Mac to PC video chat connects only one way?

This may be somewhat off topic for Mac users, but maybe someone in the community can still help me.
I have a strange problem using iChat AV 3 on a MacBook and AIM 5.9 on a PC for video chat. I can readily establish video chat when the PC contacts the Mac, but vice versa the video chat cannot be established. The PC gets the invitation to video chat, but as soon as it accepts the connection is terminated, and I keep getting a firewall error message. Instant messaging between the computers can be established both ways. I assume that one crucial port on the PC is blocked by the firewall. Scouting this and other forums I found lists of possible ports that need to be opened, and I tried all of them, but nothing works. Tried the DMZ for the PC, which didn't work either. Tried deactivating Windows Firewall, which didn't work. Any other ideas?
The PC set up is as follows:
Thinkpad T23 with Windows XP SP2; Windows Firewall on, AIM port allowed; Netgear Router MR814v2; UPnP activated, no port forwarding at this point; AIM 5.9
MacBook   Mac OS X (10.4.6)  

Jan,
Thanks for the pointers, but network utility didn't
reveal any problems. I really assume the problem is
on the PC side.
Ralph,
I monitored the contact attempts using connection
doctor, and it didn't give me any error messages on
the mac side. To answer your other question, I did
activate UPnP in the Windows Firewall as well as in
the router, but that didn't help either. It turns out
that activating or deactivating UPnP on the router
doesn't make a difference. It always only connects
one way. I did however activate windows firewall
error logging, and it gave the following log
(192.168.0.2 = PC IP; 192.168.0.3 = Mac IP):
#Version: 1.5
#Software: Microsoft Windows Firewall
#Time Format: Local
#Fields: date time action protocol src-ip dst-ip
src-port dst-port size tcpflags tcpsyn tcpack tcpwin
icmptype icmpcode info path
Unsuccessful connect (Mac to PC):
2006-06-21 21:35:26 CLOSE TCP 192.168.0.2
17.112.144.81 1258 443 - - - - - - - - -
2006-06-21 21:35:26 CLOSE TCP 192.168.0.2
17.112.144.81 1257 443 - - - - - - - - -
2006-06-21 21:35:27 DROP TCP 17.112.144.81
192.168.0.2 443 1257 40 R 2553785654 0 0 - - -
RECEIVE
2006-06-21 21:35:27 CLOSE TCP 192.168.0.2
216.52.17.135 1261 443 - - - - - - - - -
2006-06-21 21:35:38 OPEN TCP 192.168.0.2
17.112.144.81 1263 443 - - - - - - - - -
2006-06-21 21:35:41 CLOSE TCP 192.168.0.2
17.112.144.81 1263 443 - - - - - - - - -
2006-06-21 21:35:41 DROP TCP 17.112.144.81
192.168.0.2 443 1263 40 R 1896609546 0 0 - - -
RECEIVE
2006-06-21 21:35:41 OPEN TCP 192.168.0.2
17.112.144.81 1264 443 - - - - - - - - -
2006-06-21 21:35:42 CLOSE UDP 192.168.0.2 192.168.0.1
1035 53 - - - - - - - - -
2006-06-21 21:35:42 CLOSE UDP 192.168.0.2 192.168.0.1
1102 53 - - - - - - - - -
2006-06-21 21:35:42 OPEN TCP 192.168.0.2
216.52.17.135 1265 443 - - - - - - - - -
2006-06-21 21:35:46 CLOSE TCP 192.168.0.2
216.52.17.135 1265 443 - - - - - - - - -
2006-06-21 21:35:54 CLOSE TCP 192.168.0.2
17.112.144.81 1264 443 - - - - - - - - -
2006-06-21 21:35:54 OPEN TCP 192.168.0.2
17.112.145.62 1266 80 - - - - - - - - -
2006-06-21 21:35:56 OPEN TCP 192.168.0.2
17.112.145.62 1267 80 - - - - - - - - -
2006-06-21 21:35:56 CLOSE TCP 192.168.0.2
17.112.145.62 1266 80 - - - - - - - - -
2006-06-21 21:35:57 OPEN UDP 192.168.0.2 192.168.0.1
1102 53 - - - - - - - - -
2006-06-21 21:35:57 OPEN TCP 192.168.0.2
208.38.45.191 1268 80 - - - - - - - - -
2006-06-21 21:35:57 CLOSE TCP 192.168.0.2
17.112.145.62 1267 80 - - - - - - - - -
2006-06-21 21:36:00 OPEN TCP 192.168.0.2 17.254.0.91
1269 80 - - - - - - - - -
2006-06-21 21:36:00 OPEN TCP 192.168.0.2
216.52.17.135 1270 80 - - - - - - - - -
2006-06-21 21:36:00 OPEN TCP 192.168.0.2
208.38.45.174 1271 80 - - - - - - - - -
2006-06-21 21:36:00 OPEN TCP 192.168.0.2
208.38.45.174 1272 80 - - - - - - - - -
2006-06-21 21:36:00 OPEN TCP 192.168.0.2
208.38.45.191 1273 80 - - - - - - - - -
2006-06-21 21:36:01 CLOSE TCP 192.168.0.2
216.52.17.135 1270 80 - - - - - - - - -
2006-06-21 21:36:01 OPEN TCP 192.168.0.2
208.38.45.191 1274 80 - - - - - - - - -
2006-06-21 21:36:02 OPEN TCP 192.168.0.2
208.38.45.191 1275 80 - - - - - - - - -
2006-06-21 21:36:02 OPEN TCP 192.168.0.2
208.38.45.191 1276 80 - - - - - - - - -
2006-06-21 21:37:04 DROP UDP 192.168.0.3 192.168.0.2
5060 1277 44 - - - - - - - RECEIVE
2006-06-21 21:37:04 DROP UDP 192.168.0.3 192.168.0.2
5060 1277 44 - - - - - - - RECEIVE
2006-06-21 21:37:04 DROP UDP 192.168.0.3 192.168.0.2
5060 1277 44 - - - - - - - RECEIVE
2006-06-21 21:37:04 OPEN TCP 192.168.0.2
216.39.69.100 1282 80 - - - - - - - - -
Successful connect log (PC to Mac):
2006-06-21 21:38:01 CLOSE TCP 192.168.0.2
208.38.45.191 1268 80 - - - - - - - - -
2006-06-21 21:38:42 CLOSE UDP 192.168.0.2 192.168.0.1
1102 53 - - - - - - - - -
2006-06-21 21:39:04 CLOSE TCP 192.168.0.2
216.39.69.100 1282 80 - - - - - - - - -
2006-06-21 21:39:26 OPEN TCP 192.168.0.2
152.163.208.57 1283 80 - - - - - - - - -
2006-06-21 21:39:28 OPEN UDP 192.168.0.2 192.168.0.1
1102 53 - - - - - - - - -
2006-06-21 21:39:28 OPEN TCP 192.168.0.2
209.62.182.191 1284 80 - - - - - - - - -
2006-06-21 21:39:28 OPEN TCP 192.168.0.2 209.225.0.6
1290 80 - - - - - - - - -
2006-06-21 21:39:29 OPEN UDP 192.168.0.2 192.168.0.3
1285 5060 - - - - - - - - -
2006-06-21 21:39:30 DROP UDP 192.168.0.1 192.168.0.2
2093 137 78 - - - - - - - RECEIVE
2006-06-21 21:39:30 CLOSE TCP 192.168.0.2
209.62.182.191 1284 80 - - - - - - - - -
2006-06-21 21:39:31 OPEN UDP 192.168.0.2 192.168.0.3
1288 16384 - - - - - - - - -
2006-06-21 21:39:31 OPEN UDP 192.168.0.2 192.168.0.3
1286 16386 - - - - - - - - -
2006-06-21 21:39:31 DROP UDP 192.168.0.1 192.168.0.2
2093 137 78 - - - - - - - RECEIVE
2006-06-21 21:39:32 DROP UDP 192.168.0.1 192.168.0.2
2094 137 78 - - - - - - - RECEIVE
2006-06-21 21:39:32 OPEN UDP 192.168.0.2 192.168.0.3
1287 16387 - - - - - - - - -
2006-06-21 21:39:33 OPEN UDP 192.168.0.2 192.168.0.3
1289 16385 - - - - - - - - -
2006-06-21 21:39:34 DROP UDP 192.168.0.1 192.168.0.2
2094 137 78 - - - - - - - RECEIVE
2006-06-21 21:39:34 DROP UDP 192.168.0.1 192.168.0.2
2095 137 78 - - - - - - - RECEIVE
2006-06-21 21:39:37 CLOSE TCP 192.168.0.2 209.225.0.6
1290 80 - - - - - - - - -
2006-06-21 21:39:37 OPEN TCP 192.168.0.2
208.38.45.183 1291 80 - - - - - - - - -
Not being an expert in this maybe someone can give me
a hint based on this. The three final UDP drops in
the Mac to PC connect attempt make me suspicious, but
I'm not sure how to address this. I think I tried
forwarding this port to the PC without success.
Thanks again for the comments so far.
Fritz
MacBook Mac OS X
(10.4.6)
Fritz,
Could you have a look together with Ralph if maybe the Adobe Bridge is malfunctioning. I have found a missing component wich is known and documented. This is the bug report and the way to fix it. I have found it in my own computer, after fixing it the iChat suddenly worked. I suggest you take the missing part (the update file you were asking about Ralph, it is lost in a file named update) and run Fritz' test again. If the code progressively gets better then we have pinned down the "random" factor of the malfunction. The documentation you find here: http://www.adobe.com/support/techdocs/332537.html. It blocks the airport. A lot of peolple run Adobe foto shop, mine came from Elements. So, do expect progress... Have to bring my daughter to school now. See you later. Ralph, when we are right hit a flag in the code.
Talk to you later.
JPM

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  • Two Macs, Same network - one cannot make video chat connections

    My iMac and my MacBook are on the same network. The iMac has no problems making video chat connections, the MacBook cannot make them at all.
    I've used two different accounts on both machines - both work on the iMac - neither works on the MacBook.
    I've deleted all the iChat preference files, I've adjusted the bandwidth and streaming preferences in iChat and Quicktime.
    I've swapped IP addresses on the two computers, I've tried both fixed IP addresses and DHCP addresses.
    Since the iMac is working, it's obviously not a firewall or router issue - I'm not doing any port forwarding to the iMac.
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    Here's the output of the error message:
    Date/Time: 2008-05-02 17:32:01.865 +0100
    OS Version: 10.5.2 (Build 9C7010)
    Report Version: 4
    iChat Connection Log:
    2008-05-02 17:31:43 +0100: AVChat started with ID 2376434226.
    2008-05-02 17:31:43 +0100: [email protected]: State change from AVChatNoState to AVChatStateWaiting.
    2008-05-02 17:31:43 +0100: 0x194760f0: State change from AVChatNoState to AVChatStateInvited.
    2008-05-02 17:31:52 +0100: 0x194760f0: State change from AVChatStateInvited to AVChatStateConnecting.
    2008-05-02 17:31:52 +0100: [email protected]: State change from AVChatStateWaiting to AVChatStateConnecting.
    2008-05-02 17:31:59 +0100: 0x194760f0: State change from AVChatStateConnecting to AVChatStateEnded.
    2008-05-02 17:31:59 +0100: 0x194760f0: Error -7 (0x194760f0 cancelled the connection.)
    2008-05-02 17:31:59 +0100: [email protected]: State change from AVChatStateConnecting to AVChatStateEnded.
    2008-05-02 17:31:59 +0100: [email protected]: Error -7 (0x194760f0 cancelled the connection.)
    Video Conference Error Report:
    15.188508 @SIP/SIP.c:2719 type=4 (900A0015/0)
    [SIPConnectIPPort failed]
    346.562264 @SIP/SIP.c:2719 type=4 (900A0015/0)
    [SIPConnectIPPort failed]
    Video Conference Support Report:
    13.188038 @SIP/Transport.c:2362 type=1 (00000000/0)
    [INVITE sip:user@rip SIP/2.0
    Via: SIP/2.0/UDP lip:16402;branch=z9hG4bK29c338c60e739b8c
    Max-Forwards: 70
    To: "u0" <sip:user@rip>
    From: "0" <sip:user@lip:16402>;tag=1970360005
    Call-ID: 829057ee-1864-11dd-b8ee-e4ef14d54012@lip
    CSeq: 1 INVITE
    Contact: <sip:user@lip:16402>;isfocus
    User-Agent: Viceroy 1.3
    Content-Type: application/sdp
    Content-Length: 740
    v=0
    o=jmaxlaptop 0 0 IN IP4 lip
    s=0
    c=IN IP4 lip
    b=AS:2147483647
    t=0 0
    a=hwi:1028:2:2000
    a=iChatEncryption:NO
    a=bandwidthDetection:YES
    m=audio 16402 RTP/AVP 110 121 12 3 0
    a=rtcp:16402
    a=rtpmap:121 speex/16000
    a=rtpmap:122 speex/8000
    a=rtpmap:113 X-AAC_LD/44100
    a=rtpmap:110 X-AAC_LD/22050
    a=rtpmap:3 GSM/8000
    a=rtpmap:0 PCMU/8000
    a=rtpID:3328207175
    m=video 16402 RTP/AVP 123 126 34
    a=rtcp:16402
    a=rtpmap:123 H264/90000
    a=rtpmap:126 X-H264/90000
    a=rtpmap:34 H263/90000
    a=fmtp:34 imagesize 1 rules 30:352:288
    a=framerate:30
    a=RTCP:AUDIO 16402 VIDEO 16402
    a=fmtp:126 imagesize 0 rules 20:640:480:640:480:20
    a=fmtp:123 imagesize 0 rules 20:640:480:640:480:20
    a=rtpID:1028331073
    13.688636 @SIP/Transport.c:2362 type=1 (00000000/0)
    [INVITE sip:user@rip SIP/2.0
    Via: SIP/2.0/UDP lip:16402;branch=z9hG4bK29c338c60e739b8c
    Max-Forwards: 70
    To: "u0" <sip:user@rip>
    From: "0" <sip:user@lip:16402>;tag=1970360005
    Call-ID: 829057ee-1864-11dd-b8ee-e4ef14d54012@lip
    CSeq: 1 INVITE
    Contact: <sip:user@lip:16402>;isfocus
    User-Agent: Viceroy 1.3
    Content-Type: application/sdp
    Content-Length: 740
    v=0
    o=jmaxlaptop 0 0 IN IP4 lip
    s=0
    c=IN IP4 lip
    b=AS:2147483647
    t=0 0
    a=hwi:1028:2:2000
    a=iChatEncryption:NO
    a=bandwidthDetection:YES
    m=audio 16402 RTP/AVP 110 121 12 3 0
    a=rtcp:16402
    a=rtpmap:121 speex/16000
    a=rtpmap:122 speex/8000
    a=rtpmap:113 X-AAC_LD/44100
    a=rtpmap:110 X-AAC_LD/22050
    a=rtpmap:3 GSM/8000
    a=rtpmap:0 PCMU/8000
    a=rtpID:3328207175
    m=video 16402 RTP/AVP 123 126 34
    a=rtcp:16402
    a=rtpmap:123 H264/90000
    a=rtpmap:126 X-H264/90000
    a=rtpmap:34 H263/90000
    a=fmtp:34 imagesize 1 rules 30:352:288
    a=framerate:30
    a=RTCP:AUDIO 16402 VIDEO 16402
    a=fmtp:126 imagesize 0 rules 20:640:480:640:480:20
    a=fmtp:123 imagesize 0 rules 20:640:480:640:480:20
    a=rtpID:1028331073
    14.689115 @SIP/Transport.c:2362 type=1 (00000000/0)
    [INVITE sip:user@rip SIP/2.0
    Via: SIP/2.0/UDP lip:16402;branch=z9hG4bK29c338c60e739b8c
    Max-Forwards: 70
    To: "u0" <sip:user@rip>
    From: "0" <sip:user@lip:16402>;tag=1970360005
    Call-ID: 829057ee-1864-11dd-b8ee-e4ef14d54012@lip
    CSeq: 1 INVITE
    Contact: <sip:user@lip:16402>;isfocus
    User-Agent: Viceroy 1.3
    Content-Type: application/sdp
    Content-Length: 740
    v=0
    o=jmaxlaptop 0 0 IN IP4 lip
    s=0
    c=IN IP4 lip
    b=AS:2147483647
    t=0 0
    a=hwi:1028:2:2000
    a=iChatEncryption:NO
    a=bandwidthDetection:YES
    m=audio 16402 RTP/AVP 110 121 12 3 0
    a=rtcp:16402
    a=rtpmap:121 speex/16000
    a=rtpmap:122 speex/8000
    a=rtpmap:113 X-AAC_LD/44100
    a=rtpmap:110 X-AAC_LD/22050
    a=rtpmap:3 GSM/8000
    a=rtpmap:0 PCMU/8000
    a=rtpID:3328207175
    m=video 16402 RTP/AVP 123 126 34
    a=rtcp:16402
    a=rtpmap:123 H264/90000
    a=rtpmap:126 X-H264/90000
    a=rtpmap:34 H263/90000
    a=fmtp:34 imagesize 1 rules 30:352:288
    a=framerate:30
    a=RTCP:AUDIO 16402 VIDEO 16402
    a=fmtp:126 imagesize 0 rules 20:640:480:640:480:20
    a=fmtp:123 imagesize 0 rules 20:640:480:640:480:20
    a=rtpID:1028331073
    344.562403 @SIP/Transport.c:2362 type=1 (00000000/0)
    [INVITE sip:user@rip SIP/2.0
    Via: SIP/2.0/UDP lip:16402;branch=z9hG4bK2a562a443d252e31
    Max-Forwards: 70
    To: "u0" <sip:user@rip>
    From: "0" <sip:user@lip:16402>;tag=1111821221
    Call-ID: 4814098e-1865-11dd-b8ee-b8f6d6f94012@lip
    CSeq: 1 INVITE
    Contact: <sip:user@lip:16402>;isfocus
    User-Agent: Viceroy 1.3
    Content-Type: application/sdp
    Content-Length: 740
    v=0
    o=jmaxlaptop 0 0 IN IP4 lip
    s=0
    c=IN IP4 lip
    b=AS:2147483647
    t=0 0
    a=hwi:1028:2:2000
    a=iChatEncryption:NO
    a=bandwidthDetection:YES
    m=audio 16402 RTP/AVP 110 121 12 3 0
    a=rtcp:16402
    a=rtpmap:121 speex/16000
    a=rtpmap:122 speex/8000
    a=rtpmap:113 X-AAC_LD/44100
    a=rtpmap:110 X-AAC_LD/22050
    a=rtpmap:3 GSM/8000
    a=rtpmap:0 PCMU/8000
    a=rtpID:3963184427
    m=video 16402 RTP/AVP 123 126 34
    a=rtcp:16402
    a=rtpmap:123 H264/90000
    a=rtpmap:126 X-H264/90000
    a=rtpmap:34 H263/90000
    a=fmtp:34 imagesize 1 rules 30:352:288
    a=framerate:30
    a=RTCP:AUDIO 16402 VIDEO 16402
    a=fmtp:126 imagesize 0 rules 20:640:480:640:480:20
    a=fmtp:123 imagesize 0 rules 20:640:480:640:480:20
    a=rtpID:2907408967
    345.063046 @SIP/Transport.c:2362 type=1 (00000000/0)
    [INVITE sip:user@rip SIP/2.0
    Via: SIP/2.0/UDP lip:16402;branch=z9hG4bK2a562a443d252e31
    Max-Forwards: 70
    To: "u0" <sip:user@rip>
    From: "0" <sip:user@lip:16402>;tag=1111821221
    Call-ID: 4814098e-1865-11dd-b8ee-b8f6d6f94012@lip
    CSeq: 1 INVITE
    Contact: <sip:user@lip:16402>;isfocus
    User-Agent: Viceroy 1.3
    Content-Type: application/sdp
    Content-Length: 740
    v=0
    o=jmaxlaptop 0 0 IN IP4 lip
    s=0
    c=IN IP4 lip
    b=AS:2147483647
    t=0 0
    a=hwi:1028:2:2000
    a=iChatEncryption:NO
    a=bandwidthDetection:YES
    m=audio 16402 RTP/AVP 110 121 12 3 0
    a=rtcp:16402
    a=rtpmap:121 speex/16000
    a=rtpmap:122 speex/8000
    a=rtpmap:113 X-AAC_LD/44100
    a=rtpmap:110 X-AAC_LD/22050
    a=rtpmap:3 GSM/8000
    a=rtpmap:0 PCMU/8000
    a=rtpID:3963184427
    m=video 16402 RTP/AVP 123 126 34
    a=rtcp:16402
    a=rtpmap:123 H264/90000
    a=rtpmap:126 X-H264/90000
    a=rtpmap:34 H263/90000
    a=fmtp:34 imagesize 1 rules 30:352:288
    a=framerate:30
    a=RTCP:AUDIO 16402 VIDEO 16402
    a=fmtp:126 imagesize 0 rules 20:640:480:640:480:20
    a=fmtp:123 imagesize 0 rules 20:640:480:640:480:20
    a=rtpID:2907408967
    346.065041 @SIP/Transport.c:2362 type=1 (00000000/0)
    [INVITE sip:user@rip SIP/2.0
    Via: SIP/2.0/UDP lip:16402;branch=z9hG4bK2a562a443d252e31
    Max-Forwards: 70
    To: "u0" <sip:user@rip>
    From: "0" <sip:user@lip:16402>;tag=1111821221
    Call-ID: 4814098e-1865-11dd-b8ee-b8f6d6f94012@lip
    CSeq: 1 INVITE
    Contact: <sip:user@lip:16402>;isfocus
    User-Agent: Viceroy 1.3
    Content-Type: application/sdp
    Content-Length: 740
    v=0
    o=jmaxlaptop 0 0 IN IP4 lip
    s=0
    c=IN IP4 lip
    b=AS:2147483647
    t=0 0
    a=hwi:1028:2:2000
    a=iChatEncryption:NO
    a=bandwidthDetection:YES
    m=audio 16402 RTP/AVP 110 121 12 3 0
    a=rtcp:16402
    a=rtpmap:121 speex/16000
    a=rtpmap:122 speex/8000
    a=rtpmap:113 X-AAC_LD/44100
    a=rtpmap:110 X-AAC_LD/22050
    a=rtpmap:3 GSM/8000
    a=rtpmap:0 PCMU/8000
    a=rtpID:3963184427
    m=video 16402 RTP/AVP 123 126 34
    a=rtcp:16402
    a=rtpmap:123 H264/90000
    a=rtpmap:126 X-H264/90000
    a=rtpmap:34 H263/90000
    a=fmtp:34 imagesize 1 rules 30:352:288
    a=framerate:30
    a=RTCP:AUDIO 16402 VIDEO 16402
    a=fmtp:126 imagesize 0 rules 20:640:480:640:480:20
    a=fmtp:123 imagesize 0 rules 20:640:480:640:480:20
    a=rtpID:2907408967
    Video Conference User Report:
    0.000000 @:0 type=5 (00000000/16402)
    [Local SIP port]
    0.000021 @:0 type=5 (00000000/16402)
    [Local SIP port]
    0.000039 @:0 type=5 (00000000/16402)
    [Local SIP port]
    0.000056 @:0 type=5 (00000000/16402)
    [Local SIP port]
    6.103377 @Video Conference/VideoConferenceMultiController.m:1474 type=5 (00000000/0)
    [IP And Port Data With Caller IP And Port Data: Obtained 320 bytes of local IP and port data (8 entries). Remote data was 0 bytes (0 entries).
    8.120302 @Video Conference/VideoConferenceMultiController.m:1507 type=5 (00000000/0)
    [Initiate Conference To User Cert Version: u0 with 120 bytes of connection data.
    336.438935 @Video Conference/VideoConferenceMultiController.m:1474 type=5 (00000000/0)
    [IP And Port Data With Caller IP And Port Data: Obtained 320 bytes of local IP and port data (8 entries). Remote data was 0 bytes (0 entries).
    339.500492 @Video Conference/VideoConferenceMultiController.m:1507 type=5 (00000000/0)
    [Initiate Conference To User Cert Version: u0 with 120 bytes of connection data.
    Binary Images Description for "iChat":
    0x1000 - 0x239fff com.apple.iChat 4.0.2 (604) /Applications/iChat.app/Contents/MacOS/iChat
    0x2ae000 - 0x31cfff com.apple.Bluetooth 2.1 (2.1f14) /System/Library/Frameworks/IOBluetooth.framework/Versions/A/IOBluetooth
    0x368000 - 0x4b9fff com.apple.viceroy.framework 363.1 /System/Library/PrivateFrameworks/VideoConference.framework/Versions/A/VideoCon ference
    0x527000 - 0x566fff com.apple.vmutils 4.1 (104) /System/Library/PrivateFrameworks/vmutils.framework/Versions/A/vmutils
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