Mac will not connect to the Internet but iPhone will.
How can I be sat next to my router and my iPhone is connected yet my mac Air is having none of it? Tried the diagnostics and rebooting both Mac and router with no luck?
Start up in Safe Mode.
http://support.apple.com/kb/PH14204?viewlocale=en_US
Similar Messages
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My MacBook will not connect to the Internet, but all of my other devices connect perfectly.
I have a MacBook and it will not connect to the Internet. It connects to wifi, but then when I open Safari, the page does not load. I have tried forgetting the wifi network, deleting keychain passwords, and restarting the computer, but nothing has worked. Does anyone know what I can do to fix this?
Did you set DNS Server properly?
System Preferences -> Network -> Advance... -> DNS -
ITunes will not connect tot the internet but my computer is connected to the internet
Yesterday, iTunes informed me that there was an available update. I updated. Once the update was complete, iTunes would not conect to the internet. I am currently using the internet to post this problem so I know there is not a connection problem. I have uninstalled and reinstalled iTunes 4 times now. How can I fix this problem?
Microsoft Windows XP Professional Service Pack 3 (Build 2600)
Dell Inc. Latitude E6500
iTunes 10.4.1.10
QuickTime 7.7
FairPlay 1.12.20
Apple Application Support 1.5.2
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.4.1.2
Apple Mobile Device Driver 1.57.0.0
Bonjour 3.0.0.2 (333.2)
Gracenote SDK 1.9.1.485
Gracenote MusicID 1.9.1.102
Gracenote Submit 1.9.1.133
Gracenote DSP 1.9.1.43
iTunes Serial Number 0012A8B0139BECB0
Current user is an administrator.
The current local date and time is 2011-09-11 17:24:59.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
Mobile Intel(R) 4 Series Express Chipset Family
Mobile Intel(R) 4 Series Express Chipset Family
**** External Plug-ins Information ****
No external plug-ins installed.
Genius ID: 8871e720986084a508138b8578a7c547
iPodService 10.4.1.10 is currently running.
iTunesHelper 10.4.1.10 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {3DD41A5F-0D85-4A39-9F77-7AF342F2583B}
Description: Intel(R) 82567LM Gigabit Network Connection - Packet Scheduler Miniport
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway:
DHCP Enabled: Yes
DHCP Server: 255.255.255.255
Lease Obtained: Fri Sep 09 07:57:07 2011
Lease Expires: Mon Jan 18 22:14:07 2038
DNS Servers: 192.168.100.2
192.168.100.226
Adapter Name: {966C20DB-4849-41C4-8E2A-521E046C87D4}
Description: Bluetooth LAN Access Server Driver - Packet Scheduler Miniport
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway:
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Mon Jan 18 22:14:07 2038
Lease Expires: Mon Jan 18 22:14:07 2038
DNS Servers:
Adapter Name: {48613D21-089E-4A48-B82D-56A332EC9084}
Description: Dell Wireless 1510 Wireless-N WLAN Mini-Card - Packet Scheduler Miniport
IP Address: 192.168.1.137
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Sun Sep 11 15:57:17 2011
Lease Expires: Sun Sep 18 14:36:17 2011
DNS Servers: 68.87.74.166
68.87.68.166
Adapter Name: {2A8D4A8D-B598-49B5-A7D9-6B0893B62B26}
Description: Dell Wireless 5530 HSPA Mobile Broadband Minicard NetworkAdapter - Packet Scheduler Miniport
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway:
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Sun Sep 18 14:36:17 2011
Lease Expires: Sun Sep 18 14:36:17 2011
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: Yes
HTTP Proxy: 192.168.100.117:8080
HTTPS Proxy: 192.168.100.117:8080
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Basic connection to the store failed.
The network connection timed out.
Connection attempt to Gracenote server was successful.
The network connection timed out.
Last successful iTunes Store access was 2011-08-05 08:04:25. -
I alredy tried a deinstall and reinstall
Attempted to configure internet settings, not sure if I did it right.Try the following solutions and whichever setting works, keep it Permanent:
1) go to Tools Menu -> Options -> Advanced -> Network -> click '''Settings...''' button infront of Connection -> select option1 -> Click OK -> OK
2) go to Tools Menu -> Options -> Advanced -> Network -> click '''Settings...''' button infront of Connection -> select option2 -> Click OK -> OK
3) go to Tools Menu -> Options -> Advanced -> Network -> click '''Settings...''' button infront of Connection -> select option3 -> Click OK -> OK
Check which solution works. -
My laptop will not connect to the internet
My laptop will not connect to the internet but my desktop and other laptops will. Can anyone suggest anything?
Yes I don't see problems there.
I presume the 10.0.2.29 on the Mac is just a typo.
There is a good chance windows is just being stupid, which is not surprising.
Reboot the whole system.
Restart in correct order.. modem.. TC.. 2min gap between them, and then PC.
Test with just the PC running.
See if you can open a web page.. no luck
In the command window again, ping the various IP addresses.
So ping 10.0.1.1 first.
Then ping 8.8.8.8
If those pings work, then try and ping a website. eg www.google.com
Does that work or not?
If ping works and the web pages won't open that is one of those hard ones.
Make sure under network in the PC it is located at home.. not work or public. Windows has this nasty habit of flipping itself autonomously between these settings.. take off the firewall if it is still a problem.
And finally go into the TCP/IP settings and change the DNS to 8.8.8.8 -
My macbook pro is connected to wifi but it will not connect to the internet.
My macbook pro is connected to wifi but it will not connect to the internet. When I go on safari, it says that "Safari can't verify the identity of the website". Then I tried to update flashplayer but you need the internet to update it. All this only started happening after that Moutain Lion software was downloaded onto the laptop. Please help, I have been internet-less for a couple months now.
Hi rynhelp,
If you are not able to connect to the internet after installing Mountain Lion, see this article for information on how to start troubleshooting:
OS X Mountain Lion: Use Network Diagnostics
http://support.apple.com/kb/PH10984
You may find additional troubleshooting information in this article useful:
Troubleshooting Wi-Fi issues in OS X Lion and Mac OS X v10.6
http://support.apple.com/kb/HT4628
It is written for Lion but works for Mountain Lion as well.
Cheers,
- Ari -
My ipad recognizes my home network but will not connect to the internet. When I click on AirPort/preferences at the top of the imac screen it says..."AirPort has a self-assigned ip address and may not connect to the internet". If this is the root of the problem,how can I change ip address?
Ipad will connect no problem to other networks.First thing you need I think is to get your iMac connected to the Internet.
Shut down your iMac and you iPad. Then power off your router. Wait 30 seconds and power up the router.
After the router indicates that it is connected to the Internet then start up your iMac and see if it connects. If the iMac connects to the Internet then your iPad should too.
If this power up sequence doesn't work you'll have to dig into the router setup to make sure it is working properly. -
My Mac Pro will not connect to the Internet
my MacBook pro is the only laptop in the house which will not connect to the Internet, all our other PCs do
What does Network Preferences>Assist me...>Diagnostics show?
Connecting via wifi?
Etherent?
This is the Mac Pro desktop forum. I requested your post be moved to the MacBook Pro laptop forum. -
My macbook air will not connect to the internet due to a self assigned IP address. I have tried trawling the support forums for hours, but either I can't understand the suggestions, or they don't work. Please explain to me in simplest terms how I can fix this. Many thanks!
The warranty entitles you to complimentary phone support for the first 90 days of ownership.
If you bought the product in the U.S. directly from Apple (not from a reseller), you have 14 days from the date of delivery in which to exchange or return it for a refund. In other countries, the return policy may be different. If you bought from a reseller, its return policy applies. -
My 5yr old iMac will not connect to the Internet. All other computers at home will, including my Mac Pro and iPad. I'm at my wits end. What should I do?
Which OS are you using (update your user profile).Try a
SMC RESET
http://support.apple.com/kb/HT3964
Shut down the computer.
Unplug the computer's power cord and ALL peripherals.
Wait 15 seconds.
Attach the computers power cable.
Wait another 5 seconds and press the power button to turn on the computer.
The 5 second timing is important to a successful reset. -
My Macbook Pro will recognize my network but will not connect to the internet
My macbook will not connect to the internet at home. It works fine on other networks, but at home it will recognize my network name but says it will not be able to connect to the internet. This issue just sort of came up randomly. I have shut the router off (I use Verizon Vios) and reset it and that doesn't work. The little Wifi status at the top of the screen just has an exclamation point over it. I haven't changed any of the default network settings. It just stopped working. When I take it to work and use their network or free wifi available at stores etc...it connects just fine. A few weeks ago upgraded my operating system to Mavericks, but it has worked up until this morning.
Do this. Go to Apple menu / System Preferences / Network.
In the left column, click Wi-Fi. Next click Assist me, then Assistant. Follow the on screen instructions. -
I have an iPhone 4s, but wifi the option is greyed out. The wifi stopped working on it months ago. Now I wanted to erase all content and setting from my old 4s and it will not connect to the internet, because the cellular data is no longer connected, since I bought a new iPhone 5c. I can't erase my phone by pluggin it into my Macbook Pro, since I can't disable the "Find my iPhone" App without internet. How do I erase all the data and setting on my 4s without connecting to the internet? It is running ios 7
See this https://answers.yahoo.com/question/index?qid=20131119125513AAtRloc
I just did it. To enter DFU mode, I had to use "method 3" on this post
http://thebigboss.org/guides-iphone-ipod-ipad/dfu-mode
Too bad my 4S is 2 years old. Wifi is dead. I had to upgrade to 5S, but 5S is soooooo much faster than 4S so it's kind of good outcome. Without the 4S breaking down, a stingy person like me would have never upgraded the phone. -
my ipad2 will not connect to the internet, it says that it "unable to join"...but my laptop is connected to the internet.... i don't understand why all of a sudden it stopped connecting it dosent make sense.
hmm, well I would say that raises the possibility of an issue with your ipad, and lessens one with your router.
What version iOS are you using? Update
Then Its time to try a restore.
How to update your iOS device
http://support.apple.com/kb/HT4623
How to back up and restore (iCloud and iTunes)
http://support.apple.com/kb/HT1766 -
My laptop compaq presario will not connect to the Internet anymore after buying airport extreme. Why? It detects the network, accepts my password, but will not connect to Internet. I tried to repair connection, tried to reboot modem several times, I even updated my computer. Nothing. All it says is that it does not detect modem. Why?
Welcome to the support community group.
First, are you sure that your AirPort Extreme has been configured correctly and is properly connected to your modem?
Begin by telling us how you have things connected and if the Airport Extreme is replacing a previously owned router or is this an entirely new installation?
First be sure that your modem is working and properly connects you to the internet using an ethernet cable directly connected to your laptop. Once you're sure that's working, reset the AirPort to factory defaults by disconnecting it from power and pressing and holding in the small reset button on the back for 15 - 20 seconds while you reconnect it to power. Then turn everything off for 5 minutes. Connect the Airport to your modem with and ethernet cable to the Airport WAN port on the back (check the user guide to make sure you connect the cable to the correct port) then connect a second ethernet cable between the laptop and one of the LAN ports on the AirPort Extreme.
Then power up the modem first, wait 5 minutes and then power up the Airport, wait 5 minutes and finally power up your laptop.
Then run the airport configuration utility from your laptop. Since you're not using an Apple computer, be sure that all of your firewall, and virus blocking and checking software is disabled before you run the airport configuration utility. Once you run the utility, it should detect your AirPort and allow you to use the configuration wizard to set things up.
Check back if you're still having problems. -
hi, i can connect to the internet but mail will not download and i cannot open a webpage?? any ideas
Try #2 and #3 in link below. If neither work, you most likely have a hardware issue.
Basic troubleshooting steps
17" 2.2GHz i7 Quad-Core MacBook Pro 8G RAM 750G HD + OCZ Vertex 3 SSD Boot HD
Got problems with your Apple iDevice-like iPhone, iPad or iPod touch? Try Troubleshooting 101
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