Mac User Cannot Use Form Created in Windows Acrobat 9.0 Pro

I have created a form and emailed it to a Mac user. He does not know what version of Acrobat he has or even if he is using a full version of Acrobat or Acrobat Reader (I tried to walk him through to check his version, but he could not find it).
He is using a laptop that is about 5 years old.
Anyway....I created this form in Acrobat 9.0 Pro. It works great for me...when I type in the fields, the text falls perfectly on the lines; the autocalculate works perfectly, and the RESET button works perfectly. When he opens the file, the text shows all below the lines, the autocalculate does not work at all, and neither does the RESET button. He sent it to another person, and they too could not use the form.
I have enabled the PDF so it can be filled out by Reader users and it is not in PDF/A mode, but it still is not working for him. I went to the library where they have a Mac and I was able to open it through Acrobat Reader 9 and again, I was able to fill the form out and it worked perfectly for me.
Would anyone be available (with a Mac) through email so I could send you the file to see if any Acrobat pros might be able to tell me what is wrong with it? I am absolutely frustrated to the points of tears over this. If you do not want to place your email here, I will give you mine so you can email me first ([email protected]); just let me know here that you are emailing me so I know to check email rather than check here.
Thank you!
Laura

He's probably not using either Acrobat or Reader. The Mac comes with a built-in PDF viewer named Preview and it has limited support for PDF forms. It even corrupts them when it saves. It should definitely be avoided. Fortunately Reader is freely available, you just have to get him to install it.

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Message was edited by: wizdomonwheels

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