Mac Pro won't start past grey boot screen.

Hi there,
I purchased a new MacPro about 6 days or so ago, and I switched it off last night and tried to turn it on this morning and all that happens is I get the Apple chime then it goes onto the grey Apple screen with the spinning wheel and doesn't go further than that.
I have tried a soft restart (Holding down shift on startup) and I want to put in the install disks to check the drives and repair them in Disk Utility but cannot open CD drawer.
The MacPro has not had any upgrades, it is as stock from Apple stores.
Thanks...

Hiya, and first of all, congrats on buying a great machine! When I got mine, I had nothing but problems, and did a proper erase and install (see below). I think, now, this is ASSUMPTION and not proven(!), that a "conveyor belt" type software install can never be as good as an individual, dedicated and personal install.
And conveyor belt manufacture can go wrong (maybe you got machine 100,031, and every 100,031st machine is faulty - mathematicians I know it does not always work like that!). As you just got it, it might be worth while to get on to Apple in the FIRST INSTANCE, as their apple care will get you through any problems, and can guide you through diagnostics.
Finally, you could turn it off and start in "verbose mode" ("cmd"+"v" keys during start up). This shows what's happening "behind" the grey screen (so instead of the grey screen you'll get the UNIX lines whizzing through, and the writing might give a hint as to what's wrong).
I am sure that either you or Apple WILL sort your machine, and (be patient) you'll love your Mac.

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Patricia Short wrote:
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Mac Pro won't start past grey boot screen.

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