Mac Version of Elements 12

Question

THE mac version does not accept the serial number.
OK, I know there is a message on the Forum that this is a known problem - use the trial for the time being while it is being sorted out they say.
So I d/l the trial, install it - and when I go to use the Editor, it asks me for the serial number and then rejects it.
I look up my case on Adobe site - and it is closed - they reckon they have sorted out the problem.
Rubbish!
I paid good  money for a product and I cannot install it - let alone use it - and there is no way of getting help from the company.
What are Adobe going to do about it?
If I don't get support post haste - I will escalate this to Consumer Affairs - I'm tired of being ripped off.

Answer 1

Hi Arthur,
Thank you for trying to help me.
Tested the link that was in the mail. I get that safari can not connect to the server.
What is the procedure to change the Host file can you help me with this?
have a Mac 10.8.5
15 okt 2013 kl. 11:58 skrev Portmacquarie <[email protected]>:
Re: Mac Version of Elements 12
created by Portmacquarie in Photoshop Elements - View the full discussion
HI,
OK, the problem has been sorted out - for me at least.
The validation server was being blocked.
I had an entry in my hosts file that prevented the connection.
Try going to  https://lm.licenses.adobe.com
If you cannot connect - it means you are blocking the validation server - you need to edit your hosts file to edit the entry - then it should work.
let me know how you go.
Arthur
Begin forwarded message:
From: Arthur Sawilejskij <[email protected]>
Subject: Re: Re: Mac Version of Elements 12 Mac Version of Elements 12
Date: 15 October 2013 4:49:19 PM AEDT
To: [email protected]
Hi,
No, I have not had any help yet.
I had an update for elements 12 - installed it - but it made no difference - still will not accept the legit serial number.
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