Mac Version of Purchased Products
I have just purchased two products on line. At check out, it said the products were for Windows, but I am a Mac user. I did not see a place in the purchase process to make a selection. How do I ensure that I get the Mac version of these products?:
Adobe Photoshop Elements 12 & Adobe Premiere Elements 12
I have not downloded the products yet.
Nora
http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
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Am I able to download Mac versions of Adobe products from my Windows 7 PC?
Am I able to download Mac versions of Adobe products from my Windows 7 PC?
Serial numbers for standalone products are platform specifc. If you are on CS6, you can do a platform swap:
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PC version of OnLocation with Mac version of Production Premium CS5
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How to Move Adobe CC or CS6 Between Computers, or PC to Mac | ProDesignTools
"Good news! It’s simpler now with CS6, you can easily change platforms when upgrading as normal – just select the correct operating system when purchasing the upgrade. Then when you install that upgrade software on your new platform, it will ask for the serial number of your previous version from the other platform. For example, if you currently own Photoshop CS5 on Windows and want to get Photoshop CS6 on Mac, then just buy the CS6 upgrade for Mac OS, and manually enter the serial number for your older Windows version when installing it." -
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I apparently purchased a Windows version of Adobe Acrobat XI Standard But I need a Mac Version. I inquired of the Adobe Community about how to do it. The person who responded said I should download a trial Mac version. I couldn't get this to happen. That was a few weeks ago. I tried again tonight. Now it says my trial period ended. Help!
Chris LehOrder an Adobe product platform swap or language swap
Mylenium -
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Try:
Order product | Platform, language swap -
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here's how to swap: Order product | Platform, language swap
but i think your license is dual platform. download the mac version and see if your serial number will activate. if not, at least, you'll have the 30 day trial to use while waiting for your platform swap.
Downloads available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 | 12 | 11, 10 | 9, 8, 7
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7
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Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'. -
I just purchased the month to month subscription of Adobe Acrobat, standard edition and realized it was the Windows version vs the latest mac version. I need to know how to exchange my purchase for the latest Mac version.
Thank youHi Krtougas,
Kindly try the URL mentioned below for further assistance.
Order product | Platform, language swap
Thanks,
Vikrantt Singh -
I just purchased Windows CS6, but I need the Mac version!! I somehow missed that in my purchasing. What should I do?
You can try using chat - select the blue area (Still Need Help?) at the bottom to open a link.
Get chat help with orders, refunds, and exchanges (non-CC)
http://helpx.adobe.com/x-productkb/global/service-b.html ( http://adobe.ly/1d3k3a5 )
If that doesn't work you could try arranging for a platform swap... You can swap languages/platforms for a latest version product if you follow the instructions at the following link: http://helpx.adobe.com/x-productkb/policy-pricing/order-product-platform-language-swap.htm l -
By oversight I purchased the windows version. I later separately purchased the mac version (have successfully downloaded and registered it)
I need to get the windows order cancelled and refunded.Jack Deblanc
Assuming that you purchased the product as a download from Adobe direct within the last 30 days...
The Chat line may be faster for you to process your refund. If you want to give it a try...
1. Click on the following link
http://helpx.adobe.com/contact.html?step=PRE_membership-account-payment_payments-invoices- orders_stillNeedHelp
Premiere Elements
Membership, Account, Payment
Payments, Invoices, Orders
Chat Panel
If the link does not hold its set, then you will need to navigate to the Chat Panel using the above titles as guides.
ATR -
I have purchased Production Premium CS4 Educational Version. Its serial number is not working. Please help...
If you recently purchased this then it is not likely to be a valid sale/purchase. Adobe does not sell older versions of their products and no one but Adobe provides student/teacher licensing. If you purchased this some time years ago and it is only recently that you find you are not able to reactivate it with the original serial number you can try contacting Adobe Support thru chat and see if they will be willing to work with you to resolve this.
For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC ) -
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Pages 4.3 should still be in an iWorks folder within your Applications folder.
http://www.apple.com/feedback/pages.html
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