Mac to pc problems related to 10.4.3?- sorry!

I have read and tried many of the suggestions people have offered for mac to pc problems. I used to be able to video chat from my imac in London to my parent's PC in New Zealand. I upgraded to 10.4.3 and now my problems have started. I can see them in the buddy list and I can see their webcam highlighted, so I assume my computer recognises they are on-line and have a camera plugged in. If they invite me and I accept, the view through my camera appears and then momentarily freezes and then a few seconds later I get the usual ".....did not respond". I can video chat with other friends on macs and I can view the 'appleu3test01' AIM test sight, so I guess I have all the correct ports open (I've checked often enough!!). I use an origo modem on an ethernet cable.
I have tried the usual stuff like repairing permissions, deleting plist files etc.
Please can somebody help me?
iMac Mac OS X (10.4.3) origo modem

Thank you EZ Jim and Ralph,
I will forward the links to my folks in NZ. I had suggested they try uninstalling and re-installing AIM but I now see that 5.9 is no longer available and the latest version, Triton, doesn't appear to support video yet?
Do you have any idea where I can get the old 5.9 and that extra bit of software that pc uses needed?
iMac Mac OS X (10.4.3)

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