Mac users get "this connection is untrusted" message although I have an SSL cert

I have a new ecommerce website for which I paid to have an SSL certificate. Mac users browsing in Firefox are getting a "This connection is untrusted" message. Users are offered a "Get me out of here button" or can click on "Technical Details" or "I understand the risks". Most choose to get out.
Mac users can browse in Safari with no problem, PC users don't have the issue in any browser, including Firefox.

You can check the certificate chain via a website like this:
*http://www.networking4all.com/en/support/tools/site+check/

Similar Messages

  • As of today I get "This connection is untrusted" message for EVERY website, including all the ones that I've bookmarked and been using for years.

    It's not an exception problem, as I get it on all the websites I try to visit and all of these have worked for years.

    Who is the issuer of the certificate?
    You can retrieve the certificate and check details like who issued certificates and expiration dates of certificates.
    *Click the link at the bottom of the error page: "I Understand the Risks"
    Let Firefox retrieve the certificate: "Add Exception" -> "Get Certificate".
    *Click the "View..." button and inspect the certificate and check who is the issuer of the certificate.
    You can see more Details like intermediate certificates that are used in the Details pane.
    If <b>"I Understand the Risks"</b> is missing then this page may be opened in an (i)frame and in that case try the right-click context menu and use "This Frame: Open Frame in New Tab".
    *Note that some firewalls monitor (secure) connections and that programs like Sendori or FiddlerRoot can intercept connections and send their own certificate instead of the website's certificate.
    *Note that it is not recommended to add a permanent exception in cases like this, so only use it to inspect the certificate.

  • I keep getting 'This connection is untrusted' message

    I know there is a whole article about this problem, but it did not help me to solve my problem. My computer date and time are right, I deleted Java, there is no SSL or anything like that on my computer. I even uninstalled Mozilla and then downloaded it again (losing all my bookmarks). The same problem persists. When I 'override' the message, for a page like Hotmail, it just goes blank and I can't access my email.

    ok thanks!. yes, unfortunately the fiddler2.com issuer in certificates might be a sign of unwanted software present on your pc that is intercepting secure network traffic. please go into the system control panel and uninstall programs like BrowserSafeguard, BrowserSafe, SafeGuard or other software that sounds suspicious and didn't get installed by you intentionally.
    <sub>reference: https://support.mozilla.org/en-US/questions/982532#answer-520145</sub>
    afterwards, run a full scan of your system with different other security tools like the [http://www.malwarebytes.org/products/malwarebytes_free free version of malwarebytes] & [http://www.bleepingcomputer.com/download/adwcleaner/ adwcleaner] which are specialised in detecting adware and browser hijackers.
    [[Troubleshoot Firefox issues caused by malware]]

  • I am trying to access an https site and am getting a "This connection is untrusted" message. I am willing to bypass, but when I click the Add Exception button and then try to click the Confirm Security Exception button, nothing happens.

    I am trying to access an https site and am getting a "This connection is untrusted" message. I am willing to bypass, but when I click the Add Exception button and then try to click the Confirm Security Exception button, nothing happens.

    unfortunately the do_not_trust certificates might be a sign of unwanted software present on your pc that is intercepting secure network traffic. please go into the system control panel and uninstall programs like BrowserSafeguard, BrowserSafe, SafeGuard or other software that sounds suspicious and didn't get installed by you intentionally.
    <br><sub>reference: https://support.mozilla.org/en-US/questions/982532#answer-520145</sub>
    afterwards, run a full scan of your system with different security tools like the [http://www.malwarebytes.org/products/malwarebytes_free free version of malwarebytes] & [http://www.bleepingcomputer.com/download/adwcleaner/ adwcleaner].
    [[Troubleshoot Firefox issues caused by malware]]

  • I get "This Connection is Untrusted" on every website?

    I've uninstall firefox and changed the time and I can't get the bowser to work. Every single webpage gets the This Connection is Untrusted message. Every website gets the error message (Error code: sec_error_unknown_issuer). I don't have any problems with IE only firefox won't work. I just bought the computer 2 days ago so im sure its not a virus. I have Kaspersky internet security

    It didn't work. I could not find KasperskyAnti-VirusPersonalRootCertificate in firefox. I have windows 8.1 so I don't have a start button. I made hidden folders viewable from the control panel, but I couldn't find the certificate

  • I keep getting "This connection is untrusted" in all sites when i use Firefox 36.0.1 on windows 8 laptop. How can i overcome this.

    I keep getting "This connection is untrusted" in all sites when i use Firefox 36.0.1 on windows 8 laptop. How can i overcome this.

    hi vijaysampath, first please make sure that the date, time & timezone are set correctly on your system. if this doesn't solve the issue (or it is already set properly), a possible solution depends on different factors:
    * what is the '''error code''' shown under ''technical details'' on the error page?
    in case the error code equals ''sec_error_unknown_issuer'', please attempt to add an exception on the bottom of the error page in order to inspect the certificate like it is shown on the screenshot attached:
    * which '''issuer information''' does the certificate contain?
    please report back with those two pieces of information. thank you!

  • I get "This Connection is Untrusted" and hit the "I understand the risks..." but get no "add exception" option.

    When trying to move address books to Yahoo from Gmail I get "This Connection is Untrusted." I click on "I understand the risks..." but get no way to add an exception.

    You shouldn't get that error with such common sites.
    You may need to install or update the mozilla-nss packages via the software update of your Linux distribution.

  • I am getting "this connection is untrusted" error messages from Firefox for Desktop when I try to log into certain websites, such as Facebook. Why?

    I get this error message "this connection is untrusted" after I re-installed Windows Vista and all my programs. This happened before but after reformatting my computer everything was good. Why am I getting this? Could it be a virus of some sort? It happens when I use Windows Internet Explorer as well....

    Hi,
    Please check the time/date on the PC. The ideal setting would be to '''Automatically synchronize ...''' in Date and Time > Internet Time.

  • Cannot access any https sites, clock is OK, get This Connection is Untrusted error message.

    All works OK on Chrome and IE, but Firefox just suddenly stopped access to https sites yesterday, e.g. Google, Facebook and Linkedin. Non secure http sites are OK though. "This Connection is Untrusted" is the error message and technical details are www.google.com.tw uses an invalid security certificate. The certificate is not trusted because no issuer chain was provided. (Error code: sec_error_unknown_issuer). I've tried all the Mozilla support suggestions, clock (which was always correct), reset Firefox, etc. No change so far, I hope you can help fix this issue.

    Check the date and time and time zone in the clock on your computer: (double) click the clock icon on the Windows Taskbar.
    Check out why the site is untrusted and click "Technical Details to expand this section.<br>If the certificate is not trusted because no issuer chain was provided (sec_error_unknown_issuer) then see if you can install this intermediate certificate from another source.
    You can retrieve the certificate and check details like who issued certificates and expiration dates of certificates.
    *Click the link at the bottom of the error page: "I Understand the Risks"
    Let Firefox retrieve the certificate: "Add Exception" -> "Get Certificate".
    *Click the "View..." button and inspect the certificate and check who is the issuer of the certificate.
    You can see more Details like intermediate certificates that are used in the Details pane.
    If <b>"I Understand the Risks"</b> is missing then this page may be opened in an (i)frame and in that case try the right-click context menu and use "This Frame: Open Frame in New Tab".
    *Note that some firewalls monitor (secure) connections and that programs like Sendori or FiddlerRoot can intercept connections and send their own certificate instead of the website's certificate.
    *Note that it is not recommended to add a permanent exception in cases like this, so only use it to inspect the certificate.

  • How do I get rid of the "This Connection is Untrusted" message?

    I have used my firefox browser for 1 1/2 without any problems. Now all the sites I go to give me the warning message that "This Connection is Untrusted." I can no longer access email or my university website to see my grades- nothing works. Even when I click that I understand the risks and verify the certificate, I can still only get so far- but it's never all the way to where I need to be.
    How can I get rid of this annoying problem?

    Thanks jscher2000 and cor-el for your help! It turns out it was a date and time issue. I'm glad to say it's all fixed now! Thanks again!

  • While replaying ajax truclient scipt in loadrunner i am getting "this connection is untrust" error in the 40th step. I tried by deleting cert8 file but no use

    while replaying ajax truclient script in loadrunner 11.0, getting error "this connection is untrust" page in 40th step. Add this exeception permanently check box is disable when i got the exeception certificate file. i tried with by deleting cert8.db file in loadrunner ajax truclient profile but still same result.
    can any one guide me to resolve this issue...

    Is that content loaded in an iframe?
    You can check that via the right-click context menu to see if there is a "This Frame" item.<br />
    If that is the case then try top open the frame in a new tab or otherwise check the Technical Details of the error message.

  • "This Connection is Untrusted" message started appearing alot.

    I started getting this message a while ago.
    It does not only appear with youtube.com i remember that it also appeared with google.com and probably some other websites.
    Not on all secure connections (https)
    Message,
    This Connection is Untrusted
    "You have asked Firefox to connect
    securely to youtube.com, but we can't confirm that your connection is secure."
    "youtube.com uses an invalid security certificate.
    The certificate is not trusted because it was issued by an invalid CA certificate.
    (Error code: sec_error_inadequate_key_usage)"
    http://img600.imageshack.us/img600/6679/capturegro.png

    Issued by Kaspersky

  • Getting "This Connection Is Untrusted" on most sites

    All of a sudden, I am getting a "This Connection Is Untrusted" box that prevents me from accessing my ususal websites.
    Please advice

    Check the date and time in the clock on your computer: (double) click the clock icon on the Windows Taskbar.
    Check out why the site is untrusted and click "Technical Details to expand this section.<br>If the certificate is not trusted because no issuer chain was provided (sec_error_unknown_issuer) then see if you can install this intermediate certificate from another source.
    You can retrieve the certificate and check details like who issued certificates and expiration dates of certificates.
    *Click the link at the bottom of the error page: "I Understand the Risks"
    Let Firefox retrieve the certificate: "Add Exception" -> "Get Certificate".
    *Click the "View..." button and inspect the certificate and check who is the issuer of the certificate.
    You can see more Details like intermediate certificates that are used in the Details pane.
    If "I Understand the Risks" is missing then this page may be opened in an (i)frame and in that case try the right-click context menu and use "This Frame: Open Frame in New Tab".
    *Note that some firewalls monitor (secure) connections and that programs like Sendori or FiddlerRoot can intercept connections and send their own certificate instead of the website's certificate.
    *Note that it is not recommended to add a permanent exception in cases like this, so only use it to inspect the certificate.

  • "This connection is untrusted" message on many (most?) sites (including some of Mozilla's) with V16.0.1.

    "This connection is untrusted"
    This message box pops up with most sites and links since I updated Firefox. This includes basic links in troubleshooting articles such as the SSL test and other "try this" links on the troubleshooting page. I have NOD antivirus and firewall enabled, and have no issues with other search engines (Explorer and Chrome). I like Mozilla and don't want to abandon it. Please help.
    Facebook was the first, but there are too many to list.

    I reset my date to resolve a printer issue earlier today. the messages started after this, I've now reset the date to the correct one and bingo - all is well again.
    maybe a longshot for you but check it anyway.

  • My Firefox keeps crashing with a message "This Connection is Untrusted" even though I have reinstalled the product.

    I am not entirely sure why this has been happening but I have tried to solve this issue for a while now. I am unable to log in into my email because the message "The Connection is Untrusted" does not allow me to add an exception. This has been happening to a variety of Websites, however, for some of them I was able to add an exception. More importantly (i wish i was able to include screenshots), the view of for instance this window or Facebook is altered and showed without images but only with blue-regular words. This happens repeatedly.
    Re-installation of this program as well reset throughout Troubleshooting seems not to work nor does the update of the Adobe Flash Player. I have never had any problems with a great product such as Firefox but all of the sudden I am lost. I would appreciate any help from you guys because I would like to keep using this product.
    Thank You,
    Dave

    It shouldn't be necessary to add an exception.
    Make sure that the date and time are correct on your computer.
    If a web page is opened in a (i)frame then you can't set an exception.<br />
    You can try to open page in the frame in a new tab via the right-click context menu.
    Check out why the site is untrusted (see the Technical details) and if this is caused by a missing intermediate certificate then see if you can install this intermediate certificate from another source.
    You can retrieve the certificate and check details like who issued certificates and expiration dates of certificates.
    *Click the link at the bottom of the error page: "I Understand the Risks"
    Let Firefox retrieve the certificate: "Add Exception" -> "Get Certificate".
    *Click the "View..." button and inspect the certificate and check who is the issuer.
    You can see more Details like intermediate certificates that are used in the Details pane.
    Try to rename the cert8.db file in the Firefox profile folder to cert8.db.old or delete the cert8.db file to remove intermediate certificates that Firefox has stored.
    If that helped to solve the problem then you can remove the renamed cert8.db.old file.<br />
    Otherwise you can rename (or copy) the cert8.db.old file to cert8.db to restore the previous intermediate certificates.<br />
    Firefox will automatically store intermediate certificates when you visit websites that send such a certificate.
    If that didn't help then remove or rename secmod.db (secmod.db.old) as well.
    You can use this button to go to the Firefox profile folder:
    *Help > Troubleshooting Information > Profile Directory: Show Folder
    *http://kb.mozillazine.org/Profile_folder_-_Firefox

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