Mac using Acrobat Pro v9 can't connect to shared review hosted on Sharepoint server.

A person at our company has a Mac with Acrobat Pro v9 and can't connect to our shared review hosted on a Sharepoint server. The shared review is initiated from a PC using Acrobat Pro X.
They can access/login to the Sharepoint server via Safari on the same computer both inside the company and from outside.
They used to have it working just fine for months, then suddenly (recently) it stopped working and it just keeps saying that it can't connect.
When trying to connect, Acrobat doesn't ask for credentials. I've tried hunting down where those credentials are stored to try and delete them to force it to ask again, but no luck there either.
I also have a Mac (but I'm running Acrobat Pro XI and now DC) and I can access the same shared review that doesn't work for them. And I can't seem to break it for me (as an effort to figure out their problem).
Any helpful guidance on how to get things back on track would be greatly appreciated. My head hurts from beating it against my desk. :-|
Thanks!

Several of us encountered the same issue running MAC OS X on Acrobat Pro XI. I'm tagging your question to see if someone provides a solution.

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Mac using Acrobat Pro v9 can't connect to shared review hosted on Sharepoint server.

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