Mac system freezes on startup, but Windows in Bootcamp still runs fine

A few days ago I tried to turn on my Macbook Pro (mid 2010 model, 15 inch)  but it only gave me a black screen and triple beeps. Thanks to this forum I found out it was a RAM problem. So I took it to a local certified mac repair shop and they cleared the RAM issue, but after I entered user name and password on start up, the Mac OS just boots to the desktop and freezes. I can't open any files or folders or apps. Strangely, the Windows in Bootcamp works perfectly--I can open local files and those on the Macintosh disk. The person at the store suggested that it could be a logic board problem or hardware failure. I'm not really buying that since Bootcamp still works (and also I'm reluctant to spend $500).  Anyone has any idea what the issue could be?

You COULD have the bad GPU found in some 15" mid-2010 MacBook Pros... you'd have to take your computer into an Apple Store or an AASP to find out.
Mid-2010 15" MacBook Pros - the bad NVIDIA GPU
If you're having frequent kernel panics with your 15" mid-2010, or intermittent screen problems, the problem is, more than likely, the faulty NVIDIA GPU found in a number of those machines.
Here's just a sample of a kernel panic log that points to the faulty NVIDIA card:
Kernel Extensions in backtrace (with dependencies):
         com.apple.GeForce(6.4.0)@0x82ac4000->0x82b7afff
            dependency: com.apple.NVDAResman(6.4.0)@0x834a0000
            dependency: com.apple.iokit.IONDRVSupport(2.2.1)@0x82fd3000
            dependency: com.apple.iokit.IOPCIFamily(2.6.5)@0x7a802000
            dependency: com.apple.iokit.IOGraphicsFamily(2.2.1)@0x8301b000
         com.apple.nvidia.nv50hal(6.4.0)@0x83c05000->0x84019fff
            dependency: com.apple.NVDAResman(6.4.0)@0x834a0000
         com.apple.NVDAResman(6.4.0)@0x834a0000->0x8378dfff
            dependency: com.apple.iokit.IOPCIFamily(2.6.5)@0x7a802000
            dependency: com.apple.iokit.IONDRVSupport(2.2.1)@0x82fd3000
            dependency: com.apple.iokit.IOGraphicsFamily(2.2.1)@0x8301b000
Here's the "official" Apple take on the issue - but the very real kernel panics need not be preceded by 'Intermittent black screen or loss of video'... in fact, you might not experience any video problems at all. Although video problems can certainly be a portent of things to come…
So what can you do? Print out a copy of your kernel panic and a copy of the Knowledge Base article and take them, along with your machine, to your local Apple Store or an Apple Authorized Service Provider. They should be more than willing to install a new logic board at no cost. I have no idea why this faulty GPU is making the headline here on the MacBook Pro forum so often now - could it be because Mountain Lion is just bringing the issue to a head more readily? I don't know - I only know that we're seeing more and more of these kernel panics of late.
Good luck,
Clinton

Similar Messages

  • Mac Mini freezes at startup for both mac and windows. Any Ideas?

    Mac Mini freezes at startup for both mac and windows. Any Ideas?

    Thanks for getting back so quickly. But, it worked. I did what you said and now it works doing a normal boot to in both Windows and Mac. I wonder what went wrong, as both operating systems didn't boot (I tried numerous times).
    Anyway, thanks.

  • Premiere Elements 3 Freezes on startup in Windows 7

    I just loaded Premiere Elements 3 on a laptop with Windows 7 and it freezes on startup. I can't find any reference to drivers for Windows 7. I've used PE3 satisfactorily with Windows XP and want to continue to use it. Does anyone have a solution that doesn't involve upgrading to a later version or switching to another video editing program? I've already uninstalled and reinstalled.

    Thanks for all three responses. Long story short: I've made progress to where Premiere Elements 7 now freezes *after* startup in Windows 7.
    Neale: It's Windows Home Premium on a Sony VGN-NW270F with an Intel Core2 Duo T6600 2.2 GHz processor, with 4GB of memory. I hope this additional information is helpful in diagnosing my problems with PE3 version 3.02 and Windows 7.
    Steve: I found I already had PE3 Version 3.02, so that was not the problem. However, I did uninstall and re-install, with no better results. I then poked around in the Windows 7 Help files and stumbled across the misnamed "Compatibility Manager" (it's really an "Incompatibility Manager"). When I set PE3 to run under XP Service Pack 2, PE3 finally started up. I then found I could load video files and edit them. But, after working on this for a few days, I tried to use the Transitions and Effects Button. That invariably sends PE3 off to La La Land, which only a power off will fix (I haven't had to power off so many times since I used Windows 95 and the early DOS systems, which doesn't seem like progress.)  So far, I haven't found a solution to this new freeze problem. Any suggestions as to what might make PE3 work properly?
    You say that PE3 is a relatively old version of the program. Well, not that old -- "old" programs dated 2007 should work on operating systems released only two years later. However, I haven't upgraded from PE3 because it worked really well on my XP machine and subsequent releases of PE appear to be buggy. From what I've read in the Forum here, I wouldn't upgrade to PE8 because even that version doesn't seem to work well with Windows 7. I've wasted enough time on this already.
    John: Unfortunately, I just have Windows 7 Home Premium, the plain vanilla OS.  So far, I am thoroughly unimpressed with Windows 7. New operating systems are supposed to bring advantages, not be incapable of running programs that ran under previous operating systems.
    Thanks,
    George

  • HT4587 I downloaded Airport Express Utility 5.6 to get my Airport Express to work with the latest Mac OSX 10.7.4, but when I install and run it, it still says my Airport Express is out-of-date and needs the 5.6 utility.

    I downloaded and installed Airport Express Utility 5.6 to get my old Airport Express to work with the latest Mac OSX 10.7.4, but when I install and run it, it still says my Airport Express is out-of-date and needs the 5.6 utility. What's up?

    It is likely that you downloaded AirPort Utility 5.6.1.  If you checked the requirements, this only runs on Leopard or Snow Leopard Macs.
    You have Lion, so you need AirPort Utility 5.6 for Mac OS X Lion

  • I loaded Mac OS X v10.7 Lion yesterday. Everything's running fine, except for a simple problem. Any time I want to copy a file, JPEG, etc., I am prompted "Finder wants to make changes. Type your password to allow this." I don't want this!! Is there a way

    I loaded Mac OS X v10.7 Lion yesterday. Everything’s running fine, except for a simple problem. Any time I want to copy a file, JPEG, etc., I am prompted “Finder wants to make changes. Type your password to allow this.” I don’t want this!! Is there a way to unlock “Finder” or rid this process?

    Back up all data.
    This procedure will unlock all your user files (not system files) and reset their ownership and access-control lists to the default. If you've set special values for those attributes on any of your files, they will be reverted. In that case, either stop here, or be prepared to recreate the settings if necessary. Do so only after verifying that those settings didn't cause the problem. If none of this is meaningful to you, you don't need to worry about it.
    Step 1
    If you have more than one user account, and the one in question is not an administrator account, then temporarily promote it to administrator status in the Users & Groups preference pane. You can demote it back to standard status when this step has been completed.
    Triple-click the following line to select it. Copy the selected text to the Clipboard (command-C):
    sudo chflags -R nouchg,nouappnd ~ $TMPDIR.. ; sudo chown -R $UID:20 ~ $_ ; chmod -R -N ~ $_ 2> /dev/null
    Launch the Terminal application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
    Paste into the Terminal window (command-V). You'll be prompted for your login password, which won't be displayed when you type it. You may get a one-time warning not to screw up. If you don’t have a login password, you’ll need to set one before you can run the command.
    The command will take a noticeable amount of time to run. Wait for a new line ending in a dollar sign (“$”) to appear, then quit Terminal.
    Step 2
    Boot into Recovery by holding down the key combination command-R at startup. Release the keys when you see a gray screen with a spinning dial.
    When the OS X Utilities screen appears, select
    Utilities ▹ Terminal
    from the menu bar. A Terminal window will open.
    In the Terminal window, type this:
    resetpassword
    That's one word, all lower case, with no spaces. Then press return. A Reset Password window will open. You’re not going to reset a password.
    Select your boot volume ("Macintosh HD," unless you gave it a different name) if not already selected.
    Select your username from the menu labeled Select the user account if not already selected.
    Under Reset Home Directory Permissions and ACLs, click the Reset button.
    Select
     ▹ Restart
    from the menu bar.

  • Recently while using my iMac the display will just cut off but the machine is still running and I have to press the power button to get the display to cut back on. What is causing this?

    Recently while using my iMac the display will just cut off but the machine is still running and I have to press the power button to get the display to cut back on. What is causing this?

    Look in System Preferences/Energy Saver.

  • There's an X through my battery, but my computer is still running. What's wrong with it?

    My computer lately has been randomly just shutting off, then it won't charge for about 10 minutes. Unless I plug it in to another outlet. There's an X through the battery, but my computer is still running without a power adapter. I've gotten two brand new chargers in the past 9 months for the computer because I've had problems before. Is it my charger again, or battery?

    I would be inclined to think it is a battery issue. Try rebooting your computer. Maybe a glitch in the battery monitoring. Are you still on Apple Care/ Warranty.  Why not take it to an Apple Retail Store or an Apple Authorized Service Provider  (AASP) for evaluation, or call your nearest Apple Contact Center. Visit the Genius Bar at the Apple Retail Store,  make a reservation.

  • Adobe Photoshop CS3 Extended freezes on startup under Windows 7 Ultimate 64-bit - No splash screen

    I installed my licensed copy of Adobe Photoshop CS3 Extended today as part of my install a bunch of software after a reinstall of Windows (due to viruses).  I did a completely fresh install of Windows 7 Ultimate 64-bit.  I've used Photoshop CS3 Extended for quite a while now so I know what to expect on startup but it was previously installed under Windows XP Professional (32-bit). Figured I would give Windows 7 a chance this time around.
    Google searches aren't turning up anything.  When I attempt to start the application, I get a window with the title "Adobe Photoshop CS3" (no "Extended" - I seem to recall the title changes later) and the toolbar appears.  However, no splash screen appears and no Product Activation wizard appears - the application simply freezes on an empty frame and a toolbar.  I've tried running Photoshop as Administrator (right-click, "Run As Administrator"), but nothing changed there.  I tried uninstalling and reinstalling.  I tried upgrading to CS3 10.0.1.  Nothing works.  The application simply freezes before it gets anywhere.
    I tried calling Adobe Support since this technically falls under installation issues but their phone support systems are down today.  Go figure.
    Edit:  I hooked into Photoshop with the Visual Studio debugger and every single thread is executing some variation of WaitForSingleObject() or WaitForMultipleObjects().  The main thread is "executing" somewhere in AdobeLM_libFNP.dll (at address 09619d81 - if I had debugging symbols for CS3, I could provide a function).  There are nine threads "running" at the point the freeze occurs - but all of them are technically suspended due to the functions they are executing - and one thread is in a suspended state.

    Log Name:      Application
    Source:        Application Hang
    Date:          7/17/2010 6:16:25 PM
    Event ID:      1002
    Task Category: (101)
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Description:
    The program Photoshop.exe version 10.0.1.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
    Process ID: d0c
    Start Time: 01cb2616be79e36f
    Termination Time: 2
    Application Path: C:\Program Files (x86)\Adobe\Adobe Photoshop CS3\Photoshop.exe
    Report Id: 06f5fbff-920a-11df-9d69-001fd023417e
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Application Hang" />
        <EventID Qualifiers="0">1002</EventID>
        <Level>2</Level>
        <Task>101</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2010-07-18T01:16:25.000000000Z" />
        <EventRecordID>1615</EventRecordID>
        <Channel>Application</Channel>
        <Security />
      </System>
      <EventData>
        <Data>Photoshop.exe</Data>
        <Data>10.0.1.0</Data>
        <Data>d0c</Data>
        <Data>01cb2616be79e36f</Data>
        <Data>2</Data>
        <Data>C:\Program Files (x86)\Adobe\Adobe Photoshop CS3\Photoshop.exe</Data>
        <Data>06f5fbff-920a-11df-9d69-001fd023417e</Data>
        <Binary>430072006F00730073002D0074006800720065006100640000000000</Binary>
      </EventData>
    </Event>
    And, according to the Event Viewer, the "Binary" data translates to a zero-terminated Unicode string of "Cross-thread".
    My Visual Studio analysis was far more informative.  All threads are hung inside of WaitForSingleObject() and WaitForMultipleObjects() calls and the DLL in question appears to be FlexNet-related.  I did forget to mention that I also even manually started the FlexNet service in case, for some strange reason, Photoshop was waiting for it to start.  That also did not work.
    (And there is nothing in the Action Center control panel either despite the message saying there might be more information there.)
    Edit:  The timestamp above might be a little odd-looking.  I didn't originally see anything in Event Viewer until I clicked the first button to send an Error Report.  Mostly I just skipped that part of killing a process.

  • HELP! Mac Pro Freezing on startup

    Hi,
    Upon startup, the startup noise happens, the apple logo and the spinning lines all come up, and I can hear the hard drive working away loading etc. Then, around the top quarter of the screen changes to a dark grey colour, and the hard drives go silent. It's been frozen on this screen for about half an hour!
    The last thing I had done was install an update for Pro Tools LE version 7.4.2 from the Digidesign website, then I restarted the computer after install and it wont start up.
    I have tried turning the computer off, both with the button and at the mains. I have also unplugged all external USB/Firewire devices, so only the keyboard and screen are plugged in, but the same freezing happens. Tried calling AppleCare but it's shut!! Can anyone help?! Thanks in advance.

    I had a thought,
    I managed to boot the Mac Pro in target disk mode via firewire and my MacBook. Everything on the Pro was fine until I updated Pro Tools, but now I have it running in this mode, might it be an idea to delete all associated files with the PT installation? Might this clear what I did (and whatever is causing this problem?).
    I also read that disconnecting the computer for 15 seconds/pressing the SMC_RST switch might help. Tried both of these and neither solved the problem.
    Thanks.

  • I have i mac system, need all drivers for windows?

    I have I Mac system and i installed windows vista ultimate edition, i require all drivers for windows vista

    It is installed (I installed Windows....)
    Everything you need to know was in Boot Camp Assistant, the drivers are on OS X DVD (while in Windows)
    HERE:
    http://www.apple.com/support/bootcamp has FAQ How To Manual articles and updates for AFTER yu have Boot Camp 3.0 installed
    If you bother to read the instructions first would save you and us a lot of repeating.
    You also want Microsoft Security Essentials Vista SP2+ (Windows 7 64-bit would be better and supported) and make sure you have about 15-20GB free space on Windows. All the updates will eat up 10GB of temp space, plus page and other items

  • Imac os wont start but windows bootcamp still working fine

    Hi everyone,
    My imac is around 4 years old and has been running both windows bootcamp and os x snow leopard for at least 3 years without any problems. My default operating system is mac and when I tried to turn it on this morning it gets stuck on the white screen with the grey apple icon and the loading icon spinning. Also a bar appears below this that I have never seen before.
    I have tried opening the mac in recovery mode but it does not respond and goes to the same logo screen.
    I have tried holding the 'D' key down while the mac comes on and doing the apple hardware test but once the window pops up it does not complete the probing and appears to freeze just before its completion.
    I have also tried booting in safemode but the script stops at these commands:
    launch tl: Please convert the following to launchd: etc/mach_init.d/dashboardadvisory.plist
    launch_msg(): socket is not connected
    However, the windows bootcamp is working fine and I can access my mac files from there.
    Also worth mentioning is that it is not a grey screen that appears on start up it is just the normal apple icon screen.
    Tried both smc and pram resets but nothing changed.
    Also when I the mac holding alt both the mac hd and windows disc are visible but obviously same problem happens when I click on mac from there.
    Any advice or suggestions would be really appreciated! Thanks.

    If you use the first Grey Disk and the 'C' key, can you boot into OSX and then your disks can be inspected.

  • My system freezes during start-up "for first time" after running System Recovery.

    HP G62-227CL
    Win 7 (64 bit)
    No error message, per se; just a frozen screen during reboot.
    Months ago, my computer suddenly started glitching on me.  I shut down and tried a reboot.  The system froze on the boot screen with the flying colors.  Tried system recovery several times  but must have done something wrong because it would not run.  Resolved to buy a new hard drive and reinstall from recovery discs.  Delayed for no good reason until today, months later.
    Before buying new hard drive, decided to run System Recovery again.  It worked!  I tried the option that deleted everything and restored to original factory settings and software.  Everything appeared to work like a charm: hard drive reformatted, software reinstalled, system prompted me for a reboot.  I did.  Windows started to start, "Setup preparting your computer for the first use" appears . . . and freezes.  For hours.  Hard drive indicator light is off.
    BTW, made sure that the Wi-Fi button was on as I read about Recovery issues if it was off when the program ran.
    Rebooted.  Hit F11.  Ran maintenance and checked hard drive for errors.  There are errors.  Unfortunately, the default setting of CHKDSK does not repair them.   Opted for a command prompt.  Rand CHKDSK again with "/f /r" option seen in other posts.  I'm too ignorant here to get the program to run properly, I guess.  I ran CHKDSK on both drive X and C.  No errors found . . . sort of.  I know they exist because the system will not boot up.  (Yes, I tried again.)  Back at command prompt, I tried to run CHKDSK on drive C again.  This time I received a message that I would first have to unmount (dismount?) the drive.  As I do not know what this means, I opted for "no" and have decided to post this message for assistance.
    So.  Suggestions on what I do next?  More specifically: how do I get CHKDSK to repair the errors it found?  I believe the message was: "Errors in $130 of sector . . ."  It displays this message twice at 62% completion.  Freezes for a long time.  Gets going again only to slow to a crawl again around 70% but for not as long.  Then returns back to the start screen of System Recovery.
    Ran System Recovery again for kicks.  Again, appeared to work like a charm.  Unfortunately, the laptop is once again sitting frozen on the "Preparing . . . for first use" screen again.  It is getting hotter the longer it sits.  The fan is now audibly running at higher rpms . . . if any of that helps.  I'm shutting it down and waiting for your advice.
    Thanks!
    This question was solved.
    View Solution.

    Hello Miles1966.  I understand you're experiencing some issues with your notebook freezing.
    This does sound like a hard drive problem.  The freezes, missing HDD indicator light, and inability to perform a recovery are all symptoms of a failing hard drive.  You had been using CHKDISK previously but have you tried running the diagnostic which is built into the BIOS?  Try following these steps and post the result of the diagnostic.  I suggest running the memory test as well just in case.
    Let me know the result of these diagnostics.  I hope you have a great day!
    Please click the white star under my name to give me Kudos as a way to say "Thanks!"
    Click the "Accept as Solution" button if I resolve your issue.

  • System Restore from TM with Windows on Bootcamp

    I have a question about using TM to do a system restore.  I have a MBP Mid 2010 running OS X 10.9 with 8GB RAM.  I have a 500GB HD with 260GB free space.  Boot camp partition is 35GB with 17GB free. I have Windows XP installed on a Boot Camp Partition. I use Windows to run one program for work about once a week so I must keep it.   I have current TM backups.  I have never done a system restore on this system.
    In the past week my system has slowed down to a crawl.  Activity monitor shows I am using 7.99 GB of RAM. After boot it is using 5GB but within minutes it is at the 8GB. I cannot seem to find the culprit that is slowing my system down.  So I am wondering if doing a System Restore will fix the problem.
    Questions...
    Will a system restore from TM fix the issue or will it restore the problem?
    Can I restore just the Mac partition w/o affecting the Boot Camp partition? (I no longer have the Windows CD
    If I restore from TM can I choose to not restore certain Apps that I no longer use or should I just drag those to the trash?
    If restore is an option, should I erase the MAC partition before doing the restore? Will this leave the boot camp partition in tact?
    Should I erase the entire HD, Restore from TM, Make a Boot Camp partiton, purchase a new Windows CD and install?
    Any help and direction you can provide is greatly appreciated.
    Thank you very much,
    Dale

    Wow, I just went to check exactly when my last back-up was and go ahead with a new one, and I see that in the drop down TM menu it has grayed out "Time Machine Not Configured," which I guess is no surprise since my whole machine was messed up and I had to do the A&I Monday night (not saving user settings). Not sure what this means, but when it comes time to do the disk erase/system restore, I will need to have some communication there. Hmmm. No problem with my MBP accessing the external. Not sure if this constitutes a new problem...

  • MMC showing nodes Yellow but everything seems to be running fine.

    I have EP6 SP14 installed in a clustered on two Windows 2003 ENT Servers. The jcontrol.exe on both nodes is showing up Yellow in MMC although the Portal is running fine. The message changes from Initial to "Status is unavailable". I checked all the logs and do not fine any errors. This is not a critical issue but a rather annoying one because I cannot see/troubleshoot problems form processes listed in the process list from MMC.
    Thanks in advance...

    Hi Raul,
             What is the status of SDM in the process table.Also what can you see if you right the jcontrol.exe and select "Developer trace".I believe this should be typically being caused due the RAM problem of the server.
    SAP<SID> services requires more RAM for smooth functioning.If RAM is not there the jcontrol.exe goes to yellow and tries to come up to green.This also happens when the server do not receive message from message server.
    Try clearing some application and space in the server and restart the server again.
    hope it helps.
    regards,
    Guru

  • In Weblogic admin server,in monitoring status the services status is SHUTDOWN,but the corresponding services are running fine

    Hi All,
    In WebLogic server when we checked the health status through monitoring tab. Initially ,we find the Analytic provider services and Essbase Administrative services were UNKNOWN.
    we tried restarting the specific services (stopped and started the "Stop Analytic Provider services(Oracle Weblogic 10)" ,"Stop Essbase Administration services (Oracle Weblogic 10)" ).it has no effect still the status remains same as "UNKNOWN". But the services are running fine and the EAS console also working fine.After that,we restarted the weblogic  hosting server. Now the status changed as "SHUTDOWN". Now also the services are running fine and the EAS console also working fine. How to make the health status of both the services to be RUNNING and why it is showing like this eventhough the services are working fine.?
    We have gone through the Oracle Document ID:1563358 which we felt relevant to this. Please guide through whether to apply patches. Our weblogic server version is 10.3.6.0.

    Hi,
    Patches in this document Doc ID 1563358.1 belongs to weblogic versions from 10.3.4 to 12.1.1  so is it your weblogic version is within this range?
    Kindly check your weblogic version using below commands.
    cd $DOMAIN_HOME/bin
    . ./setDomainEnv.sh
    $ java Weblogic.version
    Or for detail
    $ java Weblogic.version –verbose
    Regards,
    Jagx.

Maybe you are looking for