[Mac] strange happenings CS4

System etc: Mac ppc G5 dual, OSX 10.4.11
Symptoms affect CS4 (AI, PS, Indd, but not Acrobat or Bridge, oddly), but not other non-adobe apps that I use. AI is the worst affected: it does not remember the last place saved or visited, but always defaults to "documents" or the generic network menu. (I work off external drives for the most part). Persistent menus in the workspace, like the PMS swatchbooks, are lost every time the app is closed. Attempting to ever use the central scroll menu on a "save as" results in instant crash. PS and Indd tend to just have memory failure and crashes on using the scroll menu rather than the sidebar navigation.
I have read about some of these issues in other posts on these forums, and the suggested cures, such as deleting any general mac/adobe shared folders and plists etc in the various libraries. I've done this twice, uninstalled twice and even clean installed the whole machine after deleting the affected progs from the HD. Java is a PITA to reinstall!
I'm fairly certain I can't have cleaned the machinery out as thoroughly as I should have the last time I did this. So the reason for the query is: before I strip this thing down again, does anyone know/have experience of this kind of problem and have a kind of hitlist for what may cause any of the problems? At one time I was blaming Bridge, but I'm not so sure now.
Help is gratefully appreciated!
jones

thanks a lot caroln,
i do frequently 'reset safari', performed it yesterday last time
anway, followed our suggestion and emptied cache
and it continues to happen
wonder whats wrong?

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Ongoing problems with newest Mac Pro and CS4

Hi all,
I've just switched from a Final Cut Pro editorial house to a new company that bases production around the Adobe Production Suite using Premiere Pro CS4 for all our editing needs. From what I understand about this company (and this workstation) is that Premiere Pro CS4 has been buggy on this machine and this machine only. I find this strange as it is one of the newer high end mac systems available right now and is more than capable of crushing most video that will be put into it.
In brief a summary of the problems include;
1.) Final exports rarely work, no matter the codec, bit rate, size, duration, etc.
2.) If AME CS4 does manage to successfully export a piece it will generally have random black frames right at every cut starting about halfway through the piece.
3.) Even so much as switching sequences within a project manages to bog the system down and crash it, thus making me have to force quit the program and occasionally restart the machine.
4.) After rendering the work area the machine suddenly becomes unresponsive and thus causes another crash/force quit scenario.
5.) Certain audio tracks will play for about 2min and 30seconds and then mysteriously go silent, while a clear and present waveform is able to be seen (however occasionally premiere will cut this part of the clip off!)
I will post the hardware and software specs below but I feel it is necessary to detail why I find these problems to be extremely peculiar.
Firstly the projects we have are generally shot on the 5D MkII. I understand CS5 has the ability to play these clips back through it's mercury playback system (after it's own internal conform) at real-time and allow you to edit as if it had been transcoded traditionally. We are planning on obtaining a copy of CS5 in the near future but I am currently worried if these problems may be associated to faulty hardware.
Upon my arrival I formatted every drive and did a clean install of OSX Leopard 10.6.5 as well as a fresh install of Adobe Production Premium CS4 (updated to most recent release). This leaves out any possibility of a plug-in such as the red giant filters or sapphire filters interfering with the rendering and exporting process. Nothing seems to work. Even throwing an uncompressed 8-bit clip into AME CS4 manages to crash it.
A coworker of mine had two great ideas on the problem the other day for me to test out. The first being that it could be a bad piece of ram. I figure this could be a possibility as I don't know the history of this machine and I noticed all the RAM slots are full of 1gig sticks (and two 4gig sticks) so there could be a bad one in the bunch. I went through the process of elimination leaving one stick in at a time and testing an export (extremely time consuming) and every time it failed. His second idea was to take my project file and associated media to the creative directors computer which happens to be a two year old Mac Pro running CS4 (on OSX Leopard). He has several plug-ins installed along with tons of additional applications etc etc. Sure enough I loaded up my project file consisting of a bunch of 5D MkII footage and it played back perfectly, exported perfectly, tabbed through sequences perfectly, and did everything it should!
My question is why. Why would his older machine work with this footage on the same version of Premiere Pro CS4 and not my newer, faster, shinier editing machine? I've done everything I can to test any theory I've come up with both from my own experience as well as through internet research. Deleted PList, emptied RAM, emptied Cache, reformat and reinstall, swap RAM around, tested different hard drives, etc. The problem is not isolated strictly to the H.264 files the 5D MkII produces either, as even the uncompressed 8-bit files I've brought in won't play nicely with the system either. It's such a bummer that my first experience with Premiere Pro had to be on a machine that has these horrible quirks but I feel it has a lot to bring to the table over Final Cut Pro and I would love to find a solution to this problem so I can get back to cutting!!
Thank you in advance for all of your help!
System Specs (Hardware)
-Mac Pro 5,1
--2 x 2.93 GHz 6-core Intel Xeon
--14 GB 1333 MHz DDR3(all tested OK)
--ATI Radeon HD 5770 (also tested with a new nVidia card as well)
--(Internal) Operating System Hard Drive - 250GB 7200 RPM
--(Internal) Project File Storage - 1TB 7200 RPM
--(Internal) Preview File Storage - 500GB 7200 RPM
System Specs (Software)
-Mac OSX Snow Leopard 10.6.5
--QuickTime X v10.0 (118)
--QuickTime 7 Pro v7.6.6 (1710)
---QuickTime Version 7.6.6 (1756)
--Adobe Premiere Pro CS4 v4.2.1 (003 (MC: 166418))
--Adobe Media Encoder CS4 v4.2.0.006
Example Sequence Settings and media for a usual Project File
-Media
--24GB of 5D MkII footage (1920x1080P 23.976 frames/second H.264 files straight off the card)
--2GB of sync sound (.WAV)
-Sequence Settings
--Editing Mode: Desktop
--Timebase: 23.976 frames/second
--Frame Size: 1920 horizontal 1080 vertical 16:9
--Pixel Aspect Ratio: Square Pixels (1.0)
--Fields: No Fields (Progressive Scan)
--Display Format:24fps Timecode
--Audio Sample Rate: 48000 Hz
--Display Format: Audio Samples
--Video Previews File Format: I-Frame Only MPEG
--Codec MPEG I-Frame
--Maximum Bit Depth (Unchecked)
--Maximum Render Quality (Unchecked)
Adobe Media Encoder Export Settings from Uncompressed 8-Bit FILE to High Quality H.264
-Source Clip: Uncompressed 8-Bit 4:2:2, 1920 x 1080 Millions, 16-bit Integer (Little Endian), Stereo (L R), 48.000kHz 23.98, Data Rate of 799.15 mbits/s.
-Format: H.264
-Preset: HDTV 1080P 24 High Quality
--Customized to:
---24fps -> 23.976fps
---Pixel Aspect Ratio: Widescreen 16:9 -> Square Pixels
---Bitrate Encoding: VBR, 1 Pass -> VBR, 2 Pass
---Source XMP metadata turned OFF
Adobe Media Encoder Export Settings for Premiere Pro SEQUENCE to High Quality H.264
-Source Sequence: See above example.
From AME Directly: [File>Add Premiere Pro Sequence>Project>Sequence>OK] (Usually takes a long time to get Sequence section to show up)
From Premiere Pro: [File>Export>Media]
-Format: H.264
-Preset: HDTV 1080P 24 High Quality
--Customized to:
---24fps -> 23.976fps
---Pixel Aspect Ratio: Widescreen 16:9 -> Square Pixels
---Bitrate Encoding: VBR, 1 Pass -> VBR, 2 Pass
---Source XMP metadata turned OFF
Adobe Media Encoder Export Settings for Premiere Pro SEQUENCE to Uncompressed YUV 8 bit 4:2:2
-Source Sequence: See above example.
From AME Directly: [File>Add Premiere Pro Sequence>Project>Sequence>OK] (Usually takes a long time to get Sequence section to show up)
From Premiere Pro: [File>Export>Media]
-Format: QuickTime
-Preset: Custom
--Customized to:
---Video Codec: Uncompressed YUV 8 bit 4:2:2
---Quality 100
---Width: 1920 Height: 1080
---Frame Rate: 23.976
---Field Type: Progressive
---Aspect: Square Pixels (1.0)
---Render at maximum Depth (Unchecked)
---Audio Codec:Uncompressed
---Sample Rate: 48000 Hz
---Channels: Stereo
---Sample Type: 16 bit

The move from FCP to PP is a good one, however, it's only half way there.
Next, move to a Windows 7 64 based machine using an i7 950 and 12 GB RAM at a minimum (with a GTX 460 or better as a seriously considered option), and then upgrade to CS5.
Chances are more than excellent that doing will resolve all your issues.

Strange happenings, ooh er?

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GB DDR SDRAM
OS X 10.4.11
Strange happenings with my beastie! Recently switching on to network my home set up and anticipating the perennial problem this G4 has in holing configurations, I opened system preferences. But instead of seeing the usual icons representing features in the various categories, the majority look like dog eared pages nailed to a board with pins top left and bottom right and a mini icon over the left bottom; the top right corner forming the dog ear? How do I change them back - and what has happened to cause this? I mean, I haven’t altered any settings; the only chore this mac is used for is down loading images from my camera and maybe exporting them across my network.

At this point I think you should get Applejack...
http://www.versiontracker.com/dyn/moreinfo/macosx/19596
After installing, reboot holding down CMD+s, (+s), then when the DOS like prompt shows, type in...
applejack AUTO
Then let it do all 5 of it's things.
At least it'll eliminate some questions if it doesn't fix it.
The 5 things it does are...
Correct any Disk problems.
Repair Permissions.
Clear out Cache Files.
Repair/check several plist files.
Dump the VM files for a fresh start.

I have a Power Mac G5 with Cs4 Quark and I need to upgrade to CS5 - is this possible?

I have a Power Mac G5 with CS4 Quark and I need to upgrade to CS5. Is this Possible?? If so what do I need to do??

This forum is for troubleshooting Apple Software Update for Windows, a software package for Windows designed to update Apple products that run on Windows, and not related to your question in any way. And since CS is an Adobe product, you should probalby contact them.

MAC UPGRADE FROM CS4 STANDARD TO CS5 STANDARD OR EXTENDED

Hello,
I'm interested to find out how to MAC UPGRADE FROM CS4 STANDARD TO CS5 STANDARD OR EXTENDED. Its my intention to buy the upgrade not thru
download, but purchasing the dvd's needed eventually used if necessary.
Thank you

No, forget it. Adobe only sells current versions. How would you even be able to buy a used upgrade that is tied to someone else's previous version? Makes no sense at all and is clearly a breach of the EULA - whoever may sell you this "upgrade" would have to include all his previous versions leading up to that point, making it a completely independent full license that has no relation whatsoever to your CS4. And you would still have to run the license transfer drill.
Transfer an Adobe product license
Mylenium

Should this Mac run CT CS4?

I need some help resolving issues with a Mac and CT CS4. I'm
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me if the machine specs below are good ? I know they meet the
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CPU Type: PowerPC G5 ( 3.0)
1 cpu
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Bus speed 600 MHZ
Boot Rom Version 5.2.2F4

I'll try it but, we just downloadaed the trail a couple weeks
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Strange happenings (mac book pro os x 10.5.8)

honestly, reading an article in any page from the internet in safari and, all of a certain out of the blue - system gets stuck with spinning rainbow wheel - what could it be?
pressing gently on power on botton will bring it back after a few minutes
anyone can assist? thanks a lot

thanks a lot caroln,
i do frequently 'reset safari', performed it yesterday last time
anway, followed our suggestion and emptied cache
and it continues to happen
wonder whats wrong?

Install fails / Parallels 5 on a Mac + Win 7 + CS4

I'm going crazy here. I'm trying to install CS4 to Windows 7 on a Mac using Parallels 5. Installer stops at the very beginning.
Here's the log file. What's wrong and any ideas how to fix the problem? All help will be greatly appreciated!
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
Installer Operation: PayloadInstaller
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
Request to install payload
Manipulating bootstrapper. MSI version check enabled.
Source media path: \\.psf\Adobe CS4 Design Premium Disc 1\Adobe CS4
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Setting AFLPath C:\Program Files\Common Files\Adobe\Installers\55230b0b70661df0f212e88f0b655f7
Installing payload
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1: 0 2: 0 3: 1252
1: 2 2: 0
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Log of: object
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percentComplete {string}: 100
message {object}: [object Object]
Log of: object
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    args {object}: [object Object]
Log of: object
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Bootstrapper failed to install
Log of: object
isRunning {string}: 0
percentComplete {string}: 100
message {object}: [object Object]
Log of: object
    code {string}: 2
    args {object}: [object Object]
Log of: object
        code {string}: 2
        errorText {string}: File cannot be found.
[    2140] Sat Jan 23 12:25:30 2010 INFO
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
END - Installer Session
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

Win 7 on Mac with Parallels leaves a lot of variables to contend with. All I can tell you is that everything works wonderfully with Boot Camp. Have you checked Parallels forums and newsgroups to see if anyone else has experienced this?
Bob

Can not seem to print from 64 bit mac osx photoshop cs4 in landscape

we have like 5 mac computers in the building and about 20 pcs.
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the 2 64 bit macs will not print in landscape only from photoshop cs4
i can print from indesign in landscape and illustrator in landscape.
somewhere i read that i could remove the preferences file and that would maybe fix it.
that did nothing.
i have tried a variety of different files and sizes.
my design artists are specialized in photoshop and it was working up to about 2 weeks ago.
nothing has changed in this time.
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What is a 64 bit Mac? It might be easier to describe the kitty version of these Macs and if all have been fully patched in system software and in programs.
dynamaxx19 wrote:
...we have like 5 mac computers in the building and about 20 pcs.
all the pcs and all the 32 bit macs work fine.
the 2 64 bit macs will not print in landscape...
I don't understand the math.

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Hey guys. Weird problem here. Seems Progressbar update in CS3 and CS4 (not sure about CS5) doesn't work properly on MAC. But I guess this is a known issues.
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var PBWin = new Window ('palette', 'Progress Window', undefined);
var ProgressBar = PBWin.add('progressbar', undefined, 0, 100);
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I searched forum and found Update() option. But this only works for Window objects. However, if I change my "Palette" to "Window" that problem still appeas.
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From Peter Kahrel document scriptui-2-2.pdf if says:
Note: in scripts that use progress bars, you cannot set app.scriptPreferences.enableRedraw to false. If you do, the progress bar doesn't display correctly. This is on Macs only.
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He didn't use Mocha, these clips aren't too recent...
Well, I know that the animated parts were done literally by hand, stop-motions, then saved as little transparent movies or animated gifs then loaded onto the filmed video..
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Printing in Word for Mac: strange result

Today I tried a simple thing like printing a word page from app Word for mac. Usually I obtain a normal print. But today the result is quite strange: the page is printed in an over stretched form, characters seem stretched in vertical, but with some line missing. I tried to reinstall the Office suite, but same result obtained. I only got to have the page printed by exporting it into iPhoto and printing from there...
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all settings ok, since printing a sample page from printer driver works fine.
Thanks in advance for helping.
Carlo

First I would try trashing the MS Word preferences file. That is located at Home>Library>Preferences>com.microsoft.word.plist. Then try again.
Trevor

Strange happenings with text and links

I am not very tech savy so be gentle. I have a blog on iweb. Today I posted and there is something going awry with my text. In a certain part it is hazy and stretched when you mouse over it the mouse pointer turns to a link. Very strange as I didn't place a link there.
Also, as a side note, I was wondering how I would make my blog more noticed? Is there a way to make it search engine friendly, or are there any boards I can post it on?
if it would be helpful here is a link to the blog:
http://web.mac.com/hottee295/iWeb/Site%202/Blog/E4A931A9-D343-4CE2-9259-1F759532 5E09.html

Are you sure you didn't make a hyperlink there? The link goes to...
http://www.sewneau.com/how.to/flat.felled.seam.html
...which seems in keeping with the subject matter of your site.
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Running CS3 on a Mac that has CS4 on it already

Due to a glitch in CS4 that scrambles data in a data merge, it's been suggested to do the merge in CS3, (at least till there's a fix for CS4). Can I install CS3 on my Mac that's already got CS4 on it?
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BC - Strange Happenings?

Hi All,
Can anyone else elaborate on the mysterious happenings that I am experiencing in my BC Site?
With the following changes taking place;
Webforms changing themselves
Content disappearing for the clients site
Dynamic Menu Root Items reordering themselves
I have spoken to “Live Chat” about the above problems & unfortunately my request for explanations has thus far lead to nothing.
Have any other partners been able to have BC check these strange happening – by looking into previous back up version of the Data Centre? Surely BC has these?
On a funny note, the last “Live Chat” consultant asked me for proof… he wanted to see screenshots of the menu prior to it being mysteriously changed! Is he serious?
The dynamic menus root item structure has also change by itself in our Responsive BC Templates also…
See for yourself!
http://peakhotels.businesscatalyst.com/ The contact should be the last menu item
http://peakhotelsusblue.businesscatalyst.com/ this is a clone of the Au version on the US Datacentre & is the way it should be – same on the EU Datacentre…
http://agencymind.businesscatalyst.com/ - same here
I haven’t check all of our templates or clients sites as yet, but it seems to be related to the AU Data Center & I suspect that it has something to do with the outage last Saturday night…
Any comments would be appreciated, as I am starting to feel that I am going mad…
Cheers
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Hey there Sidney,
Thanks for the response!
There has been a Support Ticket generated - Ticket 1303 has been escalated to Level 2 support
As you are a Staff Member, I am hopeful that you can answer the following questions for us;
1. Does BC keep a record of log in details for each site? The reason I ask this is in order to offer proof that I did not effect the changes.
2. In relation to BC's Data Centres – Can you detail the redundancy measures that BC has in place with regards to their servers & explain why when a Data Centre falls over everything falls over on that Data Centre? – And why when this takes place, that when this takes place a secondary server bank is not activated – which is the case with most other professional hosting solutions.
3. Is BC able to roll back a site to a previous version when an outage takes place? As I believe that BC should be in the position to offer this feature to it Partners – as BC in in fact a service provider that all partners rely upon heavily to provide us & our clients with the service we are paying for.
I know that within your support team, that there is defiantly a culture that is indicative of placing a lot of the blame for said problems on the actual partners, where by they believe that a lot of issues we face as partners collectively are basic HTML/Coding errors that have been created by the Partner.
This maybe true is some situation, but not in all cases & it is defiantly not a good business practice to let this culture thrive within BC’s Support Team – I was asked by the Support Team member if I could provide prior screenshots of my problems… Yes he was serious!!!
Does BC expect its partners to keep screenshot back up of all its sites? This is actually BC’s role within the partnership it has with all partners.
I am now becoming afraid that BC is not providing the basic level of service to its partners & in fact has dropped the ball in relation to its this & wish to point out that BC has a duty of care to provide it partners with what we are all paying for.
I also now that BC is under a lot of pressure currently to roll out some of the feature sets we have asked for as partners… but really, a strong emphasis should be placed on sorting the data centres & installing effective redundancy measures that work & protect partners from having to redo work that has already been done.
Also it should be noted that I am not a newbie & have been a partner for just on 2 years now. I have over 100 sites on the BC platform, including Responsive BC – which is a responsive template solution for BC partners devloped by Matthew Knighton- MRK Developmet & Myself.
Moving forward, I really hope that BC can address the above issues – therefore we can all prosper.
Regards
Brendon

Strange happenings

Hi, I am currently in the middle of making a new site for a cycling club I am a member of (http://www.cqoz.com/16/) and I keep testing it but I am getting many varying results on different browsers. Even Safari is not good, as it gets some sttrange question marks in blank spaces, as does Camino web browser. Internet Explorer just alters the position of lots of things, and Firefox and Opera have strange markings in blank spaces as well.Surely this was taken into consideration when Apple made this product. I have used Freeway a fair bit, and these problems don't occur. I know it can be said that iWeb is going to be used by Apple users, so it will run OK in Safari, but surely everyone knows that if we are making a website, it will be viewed by an audience where the vast majority are going to be using Windows and Internet Explorer, so it surely should be designed to cater for this.
Anyway , can anyone spread any light on my problem, and why I am getting the strange marks even with Safari?? Thanks, John

why I am getting the strange marks
Because your ftp settings are wrong. See this note
http://homepage.mac.com/thgewecke/iwebchars.html

[Mac] strange happenings CS4

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