Mac Version 8.0.12 (Build 25282) of Remote Desktop deletes all connection and gateway settings on startup

Hello,
I have a frustrating issue with MRD for Mac Version 8.0.12 (Build 25282). The application was interrupted while updating a few days ago and started throwing errors when I attempted to launch it. I deleted the app using Launchpad and reinstalled via the App
Store. Ever since the initial reinstall (and subsequent ones) the app will pop the "What's New?" version update window (even if I select the "Don't show this again" checkbox) and all of my saved settings are missing.
I would like to clear out all app data and try reinstalling but I can't find where MRD stores data on my system. Any suggestions on how to fix this problem would be much appreciated.
Thanks,
Eric C.

Hi Eric,
Thank you for posting in Windows Server Forum.
So from your description it seems that your remote desktop (MRD) is working fine but facing issue that can’t store the related setting (cache issue). So you can check whether you have any related logs from MAC MRD which give us any light for further research.
Microsoft Remote Desktop>About Microsoft Remote Desktop>Send log via email
Or you can refer this link
for apple support or ask your question to apple support forum. 
Please Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.
Hope it helps!
Thanks.
Dharmesh Solanki
TechNet Community Support
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Support, contact [email protected]

Similar Messages

  • I have tried to download the mac version of Photoshop CS at the link that was provided to me, and once I downloaded it was unable to install on my computer

    I have tried to download the mac version of Photoshop CS at the link that was provided to me, and once I downloaded it was unable to install on my computer. I am wondering what might be going wrong.

    CS (and CS2) will not install or run on modern Macs.
    CS (and CS2) is a PowerPC application designed for PowerPC chips. It only runs on
    Mac OS X v.10.2.8–v.10.3.8. PowerPC® G4 or G5 processor
    Error: Activation Server Unavailable | CS2, Acrobat 7, Audition 3
    Apple switched to Intel processors several years ago and PowerPC apps are not compatible.
    Apple's transition to Intel processors - Wikipedia, the free encyclopedia

  • Macbook Pro remote desktop unable to connect to my office PC. Genius Bar told me the only solution was to wipe my Mac. Really??

    I work remotely using my Macbook Pro (OS X 10.5.8) to connect to my office PC. I have always had issues using my "computer name" with the RDC but have no problem when using the IP address. Two weeks ago my company upgraded their server and ever since I have been unable to access the server. My coworkers (who use Macs) are not having the same problems as me. My IT guy was able to connect using my Mac, his security clearance and IP address. However, I no longer have the option of using the IP address to log in - per my IT guy. My IT guy is a PC guy so he suggested that I take my computer to Apple to see whats blocking me.
    I met with Apple support at the Genius bar yesterday and was told basically it could be a problem with my computer and I needed to wipe it clean and start over. This was the proposed solution to the problem but the Mac guy I spoke with didn't seem completely sure this would solve / is the cause of the problem. Does anyone have any suggestions for figuring out what the root problem is prior to me wiping my Mac? Has anyone had issues working with remote desktop connection from their Mac connecting to a PC? 
    I appreciate any help possible!

    Welcome to Apple Discussions!
    There are no songs on your iPod, right (since it was restored)?
    Make sure the software on your computer is up to date...
    iTunes
    iPod Updater
    Update iPod's Software
    Also, try connecting the iPod via a different USB port.
    You may want to try putting the iPod in Disk Mode prior to connecting it and see if you are able to restore it (while it is in Disk Mode)...
    Putting iPod into Disk Mode
    Finally, if you can't get the iPod to restore, then try connecting it and opening My Computer. Does the iPod show up in My Computer? Try right clicking it and going to Format. Does anything happen?
    btabz

  • Hi Apple Team, my iphone can't share files with my macbook pro. But other devices can share bluetooth files with my mac book pro. Please, kindly open up bluetooth to accept all connections from all devices. Now it becoming difficult for me to share.

    Hi Apple Team, my iphone can't share bluetooth files with my macbook pro. But other devices can share bluetooth files with my mac book pro. Please, kindly open up bluetooth to accept all connections from all devices. Now it difficult for me to share bluetooth files from my mac bookpro to my iphone, unless i attached it through email.
    We need it to be acceptable to all devices.
    Thank you!

    You can tell Apple directly at the link below.
    http://www.apple.com/feedback/iphone.html

  • I have a problem with my mac  i have too many  archives and programs and i want to delete all files and start at the begin my mac with out do format

    i have a problem with my mac  i have too many  archives and programs and i want to delete all files and start at the begin my mac with out do format

    I do not recommend reformatting your harddrive and reloading your software.  This is a Windows thing. On an older mac it may be difficult to find all your software again.
    Best to have greater than 2gig of free space.  Many posters to these forums state that you need much more free space: 5 gig to 10 gig or 10 percent of you hd size.
    (0)
    Be careful when deleting files. A lot of people have trashed their system when deleting things. Place things in trash. Reboot & run your applications. Empty trash.
    Go after large files that you have created & know what they are.  Do not delete small files that are in a folder you do not know what the folder is for. Anything that is less than a megabyte is a small file these days.
    (1)
    Run
    OmniDiskSweeper
    "The simple, fast way to save disk space"
    OmniDiskSweeper is now free!
    http://www.omnigroup.com/applications/omnidisksweeper/download/
    This will give you a list of files and folders sorted by size. Go after things you know that are big.
    (2)
    These pages have some hints on freeing up space:
    http://thexlab.com/faqs/freeingspace.html
    http://www.macmaps.com/diskfull.html
    (3)
    Buy an external firewire harddrive.
    For a PPC computer, I recommend a firewire drive.
    Has everything interface:
    FireWire 800/400 + USB2, + eSATA 'Quad Interface'
    save a little money interface:
    FireWire 400 + USB 2.0
    This web page lists both external harddrive types. You may need to scroll to the right to see both.
    http://eshop.macsales.com/shop/firewire/1394/USB/EliteAL/eSATA_FW800_FW400_USB
    (4)
    Buy a flash card.

  • Firefox frequently 'not responding' having auto-installed version 10 yesterday. No previous problems. Have disabled all plugins and uninstalled and then re-installed Firefox several times today. Problem persists. Can anyone help please?

    Firefox frequently 'not responding' having auto-installed version 10 yesterday. No previous problems. Have disabled all plugins and uninstalled and then re-installed Firefox several times today. Problem persists making continued use of this browser very unlikely unless a quick solution is found! Can anyone help please?

    Perform the suggestions mentioned in the following articles:
    * [[Firefox is already running but is not responding]]
    * [[Firefox hangs]]
    Check and tell if its working.

  • Error when launching .rdp file from RDWebAccess with RD Gateway "NtlmWebAuthException: 2" on Mac Version 8.0.8 (Build 25010)

    When launching a .rdp file that has been download from an rdwebaccess session, the following error is generated "NtlmWebAuthException: 2". I have tested this on the Mac Microsoft Remote Desktop client version  8.0.8 (Build 25010).
    The following is the use case:
    Download the .RDP file for a published app "notepad.exe", on rdwebaccess (2012R2), accessed through the gateway (2012R2) VIA the connection broker (2012R2) on a RDSH server (2012R2). NLA is enabled everywhere.
    This same setup works on Windows using the Remote Desktop Connection client.
    I found that if you edit the .rdp file and add the following line (no quotes):
    "username:s: "
    Then the user is prompted for credentials. You may also set it to be "username:s:domain\username".
    This issue here appears that the Mac client is either ignoring the "prompt for credentials on client:i:1" setting, or it is passing blank credentials... or both.
    I appreciate all the work the MS team (and iTap) have done on this product... keep up the great work.
    Example failing RDP file:
    redirectclipboard:i:1
    redirectprinters:i:1
    redirectcomports:i:0
    redirectsmartcards:i:1
    devicestoredirect:s:*
    drivestoredirect:s:*
    redirectdrives:i:1
    session bpp:i:32
    prompt for credentials on client:i:1
    span monitors:i:1
    use multimon:i:1
    remoteapplicationmode:i:1
    server port:i:3389
    allow font smoothing:i:1
    promptcredentialonce:i:1
    videoplaybackmode:i:1
    audiocapturemode:i:1
    gatewayusagemethod:i:1
    gatewayprofileusagemethod:i:1
    gatewaycredentialssource:i:0
    full address:s:RDCB.COMPANY.COM
    alternate shell:s:||Notepad
    remoteapplicationprogram:s:||Notepad
    gatewayhostname:s:rdgateway.COMPANY.com
    remoteapplicationname:s:Notepad
    remoteapplicationcmdline:s:
    workspace id:s:RDCB.COMPANY.com
    use redirection server name:i:1
    loadbalanceinfo:s:tsv://MS Terminal Services Plugin.1.Notepad
    alternate full address:s:RDCB.COMPANY.COM
    signscope:s:Full Address,Alternate Full Address,Use Redirection Server Name,Server Port,GatewayHostname,GatewayUsageMethod,GatewayProfileUsageMethod,GatewayCredentialsSource,PromptCredentialOnce,Alternate Shell,RemoteApplicationProgram,RemoteApplicationMode,RemoteApplicationName,RemoteApplicationCmdLine,RedirectDrives,RedirectPrinters,RedirectCOMPorts,RedirectSmartCards,RedirectClipboard,DevicesToRedirect,DrivesToRedirect,LoadBalanceInfo
    signature:s:ABCXXX123xDummyDataHerex321XXXCAB ABCXXX123xDummyDataHerex321XXXCAB ABCXXX123xDummyDataHerex321XXXCAB ABCXXX123xDummyDataHerex321XXXCAB ABCXXX123xDummyDataHerex321XXXCAB ABCXXX123xDummyDataHerex321XXXCAB ABCXXX123xDummyDataHerex321XXXCAB ABCXXX123xDummyDataHerex321XXXCAB ABCXXX123xDummyDataHerex321XXXCAB ABCXXX123xDummyDataHerex321XXXCAB ABCXXX123xDummyDataHerex321XXXCAB ABCXXX123xDummyDataHerex321XXXCAB ABCXXX123xDummyDataHerex321XXXCAB ABCXXX123xDummyDataHerex321XXXCAB ABCXXX123xDummyDataHerex321XXXCAB ABCXXX123xDummyDataHerex321XXXCAB ABCXXX123xDummyDataHerex321XXXCAB ABCXXX123xDummyDataHerex321XXXCAB ABCXXX123xDummyDataHerex321XXXCAB ABCXXX123xDummyDataHerex321XXXCAB ABCXXX123xDummyDataHerex321XXXCAB ABCXXX123xDummyDataHerex321XXXCAB ABCXXX123xDummyDataHerex321XXXCAB ABCXXX123xDummyDataHerex321XXXCAB ABCXXX123xDummyDataHerex321XXXCAB ABCXXX123xDummyDataHerex321XXXCAB ABCXXX123xDummyDataHerex321XXXCAB ABCXXX123xDummyDataHerex321XXXCAB ABCXXX123xDummyDataHerex321XXXCAB ABCXXX123xDummyDataHerex321XXXCAB ABCXXX123xDummyDataHerex321XXXCAB ABCXXX123xDummyDataHerex321XXXCAB ABCXXX123xDummyDataHerex321XXXCAB ABCXXX123xDummyDataHerex321XXXCAB ABCXXX123xDummyDataHerex321XXXCAB ABCXXX123xDummyDataHerex321XXXCAB ABCXXX123xDummyDataHerex321XXXCAB ABCXXX123xDummyDataHerex321XXXCAB ABCXXX123xDummyDataHerex321XXXCAB ABCXXX123xDummyDataHerex321XXXCAB ABCXXX123xDummyDataHerex321XXXCAB ABCXXX123xDummyDataHerex321XXXCAB ABCXXX123xDummyDataHerex321XXXCAB ABCXXX123xDummyDataHerex321XXXCAB ABCXXX123xDummyDataHerex321XXXCAB ABCXXX123xDummyDataHerex321XXXCAB ABCXXX123xDummyDataHerex321XXXCAB ABCXXX123xDummyDataHerex321XXXCAB ABCXXX123xDummyDataHerex321XXXCAB ABCXXX123xDummyDataHerex321XXXCAB ABCXXX123xDummyDataHerex321XXXCAB ABCXXX123xDummyDataHerex321XXXCAB ABCXXX123xDummyDataHerex321XXXCAB ABCXXX123xDummyDataHerex321XXXCAB ABCXXX123xDummyDataHerex321XXXCAB ABCXXX123xDummyDataHerex321XXXCAB ABCXXX123xDummyDataHerex321XXXCAB ABCXXX123xDummyDataHerex321XXXCAB ABCXXX123xDummyDataHerex321XXXCAB ABCXXX123xDummyDataHerex321XXXCAB ABCXXX123xDummyDataHerex321XXXCAB ABCXXX123xDummyDataHerex321XXXCAB ABCXXX123xDummyDataHerex321XXXCAB ABCXXX123xDummyDataHerex321XXXCAB ABCXXX123xDummyDataHerex321XXXCAB ABCXXX123xDummyDataHerex321XXXCAB ABCXXX123xDummyDataHerex321XXXCAB ABCXXX123xDummyDataHerex321XXXCAB ABCXXX123xDummyDataHerex321XXXCAB ABCXXX123xDummyDataHerex321XXXCAB ABCXXX123xDummyDataHerex321XXXCAB ABCXXX123xDummyDataHerex321XXXCAB ABCXXX123xDummyDataHerex321XXXCAB ABCXXX123xDummyDataHerex321XXXCAB ABCXXX123xDummyDataHerex321XXXCAB ABCXXX123xDummyDataHerex321XXXCAB ABCXXX123xDummyDataHerex321XXXCAB ABCXXX123xDummyDataHerex321XXXCAB ABCXXX123xDummyDataHerex321XXXCAB ABCXXX123xDummyDataHerex321XXXCAB ABCXXX123xDummyDataHerex321XXXCAB ABCXXX123xDummyDataHerex321XXXCAB ABCXXX123xDummyDataHerex321XXXCAB ABCXXX123xDummyDataHerex321XXXCAB ABCXXX123xDummyDataHerex321XXXCAB ABCXXX123xDummyDataHerex321XXXCAB ABCXXX123xDummyDataHerex321XXXCAB ABCXXX123xDummyDataHerex321XXXCAB

    Hi,
    I too have this problem but I am unsure of how you fo about adding the "username:s:domain\username"
    into the file as it is downloaded via the RD Web Access page.
    I know that I can edit the RDP file after the event and then send it to my users but I don't want the
    hassle of doing this,
    The weird thing is that ver 8.0.8 release notes say that there is a "Fix for the issues of starting remote connection from RDP files that included gateway information" 
    Anybody have any ideas?
    Thanks,
    Jaggie

  • Remote desktop 8.0.14 (and prior) full screen RDweb session, screen pushed down by Mac Menu bar, mouse pointer on wrong position

    Hi
    On Mac OS X 10.10 Yosemite, there is a clear bug on the Microsoft Remote desktop app when
    a) remoting into a Windows server that is set to display full screen
    b) when you are logging in using a RDweb server aka RDS 2012.
    After logging in to the remote server, the full screen representation of the server desktop has the following issues:
    - The Mac Launchpad is still visible over the Windows desktop, making that part of the Windows desktop impossible to reach.
    - The published screen is pushed down about 15 pixels. It is pushed down by the Mac's menu that also remains visible.
    When I directly remote into the same server using traditional direct RDP (Not via the RDweb, gateway setup) the screen positions correctly. 
    I guess: Somehow the Remote desktop app  (8.0.14) does not seem to get the message from the server that this is a full screen session? Is there some information that the connection Broker or Gateway is not passing allong to
    the client? 
    I have replicated this many times. It is the same whether I connect to a 2012 server or to a 2008 server.
    Bart

    Hi,
    For a try you can use URI scheme for the specified desktop screen or full screen and check the result. You can refer the following article for information.
    Remote Desktop Client URI Scheme Support
    https://technet.microsoft.com/en-us/library/dn690096.aspx
    Apart if you have RD Gateway setup then you can try the option for RD Gateway to uncheck “Bypass RD Gateway for Local address” and verify result.
    Hope it helps!
    Thanks.
    Dharmesh Solanki
    Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Support, contact [email protected]

  • SQL Developer Data Modeler - MAC Version 2.0.0 Build 570 - Issues

    In no particular order
    - The Help, About box displays a different version information set then the SQL Developer Data Modeler, About SQl Developer Data Modeler.
    - Not able to move any portion of the connection between entities. Thus there is no current way to align the lines as wanted.
    - There is no way to scroll all the way to the right side if you have more then approximately 5 entities horizontally.
    - Open SQl Developer data Modeler, Click on File, Open, select an XML file and a dialog box is displayed.
    - The checkbox needs to be moved to the right as it is partially cut off.
    - the text next to the checkbox is cutoff and only displays "Don't show this dialog agai".
    - Printing Diagrams does not print correctly unless you have the entities displayed such that you can "read" them. If you have diminished the display so that you are not able to see the table or
    field names then the Print Diagrams does not display the entity or field names.
    - File, Recent Designs, does not retain the last or any design having been opened and/or saved.
    - VarChar2 is not a displayed data type for Oracle 10G.
    - There does not appear to be a way to create a set of fields which you would like to have added quickly and easily to selected tables.
    - DDL Editor displays the Macintosh HD. It should display my User Directory
    Thanks,
    Lester
    [email protected]

    Sorry to dredge up an old thread.
    I just downloaded data modeler and tried to start, but got an error regarding bad version:
    Exception in thread "main" java.lang.UnsupportedClassVersionError: Bad version number in .class file
         at java.lang.ClassLoader.defineClass1(Native Method)
         at java.lang.ClassLoader.defineClass(ClassLoader.java:675)
         at java.security.SecureClassLoader.defineClass(SecureClassLoader.java:124)
         at java.net.URLClassLoader.defineClass(URLClassLoader.java:260)
         at java.net.URLClassLoader.access$100(URLClassLoader.java:56)
         at java.net.URLClassLoader$1.run(URLClassLoader.java:195)
         at java.security.AccessController.doPrivileged(Native Method)
         at java.net.URLClassLoader.findClass(URLClassLoader.java:188)
         at java.lang.ClassLoader.loadClass(ClassLoader.java:316)
         at sun.misc.Launcher$AppClassLoader.loadClass(Launcher.java:280)
         at java.lang.ClassLoader.loadClass(ClassLoader.java:251)
         at java.lang.ClassLoader.loadClassInternal(ClassLoader.java:374)
    I have JRE 1.5, but that seems to be the latest per the Software Udpate utility, and when prompted, I set my java directory to /usr, since my java bin was under /usr/bin.
    Let me know if I should start a different thread.
    Thanks.
    Chi

  • Bold upgrade mac version 2.4.0 (build 16) - now won't sync

    Completed routine upgrade. Now bold communicates but during the sync process get error message "an error was encountered while syncing ZERO - try re-sync". I have reloaded software but still same problem. Mac has snow lion.

    Snow leopard?
    Are you able to sync single part(music,contacts,etrc)?
    On mountain lion I found the I had to completely reinstall DM to make it work.

  • Tried to download trail version of CS6 had problems with the instalation primarily - did not work (Windows 7). So deleted all files and re-installed the creative cloud now no apps showing on CC? Please help!

    Downloaded CS6 from the cloud on trial version a few weeks back. During instalation my computer crashed and left it kind of partially installed i think. I deleted the files i could find to try and re-instal. Have managed to get the creative cloud back but when i load it up im not given any options - no apps or home or anything just the shell. Does anyone know whats up or cangive me some advice to get my trial please. Many thanks

    When I try to install trial version now it brings up the cloud but nothing happens. Any ideas? Thankyou

  • How do I delete a prior month(s) or entire year(s) in iCal on my iMac (using version 4.0.4 (1395.7)?  Want to delete all months in 2009

    I checked what was previous asked in deleting months from iCal; however, that question pertained to removing events from a month and not necessarily deleting the entire month.  I have three years of calendars (January - December x three) in my iCal and want to delete all months for 2009 and 2010; however, I can't seem to find a way to delete.  I checked preferences/advanced under iCal but no mention of deleting previous months/years.

    Greetings Judith,
    Before making any attempts at deleting calendar data, backup what you have just in case:
    Click on each calendar on the left hand side of iCal one at a time highlighting it's name and then going to File Export > Export and saving the resulting calendar file to a logical location for safekeeping.
    iCal has an automated function located in iCal > Preferences > Advanced > Delete events "X" days after they have passed.  By typing in a value for days you can tell iCal to delete all events before that time frame.
    Example:
    Today is 4-16-2012.
    If I wanted to delete all events prior to 1 year ago (4-16-2011) I would type in "365" for the number of days.
    Once you type in the number of days you want kept in iCal, close the preferences and then quit iCal.
    Re-open iCal and check to see if the events are gone.  If not you may want to leave it open for several minutes and then quit again.
    Once the events are removed go back to  iCal > Preferences > Advanced > Delete events "X" days after they have passed and make sure the check mark is removed to prevent future deletion.
    Hope that helps.

  • Please help! my little sister deleted all content and settings from my iphone,i did not get the data saved on my itunes,how can i instal an other version .

    I Just see a dead face on the screen i cannot do anything on my iphone and my laptop doesn't recognize the iphone when i connect it to the laptop.

    Force the phone into recovery mode & restore from your most recent backup:
    Turn your phone off. Leave the USB cable connected to your computer, but NOT your phone, iTunes running, press & hold the home button while connecting the USB cable to your dock connector, continue holding the home button until you see “Connect to iTunes” on the screen. You may now release the home button. iTunes should now display that it has detected your phone in recovery mode, if not quit and reopen iTunes. If you still don’t see the recovery message repeat these steps again. iTunes will give you the option to restore from a backup or set up as new. Follow this by syncing your content back to your phone.

  • I downloaded the trial version of LR 5 just to get a feel of LR 5. However, now that I have bought it, it has all my photos in a mess and I need to delete all photos and start with a blank LR...Help!

    How do I save my photos and then reimport them??

    You can create a new catalog which will be empty File->New Catalog. There is no SAVE command in Lightroom, so in general you don't need to SAVE your photos. If you have done some editing of the photos, and you want that to show up in the new catalog, select the photos and then Ctrl/Cmd-S to save the metadata with the photos.
    If all your photos are "in a mess" (whatever that means), you might consider learning how to organize in Lightroom by getting rid of that mess using Lightroom methods. But generally, if you are beginning and your photos are all "in a mess", then creating a new catalog and importing again will result in the same mess. You would need to identify what you did wrong, and fix that.

  • Update to version 2.02 deletes all the data, including settings, photos,...

    Hi iPhone users,
    Are there ways to retrieve deletes photos during updata? I had tried restoring, but no luck. Thanks in advance for any tips.

    try searching for a file or folder you know is missing, also got to location of folders & change view options to show hidden files & folders & see if you uncover any of them.
    I good method for future condideration is keep bulk of docs & photos on D partition so not effected by C partition restore. also make OS installs much easier as bulk of your personal data is out the way already ...
    Like my post? Click Kudos (thumb+) to show appreciation.

Maybe you are looking for

  • Areca ARC-1223-8I Worth it?

    Hi Everyone, First time posting but sure enjoy reading. Is this Areca Raid card a waste of money for my editing rig that i just built.  Areca ARC-1223-8I-MS PCI-Express 2.0 x8 Low Profile SATA / SAS RAID Controller Card http://www.newegg.ca/Product/P

  • How do I get the Music icon back onto my iPhone 4S?

    I just got an iPhone for my birthday, the iPhone 4S, and I was getting everything from my iPod to my iPhone. It worked perfectly, and I was deleting some unwanted apps. I was moving apps around, too, and when I moved one close to the bottom where Pho

  • My pop-up blocker exceptions are not saved. Is this because of my use of private browsing?

    Self-explanatory

  • Automated export appearing on database list

    Hello, I have an Azure SQL Database (Web edition) with an automated export set for daily exports. Sometimes (like today for instance) when I log into Azure management portal, I see an additional database listed with the name of my export. As far as I

  • How to make a file reference

    Applescript file reference causes me more confusion then normal in Applescript. How do I construct a user reference free file reference. -- set fn to path to file "my speaking document.rtf" of documents folder -- set fn to   "my speaking document.rtf