Mac suddenly slow
Okay, need some ideas. My info iMac 2010, 499.25 GB, available 82.08 GB Using 10.9.3 processor 3.06 GHz Intel Core 13 Memory 4 GB 1333
I'm not new to Macs and have at least 2 in the house since the plus days in 1984. I know my away around them. But my mac is suddenly operating strangely slow. If you try to open a folder or go to the menu bar open an application, the cursor will spin and just keep spinning, sometimes several minutes before opening the file. It may work fine for a while, opening everything quickly. Then suddenly it will start it again. I don't know what to check.
It started not long ago and I know of nothing different done or changed or added to just before it started. I also noticed it has become worse since upgrading to Maverick. Any ideas?
kevinfromstl wrote:
I ran a AHT and it shows everything is fine. I also ran disk first aid and repaired permissions. That seems to have helped some.
Did you run AHD in extended mode 3 times back to back, if you did not then you did not really run it. While it is not the most reliable test if it must be run in extended mode and run multiple times, in order to do a thorough check. Also your HD is dangerously full.
Finally post an EtreCheck report so we can get an idea of how your system is configured, once you have then we can look for obvious issues.
Similar Messages
-
Mac suddenly slow, overheating, spinning ball of death, hard to reboot.
Problem description:
Mac suddenly slowed down, especially when using Safari - spinning ball of death, pages won’t load, etc. Hard drive appeared to get “stuck” causing overheating and had trouble even shutting down with the button, and then wouldn’t reboot for about an hour.
This is a Mid-2010 Mac Mini with 2.4 GHz Intel Core 2 Duo, 8 GB 1067 MHz DDR3
Running OSX 10.9.5
Safari is 7.1.4
We updated to Mavericks but not Yosemite.
EtreCheck version: 2.1.8 (121)
Report generated March 18, 2015 at 7:31:56 AM EDT
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
Mac mini (Mid 2010) (Technical Specifications)
Mac mini - model: Macmini4,1
1 2.4 GHz Intel Core 2 Duo CPU: 2-core
8 GB RAM Upgradeable
BANK 0/DIMM0
4 GB DDR3 1067 MHz ok
BANK 1/DIMM0
4 GB DDR3 1067 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
NVIDIA GeForce 320M - VRAM: 256 MB
VX2703 SERIES 1920 x 1080 @ 60 Hz
System Software: ℹ️
OS X 10.9.5 (13F1066) - Time since boot: 17:22:59
Disk Information: ℹ️
Hitachi HTS725050A9A364 disk0 : (500.11 GB)
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 499.25 GB (466.46 GB free) - 53 errors
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
HL-DT-STDVDRW GA32N
USB Information: ℹ️
HP HP Officejet Pro X551dw Printer
Logitech USB Receiver
Logitech USB Receiver
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Computer, Inc. IR Receiver
Gatekeeper: ℹ️
Mac App Store and identified developers
Startup Items: ℹ️
HP IO: Path: /Library/StartupItems/HP IO
Startup items are obsolete in OS X Yosemite
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Click for support]
[loaded] com.microsoft.office.licensing.helper.plist [Click for support]
User Launch Agents: ℹ️
[failed] com.adobe.ARM.[...].plist [Click for support]
[running] com.akamai.single-user-client.plist [Click for support]
[loaded] com.google.keystone.agent.plist [Click for support]
User Login Items: ℹ️
iTunesHelper UNKNOWN (missing value)
HP Scheduler Application (/Library/Application Support/Hewlett-Packard/Software Update/HP Scheduler.app)
Internet Plug-ins: ℹ️
FlashPlayer-10.6: Version: 11.8.800.168 - SDK 10.6 [Click for support]
Default Browser: Version: 537 - SDK 10.9
NP_2020Player_IKEA: Version: 5.0.94.0 - SDK 10.6 [Click for support]
Flash Player: Version: 11.8.800.168 - SDK 10.6 Outdated! Update
NP_2020Player_WEB: Version: 5.0.94.0 - SDK 10.6 [Click for support]
QuickTime Plugin: Version: 7.7.3
SharePointBrowserPlugin: Version: 14.1.4 - SDK 10.6 [Click for support]
Google Earth Web Plug-in: Version: 7.1 [Click for support]
Silverlight: Version: 5.1.10411.0 - SDK 10.6 [Click for support]
iPhotoPhotocast: Version: 7.0
Safari Extensions: ℹ️
AdBlock
ClickToFlash
Ixquick HTTPS
ClickToPlugin
3rd Party Preference Panes: ℹ️
Akamai NetSession Preferences [Click for support]
Flash Player [Click for support]
Time Machine: ℹ️
Time Machine not configured!
Top Processes by CPU: ℹ️
13% mds
9% WindowServer
2% mdworker
0% fontd
0% AppleSpell
Top Processes by Memory: ℹ️
232 MB Safari
137 MB Coda
129 MB Art Text 2
120 MB softwareupdated
120 MB mds_stores
Virtual Memory Information: ℹ️
2.51 GB Free RAM
2.78 GB Active RAM
2.24 GB Inactive RAM
798 MB Wired RAM
720 MB Page-ins
0 B Page-outs
Diagnostics Information: ℹ️
Mar 17, 2015, 02:08:11 PM Self test - passed
Mar 17, 2015, 12:33:46 PM /Library/Logs/DiagnosticReports/cfprefsd_2015-03-17-123346_[redacted].crash
Mar 17, 2015, 12:33:23 PM /Library/Logs/DiagnosticReports/cfprefsd_2015-03-17-123323_[redacted].crash
Mar 17, 2015, 12:14:25 PM /Library/Logs/DiagnosticReports/ocspd_2015-03-17-121425_[redacted].crash
Mar 17, 2015, 12:14:08 PM /Library/Logs/DiagnosticReports/cfprefsd_2015-03-17-121408_[redacted].crash
Mar 17, 2015, 12:13:52 PM /Library/Logs/DiagnosticReports/cfprefsd_2015-03-17-121352_[redacted].crash
Mar 17, 2015, 12:13:36 PM /Library/Logs/DiagnosticReports/cfprefsd_2015-03-17-121336_[redacted].crash
Mar 17, 2015, 12:13:04 PM /Library/Logs/DiagnosticReports/cfprefsd_2015-03-17-121304_[redacted].crash
Mar 17, 2015, 12:12:40 PM /Library/Logs/DiagnosticReports/cfprefsd_2015-03-17-121240_[redacted].crash
Mar 17, 2015, 12:12:23 PM /Library/Logs/DiagnosticReports/cfprefsd_2015-03-17-121223_[redacted].crash
Mar 17, 2015, 12:12:07 PM /Library/Logs/DiagnosticReports/cfprefsd_2015-03-17-121207_[redacted].crash
Mar 17, 2015, 12:11:51 PM /Library/Logs/DiagnosticReports/cfprefsd_2015-03-17-121151_[redacted].crash
Mar 17, 2015, 12:11:48 PM /Library/Logs/DiagnosticReports/ocspd_2015-03-17-121148_[redacted].crash
Mar 17, 2015, 12:11:20 PM /Library/Logs/DiagnosticReports/cfprefsd_2015-03-17-121120_[redacted].crash
Mar 17, 2015, 12:11:04 PM /Library/Logs/DiagnosticReports/cfprefsd_2015-03-17-121104_[redacted].crash
Mar 17, 2015, 12:10:48 PM /Library/Logs/DiagnosticReports/cfprefsd_2015-03-17-121048_[redacted].crash
Mar 17, 2015, 12:10:32 PM /Library/Logs/DiagnosticReports/cfprefsd_2015-03-17-121032_[redacted].crash
Mar 17, 2015, 12:10:17 PM /Library/Logs/DiagnosticReports/ocspd_2015-03-17-121017_[redacted].crash
Mar 17, 2015, 12:10:16 PM /Library/Logs/DiagnosticReports/cfprefsd_2015-03-17-121016_[redacted].crash
Mar 17, 2015, 12:09:45 PM /Library/Logs/DiagnosticReports/cfprefsd_2015-03-17-120945_[redacted].crash
Mar 17, 2015, 12:09:30 PM /Library/Logs/DiagnosticReports/cfprefsd_2015-03-17-120930_[redacted].crash
Mar 17, 2015, 12:09:14 PM /Library/Logs/DiagnosticReports/cfprefsd_2015-03-17-120914_[redacted].crash
Mar 17, 2015, 12:08:58 PM /Library/Logs/DiagnosticReports/cfprefsd_2015-03-17-120858_[redacted].crash
Mar 17, 2015, 12:08:42 PM /Library/Logs/DiagnosticReports/cfprefsd_2015-03-17-120842_[redacted].crash
Mar 17, 2015, 12:08:42 PM /Library/Logs/DiagnosticReports/ocspd_2015-03-17-120842_[redacted].crash
Mar 17, 2015, 12:08:41 PM /Library/Logs/DiagnosticReports/ocspd_2015-03-17-120841_[redacted].crash
Mar 17, 2015, 12:08:10 PM /Library/Logs/DiagnosticReports/cfprefsd_2015-03-17-120810_[redacted].crash
Mar 17, 2015, 12:07:54 PM /Library/Logs/DiagnosticReports/cfprefsd_2015-03-17-120754_[redacted].crashSeems to have worked.
We hooked up the external HD, turned on Time Machine, and everything backed up.
Then we ran Disk Utility. The disk repair required the reboot thing and took two tries. Then repaired permissions. Also updated Flash.
Seems to be running okay now, but we have ordered a new SSD (as well as a new iMac 5k ). We use multiple computers so hoping we can get a couple more years of use out of this old computer as it ran fast and fine until this problem.
Thank you so much for your help! We really appreciate it. -
Mac suddenly slow and laggy. Memory is not an issue. Can anyone please review my etrecheck report?
It went from running fine, to being slow and laggy overnight. Memory or HD space is not an issue. Can someone please review the following report that etrecheck ran for me, and let me know of any potential problems they see.
EtreCheck version: 1.9.12 (48)
Report generated July 19, 2014 10:09:38 AM EDT
Hardware Information:
MacBook Pro (13-inch, Mid 2012) (Verified)
MacBook Pro - model: MacBookPro9,2
1 2.9 GHz Intel Core i7 CPU: 2 cores
8 GB RAM
Video Information:
Intel HD Graphics 4000 - VRAM: 512 MB
Color LCD 1280 x 800
System Software:
Mac OS X 10.7.5 (11G63b) - Uptime: 0 days 1:36:5
Disk Information:
TOSHIBA MK7559GSXF disk0 : (750.16 GB)
disk0s1 (disk0s1) <not mounted>: 209.7 MB
Macintosh HD (disk0s2) / [Startup]: 749.3 GB (641.69 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
HL-DT-ST DVDRW GS31N
USB Information:
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Computer, Inc. IR Receiver
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. FaceTime HD Camera (Built-in)
Thunderbolt Information:
Apple, Inc. MacBook Pro
Configuration files:
/etc/hosts - Count: 20
Kernel Extensions:
[loaded] com.protech.NoSleep (1.3.1 - SDK 10.8) Support
Launch Daemons:
[loaded] com.adobe.fpsaud.plist Support
[loaded] com.google.keystone.daemon.plist Support
[loaded] com.macpaw.CleanMyMac2.Agent.plist Support
[loaded] com.microsoft.office.licensing.helper.plist Support
[loaded] com.oracle.java.Helper-Tool.plist Support
[loaded] org.macosforge.xquartz.privileged_startx.plist Support
Launch Agents:
[not loaded] com.adobe.AAM.Updater-1.0.plist Support
[failed] com.adobe.AdobeCreativeCloud.plist Support
[loaded] com.google.keystone.agent.plist Support
[loaded] com.oracle.java.Java-Updater.plist Support
[loaded] org.macosforge.xquartz.startx.plist Support
User Launch Agents:
[failed] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist
[loaded] com.macpaw.CleanMyMac2Helper.diskSpaceWatcher.plist Support
[loaded] com.macpaw.CleanMyMac2Helper.scheduledScan.plist Support
[loaded] com.macpaw.CleanMyMac2Helper.trashWatcher.plist Support
[running] com.spotify.webhelper.plist Support
User Login Items:
Flux
Internet Plug-ins:
JavaAppletPlugin: Version: Java 7 Update 40 Check version
o1dbrowserplugin: Version: 5.4.2.18903 Support
Unity Web Player: Version: UnityPlayer version 4.1.2f1 Support
FantashowPlugin: Version: FantashowPlugin 1.0.0.0 - SDK 10.7 Support
AdobeAAMDetect: Version: AdobeAAMDetect 2.0.0.0 - SDK 10.7 Support
FlashPlayer-10.6: Version: 14.0.0.145 - SDK 10.6 Support
Silverlight: Version: 5.1.10411.0 - SDK 10.6 Support
Flash Player: Version: 14.0.0.145 - SDK 10.6 Support
QuickTime Plugin: Version: 7.7.1
googletalkbrowserplugin: Version: 5.4.2.18903 Support
SharePointBrowserPlugin: Version: 14.2.3 - SDK 10.6 Support
DirectorShockwave: Version: 12.0.2r122 - SDK 10.6 Support
Safari Extensions:
Open in Internet Explorer: Version: 1.0
Searchme: Version: 1.3
Audio Plug-ins:
iSightAudio: Version: 7.7.1 - SDK 10.7
iTunes Plug-ins:
Quartz Composer Visualizer: Version: 1.3 - SDK 10.7
User iTunes Plug-ins:
TuneUp Visualizer: Version: Unknown
User Internet Plug-ins:
thinkorswim plugin_x86_64: Version: thinkorswim_x86_64 1.0.0.0 - SDK 10.7 Support
tossc plugin_x86_64: Version: TOS Sharing Center plugin_x86_64 1.0.0.0 - SDK 10.7 Support
3rd Party Preference Panes:
Flash Player Support
Java Support
Time Machine:
Time Machine not configured!
Top Processes by CPU:
3% WindowServer
0% opendirectoryd
Top Processes by Memory:
82 MB mds
49 MB Finder
41 MB HP_Photosmart_C4400_series
33 MB SystemUIServer
33 MB WindowServer
Virtual Memory Information:
6.42 GB Free RAM
677 MB Active RAM
206 MB Inactive RAM
730 MB Wired RAM
366 MB Page-ins
0 B Page-outsFirst, if you don't already have a current backup, back up all data immediately.
When you have the problem, note the exact time: hour, minute, second.
These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
The title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen.
Each message in the log begins with the date and time when it was entered. Scroll back to the time you noted above. Select the messages entered from then until the end of the episode, or until they start to repeat, whichever comes first. Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
Some private information, such as your name, may appear in the log. Anonymize before posting. -
I know dowloading torrents is risky but I've been doing it for months without any problems so this thanksgiving weekend I downloaded a bunch of movies because the school I'm at doesn't allow is to use torrents and file sharing stuff. Everything was fine until about Saturday evening when my computer starting running slow so I quit everything and restarted my computer (it hadn't been turned off since thanksgiving day). After I restarted my mac it started working fine. I turned it off Sunday afternoon and turned it on again that night. I started watching on of the movies that I downloaded (torrent). My computer froze and I had to force it to turn off (I know that's not exactly good for the computer). Ever since the. It's been incredibly slow. Things take forever to open and load. The computer freezes occasionally for a couple minutes and the music being played off of iTunes pauses and starts playing unexpectedly here and there and it makes it hard to listen to music. What do I do to get my computer speed back again?
S.U. wrote:
Welcome to Apple Discussions!
How much empty space is left on your hard drive? It could be slow if you are running out of space--you need to keep 15%-20% free. If you have less free space than this, you need to remove some stuff from your drive to free up space. I don't know how many movies you downloaded, but they might be taking up more space than you realize.
Good luck!
As far as what I've read there's not really a percentage tagged to the amount of HD space you should leave free, that is of course unless you have a really small HD.
Below is from The X Lab.....http://www.thexlab.com/faqs/lackofram.html
As a general rule of thumb: if the Available space on the Mac OS X startup disk is less than 10 GB, it is time to free some disk space. We suggest 10 GB as an absolute minimum as this is generally the amount of free space required to reinstall Mac OS X via an Archive and Install and still preserve space for VM swap files. The more free space is better. For example, users of FileVault may want to retain more free space than that occupied by their encrypted Home folder as one requires free space larger than your encrypted Home folder in order to disable FileVault. -
Hi all, my mac's suddenly slowed down significantly - can anyone help?
Hi there, a couple of weeks ago my mac suddenly slowed down significantly. Since then I've installed the new operating system and that's helped a little but it's still not running as it should.
Here's my EtreCheck report. Any ideas you clever people?
EtreCheck version: 2.0.11 (98)
Report generated 8 November 2014 16:37:52 GMT
Hardware Information: ℹ️
MacBook Pro (13-inch, Mid 2012) (Verified)
MacBook Pro - model: MacBookPro9,2
1 2.5 GHz Intel Core i5 CPU: 2-core
4 GB RAM Upgradeable
BANK 0/DIMM0
2 GB DDR3 1600 MHz ok
BANK 1/DIMM0
2 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
Intel HD Graphics 4000 -
Color LCD 1280 x 800
System Software: ℹ️
OS X 10.10 (14A389) - Uptime: 4:31:31
Disk Information: ℹ️
APPLE HDD TOSHIBA MK5065GSXF disk0 : (500.11 GB)
S.M.A.R.T. Status: Verified
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / [Startup]: 498.88 GB (375.82 GB free)
Core Storage: disk0s2 499.25 GB Online
MATSHITADVD-R UJ-8A8
USB Information: ℹ️
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/Library/Extensions
[loaded] com.sophos.kext.sav (9.2.50 - SDK 10.8) Support
[loaded] com.sophos.nke.swi (9.2.50 - SDK 10.8) Support
Launch Agents: ℹ️
[running] com.advent.BonjourAgent.plist Support
[loaded] com.oracle.java.Java-Updater.plist Support
[running] com.sophos.uiserver.plist Support
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist Support
[loaded] com.adobe.versioncueCS3.plist Support
[loaded] com.microsoft.office.licensing.helper.plist Support
[loaded] com.oracle.java.Helper-Tool.plist Support
[running] com.sophos.common.servicemanager.plist Support
User Launch Agents: ℹ️
[loaded] com.adobe.ARM.[...].plist Support
[loaded] com.advent.ADVENT AiO Annual Opt.plist Support
[loaded] com.advent.ADVENT AiO Firmware Updater.plist Support
[loaded] com.advent.ADVENT AiO Software Updater.plist Support
[loaded] com.divx.agent.postinstall.plist Support
[failed] com.facebook.videochat.[redacted].plist Support
[loaded] com.google.keystone.agent.plist Support
User Login Items: ℹ️
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
AdobeResourceSynchronizer Application (/Applications/Adobe Acrobat 8 Professional/Adobe Acrobat Professional.app/Contents/Support/AdobeResourceSynchronizer.app)
Internet Plug-ins: ℹ️
JavaAppletPlugin: Version: Java 7 Update 51 Check version
OVSHelper: Version: 1.1 Support
Default Browser: Version: 600 - SDK 10.10
Flip4Mac WMV Plugin: Version: 3.2.0.16 - SDK 10.8 Support
AdobePDFViewerNPAPI: Version: 10.1.12 Support
FlashPlayer-10.6: Version: 15.0.0.189 - SDK 10.6 Support
DivXBrowserPlugin: Version: 2.2 Support
Silverlight: Version: 5.1.20513.0 - SDK 10.6 Support
Flash Player: Version: 15.0.0.189 - SDK 10.6 Support
QuickTime Plugin: Version: 7.7.3
SharePointBrowserPlugin: Version: 14.4.2 - SDK 10.6 Support
AdobePDFViewer: Version: 10.1.12 Support
DirectorShockwave: Version: 12.0.0r112 - SDK 10.6 Support
Safari Extensions: ℹ️
AdBlock
Ebay Shopping Assistant
Searchme
Amazon Shopping Assistant
DivX Plus Web Player HTML5 <video>
3rd Party Preference Panes: ℹ️
Adobe Version Cue CS3 Support
DivX Support
Flash Player Support
Flip4Mac WMV Support
Java Support
Time Machine: ℹ️
Mobile backups: ON
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 498.88 GB Disk used: 123.06 GB
Destinations:
Expansion Drive [Local]
Total size: 319.73 GB
Total number of backups: 12
Oldest backup: 2012-10-05 16:41:40 +0000
Last backup: 2014-11-02 10:47:48 +0000
Size of backup disk: Too small
Backup size 319.73 GB < (Disk used 123.06 GB X 3)
Top Processes by CPU: ℹ️
1% java
0% Installer
0% InterCheck
0% AppleSpell
0% SophosUIServer
Top Processes by Memory: ℹ️
289 MB loginwindow
236 MB com.apple.WebKit.WebContent
155 MB Safari
73 MB InterCheck
69 MB Finder
Virtual Memory Information: ℹ️
40 MB Free RAM
1.48 GB Active RAM
1.47 GB Inactive RAM
631 MB Wired RAM
4.68 GB Page-ins
64 MB Page-outsAnd while your at it, also uninstall the Spigot adware that shows in your report (as "SearchMe"):
http://www.thesafemac.com/arg-spigot/ -
My mac got slow suddenly.... how to clean wanted files????
My mac got slow suddenly.... i think too much buildup of cache (i am a ex-windows user).... how to clean wanted files and make my Macbook to run again like a horse?????
#12 here for cleaning the caches with OnyX
..Step by Step to fix your Mac
If you want to make it and keep it fast
Why is my computer slow?
How to safely defrag a Mac's hard drive -
My mac suddenly starting running slow
My Mac running OSX 10.6.8 is suddenly running slow. Freezing up in Safari and Iphoto.
Hi swoods3,
If you are having issues with your Mac running slower than expected, you may find the following article helpful:
Mac OS X 10.6: If your Mac computer runs slowly
http://support.apple.com/kb/PH6844
Regards,
- Brenden -
Mac super slow all of a sudden
Ok this is a new one. I had my iPhone plugged into my mac and wanted to eject it. I pressed the eject icon on iTunes and seconds after I clicked safari to just surf the web. The safari icon jumped up and down on the dock for 5 whole minutes and then it finally opened. Ever since that incident my Mac has been ridiculously slow. I have tried restarting it a bunch of times but no luck...I have no idea how this happened. It was working perfectly fine before I pressed the eject button.
Activity Monitor - Mavericks also Yosemite
Activity Monitor in Mavericks has significant changes
Performance Guide
Why is my computer slow
Why your Mac runs slower than it should
Slow Mac After Mavericks
Things you can do to resolve slowdowns see post by Kappy
Try running this program and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read.
Etrecheck – System Information -
10.7.5 suddenly slows and then freezes
My computer has just started to suddenly slow way down and then it freezes completely. When I reboot it seems fine, for perhaps 10 minutes or half an hour, but then it starts to lock up again. Any idea what the problem is? Here is my EtreCheck report:
Problem description:
Mac works perfectly normally for an hour or so and then suddenly slows and then freezes.
EtreCheck version: 2.1.8 (121)
Report generated April 12, 2015 9:28:58 PM EDT
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
Mac Pro (Early 2008) (Technical Specifications)
Mac Pro - model: MacPro3,1
1 2.8 GHz Quad-Core Intel Xeon CPU: 4-core
6 GB RAM
DIMM Riser B/DIMM 1
1 GB DDR2 FB-DIMM 800 MHz ok
DIMM Riser B/DIMM 2
1 GB DDR2 FB-DIMM 800 MHz ok
DIMM Riser A/DIMM 1
2 GB DDR2 FB-DIMM 800 MHz ok
DIMM Riser A/DIMM 2
2 GB DDR2 FB-DIMM 800 MHz ok
DIMM Riser B/DIMM 3
Empty
DIMM Riser B/DIMM 4
Empty
DIMM Riser A/DIMM 3
Empty
DIMM Riser A/DIMM 4
Empty
Bluetooth: Old - Handoff/Airdrop2 not supported
Video Information: ℹ️
ATI Radeon HD 2600 - VRAM: 256 MB
DELL SE198WFP 1440 x 900 @ 75 Hz
Cinema 1600 x 1000
System Software: ℹ️
Mac OS X 10.7.5 (11G63) - Time since boot: 0:3:48
Disk Information: ℹ️
ST3000VX000-9YW166 disk0 : (3 TB)
disk0s1 (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 3.00 TB (2.04 TB free) - 4 errors
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
ST31000528AS disk1 : (1 TB)
disk1s1 (disk1s1) <not mounted> : 210 MB
Sabenza (disk1s2) /Volumes/Sabenza : 999.86 GB (20.97 GB free)
WDC WD1001FALS-00J7B0 disk2 : (1 TB)
disk2s1 (disk2s1) <not mounted> : 210 MB
back up media (disk2s2) /Volumes/back up media : 999.86 GB (402.97 GB free)
USB Information: ℹ️
Apple Computer, Inc. Apple Cinema Display
USB2.0 External Mass Storage Device
Mitsumi Electric Hub in Apple Extended USB Keyboard
Mitsumi Electric Apple Optical USB Mouse
Mitsumi Electric Apple Extended USB Keyboard
Apple Inc. Bluetooth USB Host Controller
Firewire Information: ℹ️
G-TECH OEM ATA Device 00 800mbit - 800mbit max
disk3s1 (disk3s1) <not mounted> : 210 MB
time-machine 2 (disk3s2) /Volumes/time-machine 2 : 3.00 TB (1.31 TB free)
Configuration files: ℹ️
/etc/hosts - Count: 45
Kernel Extensions: ℹ️
/Applications/TechTool Pro 4.app
[not loaded] com.micromat.iokit.TTP4ATADriver (4.1.1) [Click for support]
[not loaded] com.micromat.iokit.TTP4FWDriver (4.1.2) [Click for support]
/Applications/Toast 10 Titanium/Toast Titanium.app
[not loaded] com.roxio.BluRaySupport (1.1.6) [Click for support]
/Applications/Utilities/DiskWarrior.app
[not loaded] com.alsoft.Preview (4.2) [Click for support]
/System/Library/Extensions
[loaded] com.AmbrosiaSW.AudioSupport (3.2) [Click for support]
[loaded] com.Cycling74.driver.Soundflower (1.6.6 - SDK 10.6) [Click for support]
[not loaded] com.dark.iokit.dvkey (1.0.0d1) [Click for support]
[not loaded] com.hzsystems.driver.CDSDAudioCaptureSupport (1.5) [Click for support]
[not loaded] com.palm.ClassicNotSeizeDriver (3.1) [Click for support]
[not loaded] com.sony.filesystem.prodisc_fs (2.3.0) [Click for support]
[not loaded] com.sony.protocol.prodisc (2.3.0) [Click for support]
[not loaded] net.pocketmac.driver.BlackberryUSB (2.0.2) [Click for support]
[not loaded] net.pocketmac.driver.BlackberryUSBDev (2.0.2) [Click for support]
/Users/[redacted]/Library/Services/ToastIt.service/Contents/MacOS
[not loaded] com.roxio.TDIXController (2.0) [Click for support]
Launch Agents: ℹ️
[not loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]
[loaded] com.adobe.CS4ServiceManager.plist [Click for support]
[loaded] com.adobe.CS5ServiceManager.plist [Click for support]
[loaded] com.google.keystone.agent.plist [Click for support]
[loaded] com.oracle.java.Java-Updater.plist [Click for support]
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Click for support]
[loaded] com.adobe.SwitchBoard.plist [Click for support]
[loaded] com.adobe.versioncueCS4.plist [Click for support]
[loaded] com.bombich.ccc.plist [Click for support]
[loaded] com.google.keystone.daemon.plist [Click for support]
[loaded] com.microsoft.office.licensing.helper.plist [Click for support]
[loaded] com.noiseindustries.FxFactory.FxPlug.plist [Click for support]
[loaded] com.noiseindustries.FxFactory.plist [Click for support]
[loaded] com.oracle.java.Helper-Tool.plist [Click for support]
[loaded] com.oracle.java.JavaUpdateHelper.plist [Click for support]
User Launch Agents: ℹ️
[loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]
[loaded] com.adobe.ARM.[...].plist [Click for support]
[loaded] com.facebook.videochat.[redacted].plist [Click for support]
[running] com.nero.HSMMonitor.plist [Click for support]
[loaded] com.redgiantsoftware.updater.plist [Click for support]
[running] com.spotify.webhelper.plist [Click for support]
User Login Items: ℹ️
System Events Application (/System/Library/CoreServices/System Events.app)
iTunesHelper UNKNOWN (missing value)
DVKeyboardHelper Application (/Applications/JSM Settings.app/Contents/Resources/DVKeyboardHelper.app)
Transport Monitor Application (/Applications/Palm/Transport Monitor)
Microsoft AU Daemon Application (/Applications/Microsoft AutoUpdate.app/Contents/MacOS/Microsoft AU Daemon.app)
Microsoft Database Daemon Application (/Applications/Microsoft Office 2004/Office/Microsoft Database Daemon)
Microsoft Database Daemon Application (/Applications/Microsoft Office X/Office/Microsoft Database Daemon)
EEventManager Application Hidden (/Applications/Epson Software/Event Manager.app/Contents/Resources/Assistants/Event Manager/EEventManager.app)
Microsoft Database Daemon Application (/Applications/Microsoft Office 2011/Office/Microsoft Database Daemon.app)
Dropbox Application (/Applications/Dropbox.app)
TechToolProtection Application (/Applications/TechTool Pro 4.app/Contents/SharedServices/0-StartupInit.service/Contents/Frameworks/TechToo lProtection.app)
EEventManager Application (/Applications/Epson Software/Event Manager.app/Contents/Resources/Assistants/Event Manager/EEventManager.app)
Internet Plug-ins: ℹ️
RL Secure Plug-In Layer: Version: Unknown - SDK 10.5 [Click for support]
o1dbrowserplugin: Version: 5.41.0.0 - SDK 10.8 [Click for support]
Google Earth Web Plug-in: Version: 7.1 [Click for support]
Flip4Mac WMV Plugin: Version: 2.4.4.2 [Click for support]
RealPlayer Plugin: Version: Unknown [Click for support]
AdobePDFViewerNPAPI: Version: 10.1.13 [Click for support]
FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support]
DivXBrowserPlugin: Version: 1.4 [Click for support]
Silverlight: Version: 5.1.20125.0 - SDK 10.6 [Click for support]
Flash Player: Version: 16.0.0.305 - SDK 10.6 Outdated! Update
iPhotoPhotocast: Version: 7.0
googletalkbrowserplugin: Version: 5.41.0.0 - SDK 10.8 [Click for support]
QuickTime Plugin: Version: 7.7.1
AdobePDFViewer: Version: 10.1.13 [Click for support]
SharePointBrowserPlugin: Version: 14.4.8 - SDK 10.6 [Click for support]
eMusic: Version: Unknown [Click for support]
JavaAppletPlugin: Version: Java 8 Update 31 Check version
User internet Plug-ins: ℹ️
WebEx: Version: 1.0 [Click for support]
Audio Plug-ins: ℹ️
DVCPROHDAudio: Version: 1.3.2
3rd Party Preference Panes: ℹ️
Adobe Version Cue CS4 [Click for support]
Déjà Vu [Click for support]
DivX [Click for support]
Flash Player [Click for support]
Flip4Mac WMV [Click for support]
Growl [Click for support]
Java [Click for support]
Perian [Click for support]
Time Machine: ℹ️
Time Machine not configured!
Top Processes by CPU: ℹ️
4% helpd
3% activitymonitord
1% WindowServer
1% Google Chrome
1% SystemUIServer
Top Processes by Memory: ℹ️
213 MB Google Chrome Helper
180 MB System Preferences
174 MB Google Chrome
155 MB Mail
97 MB mds
Virtual Memory Information: ℹ️
3.01 GB Free RAM
2.44 GB Active RAM
343 MB Inactive RAM
653 MB Wired RAM
504 MB Page-ins
0 B Page-outs
Diagnostics Information: ℹ️
Apr 12, 2015, 09:26:07 PM /Users/[redacted]/Library/Logs/DiagnosticReports/Dock_2015-04-12-212607_[redact ed].crash
Apr 12, 2015, 09:21:05 PM Self test - passed
Apr 10, 2015, 03:17:26 PM /Library/Logs/DiagnosticReports/mdworker_2015-04-10-151726_[redacted].crash
Apr 10, 2015, 03:17:26 PM /Library/Logs/CrashReporter/mdworker_2015-04-10-151726_[redacted].crash
Apr 10, 2015, 03:16:43 PM /Library/Logs/DiagnosticReports/mdworker_2015-04-10-151643_[redacted].crash
Apr 10, 2015, 03:15:02 PM /Library/Logs/DiagnosticReports/mdworker_2015-04-10-151502_[redacted].crash
Apr 10, 2015, 03:03:39 PM /Library/Logs/CrashReporter/mdworker_2015-04-10-150339_[redacted].crash
Apr 10, 2015, 03:03:39 PM /Library/Logs/DiagnosticReports/mdworker_2015-04-10-150339_[redacted].crash
Apr 10, 2015, 03:02:35 PM /Library/Logs/DiagnosticReports/mdworker_2015-04-10-150235_[redacted].crash
Apr 10, 2015, 03:02:35 PM /Library/Logs/CrashReporter/mdworker_2015-04-10-150235_[redacted].crash
Apr 10, 2015, 01:00:02 PM /Library/Logs/DiagnosticReports/loginwindow_2015-04-10-130002_[redacted].crash
Apr 10, 2015, 01:00:02 PM /Library/Logs/CrashReporter/loginwindow_2015-04-10-130002_[redacted].crash
Apr 10, 2015, 11:12:56 AM /Library/Logs/CrashReporter/ocspd_2015-04-10-111256_[redacted].crash
Apr 10, 2015, 11:12:56 AM /Library/Logs/DiagnosticReports/ocspd_2015-04-10-111256_[redacted].crash
Apr 10, 2015, 11:11:56 AM /Library/Logs/CrashReporter/ocspd_2015-04-10-111156_[redacted].crash
Apr 10, 2015, 11:11:56 AM /Library/Logs/DiagnosticReports/ocspd_2015-04-10-111156_[redacted].crash
Apr 10, 2015, 10:53:01 AM /Library/Logs/CrashReporter/ocspd_2015-04-10-105301_[redacted].crash
Apr 10, 2015, 10:53:01 AM /Library/Logs/DiagnosticReports/ocspd_2015-04-10-105301_[redacted].crash
Apr 10, 2015, 10:52:01 AM /Library/Logs/DiagnosticReports/ocspd_2015-04-10-105201_[redacted].crash
Apr 10, 2015, 10:52:01 AM /Library/Logs/CrashReporter/ocspd_2015-04-10-105201_[redacted].crash
Apr 10, 2015, 10:52:00 AM /Library/Logs/DiagnosticReports/ocspd_2015-04-10-105200_[redacted].crash
Apr 10, 2015, 10:52:00 AM /Library/Logs/CrashReporter/ocspd_2015-04-10-105200_[redacted].crash
Apr 10, 2015, 10:51:31 AM /Library/Logs/DiagnosticReports/ocspd_2015-04-10-105131_[redacted].crash
Apr 10, 2015, 10:51:31 AM /Library/Logs/CrashReporter/ocspd_2015-04-10-105131_[redacted].crash
Apr 10, 2015, 10:51:16 AM /Library/Logs/CrashReporter/ocspd_2015-04-10-105116_[redacted].crash
Apr 10, 2015, 10:51:16 AM /Library/Logs/DiagnosticReports/ocspd_2015-04-10-105116_[redacted].crash
Apr 10, 2015, 10:50:56 AM /Library/Logs/CrashReporter/ocspd_2015-04-10-105056_[redacted].crash
Apr 10, 2015, 10:50:56 AM /Library/Logs/DiagnosticReports/ocspd_2015-04-10-105056_[redacted].crash
Apr 10, 2015, 10:50:46 AM /Library/Logs/DiagnosticReports/ocspd_2015-04-10-105046_[redacted].crash
Apr 10, 2015, 10:50:46 AM /Library/Logs/CrashReporter/ocspd_2015-04-10-105046_[redacted].crash
Apr 10, 2015, 10:49:29 AM /Library/Logs/CrashReporter/ocspd_2015-04-10-104929_[redacted].crash
Apr 10, 2015, 10:49:29 AM /Library/Logs/DiagnosticReports/ocspd_2015-04-10-104929_[redacted].crash
Apr 10, 2015, 10:48:00 AM /Library/Logs/CrashReporter/ocspd_2015-04-10-104800_[redacted].crash
Apr 10, 2015, 10:48:00 AM /Library/Logs/DiagnosticReports/ocspd_2015-04-10-104800_[redacted].crash
Apr 10, 2015, 10:46:59 AM /Library/Logs/DiagnosticReports/ocspd_2015-04-10-104659_[redacted].crash
Apr 10, 2015, 10:46:59 AM /Library/Logs/CrashReporter/ocspd_2015-04-10-104659_[redacted].crash
Apr 10, 2015, 10:46:29 AM /Library/Logs/DiagnosticReports/ocspd_2015-04-10-104629_[redacted].crash
Apr 10, 2015, 10:46:29 AM /Library/Logs/CrashReporter/ocspd_2015-04-10-104629_[redacted].crash
Apr 10, 2015, 10:46:03 AM /Library/Logs/DiagnosticReports/ocspd_2015-04-10-104603_[redacted].crash
Apr 10, 2015, 10:46:03 AM /Library/Logs/CrashReporter/ocspd_2015-04-10-104603_[redacted].crash
Apr 10, 2015, 10:44:03 AM /Library/Logs/CrashReporter/ocspd_2015-04-10-104403_[redacted].crash
Apr 10, 2015, 10:44:03 AM /Library/Logs/DiagnosticReports/ocspd_2015-04-10-104403_[redacted].crash
Apr 10, 2015, 10:42:04 AM /Library/Logs/DiagnosticReports/ocspd_2015-04-10-104204_[redacted].crash
Apr 10, 2015, 10:42:04 AM /Library/Logs/CrashReporter/ocspd_2015-04-10-104204_[redacted].crash
Apr 10, 2015, 10:41:03 AM /Library/Logs/DiagnosticReports/ocspd_2015-04-10-104103_[redacted].crash
Apr 10, 2015, 10:41:03 AM /Library/Logs/CrashReporter/ocspd_2015-04-10-104103_[redacted].crash
Apr 10, 2015, 10:39:04 AM /Library/Logs/DiagnosticReports/ocspd_2015-04-10-103904_[redacted].crash
Apr 10, 2015, 10:39:04 AM /Library/Logs/CrashReporter/ocspd_2015-04-10-103904_[redacted].crash
Apr 10, 2015, 10:38:03 AM /Library/Logs/CrashReporter/ocspd_2015-04-10-103803_[redacted].crash
Apr 10, 2015, 10:38:03 AM /Library/Logs/DiagnosticReports/ocspd_2015-04-10-103803_[redacted].crash
Apr 10, 2015, 10:37:03 AM /Library/Logs/DiagnosticReports/ocspd_2015-04-10-103703_[redacted].crash
Apr 10, 2015, 10:37:03 AM /Library/Logs/CrashReporter/ocspd_2015-04-10-103703_[redacted].crash
Apr 10, 2015, 04:07:03 AM /Library/Logs/CrashReporter/xpchelper_2015-04-10-040703_[redacted].crash
Apr 10, 2015, 04:07:03 AM /Library/Logs/DiagnosticReports/xpchelper_2015-04-10-040703_[redacted].crash
Apr 10, 2015, 04:02:14 AM /Library/Logs/DiagnosticReports/spindump_2015-04-10-040214_[redacted].crash
Apr 10, 2015, 04:02:14 AM /Library/Logs/CrashReporter/spindump_2015-04-10-040214_[redacted].crash
Apr 6, 2015, 09:14:29 AM /Library/Logs/DiagnosticReports/Kernel_2015-04-06-091429_[redacted].panic [Click for details]Well, I made it to the Apple store and they, contrary to the guys at B&H, confirmed my original suspicion and yours: that the drive was failing. I bought a replacement drive and am restoring my time machine back up now.
I am a bit annoyed that the B&H guys got this one wrong but I have to give them credit for underselling me rather than overselling me; I do appreciate that.
Also worth mentioning is that the 3TB Seagate drive was less than 2 years old and is supposedly still under warrantee. I am looking forward to seeing what kind of support I get from them.
So big thanks to you, Bob, for your very good suggestions. The Apple community has come through strong for me and I appreciate it. -
Running CS4 on Mac OSX v 10.5.8, PowerPC G5, 1.5 GB RAM. Normally Dreamweaver runs fine -- not super speedy, but workable. Every now and then, it suddenly slows down. Today it's taking over a minute for the beachball to stop spinning after changing a margin for a div, or even to load a page. Everything else is closed except Firefox (and even rebooting and having nothing else open doesn't solve it.) MacFileCache-********.dat has been deleted, still no help.
When this has happened before, time has solved the problem. Except, of course, I have a final project due next week and I need to get some serious work done this weekend. I'll cry if I have to code everything by hand in a text editor... Help!
Kathy A.I had tried that the last time I had this same situation, with no improvement.
Since I posted, I have found one new thing that may shed light on the situation. It's only happening on pages where I have smart objects on the page. It doesn't happen every time I have a smart object, but the larger the original Photoshop files, the more likely it is to happen. I took one of the offending pages, removed all the images in a text editor (for other reasons), saved, and then accidentally opened it in Dreamweaver -- it worked like, well, a dream. Added back one smart object (small file size for the png, but large PS original file), and it took over 90 seconds to change the padding of a div on the page. Took the smart object back out, and back to normal.
The only thing I can think of at this spot is that 1.5 megs of RAM just isn't enough to work with large originals. If that's the case, I can live with the extra step of resaving png's out of Photoshop everytime I modify the original file. (Not going to throw more ram into this computer when I'm saving up for an Intel-chipped Mac.) If it's something else, I'd love to know what I'm doing that's causing it.
Kathy A. -
Never seen this before. My 8 core 2.8 GHz Mac Pro has 10 GB RAM and a blank 100 GB scratch disk. Photoshop is always quick. Has been for years. Suddenly today, Photoshop is slow like molasses to open & save files. Lots of progress bars and wait cursors. Everything else on the Mac is fine. It boots quickly & normally, and other apps are happy. My boot drive, a clean installed Mountain Lion system, says S.M.A.R.T. Status: Verified. In Activity Monitor, a process with ID # 0, Kernel Task, was using 700 to 800 MB RAM, while another process, mds, with ID # 44, is using 350 MB RAM. Does anybody know what is going on?
I should add that I booted from a backup system and its copy of Photoshop was also doing the same thing. In addition, a high level troubleshooter on Apple Discussions informed me that my present level of 500 MB RAM for Kernel Task is normal. So all I know is Photoshop is suddenly slow.Gary Politzer wrote:
I have rebooted numerous times. Interesting that you are aware of others with this issue.
I was thinking specifically of this thread: http://forums.adobe.com/thread/1026715
There's a fair bit of noise in that thread, and at least some folks found the 13.0.1 update to fix things up or them.
You do have the 13.0.1 update, right?
-Noel -
I am using DVDsp vers.3 on a G5 dual 2.0Ghz processor with 2.5GB ram.
I use the "build in background" preference when I import a 45 minute Qt video file (16:9 anamomorphic)for encoding. I have used this basic method for several years but all of a sudden the process is very slow, taking 4 hrs or longer to encode the 45 min.video before ever beginning the muxing process. The Mac console lists a "CGContextSaveGState2" problem but I don't know if this is related to sudden slow down. Does anyone have an idea what would cause the slow down?Nick, thank you, good idea to keep things clean. apps in the final cut studio often seem to benefit from trashing prefs, too.
-
What causes a sudden slow-down of cursor movement?
I'm laying out a multi-authored volume in CS6, and when I get to one specific chapter, the cursor suddenly slows down and will barely work. Is there some sort of hidden formatting in the original text file that could be causing this?
Back up your Mac if you have not done so already. To learn how to use Time Machine read Mac Basics: Time Machine backs up your Mac - Apple Support.
Update OS X. Version 10.10.3 is the current release. To learn how to update OS X read Update OS X and App Store apps on your Mac - Apple Support.
Remove the following garbage from your Mac.
"MacKeeper"
"Sophos"
"Symantec / Norton"
"Trusteer Rapport"
Your Mac cannot operate properly with those products installed.
One or more of the following support documents may be applicable:
Uninstall Norton Internet Security for Mac
Removing Symantec programs for Macintosh by using the RemoveSymantecMacFiles removal utility
RemoveSymantecMacFiles
http://www.trusteer.com/support/uninstalling-rapport-mac-os-x
http://www.sophos.com/en-us/support/knowledgebase/120838.aspx
Verify their complete and permanent eradication from your Mac. Don't use any other techniques to get rid of them.
"Carbonate" is known to run poorly on Macs.
"App4Mac" is outdated and obsolete.
Other problems may be present.
You need to become much more circumspect regarding the software you choose to install. I apologize if that comes across as blunt, but you appear to have been exerting quite some effort in an attempt to prevent your Mac from working the way it's supposed to work. -
Hello,
I have installed mountain lion on my macbook pro ,but it made my mac very slow. Would someone please tell me how to uninstall this one and reinstall snow leopard? I tried to do it by my original CDs but macbook pro didn't let me to do it.
ThanksIt would be easier to just fix whatever is making your machine slow.
I wrote a little diagnostic program to help show what might be causing these problems. Download EtreCheck from http://www.etresoft.com/download/EtreCheck.zip, run it, and paste the results here.
Disclaimer: Although EtreCheck is free, there are other links on my site that could give me some form of compensation, financial or otherwise. -
Why has my hp deskjet 2050 printer and scanner suddenly slowed down and printing one line at a time
why has my hp deskjet 2050 printer and scanner suddenly slowed down and printing one line at a time
This is usually indicative of a defective print cartridge. Suspect the black is low in ink or defective. Please check all cartridges.
Say thanks by clicking the Kudos Thumbs Up to the right in the post.
If my post resolved your problem, please mark it as an Accepted Solution ...
I worked for HP but now I'm retired!
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