Mac Users can't open Windows 9Pro form

I created a dynamic form using Acrobat 9 Pro which was finally working correctly until this quarter when we had a few MAC users try to access it from our website.  After installing the most recent version of Acrobat Reader, they got a "Please wait" then the following message.
If this message is not eventually replaced by the proper contents of the document, your PDF viewer may not be able to display this type of document.
You can upgrade to the latest version of Adobe Reader for Windows®, Mac, or Linux® by visiting http://www.adobe.com/products/acrobat/readstep2.html.
For more assistance with Adobe Reader visit http://www.adobe.com/support/products/ acrreader.html.
Windows is either a registered trademark or a trademark of Microsoft Corporation in the United States and/or other countries. Mac is a trademark of Apple Inc., registered in the United States and other countries. Linux is the registered trademark of Linus Torvalds in the U.S. and other countries.
At no point were they able to read the actual form.  Is there something I need to change in the permissions or compatibility.  Any help would be great, as I've invested a lot of time in the form already.

Can you post a link to the form so we can give it a shot?
There IS the possibility that their machine is trying to open the form in Preview or does not have PDF's associated with Reader but it's hard to say without seeing the form.
If you cannot post a link to the form, you may want to have one of them try down.oading the PDF then opening Reader and using File>Open to open it. It could also be their browser PDF plug-in that isn't working.

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