boot issue with a brand new drive has me worried something may be wrong with the Mac Pro hardware also. The new OS drive ran fine for a few days and only had these problems today.
Any guesses?

Here is my own "cookie cutter" template to this type of problem.
Insure your UPS is working properly and that you have 1300VA to start with.
Run Apple Hardware Test of course.
CCC has been updated so make sure latest (it auto checks probably already).
Do you have Windows? run diagnostics from there, much better.
I settled on WD drives and use WD Diagnostic and has saved a drive.
Avoid Barracudas, seems even their 1TB is also suffering early failures (the 1.5TB was suffering from firmware problem).
Check for reviews and drive upgrade DB on AccelerateYourMac.
http://www.xlr8yourmac.com/
I know the F1 got a lot of early praise but they aren't compatible with Apple Pro RAID card and may have other issues.
If you want a fast low-cost drive, WD Cavair 640GB $69.
http://www.barefeats.com/harper14.html
Hitachi E7K1000: http://techreport.com/articles.x/16130/10
http://www.tomshardware.com/reviews/hdd-terabyte-1tb,2077-8.html
I have seen more than a couple of similar stories from people going away for 1-2 weeks and coming home to system that won't work properly. Hopefully people shutdown and unplug, or shutdown and have UPS, but it is strange to say the least.
Resetting SMC is a good idea but best done with 2008 model by leaving it unplugged for a full night 8-12 hrs. and not just 5 minutes. contrary to Apple tech article. For yours, there is a small physical button accessed by pulling drive tray #4 (easier to see if it is on its side and you have flashlight!)
http://support.apple.com/kb/HT1806
http://www.apple.com/support/macpro/

Early 2008 Mac Pro boot issue

I'm having what seems to be a hardware issue with my Mac Pro on booting. The MP boots to either a blue screen or a chunked grey screen (http://gallery.me.com/dwphoto#100036/IMG_1401) and hang. So far, I've tried booting from multiple clones (from 10.5-10.6.6) as well as the Snow Leopard install DVD, reinstalling SL, removed all 3rd party cards and usb/firewire externals, zapped the PRAM, repaired permissions, verified disks. It will boot into Safe Mode without problem. If it hangs on normal boot, all the drives are visible and active over a network. I'm pretty stumped.

They were reluctant? I hope you printed out the Apple article. Unbelievable.
What I would like would be a link at the top of this forum and more direct access (and we all want better organized and search results to KB articles).
There ought to be "newest changes KB" and a Warranty category
http://www.apple.com/support/macpro

New Mac Pro major issue's with Premiere CC 14

I bought the latest Mac Pro with top spec but it runs like a pig with Premiere cc 14, Adobe's video shows the Mac works perfectly. However mine takes forever to render, and has a jerky image on full quality playback with some clips, tried multiple setting, also been on the forum about open cl and open gl and other forums saying it's a mac issue and other saying it's adobe issue
Has anyone got a solution.
Would Adobe like to comment on the issues with the new Mac Pro's

I add to Jason's response with this: If you are having any suspicious behavior with Premiere Pro CC 2014 running OS X 10.9.4, please update your permissions to Read/Write first. Your permissions may be set to Read Only (this happens when you update, rather than clean install OS X). See this link: fixing permissions problem that impedes start of Adobe applications | After Effects region of interest
This forum post details the process: Re: Premier Pro 2014 is very sluggish
Thanks,
Kevin

Mac Pro Sleep Issue

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