Mac unable to locate hp printer on network

My MacBook Pro is unable to locate HP Photosmart Premium eAll-in-One on the network... Wirelss printing cannot work. Please help!!!

Thanks for your reply. This is a new printer which HP delivered today as a third replacement!
Model no. is C310a.
Driver software downloaded yesterday from HP website.
Wireless Network Test Report shows no problem found.
Diagnostics Summary as follows:-
Wireless on - PASS
Wireless working - PASS
Network name (SSD) found - PASS
Security - PASS
Printer settings consistent with wireless router settings - PASS
No filtering - PASS
Connected - PASS
Signal quality - Good
Is the problem with Mac or HP?

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Hello there @UncleMonkey ,
I read your post about the printer loosing it's connection and not printing or communication with your Mac.
I have a suggestion for you!
Click this link, and follow these steps. I have heard much success in this guide and hope it works for you too: Printer Does Not Maintain Wireless Connection
Best wishes
R a i n b o w 7000I work on behalf of HP
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Thank you very much for your clear advice which ought to work.
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This question was solved.
View Solution.

Hi msdok,
I understand the printer is appearing offline although you can print from the iPad and iMac. I see from your message that you have already done some troubleshooting, but I am not sure what you have tried. I recommend using the steps below if you have not already.
Reset Printing System
Click the Apple icon (   ), and then click System Preferences.
In the Hardware section, click Print & Fax/Scan. The Print & Fax/Scan dialog box opens.
Right-click (or  Ctrl  +click) in the left panel, and then click Reset printing system…
Click OK to confirm the reset.
Type the correct Name and Password.
Click OK to reset the printing system. The Print & Fax dialog box shows no printer selected
Note: This will remove all printers in the print and Fax/Scan, any printer removed can be re-added later by clicking the plus (+) symbol.
Repair Disk Permissions
On the Dock, click Applications, and then click Utilities.
Double-clickDisk Utility.
Highlight your hard drive/partition on the left (by default this is "Macintosh HD").
Click the Repair Disk Permissions button at the bottom of the window.
Once the repair is complete, restart the computer.
When you add the printer, please ensure you are using the HP driver, not the AirPrint driver.
Select Add other Printer or Scanner
Select the printer you are adding and next to 'Use' you can the printer driver
If this does not resolve the issue, please take a look at the following document, 'Printer is offline' Message Displays on the Computer and the Printer Will Not Print.
I hope this helps.
Please click the Thumbs up icon below to thank me for responding.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Unable to printer through network

Hi, I am currently unable to print through the wireless network. I set up the printer yesterday, and it printed ok. The printer is a HP Office Jet Pro Preium . When I try to print I get the message "Unable to communicate with printer. Printer unavailable or not connected". The printer says that it is properly connected to the network. Any ideas?

Hi , Welcome to the HP Forums! I see that you are having trouble installing your HP Photosmart c4580 printer on Mac OS X 10.5.8. And, I am happy to help! I would recommend to try uninstalling the software again, (in case their is still some software partially installed.) Uninstall the Printer Software. And, then try resetting the print system, and verifying and then reinstall the software using this direct link. Hope this helps! “Please click the Thumbs up icon below to thank me for responding.”

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Hi,
I have a home IP network with an HP4100N network laser-printer connected via JetDirect card to a powerline device and then to a hub.
Up until recently, all computers on my network could successfully print to the printer via the JetDirect card and IP (192.168.0.100).
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Turning the printer on and off a couple of times, resetting the network etc, I then finally deleted the print queue and tried to setup a new connection to the printer again on her computer via the prefs and the IP JetDirect socket option (like I have done on all the other computers).
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Network utility:
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I tried to ping the printer from her computer, this doesn't work and it times out!
then...
I tried pinging her MBP from my MBP and this works. Then I pinged my MBP from her MBP, this works.
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I think I've tried all the obvious things, updating software, resetting things, turning the firewall off completely....but all to no avail.
The problem, it seems to me, is with her MBP rather than with the network or the printer (as all other computers can print!).
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Yeah, I would agree with you completely Greg, but the baffling thing is it just affects this one Mac. How come it routes 'selectively' so to speak? It works for everyone (incl. Windows 7 machine) but not for my GF's MBP... until such a time that it suddenly feels like working again (all by itself by the looks of things).
You are right in saying that it defo appears to be some kind of routing problem, but I'm having difficulty in finding out where the problem actually is. Is it the router, the printer or her computer? Could it be the firewall on the router blocking it for her and not for others for some reason? If it was the router, you would expect it to tarnish everyone with the same brush, would you not?
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I did try the safe boot too. Within that I ran Disk Utility to fix some file permission errors (there were some group permission problems for the new HP software that I had installed on her computer actually, which DU had fixed). Whilst running the utility, it did throw back issues about the EFI partition map being corrupted etc, but that seems to be a separate problem with the disk utility software not being able to run/fix from the disk it is being booted from, even in safe mode. But this is being discussed elsewhere on Apple Forums and I don't think it's connected to the IP problem I'm having.
Whilst I was doing the Safe Boot thing, I got sidetracked (isn't that always the case when you troubleshoot) and didn't try and set the printer up within that environment, but instead was trying to figure out why I was getting the EFI partition Map errors. It turned into a late night and I had to hit the sack at some point...
I tried IPP too. Putting the Printers IP into the address field on her computer didn't result in the HP Printer profile being selected when it tried to find the printer, this stayed as Generic PostScript. I didn't explore any further on that occasion to see if I could manually set it all up and print to it or if the set-up would just hang again. I figured if the IP address of the printer isn't visible to the computer (ie. no route to host), then changing to IPP wouldn't work either.
I'll give these options another go tonight when I get my hands on her computer again.

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Hello msheehy-
I would like to help you with this issue. It sounds like the router is changing the ip address of the printer. This could be caused by a couple reasons. (ip lease time, power loss to the router) I would recommend looking at the following link. http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03781399&cc=us&dlc=en&lc=en&product=4323648&tmp...
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Also, remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.
Please select the "Accept as Solution" button on the post that best answers your question.
I appreciate your input !
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